Dell Client Solutions Transforming the future

Emad Sallam

Client Solutions Marketing Manager

Change can bring rich opportunities

Technology is transforming

the way we live and work at

an ever-increasing pace.

“Our vision is for a strategically aligned family of businesses that brings together the entire infrastructure from hardware to software to services - from the edge to the data center to the cloud. Dell Technologies becomes the leader in the traditional technology of today and cloud-native infrastructure of tomorrow.”

“Technology has always been about enabling human potential.”

– Michael Dell

– Michael Dell

Voice of the Customer Feedback

Gather Customer Feedback

Aggregate Findings

Share Feedback

Create Action Plan

Track Progress

Collect input from multiple sources

• Customer on-site interview process

• Sales teams

• Social Media, ratings and reviews

• User trials

Findings are then integrated into a database of feedback and issues

Share findings with key stakeholders to raise awareness

• Planning team

• Design and engineering

• Quality team

Quality team continues to watch issues post recommendations

Cross-functional team makes recommendations for customer-led improvements

Delivering innovation to the broadest set of our customers globally

Driving out inefficiency everywhere

Delivering a superior long-term

value

Democratizing technology

for the benefit of all

CAPABILITY

COMPLEXITY COST

Optimized performance Most interactive UX Worry-free power

Front-of-screen experience Great design Freedom from wires

Innovation that customers really want

Work is evolving

The Workforce

is transforming

The Workplace

is everywhere

The Solutions make

it all possible Thin / Zero

clients Tablets &

Smart Phones

Cloud Ultrabooks &

2 in 1s

According to TBR in

all 22 Satisfaction

attributes

WW for the last 2

Years / 15 Years

straight in N.A.

By Laptop

Magazine; 1st place

in innovation

Sales worldwide

Precision

Workstations

#1 Reliability

#1 WW Display

#1 Windows PC

#1 Rack based

Workstations

• World’s smallest 13.3” laptop – XPS 13

• World’s smallest 15” laptop – XPS 15 / Precision 5000 (5510)

• World’s First 30” OLED display

• World First VR Ready Workstations

• World’s largest technology recycler - First to use recycled carbon fiber in laptops

• 2016 Gold Award in the endpoint security category - Dell Data Protection | Endpoint Security Suite given

• Only Vendor to offer malware detection at the BIOS level – Patent technology

• 50 CES Innovation & Design awards for both 2015 & 2016

#1 Thin Client

#1 Desktops

In United States

since 2002

(15 Years)

Customers are focusing on refresh across all markets and sectors

25+ billion “Things” to manage

across the globe

$7.1 trillion in 2020

The worldwide market for

IoT solutions will grow to 1.8+ billion PC’s installed base

were 600 million >4

years old

There’s a PC refresh going on

Dell can make it happen

Meet the world’s most secure, manageable and reliable

commercial desktops.

OptiPlex

XPS & Latitude

The highest standard for work.

The best products for the worst

Latitude 12 Rugged Tablet

12” fully rugged tablet

Latitude 12 Rugged Extreme

12” fully rugged convertible

Latitude 14 Rugged

14” rugged notebook

Latitude 14 Rugged Extreme

14” fully rugged notebook

Put power behind your ideas.

Precision Dell Precision Put power behind your ideas

Best client portfolio ever to address evolving needs…

New portfolio focusing on

IT, design & productivity

• 43% smaller chassis in an improved

OptiPlex portfolio

• Thinner, lighter and broader Latitude

portfolio

• Precision is the most complete workstation

portfolio on the market

• Best in class Rugged systems incl. tablets

• New Vostro form factor (new desktop

design); thinner & lighter notebooks

• Premium XPS as the smallest 15” Ultrabook

with E2E screen

• The most immersive PC gaming experience

anywhere

• Stay connected to your world with

computing that’s both easy and inspiring.

Ecosystem - Displays & Client Peripherals

Dell Monitors

Our award-winning

Consumer & Commercial

monitors fit all of your

customers application &

budget requirements

• Wired, Wireless & Mobile

connectivity options with

advanced ergonomics

• 13 resolution options

including HD, FHD & UHD

for unparalleled

performance

Conference Solutions

From ultra-mobile and

small meeting room, to

boardroom and theatre

size, Dell Projectors &

Large Format Displays are

designed to elevate office

& workgroup collaboration.

• Best of breed range of

Dell and 3rd party products

are also available to enable

you to offer your customers

a complete end-to-end

solution

Client Peripherals

Dell Client Peripherals are

designed to complement

your Dell system and

enhance the user’s

experience

• Dell products are designed

and tested to perfectly

complement Dell systems

to fit your needs.

• Simple, convenient, single-

source availability, backed

by outstanding support.

Thunderbolt™ 3 brings Thunderbolt to USB-C

More

Speed

More

Protocols

The USB-C that does it all.

More

Pixels

More

Power

Dual 4K displays

60hz

100W

charging

15W

device

40 Gbps – fastest connection

PCs – TABLETS - SERVERS – STORAGE – NETW ORKING – CONVERGED INFRASTRUCTURE – SOFTWARE – SOLUTIONS

Dell EMC Services: Portfolio

E M C

D E L L E M C S E R V I C E S P U R P O S E To provide customers & partners with efficient & effective business outcomes through strategic guidance & technology expertise

D E L L

BETTER TOGETHER

TECHNOLOGY &

DEPLOYMENT

SERVICES

CONSULTING

SERVICES

MANAGED

SERVICES

SUPPORT

SERVICES

CLOUD

SERVICES

EDUCATION

SERVICES

Our Goal is “#1 Customer Experience”

Listen

Learn

Innovate Develop

Deliver

Products

Services & Support

Solutions ROI & TCO

Ecosystem

Environment

Thank you