Delivering the Right Information to the Right People

Florian Werner

Who is Redwood Software

• Gründung 1993• Profitables und stabiles Unternehmen

• 800 + Kunden weltweit nutzen Redwood Lösungen• Enterprise software solutions - Cronacle, Report2Web• Redwood Implementation & Training Services• weltweiter 24 x 7 customer support service

• U.S. service and support organization für 300+ U.S. Kunden

• Global representation• U.S. Headquarters, Research Triangle Park, NC

• Offices U.S. • European Headquarters Netherlands

• Niederlassungen in Europa

• 200 Mitarbeiter weltweit

Redwood Integrated Software Suite

Enterprise Systems Management

•Distributed job scheduling•Central point of control•Dynamic job execution•Automated operations

Cronacle

•Output finishing & distribution •Document archiving & retrieval•Web publishing & delivery•Content on demand

Enterprise Report Management

Business Application Automation

•ERP background processing•Dynamic data warehouse•Batch application integration•Asynchronous J2EE platform

CronacleBeans

Report2Web

The Information Challenge

• How to get information to a large end-user community• Disparate applications generating a wide variety of reports

• Enterprise legacy applications• Client/server solutions• Office systems

• Wide variety of formats and output media• ASCII, PDF, PCL, EBCDIC, AFP• Printers, faxes, email

• Wide range of delivery options • Paper, pre-printed forms, fax, email…

• Paper-based report distribution time consuming, costly & error prone• Replace microfiche with more efficient solution for long term storage &

retrieval of aged information• Processing & distribution of external documents (scanning)

Information Pyramid

Administrators, Programmers, Operators, Clerks etc.

“Power Users”Executives Business Analysts

Dynamic reports

Static Reports

Office documents

10 – 20%

80 – 90%

Customized access to information for everyone

Need for a Practical Solution

Business Need

• Assure accurate, fast access to business-critical information• Improve the end-user experience and customer service• Eliminate manual effort• Reduce printing and distribution costs

A Practical Solution would be

• A secure central repository for all business documents & reports

• Enable immediate availability of critical information• Provide end users secure role-based access to information• Automate the distribution & decollation of reports • Leverage transparent Web-browser and e-mail technology• Reduce costs & inefficiencies prone to paper-based & manual

systems• Fulfil regulatory requirements to retain information long term• Deliver an audit trail for report access

The Report2Web Solution

What is Report2Web?

Web-based• Information management system• Document management solution• Output distribution system• Integrated Document Archiving and Retrieval System

Is the solution in delivering the right information to the rightpeople anywhere, anytime!

Report2Web Provides!

• One secure central repository for all business documents & reports

• Secure role-based access to information• Automating the distribution & decollation of documents &

reports • Immediate availability of business critical information• Reduction of costs & inefficiencies associated with paper-

based & manual systems• Fulfilment to regulatory requirements• Providing an audit trail of report & document access

Report2Web

• Embraces existing systems• Input is application and platform independent • Secures the delivery, publishing, storage and

management of company reports & documents• Enables comprehensive searching and indexing

• Text & Catalog Searching• Categories and Keywords

• Fully integrates security• Uses native Windows security or database-

defined security• Role-based personalized views• HTTP and HTTPS support

• Provides simple Archiving of business critical information to offline storage

Report2Web

• Consolidate the storage and retrieval of business critical information• Enables immediate access to the right information through an Intuitive

Web browser Interface• No need for client software• Requires no end-user training• Supports all formats & platforms• Click-thru documents

• Supports a wide variety of data formats and enterprise applications• Applications simply “print” to the Report2Web server

• Simplifies document format conversions• XML, XLS, PDF, DOC, HTML

• Email integration• Automate delivery or notice of availability of reports

• Automatic Versions all reports & documents

Report Formats

• Supported input formats include:• ASCII text• Mainframe, Unix, AS/400, PC• Microsoft Office Products

• Word, Excel, PowerPoint, and Access• HTML, XML• Adobe PostScript or PDF• Seagate Crystal Reports• Cognos Impromptu• PeopleSoft Reports• Microsoft Active Server Pages (.asp)

Report2Web Product Line

Report2Web Server

Report2Web Burster

Automatic bursting of large reports for delivery to individual recipients

Primary Function: Split PDF or text files • “Burst” a report into smaller pieces using a rules

engine• But also…

• Converts PDF and Text into XLS and XML• Converts PDF to Text Layout• Inserts Hyperlinks with content-derived URLs

