deloitte cis impact report fy2019deloitte cis impact report fy2019 | results that matterit is my...

Deloitte CIS Impact Report FY2019Connecting for Impact

Results that matter 4CEO Foreword 5Performance results in FY2019 6

About the Report 9Contents and material topics 10Stakeholder engagement 11The UN Sustainable Development Goals (SDGs) 13

Deloitte CIS vision and values 14Ethics 16Independence 18Confidentiality 19Risk management 20

Clients and Partners 21Solutions for business 22Cooperationwiththebusinesscommunity 26Customer satisfaction assessment 30

Employees 31Employmentanddiversityresults 32Employeelearninganddevelopment 35Employeemotivationandassessment 37Employeewell-beingandworkplacehealthandsafety 38

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Contents

Society 42Social investments 43Opportunitiesforyoungpeople 47Businessandsocietydialogue 49

Environment 50Climate Change 51Responsible consumption 55

Standard disclosures 60About the Firm 61

Framework for reporting 69Changesinreporting 70GRIStandards 70Selectionofmaterialtopics 71

GRI Index Table 72Contact Information 80

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02 About the Report

03 Vision and values

04 Clients and Partners

05 Employees

06 Society

07 Environment

Standard disclosures08

Framework for reporting 09

GRI Index Table

Contact Information

Results that matter01


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Deloitte CIS Impact Report FY2019 | Results that matter

ItismypleasuretopresenttheDeloitte CIS Impact Report FY2019, which highlights the results of our activitiesin business,societyand the environment.AsIndustry4.0(I4.0)continuestoreshapesociety,leveragingadvancedtechnologiesto helpdrivebusinessesforwardwhileactinginmoresociallyresponsiblewaysisaddingcomplexitytotheworldweoperatein.For thisreason,theexpectationsof businessesand Deloittearegrowing,andtheconnectionswe makewithourstakeholdersaremoreimportantthanever.

ThatiswhythethemeofthisreportisConnectingforImpact.It illustrates how Deloitte forges valuable working relationships tomakeanimpactthatmattersinservingthe publicinterest,aswehavedoneforalmost175 years.ItiswiththisaiminmindthatDeloitteCIScontinuestoupholditscommitmentto the UNSustainableDevelopmentGoals,whichisreflectedinthisreport.

CEO Foreword

Businessesneedtochangetothrivein the digitalage.Manyof ourclientsarelookingto takeadvantageofdigitalpossibilitiesinordertobuildlastingvaluefortheirorganisations.HavingbeenanearlymoverinprovidingservicessupportingDigitalTransformation and now with the recent establishment of our DeloitteDigitalpractice,wearewellpositionedtohelpcompaniesachievetheirambitionsthroughstrategytoproductdevelopment capabilities and increase the impact for their stakeholders.

Apartfromdeliveringinnovativesolutionsto our clients,we developviabledigitalplatformsforourpeople.InFY2019,we launchedan enhancedcloud-basedTalentplatform,whichsimplifiesperformancemanagementandemployeecollaborationprocesses.We alsobegandevelopmentof the CorporateResponsibilityand Sustainability(CR&S)Platformat the endof the financialyearto facilitatethe implementationofourCR&SStrategywithinthefirm.

Westronglybelievethatknowledgesharingandinvestmentineducationarecrucialfor sustainabledevelopment,andweempowerourpeoplethroughprofessionaltraining.Whatismore,wecontinuetoequipthebusinesscommunitywithpracticalandhighlyspecialisedskillsthroughtheDeloitteAcademy,whichhasopenedanewsub-divisionandexpandeditscourseofferings.In2019,theDeloitteAcademywasnameda keyplayerontheCISbusiness-educationmarketbythebusinesscommunityandwasnominatedasaMarketLeaderat the2019TrainingAwards.

Westrivetodrivesignificantandpositivechangeinsociety.Lastyear,weincreasedoursocietalimpactthroughtheglobalDeloitteWorldClassinitiativetosupportpeopleinachieving

theiraspirationsandpotentialbyparticipatingintraditionalandskills-basedvolunteering.DuringImpactDay,ourprofessionalsputtheirskillsandknowledgetouseinpro-bonoprojects,trainingandvolunteeringaimedatsocialprogress.Morethan 300 people came together for the event, which was attendedby representativesofaround30NGOsandcharitablefoundations.WeaimtocontinueexpandingImpactDayintheupcomingyears.

In response to the growing concern about climate change, we have broadened our Green Agenda and taken important stepstotacklespecificenvironmentalchallenges.Thisincludesintroducingawasteseparationandrecyclingsystem,adoptinga SustainableProcurementPolicyandactivelysharinginformation about responsible consumption habits among our people.

Our experience shows that the connections we forge across businesses, countries and organisations are at the core of our success.Aschallengesgrowandexpectationsofbusinessand Deloitte increase, the connections we make will be more importantthanever.

Ian ColebourneChiefExecutiveOfficerDeloitte CIS

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Performance results in FY2019*

Total revenue**

Our business

— share of women in managementroles

million USD

37%

countries

37% of directors35% of partners

business lines cities

1827453

—64%

—36%

Our people

employees

newemployees in the CIS region

interns

Annualincrease:4.5%

*FYdesignatesthefiscalyearusedbyDeloitteCIS,fromJune1toMay31.**Basedoncombinedstatutoryfinancialresults. 06

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Environmental responsibility

Social investment

Cuttingelectricityconsumptionby13%

Cutting water consumptionpersquaremeterby15%

A19%increaseon thepreviousyear

Launchinga separatewastecollection and management system

Introducing Sustainable ProcurementPolicy

USD

WeheldourImpactDayin theMoscowofficeinvolving

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–13% –15%

29914

NGOs

participants

training sessions for charities

+19%

2018 20182019 2019

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Contribution to the UN’s Sustainable Development Goals in 2019*SDG 3 Good Health and Well-Being Ensuringthatemployeeshaveaccesstoqualitymedicalcoverage.

SDG 4 Quality EducationHoldingtrainingsessionsforNGOsandcharitiesaspartofourImpactDayinitiative.Trainings for more than 1080 people in the DeloitteAcademy,conductingmorethan50 educationaleventsfortheWorldClassprogram.

SDG 5 Gender EqualityGuaranteeing that men and women have equal opportunities for career growth: women hold overathird(37percent)ofmanagementroles,a 3percentriseonlastyear.

SDG 8 Decent Work and Economic Growth

• Providing professional services across eight business areas, developing and implementing newtypesofservicesandexpandingthegeographicreachofouractivities.

• Revenue:USD228million.

• KeepingourFlexibleWorkPolicyinplace.

• Ensuringequalemploymentopportunitiesandimplementingafairtreatmentpolicyfor allemployees.

SDG 10 Reduced InequalitiesKeepingtheInclusiveEmploymentPolicyin place.

SDG 12 Responsible Consumption and Production Implementing a separate waste collection and managementsystemin Deloitte’sMoscowoffice,reducingresourceconsumption,expanding the Green Agenda and improving howitiscommunicatedto employees.

SDG 13 Climate ActionSignificantlyreducingthevehiclefleet(by 11%),cuttingСО2emissions,introducingSustainableProcurementpolicy.

SDG 17 Partnerships for the Goals

• Maintainingourmembershipinassociationsand alliances, speaking at conferences and forums about economic, social and environmentaldevelopment.

• Providingfinancialaidandprobonoservicesto NGOsandcharities.

• HoldingfourChiefSustainabilityOfficerClubs.**

*Highlightedandcolour-markedSDGsrepresentthemostmaterialgoalsforDeloitte,whereourfirmcanhaveasignificantdirectimpact.**ChiefSustainabilityOfficerClubshelpstrengthencooperationbetweenbusinessleaderstoachievethe 17 SDGs. 08

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About the Report02

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Deloitte CIS Impact Report FY2019 | About the Report

Contents and material topics

This Impact Report for 2019 (the“Report”)detailsthe keyperformanceresultsofDeloitteCIS(the “Firm”).TheReporthas beenpreparedbasedon feedbackreceived from our stakeholders.Itsstructureaims to highlight the most importantissues.

DeloitteCISredoubleditseffortstoreduceitsenvironmentalimpactin2019.Ourstakeholdersurveyrevealedincreasedawareness of global ecological problems, leading us to include detailed information about two new material topics in this Report:climatechangeandresponsibleconsumption.

Material topics Professional services quality01. Financialsustainability02.Ethicsandintegrity03.Confidentialityandpersonaldataprotection04. Client satisfaction05. Innovation

Employee well-being 06.Employeelearninganddevelopment07. Socialandculturaldiversity08.Compensationandbenefits09.Work-lifebalance10.Workplacesafety11. Corporatesocialresponsibility

Green Agenda 12.Climate change13.Responsible consumption14.Supplychain

Materiality matrix and key trends

Materiality for business

Mat

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Stakeholder engagement is anintegralpartofwhatwe do.Whendisclosingmaterial topics, we strive to considerthoseofprimaryinteresttoourstakeholders.The list of questions has been prepared based on our close monitoring of engagement channels.

Key principles of stakeholder engagement

• Openness to dialog;

• Regularity;

• Ongoing improvement of interaction channels;

• Agileresponsetorequestsandproposals.

