demystifying success ia_summit2015
TRANSCRIPT
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Demystify Success for IAs and UXers
Gail Swanson | April 24, 2015
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Too many highly skilled people aren’t succeeding at work.
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70% of U.S. workers are not engaged at work.
State of the US Workplace Report -‐Gallop 2015
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“Although it is implicitly assumed that the ratings measure the performance of the
ratee, most of what is being measured by the ratings is the unique rating tendencies
of the rater.”
How People Evaluate Others in OrganizaCons, edited by Manuel London 2001
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Knowledge Work “non-routine” problem solving that
requires a combination of convergent, divergent, and creative thinking.”
Knowledge Worker Roles and AcCons – Results of Two Empirical Studies Reinhardt, W.; Schmidt, B.; Sloep, P.; Drachsler, H. (2011)
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Information Architecture: Designing and integrating information spaces/systems
• We deliver ideas • Our work is often invisible until the end • The outcomes hypothetical or unknown
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Relationships are hard
What you want to do
What the team needs
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Don’t wait for your manager
• 57% learned their leadership skills through trial and error.
• 89% possess at least one leadership skill “blind spot.”
Finding the First Rung, ScoV Erker, Ph.D., and Bradford Thomas
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A shared understanding of success
The Goal
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A New Vocabulary
BE Assertive Collaborative Confident Resourceful A Leader Innovative
DO High Client Satisfaction Improve Product Performance Follow Processes Resolve Conflict Retain Talent Deliver On Time
Concrete and objective
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A Conversation Framework
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Behavior Expectations
Work Independently Collaborate
Initiate Change Follow Process
Analyze Execute
Focus Broadly Specialize
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Balanced Responsibilities Prioritize your focus areas.
NEW BUSINESS
STRATEGY
DESIGN DIRECTION
TEAM PERFORMANCE
Production of defined work Process building Shaping & defining work Production Oversight Planning Business Development Talent Development
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Oversight The expectations for inspection and review
Peer Reviews Manager Approvals Inspecting others work Ownership of process Level of rigor
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Workload
Self managed Director managed % of billable or project time Assignments
Process of assigning work
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Hard Skills
Current level of expertise Skills you need to acquire for advancement
Your capabilities
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Soft Skills
Efficient communication Persuasive delivery Group motivation Conflict resolution Negotiation Relationship building
Techniques needed to achieve results
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Leadership
Build your organization’s network Team Building/Hiring Build industry clout Public speaking Organization Subject Matter Expert
The social aspects of business
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Measured Results
• Observable, detectible impact • Business value
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Conversation Framework
1. Behavior Expectations 2. Balanced Responsibilities 3. Oversight 4. Workload 5. Skills 6. Leadership 7. Measured Results
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ManpowerGroup Talent Shortage Survey 2014
We must get better at nurturing talent or it will be tougher to do the work we love.
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If we keep making assumptions that good workers know what to do to succeed, we will keep getting what we’ve always gotten:
A homogenous workforce where the talented workers keep moving around, dissatisfied.
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Start this conversation where you are now.