• Marks Up text reports • Extracts Meta-Data from reports (Keywords &

Categories)• Watch Mode Detects Incoming Content• Other Features

• Scriptable VBScript Engine • Automatic Publishing to Report2Web• Command Line Execution or Run as a Service

Report2Web Report Bundler

Creates personalized report bundles to suit individual end-user requirements

• Packages and personalizes information• Creates bookmarks for individual files in the bundle

• Each bundler banner page can be customized with a corporate logo and color scheme

• Perfect for individualized branding for customers or partners

• Manages bundle distribution• Publish to secure Report2Web folders• Email to recipients or groups• Print to network printers

Report2Web Router

Intelligent routing of reports for Web publishing and electronic delivery

• Detects incoming documents and routes according to user-defined rules

• Administrator establishes rules for document routing, publishing, printing, etc.

• Consolidates routing into an easy-to-administer tool• Handles complex routing and publishing

requirements

• Easy-to-use Rules Builder

• Custom code for complex routing procedures

Report2Web Forms Designer

Enhances company image through presentation of high quality documents

• Overlays text onto PDF forms• Includes powerful PDF Forms Editor

• Design even the most complex forms • Users view information as it appears on a

pre-printed form

Report2Web Forms Designer

.

Report2Web Report Archiver

• Long term storage of business documents• Over 500 storage devices supported • FTP and NT native storage support• Scheduled archive runs• Archive by folder or by report• Chronological age or generation

based• Web-based retrieval and distribution

• Transparent access for users• Simple browser interface• Extensive search capabilities• Built-in e-mail distribution• No user training required

Eliminates need for expensive archiving systems

Report2Web Extranet Edition

Report2Web Proxy Server secures access to corporate data

• Allows users to securely access information through the corporate firewall

• Unique Proxy Server architecture prevents “URL sniffing”

• Major Benefits• Speed

Immediate access to information by partners, supply chain and customers.

• SavingsWeb-based information distribution reduces paper, printing,

postage and shipping expenses.• Security

Content remains inside the corporate network -- safe from unauthorized access

Features & Benefits

• Intuitive Web Interface• Multiple Format Support• Search and Navigation• Customization• Archiving/Versioning• Distribution• Bursting & Bundling• Security • Audit Control

Business Benefits

Intuitive Web Interface

• Low Risk Implementation• Proven solution requires low entry cost• Little impact to existing systems means less integration

& implementation cost• Up and running within weeks• Easy-to-customize look and feel• Integrates into the corporate intranet

• Ease of Use• No end-user training• No need for client software• Low cost of administrator training• Quick and intuitive access to info• Anyone can use it

Business Benefits

Multiple Format Support

• Access to information across any applications and systems• Conversions allow information to be presented in the most useful formats

for users• Reduce labor and errors caused by manual conversions• Better customer service and reduced costs due to online access to forms

and images

Business Benefits

Search and Navigation• Access to information across any applications and

systems• Conversions allow information to be presented in

the most useful formats for users• Reduce labor and errors caused by manual

conversions• Better customer service and reduced costs due to

online access to forms and images

Business Benefits

Customization• Use of standards based, open architecture enables

customers to easily customize themselves • Presents your company’s image and brand• Flexibility to adapt and integrate

Archiving/Versioning• Quick access to historical information• Meet regulatory requirements• Eliminate the cost of storage facilities, microfiche, etc.• Reduce manual retrieval processes• Prevent loss of valuable information

Business Benefits

Distribution• Immediate access to business critical information• No geographical restriction• Saves money on printing, mailing & other distribution costs• Ability to share information easily

• Improves end-user productivity through immediate browser access to reports

• Enables post-processing of reports without making any application changes.

Business Benefits

Bursting & Bundling• Eliminate costs of manual decollation & distribution • Greater precision when importing business data into Excel• Reduce time end-users waste wading through report content• Automate delivery of personalized report bundles• Improves end-user productivity through immediate browser access

to documents & reports• Enables post-processing of reports without making any application

changes

Business Benefits

Security • Restricts access to information by group or by individual• Uses non-proprietary technology to enable flexibility and

accommodate change• Cost-effective solution supporting industry & government regulations • Compatible with highly secure firewall infrastructures

Security & Extranet Edition• Improves business communications• Reduces costs associated with information delivery• Enables competitive advantage through delivery of customer self-

service offerings

Business Benefits

Audit Control• Reports not being accessed can be identified & eliminated from

production enabling time and money savings• Administrators can track which people access which documents

enabling regulatory audit requirements to be met

Customers Say….