Stakeholder engagement

Means of cooperation Key areas 2019 cooperation results

Deloitte CIS clients

• Multi-disciplinaryprojects • Procedures for assessing client

satisfaction • EventsforclientsorganizedbyDeloitteCISoffices

• Jointparticipationinforums,roundtablesand conferences

• Client trainings

• Long-termmutuallybeneficialpartnerships

• Servicequality:confidentialityand protectionofclientinformation

• Automation services, IT solutions and innovations

• Marketresearch • Tailored professional training programs

• Implementation of IT Compliance processes for client data management

• New departments and business lines, with a special focus on sustainabledevelopment,ITanddigitalsolutions.

• Carryingoutresearch • ImprovedselectionofprofessionalcourseofferingsbyDeloitteAcademy

• Organization of conferences, meetings and forums for clients or withclientinvolvement

Read more in the Clients and Partners sectionofthisreport.

Government and regulatory agencies

• Participationinpolicy-making • Participation in development of

standards • Prompt responses to inquiries from regulatorybodies

• Auditor independence • Transparency

• Ensuring compliance with national and international auditing standards

• Promptresponsestoinquiriesfromregulatorybodies • Regular reporting

Deloitte CIS employees, their families and potential employees

• Professional trainings • Performance assessments • Eventsforemployees • Confidentialhotlineforethicalconcerns

• Opportunities for volunteering and pro bono work

• Deloitte Alumni Club • Recruitment events • Improvedbenefitspackage

• Career development • Professional ethics • Work-lifebalance • Supportofhealthylifestylechoices

• Employeesatisfactionsurveys • Updatedtrainingprogramsandprofessionalcertification

preparation • Professionalethicscompliancemonitoringsystem • Flexible working conditions • Programspromotinghealthylifestylechoices,in-housemedical

consultations • Workplacehealthandsafetytrainings • Parental leave for child adoption • Eventsforemployees

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Means of cooperation Key areas 2019 cooperation results

Professional associations and societies

• Participation in committees and workinggroups

• Participation in forums, round tables and conferences

• Helpingorganizeeventsaspartners

• Expert cooperation • Networking • Collaboration on organizing and conductingevents

• Expert participation at events • Jointly-heldevents

Nonprofit organizations and local communities

• Volunteer and pro bono work • Participation in conferences and forumsfor nonprofits

• Organization of conferences and meetingsfor nonprofits

• Pro bono trainings and professional services

• Corporate donations

• Trainingsessionsforrepresentativesofnonprofitsand vulnerablesocialgroups

• WorkoftheDeloitteFoundation • Participation in conferences and forums • Participation in charitable events and campaigns • Provisionofpremisesfornonprofits’activities

Universities and other educational institutions

• Partnerships with universities and othereducationalinstitutions

• Annual programs and internships forstudentsandrecentuniversitygraduates

• Practicallyorientededucationalprogramsin universities

• Hiringofyoungtalent

• Lecturesandeventsoncareerorientationatuniversitiesby Deloittepeople

• Organization of case championships for students • Recruitment of students and recent graduates for internships • Events for students • Participationinjobfairs

Suppliers

• Organizationoftendersforsupplyof goodsandservices

• Meetingswithsupplierstodeterminewaysto improvecooperation

• Beneficialtermsforsupplycontracts • Long-termcooperation

• Improvement of supplier selection processes • Updated procurement policies • Renewalofsupplycontracts • Meetingswithsuppliers

Media

• Expert opinions delivered to top business media outlets

• Radio and television appearances by Deloitteexperts

• Trends in national markets • Industrytrends • Digitaleconomy,ITsolutionsfor business • Cutting-edgesolutionsand approachesat DeloitteCISand aroundtheworld

• Preparationofcommentary • PressreleasesontheFirm’smaininitiatives • Interviews and TV appearances • Social media presence, publication of news items

Stakeholder engagement groups in the reporting periodYou can find more information about the representativesamplesofstakeholdersincluded in each group in lastyear’sReport.Ourrepresentativesampleappliesto all the countrieswhereDeloitteCIShasa presence.Therepresentativesampleof stakeholderswasnotrevisedthisyear.You canfindoutmoreaboutour representativesampleprinciples in the Report for the 2015–2017financialyears.

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https://www2.deloitte.com/ru/ru/pages/risk/articles/deloitte-cis-impact-report-fy2018.htmlhttps://www2.deloitte.com/ru/ru/pages/risk/articles/deloitte-cis-impact-report-fy2018.htmlhttps://www2.deloitte.com/ru/ru/pages/risk/articles/otchet-po-ustojchivomu-razvitiyu-delojta-v-rossii-za-2015-2017.htmlhttps://www2.deloitte.com/ru/ru/pages/risk/articles/otchet-po-ustojchivomu-razvitiyu-delojta-v-rossii-za-2015-2017.html


The UN Sustainable Development Goals (SDGs)ThisReportaddressesmorethanjustthebusinessperformanceof DeloitteCIS.Itsgoalistodemonstratehow the Firmmakesanimpacton societyand workstowardssolvingsocio-economicandenvironmentalproblems.

The Firm adheres to the UN Sustainable Development Goals (SDGs)andupholdsDeloitte’sglobalcommitmenttofosterresponsible business conduct and a proactive approach to social issues.

Whatwedohasanindirectimpactonall17oftheSDGsdue to thebroadnatureofourbusiness,whichinvolvesprovidingourclientsawiderangeofservices.Thesuccessof ourclients’operationsisstillthekeyfactorthatallowsthemtocontributeto achievingtheglobalGoals.Lastyear’sReport containsa detaileddescriptionofDeloitte’sindirectimpacton achievingtheSDGsbyprovidingservicestoothercompanies.

FocusedtargetsforeachSDGarediscussedin-depthin the correspondingsectionsoftheReport.

Ensureinclusiveandequitablequalityeducationand promotelifelonglearningopportunitiesfor all

Promote sustained, inclusive, and sustainable economic growth, full and productive employmentand decentworkforall

Achievegenderequalityandempowerall womenandgirls

Ensure sustainable consumption and productionpatterns

Take urgent action to combat climate change and its impacts

DeloitteCISalsoproactivelyentersinto partnershipsto promotesustainabledevelopment

The Firm has a direct impact on the following SDGs through its business activities and corporate responsibility and sustainable development strategies:

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https://www2.deloitte.com/ru/ru/pages/risk/articles/deloitte-cis-impact-report-fy2018.html

Deloitte CIS vision and values03

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Deloitte CIS Impact Report FY2019 | Deloitte CIS vision and values

ThestrategyandvisionofDeloitteCISgoesinlinewiththeGlobalstrategyand focuses on working together as oneacrossgeographic,functional,andbusinessbordersto deliverexcellence in all of the services providedbythememberfirms.We continuetostrengthenandgrowour business, and inspire and support ourprofessionals.

Ourprofessionalshaveareputationfortheirquality,reliability,business experience responsiveness to economic change andinsightintopublicsentiment.Wepursuefivestrategicpriorities:transformingtheeconomies,beingthe firstchoiceforour clients,remaininganundisputedgloballeaderin professionalservices,providingmoreopportunitiesfor Deloitteprofessionals,andattractingtalentedprofessionals.

Ourgoalistobecomethemostagileandflexibleauditand consultingFirmonthemarketsowecanhelpourclientsandemployeesprosperamidsttheconstantlyevolvingeconomiesoftheCIS.

Our values remain unchanged:

Integrity

Outstanding value to clients

Commitment to eachother

Strength from culturaldiversity

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Deloitte’scommitmenttoqualityand integrityunderlieseverythingwe doasweseektomakeanimpactthat matters for clients, our people, andourcommunities.

OurGlobalPrinciplesofBusinessConduct—or“GlobalCode”—guidesthoseeffortsbyclearlyarticulatingthe standardstowhichweallmustholdourselves,whereverin the worldweliveandwork.Wesupportsustainabledevelopment,andwerespecthumanrights.

Deloitte CIS Code of Ethics encompasses the Global Principles of Business Conduct and builds upon them toaddressourlocalnuancesandneeds.

Ethics

We commit to serving clients with distinction:

• Integrity

• Quality

• Professional behavior

• Objectivity

• Competence

• Fair business practices

• Confidentiality,privacyanddataprotection

We commit to inspiring our talented professionals to deliver outstanding value:

• Respect,diversityandfairtreatment

• Professionaldevelopmentand support

We commit to contributing to society as a role model for positive change:

• Anti-Corruption

• Responsiblesupplychain

• Socialresponsibility

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Eachyearwerequireallemployeestoconfirmthattheyare awareof,understandandcomplywiththeCodeofEthics.

TheFirmhasappointedaChiefEthicsOfficerresponsiblefor monitoringcompliancewithethicsrequirementsin all DeloitteCISoffices.TheFirm’sethicsprogramprovidesoversight and communications mechanisms to manage ourethicsactivities,includingkeycontactsandchannelsfor consultation on ethical issues and to report suspected misconduct.

ApartfromunderstandingtheCodeofEthics,employeesaretrainedtocomplywithitsspecificprinciples,specifically:non-disclosureofclientinformation,compliancewithprofessionalstandards(country-specificcodesofethicsfor auditors,codesofethicsforprofessionalaccountants)and anti-corruption.

