demand and supply management
DESCRIPTION
Session on Demand and Supply management in Operations and Co-delivery of high quantity and quality experiences through partnerships framework.TRANSCRIPT
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We act towards sustainable Impact
Demand and Supply Management & Partnerships and Co-delivery
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We act towards sustainable Impact
Analyze Plan
DeliverRetain & Scale
up!
Accountability
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We act towards sustainable Impact
Partnership
Relevance
Supply &
DemandGovernm
ent Relation
s
StudentMarket
HistoricalData
Performance
Potential
NPS
ExternalAnalysis
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We act towards sustainable Impact
Source of Data•MyAIESEC.net•DAAL•AFT (Available Form Tracker)•Customer Gauge•OP & ORS
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We act towards sustainable Impact
Level of Operations
PastPerformance
PotentialEntities
Sub-regionalTrend
Ways of How to
Select Your Partner!
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We act towards sustainable Impact
Level of Operations
THE PHILIPPIN
ES
UNITED STATES
NIGERIA
AUSTRALIA
SRI L
ANKA
SERBIA
TOGO
THE NETHERLA
NDS
HONG KONG
TANZANIA
PAKISTAN
BULGARIA
MOROCCO
FRANCE
KOREA
VENEZUELA
UGANDA
NORWAY
GEORGIA
ETHIOPIA
0
50
100
150
200
250
300
350
400
450
500469466
447421416414407
390388366358
341336325318311294293
272256245239236235231
205180175173
150144143140137128126126110108101
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We act towards sustainable Impact
PastPerformance
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We act towards sustainable Impact
PastPerformance
Bel
gium
Ben
in
Bra
zil
China
(mai
nlan
d)
Colom
bia
Coted
'ivor
e
Czech
Rep
ublic
Den
mar
k
Gab
on
Ger
man
y
Gha
na
Indi
a
Irel
and
Ken
ya
Kor
ea
Russia
Slov
akia
Sout
h Afr
ica
Taiwan
Tanza
nia
Net
herlan
ds
Togo
Turke
y
Uga
nda
UK
02468
101214
iGCDP 01.07.12 – 30.06.13
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We act towards sustainable Impact
PastPerformance
Benin
Cameroon
Cote d'ivoire
Denmark
Finland
GhanaIndia
ItalyKenya
Malta
OmanSe
rbia
Togo
Turkey
Ukarin
e0
50
100
150
200
250
oGCDP 01.07.12 – 30.06.13
Column1 Column2 Column3
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We act towards sustainable Impact
PotentialEntities
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We act towards sustainable Impact
West Africa West Africa 496
Nigeria Togo 208
Benin Nigeria 44
Ghana Nigeria 39
Cote d’Ivoire Nigeria 34
Cameroon Nigeria 14
Sub-regionalTrend
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We act towards sustainable Impact
GoalsElemen
ts Setting
Timeline
# of GCDPRealizatio
ns
• KPIs:• # of TNs Raised• # of EPs Raised• # of Matched Forms
NPS Score
• KPIs:• Response Rate• % of Promoters
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We act towards sustainable Impact
GoalsElemen
ts Setting
Timeline
Issues + Projects
• Selection of issues/projects
• Marketing materials• Promotion Support
Internship Details
• Duration of internship• Start/End Dates• Job Descriptions• EP profile/background• Preparation of EPs• EPs break period
duration and time
Logistical Arrangements
• Specification of:• Accommodation –
Location & Type• Airport pick-up • Transportation
Investments
• Product Pricing• Incentives• HR Capacity
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We act towards sustainable Impact
GoalsElemen
ts Setting
Timeline
TN RaisesEP Raises
Matching Period
Realization Period
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We act towards sustainable Impact
Capacity/HR
Partnership Manager
CEEDers
EP Team Leader
Communication
Defining the ChannelWeekly
Partnership Manager Meetings
Firefighting
Visits/Feedback
EP Preparation
Sending Entity Preparation
Hosting Entity Preparation
Communication Elements in
Delivery
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Feedback
Feedback Implementation Plan
Planning for the next PeriodGoals
Elements
SettingTimeline
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We act towards sustainable Impact
Accountability
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We act towards sustainable Impact
Co-delivery
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We act towards sustainable Impact
- Ancient Chinese Saying
One bowl makes no sound, Two bowls Dingding-DoundDound!
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We act towards sustainable Impact
This doesn't’t happen without 2 ppl’s efforts
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We act towards sustainable Impact
Co-delivery• Co-delivery is a more concrete way to do cooperations, in order to provide more and better experiences.
• The responsibilities are shared between the host and sending entity.
• The main focus is the development of the EP/Trainee.
Accountability
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We act towards sustainable Impact
Home Entity Side
-EP Lead Delivery and Logistical Support
(Check In)
-Re-Integration Seminar- Improvement of OGX
product & processes based on customer feedback-Improvement of ICX
product & processes based on customer feedback
- OPS- Introducing EPs to AIESEC- Logistical support of EPs
for the internship- Preparation Webinars
- Expectations setting on JD
-Assure Response Rate of the realized experiences
-Assure Response Rate of the completed experiences
-Attend NPS Webinars-Implement NPS Culture-Assure Response Rate of the matched experiences
Post - Exchange
Exchange
NP
S
Pre- Exchange
C o - d e l i v e r y F l o w
Op
era
tion
s
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We act towards sustainable Impact
Host Entity Side
-EP Lead Delivery and Logistical Support
(Check In)
-Re Integration Seminnar- Improvement of OGX
product & processes based on customer feedback-Improvement of ICX
product & processes based on customer feedback
-- OPS- Introducing EPs to AIESEC- Logistical support of EPs
for the internship-Preparation Webinars- Expectations setting on JD
-Assure Response Rate of the realized experiences
-Assure Response Rate of the completed experiences
-Attend NPS Webinars-Implement NPS Culture
--Assure Response Rate of the matched experiences
Post - Exchange
Exchange
NP
S
Pre- Exchange
C o - d e l i v e r y F l o w
Op
era
tion
s
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We act towards sustainable Impact
C o D e l i v e r y F l o w – Check List
-EP Lead Delivery and Logistical Support
(Check In)
-Re-Integration Seminar- Improvement of ICX
product & processes based on customer feedback-Improvement of OGX
product & processes based on customer feedback
- OPS- Introducing EPs to AIESEC- Logistical support of EPs
for the internship- Preparation Webinars
- Expectations setting on JD
-Assure Response Rate of the realized experiences
-Assure Response Rate of the completed experiences
-Attend NPS Webinars-Implement NPS Culture
-Assure Response Rate of the matched experiences
Post - Exchange
Exchange
Op
era
tion
sN
PS
Pre- Exchange
C o - d e l i v e r y F l o w
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We act towards sustainable Impact
Recap
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We act towards sustainable Impact
Analyze
Plan
Deliver
Retain &
Scale up!
Accountability
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We act towards sustainable Impact
So HOW do we Make this GCDP
Partnership Happen ?
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We act towards sustainable Impact
GCDP Partnership Tool
Yeeeaaa !!!!!
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We act towards sustainable Impact
Let’s Practice !!!
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QUESTIONS !!! :D
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We act towards sustainable Impact
GCDP LC-LC Partnership Tool Available
Meet
Daniel and Jibola