Delivering Personalised CareA Personal Perspective

SPIF seminar26th October 2011

Professor Jo ArmstrongChair Enable Scotland

Personalised care

The context The reality The challenges

The context

Budgets down Demand growing Expectations rising Legislative changes coming

The reality

Fear of change Budget and benefit cuts focus of

attention Service redesign not the same as

personalised services Joined-up delivery not the norm Regulatory issue yet to be tested

The challenges

How to put users needs to the fore How to deal with the outcomes of

change How to reduce collective fear

Conclusions

Budget cuts are coming Quality must not be compromised Individuals must be in control Effective monitoring required