Course Completion rate, June 2019

Number of attendees 2019



TheIntegrityimperative 92%* 1,443 3,555** 385

Employeesmustpassthiscourseonlyonceastheyjointhefirm.

Weareagainstcorruptionandneithermakebribesnoracceptthem,norinduceorpermitanyotherpartytomakeorreceivebribeson ourbehalf.Wesupporteffortstoeradicatecorruptionandfinancialcrime.

Anti-corruption training statistics

Course Target group Number of attendees 2019



Anti-Corruptiontraining Allemployees 3,962*** 1,413 2,483

Ethics training statistics

*ThisfigurereflectsthepercentageofemployeeswhohavecompletedtheCorporateValuesSystemtrainingcourseasofthespecifieddate.Thesystemis configuredtocalculatethisfigureautomaticallyasof27June.**Allemployeeswererequiredtopasstheupdatedtrainingcoursesin2018,whichexplainstheconsiderablejumpinthenumberofpeoplewhocompletedcoursescomparedtothepreviousreportingperiod.Inthefuture,thenumberof attendeeswilldecrease,asthegiventrainingisnecessarytobecompletedonly by newcomers.***Thiscoursebecamecompulsoryduringthereportingperiod. 17

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Deloitte CIS enforces the policies and proceduresnecessaryto guaranteethe independence of the Firm and its employees.

Ourindependencequalitycontrolsystemincludesthefollowingelements:

• Writtenindependencepoliciesandprocedures;

• Personal independence compliance monitoring;

• Engagement acceptance and monitoring;

• Business relationship assessments and monitoring;

• DeloitteEntitySearchandCompliancesystem;

• GlobalIndependenceMonitoringSystem;

• Independence consultations;

• Independence trainings and communications;

• Disciplinarymeasures.

OurindependencecompliancepoliciesandproceduresapplytoalltheFirm’semployees,aswellastheircloserelatives.Independence policies and procedures are available in electronic formtoallemployees,whoalsoreceivee-mailnotificationsof changestosaidpoliciesandprocedures.WeconductindependencetrainingsforallDeloitteCISemployees.TrainingmaterialsincludeonlinetrainingsdevelopedbyDeloitte’sinternationalnetwork.

Key independence control mechanisms

Independence control mechanisms

Description of mechanisms

DeloitteEntitySearchand Compliance (DESC) System

• Designed to facilitate the search for information about Restricted Entities to help with the obligation to maintainpersonalandDeloitteCISindependenceandtofacilitatemanytasksassociatedwithscopeof services approval;

• ContainsinformationonRestrictedEntitiesandincludesdefinedReverse-RestrictedandRelationship(ornon-audit)clients.AffiliatesofRestrictedentitiesthatarelistedorPublicInterestentitiesarealsoincludedinDESC,withmostbeinglinkedtogetherusingDESC’scorporateentitytreefeatures.

Global Independence MonitoringSystem(GIMS)

• Containsfinancialrelationshipdatawithrelevantindependencecomplianceindicators; • UsedtomonitorthefinancialinvestmentsoftheFirm,itsdirectors,employees,andtheircloserelatives.

Annual independence confirmationsystem

• UsedtoobtainaconfirmationfromallPartners,ProfessionalStaffandallothersemployedby the DeloitteCISthattheyarecompliantwithDTTLindependencepoliciesandtheindependencepoliciesof DeloitteCIS.

DeloitteConflictCheckingSystem(DCCS)

• Usedtoidentifyandresolveanypotentialconflictsofinterestandtoassessengagementrisks.

Director of Independence • LeadsallsignificantindependencematterswithinDeloitteCIS; • MonitorscontrolproceduresforcompliancewithDeloitteindependencepolicies; • Conductsconsultationsrelatingtoindependence.

Independence training statistics

Trainings Number of attendees, 2019

Number of attendees, 2018


IndependencePolicyAwarenesstraining 1,555 1,251 1,267

DTT Policies on Financial Interests training* 257 223 163

Independence

*ThiscourseisobligatoryonlyforManager—Partnerlevels.

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DeloitteCIStakesallnecessaryand mandatorymeasuresto ensurenon-disclosureoftheclientinformationit obtainswhenprovidingprofessionalservicestoitsclients.

Forthispurpose,DeloitteCISmaintainsandcontinuallyimprovesits InformationSecurityManagementSystem(ISMS),whichis certifiedagainsttherequirementsoftheISO/IEC27001:2013standard.

Inaccordancewithinternalconfidentialitypolicies,everyemployeeisresponsibleforthesafeguardingandnon-disclosureofclientinformation.

TheFirm’srelevantpoliciesareenshrinedinhigh-leveldocumentscoveringmanagementofinformationsecurityand its confidentialityobligations,aswellasthetermsfor classifying,labelingandhandlingdata.

The following procedures are in place to protect clients from confidentialitythreats:

• Allemployeesarerequiredtopassaseriesoftrainingson confidentialityandsecurity;

• AllemployeesaremadeawareoftheFirm’spolicies;

• Relevantwebinars,surveysandtrainingsareconductedduringtheannual“securityawarenessweek”,aswellasthroughouttheyear;

Confidentiality training statistics*

Trainings Number of attendees, 2019



PrivacyinPracticetraining 1,075 1,165 1,099

DeloitteConfidentiality&InsiderTradertraining 1,511 1,128 978

InformationSecuritytraining 1,516** 2,711 1,175

• Allemployeesareregularlyremindedoftheirobligationto complywiththeprinciplesofconfidentialityandinformationsecurity;

• AyearlyconformityassessmentisconductedtoensurecompliancewithDeloitte’sglobalstandardsforinformationsecurityandIT;

• CleanDeskandClearScreenpoliciesareinplaceinDeloitteofficesacrossCIS;

• Internalandexternalinformationsecurityauditsareconductedtoensurecompliancewiththerequirementsof the ISO/IEC 27001:2013standards;

• Clientfeedbackchannels,suchastheIndependenceAssessmentProgram,aremaintainedforrelationswithkeyclients.Clientsare alwaysfreetovoicetheircomplaintstotheresponsibleDeloitteprojectteamorprojectPartner.

Compliancewiththeserequirementsiscontinuallymonitoredandenforced.

Inthisreportingperiod,therewerenojustifiedclientcomplaintsregardingbreachofconfidentialityorlossofclientdata.

In2019,ITComplianceprocesseswereputinplacecoveringthestorageofevidenceaboutinformationsecurityincidentsand the managementofclientdata.

DeloitteCIShasestablishedasecurityincidentmanagementprocess.Inthisreportingperiod,therewasnotasinglebreachof informationconfidentiality.ClientsarealwaysfreetovoicetheircomplaintstotheresponsibleDeloitteprojectteamortheLeadClientServicePartner(LCSP).DeloitteCISremainsareliablepartnerforitsclients.

Confidentiality

*Thesetrainingsarerequiredtobecompletedbyemployeesonlyonceafteronboarding.Someemployeespassedthesetrainingsinthepreviousreportingperiod.**ThedecreaseinthenumberofemployeeswhocompletedthetrainingislinkedwiththefactthatthetrainingshouldbecompletedonlyonceasanemployeejoinstheFirm. 19

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RiskmanagementremainsakeyelementofDeloitteCIScorporategovernance.Risksareidentifiedandassessedby the Firm’sExecutiveCommitteeand RiskandReputationLeader.Key factorsconsideredareexistingtrends in the CIS and Global environment,and risksfacedbyDeloitteCIS.The outcomeof the riskassessmentprocessisalistofkeybusinessrisks.

Risksareclassifiedbytheirpotentialimpactandlikelihoodto crystalize.Eachriskownerisresponsiblefordevelopingand implementingriskmitigationactions.Thecompletionstatusofriskmitigationactions,aswellasthedynamicsofrisklevelsandimpacts,aremonitoredbytheExecutiveCommitteeand RiskandAuditCommitteeonaquarterlybasis.Riskmanagementdiscussionscanbeheldmorefrequentlyifrequired.

Keyrisksaredividedintofourgroups:

• Economic risks

• Technologyrisks

• Regulatoryrisks

• Talent competition risks

Risk management

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Clients and Partners04

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Deloitte CIS Impact Report FY2019 | Clients and Partners

Solutions for business

Business Sustainability and Continuity

TheSustainabilityServicesGroup launched new services in 2019 in responsetoinvestordemand.

The number of investors demanding that companies demonstratesustainablepracticeshasgrowninrecentyears.Weaimtohelpcompaniesunderstandandeffectivelyrespondtotheseexpectations.

Onekeychallengecompaniesfaceisimprovingbusinesstransparency.DeloitteCISalsohelpsclientsimplementsustainable development concepts into their internal environments.

Wehaveaddednewbusinesslinestoourserviceofferingtocoverareassuchasclimate,theenvironment,transparencyandcorporateresponsibility.

Sustainability ServicesNon-financial assurance • Sustainabilityreportingassurance • Counterpartyduediligence

Corporate transparencyand responsibility • Non-financialreporting • Sustainabilitystrategy • Socio-economicimpactassessment • Advisoryonhumanrightsissues

Advisory on climateand environmental issues • Climate risk assessment • Industrialecologyandefficiency • Accounting and assurance of greenhouse gas emissions • Internal compliance audit

Workplace health and safety • HSEinnovation • HSEauditanddiagnostics • Promotionofpersonalaccountabilityandsafetyculture • HSEcompetenceframework

ESG ratings and sustainable financing • ESGratingsandsustainablefinancing • Corporate governance

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The Deloitte Analytics Institute and Deloitte Digital Center TheDeloitteAnalyticsInstituteceaseditsoperationsinApril2019 and was rebranded as Deloitte Digital Center to develop andpromotetheproductline.

