SAP Best PracticePerformance Management

Delivering Best PracticesPerformance Management

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Deploying a performance management system is a powerful catalyst for increasing employee and organizational performance.

If not handled properly, however, organizations risk creating unnecessary administrative work which can diminish some of the benefits. A key challenge is to balance the tension between creating a fair  and consistent evaluation process across the organization and measuring employee performance based on individual needs. What best practices should you follow to help strike the right balance? How have other leading organizations designed effective review forms and processes?

vQ116 © 2016 SAP SE or an SAP affiliate company. All rights reserved.

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

SAP Best Practice – Delivering Performance Management4

The Challenges of Deploying Performance Management

Our Performance Management ExpertiseSAP SuccessFactors’ industry-leading Professional Services team leverages its deep HR and performance management domain expertise to help you build a tailored solution. We have helped customers of all sizes and across industries get the most out of their performance management solution by implementing proven best practices. Our customers have benefited in many ways.

Business Process FirstMany customers are excited to see how they can leverage the feature-rich capabilities of our product and immediately want to discuss configuration options. However, it’s important to step back and identify what you want to accomplish first. Our team will help you:

• Define your performance management process based on requirements and business goals before discussing configuration options

• Identify success critieria and map it to business drivers such  as delivering ease-of-use, providing organization-wide visibility, or improving employee performance

Right Mix of Efficiency and RelevanceDeploying performance management provides the opportunity to create a consistent review process that improves efficiency across the organization. However, organizations must reconcile the benefits of consistency with the need to meet individual departmental or line of business requirements. SAP SuccessFactors has helped many customers strike the right balance by creating forms and workflow routings that leverage common elements yet afford different groups flexibility in areas they value most.

Tried and Tested Performance Review Form and Routing DesignA key part of a performance management implementation is designing a performance review form that captures the information you need and is routed through an efficient workflow. We can share the best practices learned in working with customers of all sizes and complexity levels to create the right process:

• Review Forms – We help you create meaningful rating scales, determine the appropriate number of competencies, and incorporate the most useful form sections such as one for employee development

• Workflow Routing – We help you design a workflow that includes the appropriate routing steps and key approvers, regardless of your process’ complexity. We have even configured project-based review cycles that involve multiple manager review

THE CHALLENGES OF DEPLOYING PERFORMANCE MANAGEMENT

Set Expectations

Asses Competencies

ReviewProgress

Provide Feeedback

EvaluatePerformance

AdjustPlans

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SAP SuccessFactors Knows Performance ManagementOur industry-leading Professional Services consultants are seasoned HCM professionals who understand your needs because they have lived in your shoes. Performance Management implementations leverage SAP SuccessFactors’ proven and tested Empower Methodology to enable our customers and their employees to get up-andrunning in the shortest amount of time possible.

The SAP SuccessFactors Professional Services team helps companies of all shapes and sizes get the most out of Performance Management. FedEx, Gap, Inc., Gartner, Inc., Marriott Hotels, Kohl’s Department Stores, Orange, Salesforce.com, and Sun Microsystems are just a few of the leading companies where SAP SuccessFactors has helped take Performance Management to the next level.

Empower Methodology

Initiate Define Configure Transition Deploy

• Initiate: Establish the framework of a successful project • Define: Design a solution and develop a detailed

project approach • Configure: Configure each solution to enable each

customer to achieve their strategic business objectives • Transition: Ensure a successful go live • Deploy: Deliver a solution that will help each customer

reach their corporate goals one employee at a time.

DAY IN THE LIFE OF A CONSULTANT

David VerhaagEnterprise Project Manager • 10+ years HR experience • 15 implementations • 10+ industries • Average customer size – 10,000+ user

I worked on a project for a large, global financial services company with operations across very distinct lines of business (LOB’s) ranging from retail to commercial investment banking. The customer sought to create a common perfor-mance review process for its 85,000+ users across its wide-ranging businesses. It was clear that creating a common process for such diverse roles as bank tellers and investment bankers would be challenging.

To accomplish this requirement we partnered with the client to create a core process for the or-ganization. After identifying the core process we identified a select group of configuration options each business could choose from. The configura-tion options for all LOB’s were consolidated and the information was used to create a common set of performance review forms that could be leveraged across the organization.

For example, one of the configuration options includes job competencies. The core process required the use of the company’s corporate competency model but each business was able to decide on the format that best fit their needs. Some chose to rate at the competency level and others at the behavior level rolling up to an overall calculated competency rating. Ultimately, we were able to design a core and common process that delivered a company wide view of perfor-mance talent while remaining relevant to the specific needs of diverse business units.

SAP Best Practice – Delivering Performance Management

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

SAP Best Practice – Delivering Performance Management6

Performance Management implementations leverage SAP SuccessFactors’ proven and tested Empower Methodology to enable our customers and their employees to get up-andrunning in the shortest amount of time possible.

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