deloitte consulting llp draft commonwealth of massachusetts statewide strategic it consolidation...
DESCRIPTION
- 2 - DRAFT FOR DISCUSSION PURPOSES ONLY DRAFT Desktop and LAN Services Share leading practices on the design, implementation, management, and continuous improvement of the desktop and LAN people, processes, and technology in an effort to standardize across Secretariats where possible. Charter February 2, 2010 Date 10:00 AM – 12:00 PM Time 1 Ashburton, 8 th floor executive conference room Location OrganizationRepresentative(s) ANF D. McEvoy EOE J. Perez-Rossello, J. Keller, P. Lynch, P. Soukamneuth EOEEA D. Quinn, M. Ciulla, J. McLean, J. Burton, M. Ridge, M. Johnston, D. Stewart EOPSS M. Saltzman, T. Mitchell, K. Schevis EOHED S. Whittredge, J. Kupchaunis, P. Lange EOHHSR. Murray, T. Price EOLWDA. Stevens EOT J. Charlton, T. Cream ITD D. Folloni Agenda Technology Tool Selection Process ITIL Process Development Process Integration with ITD People Training Program Service Levels Service Level Agreement Guidelines Case Studies 1-2 Secretariats that have made the most progress in consolidation August 3, :00 AM – 12:00 PM 1 Ashburton, 8 th floor executive conference roomTRANSCRIPT
Deloitte Consulting LLP
DRAFT
Commonwealth of Massachusetts Statewide Strategic IT Consolidation (ITC) Initiative
Monthly Cross-Secretariat Summit Overview
October 1, 2009
DRAFT – FOR DISCUSSION PURPOSES ONLY
- 2 -DRAFT FOR DISCUSSION PURPOSES ONLY
DRAFTHelpdesk Services
Organization Representative(s)
ANF • D. McEvoy
EOE • J. Perez-Rossello, J. Keller, P.
Lynch, P. Soukamneuth
EOEEA •T. Davis
EOPSS •M.Saltzman
EOHED •P. Lange, N. Obodo
EOHHS •R. Murray, T.Price
EOLWD •A.Stevens
EOT •J. Charlton, T. Cream
ITD •E. Millett
Share leading practices on the design, implementation, management, and continuous improvement of the helpdesk people, processes, and technology in an
effort to standardize across Secretariats where possible.
Charter
Agenda•Technology
• Tool Selection
•Process• ITIL Process Development • Process Integration with ITD
•People• Training Program
•Service Levels• Service Level Agreement Guidelines
•Case Studies• 1-2 Secretariats that have made the most progress in
consolidation
November 3, 2009
Date
10:00 AM – 12:00 PM
Time1 Ashburton, 8th floor executive
conference room
Location
May 4, 2010 10:00 AM – 12:00 PM 1 Ashburton, 8th floor executive conference room
- 3 -DRAFT FOR DISCUSSION PURPOSES ONLY
DRAFTDesktop and LAN Services
Share leading practices on the design, implementation, management, and continuous improvement of the
desktop and LAN people, processes, and technology in an effort to standardize across
Secretariats where possible.
Charter
February 2, 2010
Date
10:00 AM – 12:00 PM
Time1 Ashburton, 8th floor executive
conference room
Location
Organization Representative(s)
ANF • D. McEvoy
EOE • J. Perez-Rossello, J. Keller, P. Lynch, P. Soukamneuth
EOEEA•D. Quinn, M. Ciulla, J. McLean, J. Burton, M. Ridge, M. Johnston, D. Stewart
EOPSS•M. Saltzman, T. Mitchell, K. Schevis
EOHED•S. Whittredge, J. Kupchaunis, P. Lange
EOHHS •R. Murray, T. Price
EOLWD •A. Stevens
EOT •J. Charlton, T. Cream
ITD • D. Folloni
Agenda•Technology
• Tool Selection
•Process• ITIL Process Development • Process Integration with ITD
•People• Training Program
•Service Levels• Service Level Agreement Guidelines
•Case Studies• 1-2 Secretariats that have made the most progress in
consolidation
August 3, 2010 10:00 AM – 12:00 PM 1 Ashburton, 8th floor executive conference room
- 4 -DRAFT FOR DISCUSSION PURPOSES ONLY
DRAFTSummit Development and Management
Summit Managing Body Owner
Helpdesk Services Service Management Working Group R. Murray
Desktop and LAN Services Service Management Working Group R. Murray
Additional Notes:• A chair for each Summit will be selected by the Managing Body• The chair will brief the CIO cabinet after each meeting• TGB and ESB members will attend the summits as needed