TheDeloitteAnalyticsInstitutespecializedindevelopingmachinelearning and AI solutions that give our clients a competitive advantage.ThemajorityoftheInstitute’sclientswerefinancialorganizations, state institutions, and mining and metals companies.

In2019,theInstitutecompletedaprojectthatharnessedmachinelearningtoforecastthefinancialindicatorsofbankclients,therebyreplacinghumanmodels.TheresultingAIsystemwassuccessfullyimplemented.TheInstitutealsoprovidedmaintenancefortheFirm’sinternalprojectsandsystemsand developeditssoftwarearchitecture.

Februarymarkedthestartofthetransition period for the Institute, during which it was relaunched as DeloitteDigitalCenter,adepartmentthat provides innovation consulting by creatingcutting-edgedigitalproducts.The main business areas of the new department include: 01. UX/CX/UIresearchanddevelopment;02.Development of digital products (mobile applications,

web-systems);03.CustomerDevelopmentandJobs-to-be-done( JTBD)

methodologies; 04.Unit-economics;05.Digital marketing; 06.Front-enddevelopment;07. Back-enddevelopment;08.Qualitycontrol;09.Consulting on building and developing innovative digital

products; 10.Agileconsulting,leanproductionconsulting.

Thedepartmentprimarilydoesbusinesswithclientsin the tobaccoandmetalsindustriesinRussia.Itsexpertsalsoconduct training sessions on developing digital products for their colleaguesatDeloitte.

Deloitte Art & FinanceThe emergence and growth of the art market in the CIS has led toincreasinginvestmentdemandforartobjects,whichinturnhasledtoanuptickindemandforfinancialand consultingservicesrelatedtotheseassets.

In 2019, following the lead of 25 other countries where Deloitte is present, Deloitte CIS launched the new Art & Financeserviceline.Deloitteprofessionalswillstartprovidingtheirqualifiedservicesinthefieldsoftaxation,law,customsregulationsand financialconsultingforprivatecompanies,familybusinesses,banks,individualsworkingwith private clients and participants of the Russian art market (collectors, foundations, museums, galleries, art dealers and artists).

Deloitte’sArt&Financeservicesinclude:01. Legalservices;02. Taxation services;03. Forensics;04. Customs regulation advice;05. Consulting;06.Тechnological(blockchainecosystem)andresearch

solutions;07. Education (training sessions on tax, legal and forensic

issues).DrawingonDeloitte’svastexperience,ourteamoffersend-to-endservicestoglobalartmarketplayers.Wedrawtheirattentiontoimportantregulatoryissuesandhelpthembecomemoretransparent.

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Deloitte Academy: trainings delivered by qualified practitioners DeloitteAcademyorganizesbothopenseminarsand corporatetrainings,whicharetailor-madetocovertheindustry-specifictopics,keybusinessprocessesandterminologyofclients.Thankstoitseffectivecross-functionalcollaborationmodel,DeloitteAcademycanofferitscorporatecustomersuniquecomprehensivedevelopmentprograms.The Academy’sspecialistsquicklyadapttochangingenvironments and make sure that the educational products they releaseonthemarketareasrelevantaspossibletoclients.

TheAcademyexpandeditsrangeoftrainingcoursesin2019,which were created in collaboration with leading experts from Deloitte’ssubdivisions.Subjectsincluded:

• Accounting (IFRS and RAS), taxation, legislation overviews (transferpricing,migrationlegislation,responsibilityrequirements for importers and producers);

• Riskmanagement,internalcontrols,internalaudits,anti-fraudprograms,andbusinesscontinuitymanagement;

• Sustainabledevelopmentandindustrialsafety;

• Streamlining business processes and digitization;

• Finances (budgeting, business valuation);

• Interpersonalandtechnicalskills.

Morethanhalfofthetrainingcoursewerebrandnewfor2019,andmanyofthemwereuniqueonthemarket.TheAcademy’sbusinessinfrastructurewasalsoimproved.

TheAcademyconducted

Over

deliveredby

TheAcademyprovides training sessions to

ofRussia’stop20 companies

Deloitte CIS professionals

trainings this reportingyear,which is twice more thanlastyear

people took part in the Academy’straining courses,

%

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TheAcademy’sinternalprocesseswillbeoptimizedin 2020 toimprovespeedandservicequality,aswellastodeveloptheAcademy’sregionalsubdivisionsandintroducestate-of-the-arttoolsandlearningformats.

SDG Target:4.4.By2030,substantiallyincreasethenumberofyouthandadults who have relevant skills, including technical and vocational skills,foremployment,decentjobsandentrepreneurship.

Deloitte’s contribution:Hostingeducationalseminars,transferringknowledgeandequippingpeoplewiththeskillstotacklespecificbusinesschallengesthroughtheexpandedreachoftheDeloitteAcademy.

TheAcademyopenedanewsub-divisioninSt.Petersburgduringthereportingperiod.Wealsoexpandedour rangeoftrainingcoursesforourclients in Belarus, Kazakhstan, and Ukraine,andheldourfirsteducationaleventsin GeorgiaandAzerbaijan.

The following new training courses were particularly noteworthy:

Extended Producer and Importer Responsibility (EPR): Implementation and Regulatory Problems Aone-daytrainingsessiononimportantchangesandspecialfeatures of legislation regulating extended producer and importerresponsibility.

Introduction to the Principles of Sustainable Development Aone-daytrainingsessionfornon-executiveemployeesspecializing in strategic planning, operational control and CSR.Thesession’smaintopicswere:definingsustainabledevelopmentandtrends(fromCSRtoorganizational-levelsustainable development); an overview of the international agenda, legislative requirements and sustainable developmentinitiatives;andsustainabilityreporting.

Effective Digital Product Teams Aone-daytrainingsessionaimedatdirectorsand professionalswhodevelopdigitalproducts,implemente-commerceprojects,introduceinteractivetechnologiesand createinnovativebusinesslinesfortheircompanies.

Deloitte Academy nominated for 2019 Trainings AwardIn2019,theDeloitteAcademywasnamedakeyplayeron theCISbusiness-educationmarketbytheprofessionalcommunityandwasnominatedinthe“MarketLeader”categoryofthe2019TrainingsAwards.TheTrainingsAwardsareayearlyeventthatrecognizeoutstandingcompaniesand specialistsinHRmanagement.

SDG 4: Qualityeducation

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Cooperation with the business community

DeloitteCISisactivelyinvolvedinmajorevents,both locallyand internationally,that bringleadersofthebusinesscommunitytogether.Buildingstronger partnerships is keytorealizingsustainabilityprinciplesand achieving the SDGs.Belowaretheconferences, forums and other event that Deloitte CIS took part in over the reportingperiod.

St. Petersburg International Economic ForumDeloitteCISandMagnitogorskIronandSteelWorkssignedapartnershipagreementondigitalstrategydevelopment.

DeloitteCISandMagnitogorskIronandSteelWorkssignedapartnershipagreementtocreateadigitalizationstrategy.TheCEOofDeloitteCIS spoke about foreign investment in Russia andthe fourthindustrialrevolution.PartnersandexpertsfromDeloittegloballysatonpaneldiscussions with vice presidents, ministers, agencychiefs,andtheheadsofleadingRussianand internationalcompanies.YoucanreadmoreaboutthepresentationsofDeloitte’sexpertsat theforumhere.

31st Plenary Session of the Foreign Investors’ Council chaired by the President of KazakhstanDeloitte CIS was one of 35 participants in the 31stPlenarySessionoftheForeignInvestors’CouncilchairedbythePresidentoftheRepublicof Kazakhstan.

Meeting with representatives of the Anti-Corruption Agency of KazakhstanAtthemeeting,whichwasinitiatedbyDeloitteCIS, new approaches to anticorruption were presented,aswellasananalysisofanticorruptionprocesses capable of detecting and minimizing the risks of breaching normative and legislative anticorruptionrequirements.

Meeting of the Kazakh-Kyrgyz Intergovernmental CouncilDuring the meeting, Deloitte CIS and the National CompanyKazakhInvestAOpreparedfiftysector-specificprojectsfortradecooperationwithKyrgyzstan.

Conference on Corporate Governance Attheconference,organizedjointlybyDeloitteand the Chamber of Auditors of the Republic of Azerbaijan,representativesofmajorstateand privateenterpriseswereabletodiscusskey issuesincorporategovernance,aswellas the roleofauditandreporting.

6 June 2018St. Petersburg

18 June 2018Nur-Sultan

25 July 2018Almaty

22 August 2018Nur-Sultan

27 June 2018Baku

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https://www2.deloitte.com/ru/ru/pages/about-deloitte/articles/2018/spief-summary.html


Russian Energy Week DeloitteCISisastrategicanalysispartnerfor theRoscongressFoundation,and participatesinitseventseveryyearandcontributes to the development of the Russian energysector.

