delivering citizen services using social media in the cloud
DESCRIPTION
Delivering Citizen Services using Social Media in the CloudKeith Wishart, Public Sector Strategist, Esri UKPresentation at AGI 2010TRANSCRIPT
Delivering Citizen Services using
Social Media in the Cloud(with a dash of geography!)
Keith Wishart, Public Sector Strategist, Esri (UK)
What we’ll cover....
Cloud
Social Media
Trends
Location
Information and its sources
Opportunities and Challenges
Future Citizen Services
“on demand”
“self-service”
“virtual”
“elastic”
“metered”“utility”
Drives peaks
and troughs
Manages peaks
and troughs
Why Cloud?
•OpenGeoscience was published on the BBC News Online site on Monday 7th Dec.•Fifth most read story of the day on the entire BBC website with 300,000 page impressions•"most shared" story, with double the number of referrals of any other story.
BBC site statistics
BGS hits
Do we really need a website?
But...
• The public sector is
innovative!
• Location is
increasingly important
• Social Media is
growing
Who. When. And now Where
Public Sector Mapping
Open Street Map
playmyworld.com
data.gov.uk
Linked Data
Even bigger than Social
Networks...Sensor Data
Public Sector Opportunities?
“Gritter Twitter”
GI is not the only fruit
Communication is two-way
New channels
New procurement
LocalViewFusion GeoTemplates
Data sharing is transparency
Enviro Services
Public Safety, Health
Community
Environment
Education
Volunteering
Big Society?
Challenges....?
Tomorrow’s Social
Networks may not be
open to all
Different behaviours
and expectations
emerge when online
Citizen Services in 2015?
• Most contact via mobile devices and is two-way
• Themed interactions...and citizens decide the themes
• Website is (just) home base
• Many data sources/sensors public and non-public
• Applications more widely shared around government
• A final thought...despite these wider trends the battle to convince public sector leadership of the value of location has not yet been won.