Deming

Juran

Crosby

Feigenbaum

Ishikawa

Taguchi

Shewhart

Emphasized Management To accept responsibility -14 points of Management

Quality is fitness for use

“Work smarter, not harder”Statistical Process Control,

uniformity, and dependability

Popularized the PDSA cycle

Project-by-project and Team method approach to

Solving problems

Quality is free – do it Right the first time

& Zero Defects

Cost of quality – Trade-offBetween the cost of improving

And cost of poor quality

Quality Circle

Prevention is the best Quality management

technique

Total Quality Control

Tools for problem solving –Pareto Chart & Fishbone

Diagram

Quality & reliability Belong in the design

phase

Control charts & CreatorOf the PDSA Cycle

Deming

• “Work smarter, not harder.” Statistical Process Control, Uniformity, and Dependability at low cost.

• Emphasized that management needs to accept responsibility for building good systems – 14 points of management

• Popularized the PDSA cycle

Juran

• Quality is fitness for use

• Project-by-project and team method to solving problems

• Human aspects of quality

Crosby

• Quality is free – do it right the first time and zero defects

• Prevention is the best quality management technique

• Cost of quality - Trade-off between the cost of improving quality and the cost of poor quality, the cost of poor quality is understated.

Answers – Review of Philosophies

Feigenbaum

• Total Quality Control

Ishikawa

• Quality Circle

• Tools for problem solving – Pareto Chart, Fishbone diagram

Taguchi

• Quality and reliability belong in the design phase

Shewhart

• Control charts and creator of PDSA Cycle

Answers - Review of philosophies