Deloitte’sspecialistsdiscussedthefutureof energy,themanagementofindustrialrisks, and the influence of global trends in HR managementontheRussianenergysector.

National Sustainable Development ForumA Deloitte CIS partner participated in a strategicsessionon“Effectivelyinvolving businesses to achieve the SustainableDevelopmentGoals:main barriersandmeansofcooperation.”

SAP Forum 2019Deloitte CIS was a gold partner of the forum.Expertsdescribedthe most effective approaches to implementingSAPAribafor supplychain management and how to ameliorateautomatedbusinessprocessesusingProcessMining.Theyalso presentedtheresultsof researchby HR Digital2019,whichwasconductedjointlybyDeloitteandSAPforthefirsttime.Theydescribedin detail the extent to which the digital HRtoolscurrentlyinuseinRussiacorrespondtoglobalbestpractices.

St. Petersburg International Legal Forum A Deloitte CIS team participated in two discussionsduringtheforum.

Eastern Economic Forum Deloitte CIS signed a cooperation agreement with the Far East Development Foundation to improvetheinvestmentclimateintheSakhalinRegionand theKamchatkaTerritory.

Deloitte specialists are planning to prepare investment guides for the Sakhalin Region and KamchatkaTerritorywithassistancefromthe FarEastDevelopmentFund.These guides will be presented at official meetings between Sakhalin and Kamchatka government representatives and potential Russianand foreigninvestors.YoucanfindmoredetailedinformationabouttheFirm’sinvolvement in the forum here.

Ukraine LevelUp Forum AttheLevelUpbusinessplatform,the comprehensivebusinesstransformation team announced a pro bonoprojectby DeloitteUkrainetohelpsmalland mediumbusinesses.Theprojectinvolvesacontestfora freetaxandlegalreorganizationfor thewinningcompany.

11–13 September 2018

Vladivostok

28 November 2018Kyiv

14-18 May 2019St. Petersburg

17 April 2019

Moscow

22 May 2019Moscow

3–6 October 2018

Moscow

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https://www2.deloitte.com/ru/ru/pages/about-deloitte/press-releases/2018/deloitte-far-east-development-fund-sign-cooperation-agreement.html


Other events supported by Deloitte CIS:

• MeetingofDeloitteCISspecialistswiththePresidentof Mongolia( June12,2018);

• SecondAnnualSummitonBlockchainandCryptocurrencies( June14,2018);

• Conference:“ResponsibleExtraction:FocusonSafety”( June15, 2018);

• Conference“AntimonopolycomplianceinRussia:importantthemesforanewinstitute”( June19,2018);

• XIIInternationalForumofCorporateSecretaries( July5,2018);

• FinTechPower2018:Conferenceonthefutureoffinancialtechnology(September14,2018);

• Conference:EthicsandCompliance(February4,2019);

• St.PetersburgInternationalLegalForum(May14–18,2019).

SDG Target:17.17 Encourageandpromoteeffectivepublic,public-privateandcivilsocietypartnerships,buildingontheexperienceand resourcingstrategiesofpartnerships.

Deloitte’s contribution:Proactivelyparticipatinginregionalevents,bringingleadingbusinessfigurestogethertodrawupanddevelopcutting-edgeeconomicsolutions.Deloitteexpertsspokeabouteconomic,socialandecologicaldevelopmentatkeyconferencesand forums.

(FurtherinformationabouttheFirm’smembershipinprofessionalassociationscanbefoundin the “Awardsand Partnerships”section).

SDG17:Revitalizetheglobalpartnershipfor sustainabledevelopment

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Partnerships for sustainability. Chief Sustainability Officer ClubDeloitte CIS became an organizer oftheGreenFrogAward,a non-financialreportingcontestforCentral European companies that hasbeenactiveforover18years.Thegoalof theawardistopubliclyrecognize outstanding preparation and reportingofnon-financialinformation, as well as to draw attentiontobestpracticesinnon-financialreporting.

Deloitte continued its initiative throughout 2019, conducting four Sustainability Officers Clubs.

Forthefifthmeeting(sincetheClub’sfoundinginDecember2017),participantsconsideredwhatopportunitiesthe digitalagehastoofferandsharedrealexamplesof theinfluenceofdigitaltransformationontheeffectivemanagementof securityprocessesatthetheircompanies.Thesixthmeeting was devoted to transparent and responsible supplychainsandhowtoworkwithsuppliersmoreefficiently.At the seventhmeeting,focusingonsustainableinvesting,attendeesdiscussednewlyintroducedregulationssurroundingresponsiblefinancing,risksand opportunitiespresentedbyclimatechange,andhowto meetthe expectationsofinvestorsregardingsustainabledevelopment.Attheeighthandfinalmeeting,expertsdiscussedtherecommendationsdevelopedbytheTCFD(TaskForceonClimate-relatedFinancialDisclosures),andfinancialreporting practices for international companies in terms of climateriskassessments.

ESG PresentationExpertsfromDeloittepresentedthereport“ESGandCorporateFinancialPerformance:aNewModelforBusiness”at the VI International Forum on Innovative Solutions andTechnologiesintheOil&GasandMiningIndustries“Exploration,Production,andRefining2018”,whichwasorganizedwiththesupportoftheRussianMinistryofEnergyattheAnalyticalCenterfortheGovernmentoftheRussianFederation.

Meeting on workplace safetyAbusinessbreakfastwasheldinFebruary2019togetherwithmajorRussiancorporations;themaintopicofdiscussionwasfosteringacultureofworkplacesafetyawarenessand encouragingsafeemployeebehavior.

SDG Target:12.6. Encouragecompanies,especiallylargeandtransnationalcompanies, to adopt sustainable practices and to integrate sustainabilityinformationintotheirreportingcycle.

Deloitte’s contribution:Organizing and hosting events to help Russian market leaders exchangeexperienceofsustainabledevelopmentandidentifyjointsolutionstoimprovesustainablebusinesspractices.

SDG 12: Responsible Consumption and Production

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Customer satisfaction assessment

Deloitte CIS takes feedback about workperformedforclientsseriously.Reviews help the Firm improve its client liaison tools and service deliveryprocesses.

The Firm has an independent Client feedbackprogramfor relationswith key clients

Program objectives:

• Provideclientswithanopportunitytoexpresstheiropinionson services provided;

• Determinewaystoimprovethequalityofservicesprovided;

• Gauge the potential for further development of business relations.

Thisassessmentisconductedeveryyearthroughin-personinterviewswithkeyclientsandinvolvesanindependentpartneraswellasaclientfeedbackspecialist.

Overthecomingyear,theFirmplanstodevelopITsolutionsfor onlineassessmentofservicesprovided.

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Employees05

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Deloitte CIS Impact Report FY2019 | Employees

Employment and diversity results

DeloitteCISalsooperatesinTurkmenistanbyprovidingservicesremotelyfromotherregionaloffices.TheopeningofanofficeinVladivostokinthe2019financialyearwasonereasonbehindthe increaseinthenumberofemployees.

Number of employees at year-end by job title

2019 2018 2017

Partner 91 95 86

Director 119 116 118

SeniorManager 213 220 188

Manager 367 379 373

AssistantManager* 43

LeadingConsultant 672 849 780

Senior Consultant 353 520 480

Consultant 494 518 518

Assistant/BusinessAnalyst 819 827 784

Intern 130 112 106

AnewjobgradesystemforInternalClientServicesemployeeswasalsointroducedtoincreasethe transparencyofcareergrowthandimprovetheemployeeassessmentsystem.Inlightofthesechanges,newjobtitlesarepresentedinaseparatetable.

2019

Supervisor 26

Senior 137

Specialist 169

JuniorSpecialist 168

Number of employees at year-end by country

2019 2018 2017

Armenia 32 22 19

Azerbaijan 137 124 106

Belarus 81 68 68

Georgia 97 94 69

Kyrgyzstan 27 26 24

Kazakhstan 538 576 540

Russia 2,274 2,186 2,108

Tajikistan 11 14 19

Ukraine 539 482 434

Uzbekistan 65 44 46

Total number of employeesatyear-end Increaseinemployee

headcount:4.5%.

3,6363,433 3,8012018

2017

2019

*The2019financialyearsawtheintroductionofthenewAssistantManagerpositiontofacilitatea moregradualtransitionfromLeadingConsultanttoManager.

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Gender and age distribution of employees

Employees by employment and contract type

Child care leave

Number of employees who took maternity/paternity leave in 2019 378

Percentageofemployeeswhoreturnedfrommaternity/paternityleavein 2018andwerestillworkingintheFirmattheendof2019

75%

Men Women

Full-time Part-time

Permanent Temporary

Under 30 Aged 30–50 Over 50

2%2%

3% 5%

Onlyemployeeswhotookleaveinthe2019yearwerecounted.

2019

2019

20192018

2018

20182017

2017

2017

5%5%

201920182017

Number of new hires and employees who left the Firm in the reporting period

New hires Under 30 Aged 30–50 Over 50

2019 1,530 285 12

2018 1,013 181 4

2017 1,541 503 25

Employees who left the Firm Under 30 Aged 30–50 Over 50

2019 893 396 13

2018 1,036 316 17

2017 1,255 418 21

Turnover rate

2019 34%

2018 38%

2017 49%

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SDG Target:5.5. Ensurewomen’sfullandeffectiveparticipation and equal opportunities forleadershipatalllevelsofdecision-making in political, economic and publiclife.

