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Digital identity is evolving from a security focused capability to become a key element of customer engagement strategies, aimed at attracting and retaining customers and delivering new levels of value and growth

At the same time, customer expectations have changed. They demand choice and control over their data when accessing digital services as well as a secure, trustworthy, easy and highly personal experience from their service providers that is centered on their native channels, predominately smartphone. Digital identity’s central role in forging the personalized customer experience should be a key component of every organization’s digital transformation agenda.

Digital identity should be a key component of every organization's digital transformation agenda

Integrity and trust are the most important pillars in driving customer advocacy and an approach that places the individual at the heart of digital identity which allows them to control when, how and if they wish to assert their identity online is paramount.

The Folio platform provides a digital identity ecosystem with registration, issuance and verification services that puts the customer at the center of your organisation, builds trust and through this, long term relationships. Using our full stack, modular platform, businesses can register customers, and issue digital identities to them directly via the Folio mobile consumer app. These identities can then be used by the business to provide remote identity verification for their services or those of businesses in a wider ecosystem.

Transforming the customer experience is at the heart of digital transformation, with customer digital identity as one of the key enabling technologies. The Folio platform provides the end-to-end solution that makes this transformation possible, giving enterprises the opportunity to recognize their customers with every interaction.

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Delivering integrity and trust through digital identity

The Folio platform provides a digital identity ecosystem that puts the customer at the center of your organization

Drive design of technology services from the ‘outside in’

Quick and simple onboarding accross all digital channelsWhether you’re on web, mobile or both, integrating the Folio platform is quick and simple with our API, providing a true omnichannel digital identity solution.

Embed trust into the fabric of your organizationFolio's digital identity platform helps keep the customer at the center of your relationship, building trust and long-term relationships whilst offering customers security, privacy and control of their data

Reduce fraud, improve user experience and optimize conversionFolio’s digital verification service provides instant, secure and remote omnichannel validation of user identities, providing a superior user experience, simpler service access and mutual trust. This reduces fraud, creating a more secure transactional environment and, ultimately, optimizes conversion.

Issue bespoke identity documents at scaleThe Folio platform allows businesses to issue bespoke digital identity documents. Digitally transform access management or your membership or loyalty card schemes, reducing costs and increasing engagement.

Conform with regulations whilst minimizing customer frictionFulfil your KYC & AML obligations whilst minimising user friction, protecting both your institutional and public reputation and improving the customer experience

To discuss how Folio can revolutionize your digital transformation strategy

contact us today

Folio allows businesses to move from an ‘inside out’ framework that looks at what is needed in terms of processes, system architecture and KPIs, to an ‘outside in’ methodology that starts with customer insight and measurement to understand customer needs, expectations and even feeling.