demystifying qualitative research

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Demystifying Qualitative Research Anandan Pillai FPM Scholar (Marketing) MDI, Gurgaon [email protected]

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Page 1: Demystifying qualitative research

Demystifying Qualitative Research

Anandan PillaiFPM Scholar (Marketing)

MDI, [email protected]

Page 2: Demystifying qualitative research

Qualitative vs.

Quantitative ~ Never Ending Saga

Page 3: Demystifying qualitative research

What is the Phenomenon?

• Scientific• Astronomical• Mechanical• Biological• Economical• Political• Technological• Social

Page 4: Demystifying qualitative research

Is Reality Objective?

YES

Quantitative Research

NO

Qualitative Research

Page 5: Demystifying qualitative research

Quantitative Research

Sum of parts IS EQUAL TO

Whole

Qualitative Research

Sum of partsIS NEVER EQUAL TO

Whole

Page 6: Demystifying qualitative research

Applications of Qualitative Research

Phenomenon is• Abstract• Complex• Novel

Page 7: Demystifying qualitative research

Type of Reasoning

Theory

Data

Reality

Data

Reality

Theory

Deduction Induction

Quantitative Qualitative

Page 8: Demystifying qualitative research

vs.

Quantitative Research

• Objective• What? How much? • Test hypotheses• Measure & Test• Researcher is least involved• Larger Samples (Statistical

generalization)• Simple random, Stratified,

Systematic• Statistical analysis

techniques

Qualitative Research

• Subjective• How? Why?• Explore propositions• Observe & Interpret• Researcher is highly

involved• Smaller samples

(Analytical generalization)• Purposive, theoretical

sampling• Content analysis techniques

Page 9: Demystifying qualitative research

Qualitative Research Methods

Page 10: Demystifying qualitative research

Observation

• Researcher observes the phenomenon• Non-participative (Obtrusive)• Participative• Record videos of participant behavior, take

field notes, or just observe & remember

Page 11: Demystifying qualitative research

In-depth Interview

• Understand respondent’s perspectives on a particular phenomenon in their own words

• Probe latent / unobservable feelings, attitudes of respondents

• Structured / Semi-structured / Unstructured• Audio recording is MUST

Page 12: Demystifying qualitative research

Ethnography

• Study society’s culture• Detail daily routine of participants• Emic (objective) vs. etic (subjective)• Observe behavior, artifacts, physical setting

etc.

Page 13: Demystifying qualitative research

Focus Group Discussions

• Typically involves 5 to 10 people in a group, apart from a moderator.

• Present themselves, respond to other’s views• Consensus is ‘not’ an objective!• Moderator may use discussion guide• Audio / video recording

Page 14: Demystifying qualitative research

Projective Techniques

• Explore deeply held attitudes and motivations• Respondents ‘may not be aware’ of these

attitudes!• Word association, sentence completion test,

Thematic Apperception Test (TAT)

Page 15: Demystifying qualitative research

Narratives Inquiry

• Similar to interviews• Understand historical events, meaning behind

them• Difficult for respondents to recollect, and

express

Page 16: Demystifying qualitative research

Netnography

Step 1 •Planning and Entree•Relevant, Active, Interactive, Substantial, Heterogeneous, Data-rich

Step 2•Data Collection•Text, Images, Graphics, Social interactions, Interviews, Reflective

field notes

Step 3 •Data Analysis•Coding, CAQDAS

Step 4

•Maintaining Ethics•Public vs. private community, consent from community members,

avoid causing any harm to community members, cite and credit community members with their consent

Step 5 •Representation and Evaluation

(Kozinets, 2002, 2010)

Page 17: Demystifying qualitative research

Data Analysis

• Content analysis• Computer Assisted Qualitative Data Analysis

Softwares (CAQDAS) – NVivo, Atlasti

Page 18: Demystifying qualitative research

Mixed Method

• Qualitative followed by Quantitative• Quantitative followed by Qualitative

Page 19: Demystifying qualitative research

Reliability

• Standardize data collection process, protocols• Document every aspect• Inter-rater checks

Page 20: Demystifying qualitative research

Validity

• Descriptive (Factual certainty)• Interpretive (Conceptual accuracy)• Theoretical (Postulated relationships)• External (Replicability)

Page 21: Demystifying qualitative research

Qualitative Research ProcessRaw data

Prepare transcript

Content analysis

Build Theory

Report

Page 22: Demystifying qualitative research

Qualities of Qualitative Researcher

• Sensitive• Involved• Curious • Interpretive• Empathetic• Patient

Page 23: Demystifying qualitative research

Success Mantra!

Data Collection

Data AnalysisReflection

Page 24: Demystifying qualitative research

Quantitative or Qualitative???

Both Either Or

Page 25: Demystifying qualitative research

Thank you