SDG Target:8.5. By2030,achievefullandproductiveemploymentand decentworkforallwomenandmen,includingforyoungpeople and persons with disabilities, end equalpayforworkofequalvalue.

SDG Target:10.2. By2030,empowerandpromotesocial, economic and political inclusion of all, irrespective of age, sex, disability,race,ethnicity,origin,religionoreconomicorotherstatus.

Deloitte’s contribution:

• AnHRpolicythatensuresequalemploymentopportunitiesfor allregardlessofage,gender,disability,race,ethnicity,origin,religion,economicorotherstatus.

• Maintaininganequalopportunitiesculture.

• Proactiveencouragementforwomentodevelopasleadersand theirinclusioninseniormanagement.

SDG 5: GenderEquality

SDG 8: DecentWorkand EconomicGrowth

SDG 10: Reducing Inequalities

Composition of senior management in the reporting period (percentage of CIS citizens)

Percentage of CIS citizens

Board of Directors 75%

Deloitte CIS Executive Committee 56%

IndustryGroupLeaders 100%

HeadsofFunctionalDepartments 80%

HeadsofDeloitteCISregionaloffices 79%

2019

2018

2017

34%34%37%37%

29%31%

37% 38%35%

Partners DirectorsTotal

Women in senior management

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Employee learning and developmentDeloitte is committed to training anddevelopingitsemployees.This isenshrinedinourGlobalCode,which states that we should invest in our people to help them develop professional knowledge and skills through educational programs and training.DeloitteCIScontinuedtoofferitsemployeesindustry-leadingopportunitiestolearnanddevelopprofessionalskills.Thisyear,employeeswereabletotakeadvantageof2,511classroomtrainingsessionsand3,665onlinecourses.

Trainingcoversspecificprofessionaltopicspertinenttoeachemployee’sparticularfieldofexpertise,aswellasgeneralmaterial relevant for all our People aimed at developing leadership,interpersonalandmanagementcompetencies.DeloitteCISalsohelpsitsemployeesobtainnationaland internationalprofessionalcertifications,including:

• ACCA;

• ICA;

• CIA;

• CISA;

• CFE;

• SAM;

• CRISC

• CISM;

• CISSP;

• CEH;

• OSCP;

• SAP;

• PRM;

• ERM;

• FRM;

• GRI;

• ISO.

SDG Target:4.4. By2030,substantiallyincreasethenumberofyouthand adultswhohaverelevantskills,includingtechnicalandvocationalskills,foremployment,decentjobsandentrepreneurship.

Deloitte’s contribution:Trainingemployeesinskillsthataremostindemandonthe market,focusingonemotionalintelligenceandleadership.

SDG 4 QualityEducation

Women@RISK clubThewomen’sprofessionalclubWomen@RISKmetforthefirsttimeintheMoscowofficeinMarch;itfocusedonbuildinga risk-orientedcultureinmajororganizations.

Womenwerealsoinvitedtotakepartinabusinessattiremasterclassanddiscussedtheclub’sfutureplansattheopeningmeeting.

Examplesofspecifictrainingsessioncompletedbyspecialistsfrom various functions in the reporting period:

• Training in IFRS and Russian Accounting Standards;

• Teamandprojectmanagementtraining;

• Industryspecialization;

• Trainingsessionsaimedatdevelopinginterpersonalskills.

Please see lastyear’sReport and our Reportfor2015–2017 for a moredetailedlistofprofessiontrainingcourses.

Focusing on the need to improve interpersonal skills, we added seminars on negotiation, public speaking and business writing in thereportingperiod.

Soft-skills training completed by Deloitte CIS employees in the reporting period

Course Service provider Target group

Managingnegotiations

Function leaders External provider

Emotional intelligence


Vertical development


Coaching supervision

Function leaders Deloitte(in-housetraining)

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https://www2.deloitte.com/ru/ru/pages/risk/articles/deloitte-cis-impact-report-fy2018.htmlhttps://www2.deloitte.com/ru/ru/pages/risk/articles/otchet-po-ustojchivomu-razvitiyu-delojta-v-rossii-za-2015-2017.html


Deloitte CIS training hours by employee type in the reporting period

Job title Online training Classroom training As training leader Total number of hours Number of employees trained

Average hours of training per year per

employee

Partner 1,356.6 2,597.5 614.5 4,568.63 91 50.2

Director 1,354.4 2,956.0 739.5 5,049.92 113 44.7

SeniorManager 3,842.4 6,703.9 1,583.5 12,129.79 344 49.7

Manager 5,349.5 12,791.5 2,090 20,231.01 447 45.3

AssistantManager 817.9 2,507.5 78.5 3,403.92 83 41.0

LeadingConsultant 12,990.0 29,770.0 1,407 44,167 899 49.1

Senior Consultant 6,276.7 16,666.8 796.5 23,739.93 469 50.6

Consultant 11,481.1 21,902.5 336 33,719.64 688 49.0

Assistant/BusinessAnalyst 8,519.2 12,988.5 - 21,507.74 655 32.8

Intern 1,922.8 2,046.0 - 3,968.78 203 19.6

Total 525,541 10,833,264 7,031 16,791,773 3,801 42.4

Job title Online training Classroom training As training leader Total number of hours Number of employees trained

Average hours of training per year per

employee

Supervisor 145.4 452.0 23 620.35 38 16.3

Senior 752.7 1,427.0 17.5 2,197.21 170 12.9

Specialist 974.2 1,270.0 28.5 2,272.66 198 11.5

JuniorSpecialist 1,012.4 434.0 - 1,446.35 123 11.8

Total 57,361.4 113,961.64 7,100 178,423.08 4,533 19.1

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Employee motivation and assessmentThestrongresultsachievedbyDeloitteCISaredirectlyrelatedto the performanceofitsemployees,whichis significantlyimprovedbyusingeffectivestaffmotivationsystems.At theheartofthesesystemsis eachemployee’sawarenessoftheirimportance and role in achieving the Firm’saims,accountabilityforresultsandanunderstandingoftheFirm’sreadinesstohelpeveryemployeereachtheirpersonalcareergoals.

OnecoreaspectofmotivationistheFirm’sfairtreatmentof itsemployees.InlinewiththeGlobalCode,Deloittestrivestocreateaninclusiveworkingenvironment,supportculturaldiversityandensureequalopportunitiesforall.TheFirmdoesnottolerateanyformofdiscrimination.

AllCompanyemployeescontinuedtoundergoregularassessmentsoftheirprojectsandoverallworkin2019.You can findoutmoreaboutthemainelementsandfeaturesof thesysteminour2018Report.

DeloitteCISalsoallowsitsemployeestotakeadvantageof flexibleworkinghoursandremotework,andprovidesan advantageousbenefitspackage(moredetailsin the 2018 Report).

WelaunchedtheTalentWizardITsysteminthereportingperiod.Thisversatilecloudplatformgivesmanagementthetoolsto evaluatetheprogressofstaff.Thesystemalsoletsemployeesassesstheirmanagersandgivefeedback.

Thesystemgeneratesagraphicofemployees’performanceevaluations,givingthemaclearpictureofhowtheyare progressing.

Thisinnovativeplatformstreamlinesemployeeinteraction.TheCompanyalsohasaseparatedepartmentthatmonitorstheTalentWizardsystem,ensuresthatemployeeassessmentsare being conducted and holds online training courses to help employeesusetheplatformeffectively.

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Employee well-being and workplace health and safety

Voluntary Medical Insurance EmployeehealthisapriorityatDeloitteCIS.Thatiswhyeveryemployee’sbenefitspackageincludesVoluntaryMedicalInsurance(VMI)asanon-financialincentive.Acompetitivebenefitspackageisanimportantwaytoimproveemployeeloyaltyandretention,anditalsoincreasestheFirm’sprestige.Besideshealthinsurance,DeloitteCISalsoofferslifeinsurance,supportfortemporarilyincapacitatedemployees,anddisabilityinsurance.

A primary care doctorisalwaysoncallintheMoscow,Ufa and St.Petersburgoffices.

Healthinsurancecoveragewasexpandedinthereportingperiodandisnowavailabletothecloserelativesofemployees*.

Intheupcomingfinancialyear,DeloitteCISplanstodoublethe officehoursofin-housepsychologistsinitsRussianoffices.TheFirmwillalsocontinuetoprovideemployeesandtheirfamilies*withaccesstoqualitymedicalservices.DeloitteCISre-evaluatesthelistofmedicalservicescoveredbyVMIon a yearlybasisandmakeseveryefforttoexpandit.

Number of insured employees by country

Country 2019 %**, 2019 2018 %**, 2018 2017 %**, 2017

Armenia 30 94% 20 91% 16 84%

Azerbaijan 136 99% 122 98% 103 97%

Belarus 70 95% 60 88% 60 88%

Georgia 92 100% 94 100% 69 100%

Kyrgyzstan 21 78% 21 81% 18 75%

Kazakhstan 422 82% 395 69% 376 70%

Russia 2,046 94% 1,947 89% 1,907 90%

Tajikistan 11 100% 14 100% 18 95%

Ukraine 480 94% 453 94% 406 94%

Uzbekistan 56 95% 29 66% 33 72%

SDG Target:3.8. Achieveuniversalhealthcoverage(UHC),includingfinancialriskprotection,accesstoqualityessentialhealthcareservices,andaccesstosafe,effective,quality,andaffordableessentialmedicinesandvaccinesforall.