“ Report2Web offered us a more efficient information delivery channel that’s saving us a lot of money”

D. Sircar, Division Information Officer, First Union National Bank

“ We can offer our customers an extremely flexible, highly personalized service. Secure access to their business-critical documents is now possible any time, any place, any where.”

T. Malik, Computer Services Manager, Del Monte Foods International Limited

“ Most staff only need to view corporate information and do not require any analysis functionality. With Report2Web, the reports can be made available to staff via the Intranet.”

M. Herring, Systems Engineering Consultant, Elsevier Science

“ The simple installation procedure combined with the flexible management utilities and a user interface that required little or no end-user training, was exactly the type of tool we were looking for. It matched every requirement. ”

E. Bapisch, IT Manager, Die Europäische

SLA Reporting

Report2Web in Practice!

Problem:• High costs for printing and distributing reports to stores and HQ• Delays in day-to-day distribution of sales reports to the stores• No guaranteed report delivery. No information about access to report

Report2Web solution:• Central system for reporting from various applications and systems• Easy web access to relevant information for all users• Automatic e-mail notification as soon as reports are published

Benefits:• Timely delivery of reports• Large savings on printing costs• No end-user training needed• A full week elapsed time is saved with each monthly salary run

Staples Inc. – Distributor office supplies53.000 Employees – 1.400 Superstores – Revenue $11 billion

Report2Web in Practice!

Problem:• Inefficient distribution of reports to customers resulting in increased overhead• Delays of up to 3 days when distributing reports that are generated at regular intervals

Report2Web solution:• Centralized system for access to all generated reports from multiple applications and systems• Easy access to all information via web• Possible conversion of reports into MS-Excel

Benefits:• Monthly reports can now be directly delivered to the customers• 35% savings on printing-costs• 15 new customers who chose LBS for their advanced customer service

Littlehampton Book Services – Book Distributor50 Million Books P/Y – £130 Million turnover

Report2Web in Practice!

Problem:• Inefficient way of report distribution to customers• Extremely high printing costs

Report2Web solution:• Report2Web Forms Designer replaced expensive Xerox printers with overlays• Report2Web Archiver used to store and manage versions of financial-reports• Central system for access to reports generated out of different applications and systems• Web access to all information

Benefits:• No more delays in distributing reports• Reducing printing- and delivery costs by over € 240.000,- annually

Pon – Importer of Audi, Porsche & VW in The Netherlands

Report2Web in Practice!

Problem:• Strategic: exceptionally high need of sophisticated reports• Tactically: pull mechanism wanted, initiative should be at the users side• Operational: 10 of 1000 report pages send to the subsidiary where almost irrelevant

Report2Web solution:• Management of only ONE operational reporting-tool • Implementation successful after expensive failure of “Cognos” and “Business Objects”• Implementation within 3 weeks only

Benefits:• Quality of reporting was sustainable increased. • No more delay in distribution of reports throughout the subsidiaries. • Cutting the costs of 60.000 pages printed per week at € 0,05 each, ie. € 150.000 per year.

Vedior – Staffing Services Company – 2300 officesBrands: Vedior, Dactylo, Teleprofs, Mailprofs

Report2Web in Practice!

Problem:• Generating the required reports took 2 days • Reports were distributed on paper• Historic data was kept on microfiches.

Report2Web solution:• Automatic distribution of electronic reports, including archiving• Project completed within time and budget, one of the highlights of the year according to the

CIO

Benefits:• Generating the reports now takes 6 hours.• No more delay in distribution of reports.• ROI of less than 7 months.

Die Europäische – Insurance Company 278 employees – 15.000 independent travel agents

Other Customers Include

In summary ….

Report2Web Means ! • Increase in employee productivity & efficiency through the immediate

availability of business critical information tailored to personal need• Fast return on investment (ROI) through easy implementation and reduced

operational costs • Eliminate system performance degradation caused by ad hoc reporting• Secure reports & documents against unauthorized access• Audit trail for accesses and changes to all reports & documents• Reduce costs associated with printing and searching for documents

• Paper & consumables• Storage, distribution and retrieval

• Replacing expensive archiving systems such as microfiche• Eliminating overhead of application re-runs • Saving time while reducing errors through automatic conversion of

documents

Report2Web

Questions?

Thank you