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Department for Child Protection

Procurement & Contracting Sector Briefing 5Tuesday 30 July 2019, 9.30am-11.30am

The Science Exchange

(webex meeting 995 715 588)

Acknowledgement of Country

We would like to acknowledge this land that we meet on today is the traditional lands of the Kaurna people and that we respect their spiritual relationship with their country.

We also acknowledge the Kaurna people as the custodians of the Adelaide region and that their cultural and heritage beliefs are still as important to the living Kaurna people today.


Procurement & Contracting Sector Briefing 5Fiona Ward, Deputy Chief Executive


Executive update – Solution Based Casework (SBC)

Shifting from SBC to DCP Practice Approach

DCP adopted SBC in 2013

SBC has strengths but it does not meet the requirements of the Children and Young People (Safety) Act and the implementation process has been challenging

SBC’s utilisation varied widely across DCP and the sector

Decision to transition away from SBC was also informed by Australian Centre for Child Protection Report Assessing the Quality and Comprehensiveness of Child Protection Practice Frameworks (2018)

https://www.unisa.edu.au/siteassets/episerver-6-files/global/eass/research/accp/accg-report-june-2018.pdf


Localised to our legislative, cultural and historic context

Integrated framework for practiceFocused on safety and supporting children and young people to grow up well cared for, connected and empowered to reach their potential

Underpinned by Practice Principles and Foundational theories and knowledge

Operationalised by practice tools, processes and guidance such as case planning, family led decision making and Manual of Practice (under development)

Supervision to better support staff to make evidence informed decisions

Trauma responsive, culturally accountable and informed by best practice

Designed and implemented in partnership


Shifting from SBC to DCP Practice Approach

Communicate with partner agencies intent to move from SBC to a DCP practice approach

Individual meetings with key agencies to plan design, implementation and transition

Partner agency forums / workshops will be scheduled (approx. November 2019)

To discuss approach and register interest in forums please contactClaire Simmons, Lead Practitioner [email protected] Birchmore, Principal Project Officer [email protected]

mailto:[email protected]


Executive update – Out-of-home care (OOHC) reform

To re-shape the child protection system to better meet the needs of the children and young people that come into care

To create a system that includes a range of care settings to respond to the individual needs of children and young people

To ensure we have shared vision and activities to continuously evolve to respond to new challenges and evidence about the best ways to provide care

The ‘in care strategy’ is under development

Executive update – Out-of-home care reform

Our commitment, vision and principles to guide programs of work

5 key priority areas that focus on children and young peoples’ experience

Broad programs of work and their benefits

Key activities and actions and how they will work together

National Out-of-home standards indicators to determine success

Identification of the different people involved in the system and potential impacts for

Children and young people

Aboriginal families and communities

Parents and families

Carers

Workforce

Partners


Draft key priority areas

Priority 1: Delivering a needs based system

Priority 2: Growing family based care

Priority 3: Transforming non-family based care

Priority 4: Improving transition to adult life

Priority 5: Enhancing quality and safeguarding

Extensive consultation with carers, staff and non-government sector since 2017

Targeted consultation on the draft with key external partners (July 2019)

Release of consultation draft – have we missed anything? (expected August 2019)

Finalisation and approval for release (anticipated September 2019)

‘in care strategy’ released (proposed October 2019)


For more information please contact Sanjugta Vas Dev – Manager of Commissioning. e. [email protected]


Department for Child Protection Sector briefing 5

2019/2020 Procurement Program UpdateJennifer Browne, Chief Financial Officer


2019/2020 Procurement and contracting update

Significant program enabling real reform in child protection

Delivered new simplified agreements with clear, transparent and easy to access

Service specifications

Service provision requirements

Performance measures, roles, responsibilities and expectations

Executed more than $800m worth of Out-of-home care service contracts enabling

Growth in family based care placements

Standardised family based care unit pricing & clarity of respite requirements

Legislative requirements to be embedded into Agreements

Growth in services for children with disabilities and children from an Aboriginal background

https://www.childprotection.sa.gov.au/service-providers/service-specifications

https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements/reports-and-meetings

https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements/contract-performance-management


Significant program enabling real reform in child protection

This was possible because of the feedback, support and commitment from our Service Providers to work with us in creating and implementing reform initiatives like this.