Deloitte’s contribution:Providingqualityhealthinsurancetoemployeesandtheirfamilies*throughtheVMIprogramandtravelinsurance.

SDG 3: Good health andwell-being

*IntheDeloitteCISofficesofRussia,Belarus,Azerbaijan,Ukraine,Kyrgyzstan,Tajikistan,Georgia,andArmenia,VoluntaryMedicalInsuranceisavailabletoonecloserelativeofsenior-levelemployees.Junior-levelemployeescaninsurefamilymembersoutofpocket.InKazakhstan,insuranceisavailableto onerelativeofallemployeeswhohavepassedprobationandtworelativesofsenior-levelemployees.Therelative’scoverageisidenticaltothatof the employee.**OfemployeesinsuredunderVMIpolicies.

Employeeswithtemporarycontractsforaperiodoffourmonthsorlessarenotinsured.

Starting in 2018, Companypolicygrantsleaveto employeeswho adopta child.

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Deloitte Wellbeing

Deloitte CIS proceeded with its successfulDeloitteWellbeingprojectin2019.Theprogramcomprisesa seriesofyearlongeventsaimedat raisingawarenessofhealthylivingand encouraging individuals to take responsibilityfortheirownhealth.

Employee engagementDeloitteCISofficesin12citiestookpartinDeloitteWellbeingin thisreportingperiod,withVladivostokalsojoiningthisyear.

• Almaty • Baku • Yekaterinburg • Yerevan • Kyiv • Minsk

• Moscow • Novosibirsk • St.Petersburg • Tbilisi • Ufa • Vladivostok

DeloitteCISemployeesparticipateinvariousDeloitteWellbeingevents.

For the I Promise Initiative,

ThenumberofparticipantsintheStepUpChallenge —a contest toseewhocouldtakethemoststepsoutof all the DeloitteCISoffices—grewby30%comparedwith last yearthanksto increasedpublicityandinvolvementfrom management.

employeespledged to take uponehealthyhabitin 2019.

2019

2018

450

550

People

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Raising employee awareness of healthy livingThefollowingeventswereheldinallDeloitteCISoffices:

• HealthWeekwebinars;

• Immunizations (free vaccinations);

• Skin cancer screenings of moles;

• Yoga lessons;

• VitaminWednesdaysandFridays;

• Sport sessions;

• Firstaidtrainingsessions.

EmployeesinKyivalsoenjoyaccesstothefollowingprograms:

• Officemeditation;

• One-dayoffsitementalandphysicalhealthevents;

• Pilateslessons.

Presenting well-being case studies in KyivDeloitteCISspecialistspresentedthefindingsofwell-beingcasestudiesandparticipatedindiscussionsonemployeewell-beingatthefollowingconferencesandforumsinKyiv:

• HRBrandAwards

• Mentors’Clubmeetingonemployeementalhealth

• “WorkplaceBurnout”AmChamHRcommitteeroundtable

SDG Target:3.13. Strengthenthecapacityofallcountries,inparticulardevelopingcountries,forearlywarning,riskreductionand managementofnationalandglobalhealthrisks.

Deloitte’s contribution:Organizingemployee-focusedprogramsaimedatdevelopinghealthyhabitsandinterestinhealthylifestyles.

SDG 3: Good health andwell-being

InMinsk,ahealthylifestylepromotioninitiativeencouragedemployeestoproposetheirownwellbeingprogramsin2019.OneexamplewasFridayFreshDays:employeeswereprovidedwithfreshfruiteveryFridaythroughoutthesummer.EmployeesinMinskarealsoinvitedtotakepartinfresh-airyogalessons,andan18-personteamrantheMinskhalf-marathonforthefirsttimethisyear.

ThroughouttheWellnessweek,employeesattheMoscowofficetookadvantageoffreevisitsto medicalspecialists(ophthalmologists, cardiologists, neurologists, and others), which allowedthemtochecktheirhealthwithoutleavingtheoffice.

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Health and Safety

DeloitteCIScomplieswithstatutoryhealthandsafetyrequirementsandguarantees adequate working conditions withminimalriskstoemployees’health.Inadditiontoourworkplacehealthandsafetyregulations,whicharebasedonnationalandinternationalworkplacesafetystandards,theFirmhasalsodevelopedguidelinesforfirstaid,firesafety,andemergencies.Firedrillsareheldregularly.The Firm also conducts special assessments of the working conditionsofemployeeworkstations.

Workplace Safety Trainings Allemployeesmustfamiliarizethemselveswithhealthand safetyregulationsandemergencyresponseguidelines.TheFirmconductstrainingsessionsonworkplacesafetyforemployees,as wellasthebasicsoffirstaid.

Allnewemployeesmustpassaworkplacesafetytrainingcourseduringtheirfirstmonthofemployment.Trainingsfor managers,functionleaders,directorsandpartnersareheldinan educationalcenter.Knowledgechecksareconductedeverythreeyears.Thisyear,wedevelopedvideomaterialsfor introductoryworkplacesafetytrainingstoencouragebetterretentionofinformation.

Workplacesafetytrainingcoursesaddressthefollowingrulesand principles:

• Keylegislativeregulationsonworkplacesafety;

• Keyprinciplesofgovernmentpolicywithregardtoworkplacesafety;

• Employeerightsandobligations;

• Rightsandresponsibilitiesoftheemployer;

• Whattodointheeventofanaccident;

• Workinghoursandoff-hours;

• Laborregulationsspecifictowomen.

Therewasnotasingleaccidentresultingindeathormajortraumainthisreportingperiod.

Inthefuture,theFirmplanstocreatenewvisualworkplacesafetymaterialstoimproveaccessibilityandinformationretention.

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Deloitte CIS Impact Report FY2019 | Society

Social investments

Social performance AresponsibleattitudetowardssocietyandtheenvironmentiscriticaltoDeloitteCIS.TheFirmpursuesaunifiedregion-widestrategyofcorporatesocialresponsibilitythattransmitsourglobalvisionandvaluesacrosstheregion.Ourstrategyaddressespressingsocialandecologicalproblems.Inordertoupholditscorporatesocialresponsibility,DeloitteCISworkstodeveloplocalinitiativesthataretailoredtosuitspecificcountries.

The following initiatives have been implemented in pursuit of the goalsenshrinedinourStrategy:SocialImpact,WorldClass,SocialInnovationsandtheGreenAgenda.Wewilladdresseachoftheseprojectsinmoredetailbelow.

TheGreenAgendaliesattheconfluenceoftheenvironmentalandsocialstreamsoftheFirm’ssocialimpactgoals.It will bedescribedinmoredetailinthe“Environment”section. Moreregionalofficestookpartincharitableactivitiesin this reporting period, leading to an increase in the Firm’ssocialinvestments.

Charitable donations, monetary, USD

Monetary donations to the Deloitte Foundation*

Corporate monetary donations

Employee and partner donations

In-kind donations**

2019 39,010 121,830 5,100 9,500

2018 91,600 15,600 3,800 63,000

Total social investments in 2019, USD:

*DonationstotheDeloitteFoundationfellbecausethepaymentplatformusedin2018ceasedtoexist.Aplantocreateanewplatformfordonatingfundsto theFoundationiscurrentlyintheworks.**Thedecreaseinin-kinddonationswasduetotheinternalreorganizationprocesswithintheDepartmentofSocialResponsibilityandSustainabilityDevelopment,whichmeantthatlessfundraisingeventswereorganized.Ourapproachto calculatingin-kinddonationshasalsochanged.Wepreviouslyreliedonmarketvaluetocalculatedonations,whereasinthisreportwehaveusedtheactualpriceofthegivendonationtype.

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Social development and responsible business practices. Societal Impact Cooperatingwithnon-profitorganizationshasbeenoneofthemainwaysDeloitteCISmakesanimpactthatmattersonsociety.Inthisreportingperiod,wesupportednon-profitsandcharitablefoundationsbytakingpartincharitycampaignsandevents.These involved traditional and intellectual volunteering, as well asmonetarydonations.

TheFirm’simpactonsocietyiscalculatedbymeasuringits SocietalImpactonayearlybasis.*

Blood donor daysDeloitteCISorganizesBlooddonordayseveryyear.Blooddonordayswereheldin theMoscowandTbilisiofficesinthisreportingperiod.We plantoexpandtheeventtotheFirm’sotherregionalofficesinthe upcomingfinancialyear.

2019

2018

315,000

413,121

USD

SDG Target:4.5:By2030,eliminategenderdisparitiesineducationandensure equal access to all levels of education and vocational training for the vulnerable, including persons with disabilities, indigenouspeoplesandchildreninvulnerablesituations.

4.7:By2030,ensurethatalllearnersacquiretheknowledgeand skills needed to promote sustainable development, including, among others, through education for sustainable developmentandsustainablelifestyles,humanrights,genderequality,promotionofacultureofpeaceandnonviolence,globalcitizenshipandappreciationofculturaldiversityandofculture’scontributiontosustainabledevelopment.