DCP initiatives shaped by service provider feedbackFeedback received during the implementation of the Procurement Program has been invaluable, as a result DCP have:

Implemented new OOHC Service contract content consultation guideline Introduced clear version control management of web based contract content Amended who pays for what – residential care Amended carer and personnel requirements matrixAmended family based care service specifications

Thankyou for your input

https://www.childprotection.sa.gov.au/sites/default/files/oohc-service-contract-content-consultation-guideline.pdf

https://www.childprotection.sa.gov.au/__data/assets/pdf_file/0019/116254/child-payments-who-pays-for-what.pdf

https://www.childprotection.sa.gov.au/__data/assets/pdf_file/0005/107708/carer-requirements-matrix.pdf

https://www.childprotection.sa.gov.au/service-providers/service-specifications/family-based-care


DCP initiatives shaped by service provider feedbackEnsure service providers are informed and consulted with changes to web based content that may impact Agreements

Web based contract content amendments occur via theOOHC Service contract content consultation guideline

Defines the consultation process for changes to Service provision requirements and Service specifications

Underpinned by the IAP2 Spectrum and the state government’s Better Together Principles of Engagement

Clear version control management

Version control report (published annually) Page last update dates published on contract content pages

https://www.childprotection.sa.gov.au/service-providers/service-provision-requirements


https://www.childprotection.sa.gov.au/sites/default/files/oohc-service-contract-content-consultation-guideline.pdf



https://www.childprotection.sa.gov.au/sites/default/files/service-provider-version-control-report.pdf


DCP initiatives shaped by service provider feedbackEnsure service provision requirements are clearly defined and reflective of practice

Amended Who pays for what – residential care to reflect

Who will pay for property & vehicle damage that are denied or not covered by the service provider’s insurance Cost coverage for government primary and secondary school fees

Amended Carer and personnel requirements matrix to reflect

Recognition of competency based training equivalent to Provide First Aid to recognise medical officers or similar Provide First Aid refresher every 3 years, while encouraged, is optional for carers of some services Cultural awareness training, while encouraged, is required on a case by case basis for carers of some services Inclusion of reunification services training requirements

https://www.childprotection.sa.gov.au/sites/default/files/child-payments-who-pays-for-what.pdf

https://www.childprotection.sa.gov.au/sites/default/files/carer-requirements-matrix.pdf


DCP initiatives shaped by service provider feedbackEnsure service specifications are clearly defined and reflective of practice

Amended family based care service specifications to reflect

Family based care placements are determined by the level of supports needed The supports required are influenced, but not solely determined by the Complexity Assessment Tool (CAT) Referral requirements for specialist Specialist provides an extra level of support

Requires carers with specialised skills and increased levels of support Carers are committed to additional structured behavioural and therapeutic programs Carers are supported by a specialist professional team Also includes children and young people with high level disability needs



DCP Forward Procurement Plan

Budget outcomes to aligned to addressing unmet needs in the current population

Received highest % increase in opening budget

Increased focus on placements for disability, Aboriginal and remote / regional locations

Residential care growth while Family Based Care Placements are increasing to meet demand

2019 – 2021 Business planning is currently underway

Anticipated launch quarter 2, 2019/2020


FBC growth payment opportunity for improvement feedback

Jennifer Browne, Chief Financial Officer


FBC growth payment process

3 ideas were raised as options to fast track the growth payment process: Bring forward the acquittal reporting date Data matching and validation process improvement Move from a Not-for-Profit Funded Agreement (paid in advance) to a Goods and

Services Agreement (paid in arrears)

The opportunity to provide feedback and ideas via survey made available 9 May 2019

Overview of the consultation processKey elements of the Growth Payment Process presented at Sector Briefing 3

https://www.childprotection.sa.gov.au/service-providers/events/dcp-sector-briefing-3

FBC growth payment process – feedback overview

Move forward the acquittal date Respondents were split between keeping it as it is and moving it forward The ability to do this is dependent on the ease or complexity of reconciling and reporting data

Data reconciliation and reporting The ability to validate data at regular intervals before quarter end would be beneficial (pre-match) The ability to reconcile and report data is varied among service providers (different degrees difficulty / ease) Shared data management system would help, data reconciliation method should be reasonable

Move from Not-for-profit funded Agreement to Goods and Services Agreement Majority of respondents would not be supportive of this More information on Goods and Services Agreement was required before this could be considered

(e.g. what are reporting requirements, operational meeting requirements, impacts to operations, rates)

Other ideas and comments Block funded Agreements could be varied at regular intervals Treat growth payments and surpluses separately (i.e. don’t recoup surplus funds to offset growth payment) The current approach is working Don’t understand why all growth payments need to be made at the one time The volume of current change is substantial, clear communication channels are needed between DCP and the

sector to support an effective transition, shared decision making is needed to ensure changes are understood

FBC growth payment process

Actions / next steps

Keep FBC Growth payment as is, focusing on improving data quality and reporting processes

DCP to provide placement data on a monthly basis to enable more frequent data matching and reconciliation

Provide further information on Goods and Services Agreement and how it may effect and impact payments and reporting obligations

Review the process in 6-12 months for further improvement opportunities

Thankyou for your input

Family based care growth


Contract reform updatePeter Evans, Project Manager Contract Reform


Contract reform update

Contract reform

2017 Environmental scan identified the necessity for contract reform. Review unearthed our existing contracts were:• Ambiguous, vague and lack uniformity• Inconsistent between same or similar service types• Difficult to interpret• Performance management not linked with service expectations• No clear decision making or engagement pathways• Did not clarify roles, responsibilities or accountabilities

Stage 1: Develop & implement foundations

Implemented Contract Management Framework

Established Procurement & Contract Management Governance Committee

Defined Service Specifications & Service Provision Requirements

Introduced standardised Not-for-Profit (NFP) Funded Agreements and Goods & Services Agreements

Implemented Contract Performance Management Framework

Established Service Provider area on DCP Website & events

Strengthen and improve relationships within DCP and with service providers by clarifying roles & responsibilities

Implement Contract Management & Licensing System (CMLS)

Standardise policies, practices, tools and templates


https://www.childprotection.sa.gov.au/service-providers/contract-reform/contract-management-framework



https://www.childprotection.sa.gov.au/service-providers/procurement

https://www.childprotection.sa.gov.au/service-providers/procurement

https://www.childprotection.sa.gov.au/service-providers/contract-reform/contract-management-framework



https://www.childprotection.sa.gov.au/service-providers/events

Uses Nimblex software platform- All online, no download or software necessary- Tailored, flexible, intuitive & integrated design features moulded

around DCP and Government processes

3 modules aligned to DCP functional areas- Procurement, Contract management, Licensing

An online service provider portal (accessible online)- Ability to lodge financial and performance data and acquittals- Self-serve function to manage contact details, access contract

information and downloads (e.g. copy of contract)- Ability to monitor and raise issues- Ability to monitor and input key performance indicator outcomes

and actions- Potential to view performance reports / dashboards


Contract Management & Licensing System

Contract Management and Licensing System (CMLS)

a one-stop solution for DCP’s Procurement, Contract Management and Licensing functions


CMLS impact to service providers

19/20 Quarter 1 Acquittals- Lodge as per normal process- Use existing financial acquittal template (updating formatting to allow for upload into

CMLS in future)- New KPI reporting template to be presented at Sector Briefing 6 and distributed prior

Service provider training and use of the portal- Who from your organisation would you like involved?- What training style would work best for you (e.g. online, in person)?- What should we be doing to ensure you are supported and understanding of change?

Let us know your thoughts now, in the Sector Briefing 5 event evaluation survey or email [email protected]


Contract reform


Tier 2 Key Performance IndicatorsDeborah Odgers, Manager Service Contracts and Licensing


Performance Measurement Specification (PMS) – Tier 2

Key Performance Indicators (KPIs)

Tier 1 Key Performance Indicators (KPIs)

Critical performance measures included in Agreements, core to measuring service delivery and will initiate performance responses if not met.