Deloitte’s contribution:Organizingtrainingsessionsandseminarsfortheemployeesof NGOs and charitable foundations on standards and best practicesfornon-financialreporting,amongothertopics.

RaisingawarenessamongDeloitteemployeesofthesocialaspect of our sustainable development agenda through volunteeringandotherimpactfulinitiatives.

SDG4:QualityEducation

Impact Day In2019,wealsorelaunchedImpactDay,whichisaglobalDeloitteinitiativeaimedatmakingapositivesocietalimpactbydevotingoneworkingdaytotraditionalandintellectualvolunteering.Thisyear,theinitiativewasheldonlyintheMoscowoffice.We organizedarangeofevents,including14trainingsessions,two probonoprojectsandfourtraditionalvolunteeringactivities.

WecarriedoutaprobonoauditofaRussiancharitablefoundation.Theprojectwillcontinueduringthenextfinancialyear,andtheresultsoftheauditwillbereleasedinnextyear’sreport.

*TheSocietalImpactcalculationisachievedbycollectingdataon the numberofhoursdevotedtotraditional/intellectualvolunteeringand pro bonoinitiativesforthefinancialyearand measuringthedirectreachof the WorldClassprogram,and charitableandin-kinddonations.

Intellectual game in St. PetersburgOn20March,ateamfromDeloitte’sSt.Petersburgofficeparticipatedinanintellectualgameorganizedby the charitablefoundationAdVita.Teamsfrom16 corporationsparticipated,andDeloittetooksecondplace.Thankstothebusinesscommunity’sparticipation,the foundationmanagedtoraiseRUB372,900.Donationswereusedtopayforbloodtypingof32bonemarrowsamplesfrom potential donors and their inclusion in the Russian bone marrowdonorregistry.Eachpotentialdonorcouldpotentiallybe a genetic match for a person awaiting a bone marrow transplant.Byparticipatinginthegame,theteamgranted32 peopleachanceatrecovery.

Deloitteemployeesandrepresentativesfromnon-profitorganizationsandcharitabletrustsalltookpartinImpactDay.

Theeventgivesemployeestheopportunitytoengagein activitiestheyfindpersonallyrewardingwhileapplyingtheirprofessionalskillsandtalentstoagoodcause.

WeexpectthatnextyeartheeventwillbeheldinotherRussiancitiesaswell.

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Christmas BazaarWeheldaChristmasbazaarinDecember2018.Tocelebratethe holidays,volunteersfromcharitablefoundationsand non-profitorganizationsgaveDeloitteemployeessouvenirs,drawings,booksandtreatsasathankyoufortheirdonations.Thefundsraisedatholidaybazaarweredonatedtothenon-profitorganizationswithwhichemployeesoftheMoscowofficeorganizedtheevent.

TheMinskofficealsoorganizedaChristmascharitybazaar.The fundsraisedweredonatedtoacancersupportcenter.

#DeloitteChristmasWeek

SDG Target:10.2:By2030,empowerandpromotesocial,economicand politicalinclusionofall,irrespectiveofage,sex,disability,race,ethnicity,origin,religionoreconomicorotherstatus.

Deloitte’s contribution:

• Organizingeventsdesignedtoencourageemployeestotakepartinsociallyimpactfulinitiatives.

• Promotingintellectualandtraditionalvolunteering.

SDG 10: Reducing Inequalities

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Society. WorldClass initiativesTheWorldClassinitiativeisaglobaleducationalprogramby Deloittethatisprimarilyaimedatskillssharingandknowledgetransmissiontovariousvulnerablegroups.Deloitte’s goalis to usetheprogramtofostercoreprofessionalskillsin 50 millionpeopleworldwideby2030.

In turn, Deloitte CIS has pledged to help 300,000 people* in its homeregion.Inthisreportingperiod,theFirmmostlyhelped organize educational events and initiatives aimed at developingentrepreneurialskills.Forexample,theKyivofficeheldatrainingsessiononbusinessskillsandbusinesscultureforyoungpeopleaged15–24livinginruralpartsof Ukraine.InKazakhstan,lectureswereheldonexpandingrightsand opportunitiesforwomenin thelabormarketand the importanceofcareerdevelopmentforthem.

WorldClasseventsshouldtackleatleastoneofthefollowinggoals:

• Improveprimaryeducationquality;

• Facilitatetheacquisitionofkeyprofessionalskills;

• Expand educational opportunities among groups with limited accesstothem.

Below are figures illustrating the direct impact of WorldClass programs:

— number of individualsoffereddirectsupport

**

English classes in orphanagesDuring this reporting period, we organized English lessons in Ufaforchildreninorphanages.

Sessions for NGOs and social entrepreneurs SpecialistsfromDeloitteinKyivorganizedtrainingsessionson developing digital marketing strategies, improving communicationskills,andprojectmanagementfor20NGOworkersandsocialentrepreneurs.

Trainings for studentsEmployeesalsodeliveredtrainingsonfindingacareerpathwayforuniversitystudentsinMoscowandSt.Petersburg.

Responsible business practices. Innovative IT infrastructure for managing corporate social responsibility and philanthropy

In 2019, we developed architecture and approved an online platformformanagingtheFirm’scorporatesocialresponsibilityand sustainable development functions, and began developing itstechnicalcapabilities.

Weplantolaunchtheplatforminearly2020inRussiaandthenrollitoutthroughouttheCIS,Georgia,andUkraine.

TheplatformisanITproductthatprovidesfastandeffectivesolutionsforawiderangeoftasks:informingemployeesaboutupcomingevents,creatingnewsflashesandreports,eventregistration, and enabling online donations to the Deloitte Foundation.Itwillalsoincludeanonlineaccountforemployeesto maintain a customizable calendar and record events attended anddonationsgiven.Theplatformwillalsoallowuserstosharenewsandeventsonsocialmediaforemployees’convenienceandtoraiseawarenessaboutourcorporatesocialresponsibilityagenda.TheplatformwillbedevelopedentirelybyDeloitte’sin-houseITspecialists.

*Thisnumberappliesto2019.Thenumberfor2020iscurrentlyunderreview.**Wearecurrentlyre-examininghowtomeasuretheindirectimpactofWorldClass.Changestoourcalculationmethodand resultswillbepresentedinnextyear’sreport. 46

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Opportunities for young people

As a professional services provider, Deloitteprizeshumancapital.

AsignificantnumberofyoungemployeesworkatDeloitte,and wehaveaninterestinhelpingthemrealizetheirpotential,sothattheycanbecomesuccessfulspecialistsbothwithinour Companyandinthewiderbusinesscommunityweserve.

DeloitteCISactivelypartnerswithuniversitiesbygivinglectures and holding master classes for students, organizing casecontests,andgivingvocationalcounseling.Wealsoofferannual internships that enable students to gain indispensable experienceforsuccessfuldevelopmentinanyareaofbusiness.

Number of student interns at the Firm

WeonlycountedstudentinternsinRussia,Ukraine,Kazakhstanand Belarusin2018,whereasin2019wefactoredinthetotalnumberacrosstheentireCISregion.

399

370

4532019

2018

2017

The Firm continues to cooperate with universities in Russia, Ukraine,andBelarus.OurnewpartnersincludetheBelarusianStateUniversityandtheNationalUniversityoftheStateFiscalServiceofUkraine.Alistofourpartneruniversitiesfromlastyearis included in the 2018SustainabilityReport.ThisReportalsocontainsinformationonourpartneruniversitiesinAzerbaijan.

Azerbaijan

• ADAUniversity

• AzerbaijanStateUniversityofEconomics

• BakuEngineeringUniversity

• KhazarUniversity

• BakuHigherOilSchool

• BakuStateUniversity

DeloitteCISplaysanactiveroleinnumerouseventsorganizedfor students that aim to raise awareness of business and careeropportunitiesforyoungpeople,aswellastorecruittalentedandcapableyoungspecialists.TheFirmparticipatedinaseriesof careerfairsandforumsin2019.Italsoheldacasechampionshipforstudentsofvariousdisciplines.SpecialistsfromarangeofdifferentfunctionswithinDeloitteCISalsodeliveredlectures and participated in academic conferences in order to sharetheknowledgeandexperiencetheyhavegainedduringtheircareers.

Deloitte, along with the Plekhanov Russian UniversityofEconomicsandAccenture,organizedtheSecondInternationalKnowledgeManagementYouthConference(KMCONF’19)inApril.OnedayoftheeventwasheldinDeloitte’sMoscowoffices,duringwhichtheFirm’sspecialiststaughtparticipantshowtodeliverinformationeffectivelyto their target audience and how to manage employeelearning.

April, 2019

Deloitte partnered with U skills 2, an educational programforproactive,future-orientedpeoplewhovalue constant personal growth, effective habits, andhappiness.

During the course, which took place in the autumn of2018,participantslearnedpracticalwaysof increasing discipline and how to transition seamlesslyfromjobsincorporationstostartups.Theyalsolearnedaboutmeditation,theinfluenceofsportonhealth,andconcentrationtechniques.The course also covered classic material such as networkingandmentorship.

2019

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Deloitte organized a summer school called The Big Audit TheoryinKyiv.Thespecialprojectisaimedattrainingyoungspecialists.Duringthe2018summerschool,participantsgained a basic theoretical understanding of audit and re

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