23 Tier 1 KPIs incorporating service provider feedback included in the PMS approved and made available 14 May 2019

Performance Measurement Specification

Supports the key activities required within the CPMF, specifically the measurement, monitoring and management of performance

against service agreement.Defines Key Performance

Indicators (KPIs)

Performance Measurement Specification (PMS)

Defines the minimum level of performance and service delivery required through the term of service agreement between DCP and the Service Provider.

Within the PMS exists two performance measurement tiers:

Tier 2 Key Performance Indicators (KPIs)

Supporting performance measures that provide context to

Tier 1 Measures. Tier 2 consultation period ended 12 July 2019.

PMS being updated to include 45 KPIs incorporating service provider feedback, expected to be approved and available by the end of August 2019.

https://www.childprotection.sa.gov.au/sites/default/files/contract-performance-management-framework.pdf

https://www.childprotection.sa.gov.au/sites/default/files/performance-measurement-specification.pdf

Performance Measurement Specification (PMS) – Tier 2

Tier 2 feedback process

39% reduction in number of KPIs from 74 to 4510 (14%) KPIs amended (e.g. change in target and/or description)

7 (9%) KPIs removed from Tier 2(e.g. Removed completely from measures)

24 (32%) KPIs consolidated into 2 new KPIs

27 (36%) KPIs where additional clarification required(e.g. Clarification to provide response to queries raised)

https://www.childprotection.sa.gov.au/service-providers/events/new-contract-kpi-discussion


Tier 2 KPIs following sector consultation

How has your feedback shaped DCP activities Revision of the Performance Measurement Specification with Tier 2 KPIs informed by sector feedback Drafting of a Performance Measurement User Guide to address requests for clarification on individual KPIs

Tier 2 Performance Measures following consultation periodDraft PMS RefPg

PMS V2Ref

Responsibility DomainArea

Description Source Target FrequencyReport (R)Assessment (A)

ServiceType

Comment

SP25Pg 19

2-1 Serviceprovider

Service deliveryPlacement

% of Respite Placement Utilisation during the reporting period

DCP R: MonthlyA: Quarterly

GFBCSFBC

Clarificationrequested

SP26Pg 19

2-2 Service provider


% of Respite that occurs with same respite carerhousehold each timethey are placed in a respiteplacement during the reporting period

DCP 80% R: MonthlyA: Quarterly

GFBCSFBC

Agreedreasonable

Service type key:

FP: Family PreservationGFBC: General Family Based Care

Resi: Residential Resp: Respite

Reu: ReunificationSCO: Specific Child Only

SFBC: Specialist Family Based CareSIL: Supported Independent Living

Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP27Pg19



Residential care number of bed nights occupied during the reporting period (Bed Night Occupancy)

Service provider

R: MonthlyA: Quarterly

Resi AgreedreasonableClarificationrequested

SP28Pg 19



% of Additional support hours requests and accepted approved by DCPAdditional support hours,above budget, requested and approved by DCP

DCP R: QuarterlyA: Quarterly

ResiSIL

Amended


SP29Pg 20

2-5 Serviceprovider

Service deliveryReferral

% of Placement referrals placed in immediate, short term or long termplacementduring the reporting period, as a proportion of total referrals

Service provider

R: QuarterlyA: Quarterly

GFBCSFBCResiSIL

Amended




Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP30Pg 20



Number of immediate, short term/long term placement referrals declined (Unable to place) by reason during the reporting period

Service provider


GFBCSFBCResiSIL

Amended


SP31Pg 20


Service deliveryCarer

Number of new carerhouseholds that are established and maintained during the reporting period

Service provider


GFBCSFBCResp


SP32Pg 20



Number of carer household exits by reason during the reporting period

Service provider


GFBCSFBCResp

Nil response

SP33Pg 20


Service deliveryRecruitment

% of Carer enquiries within the previous 12 months converted to an approved carer household as on thelast day of the reporting period

Service provider


GFBCSFBCResp

Nil response


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP34Pg 20



% of carer household exit interviews requested and returned during the reporting period

Service provider


GFBCSFBCResp

Nil response

SP35Pg 20



% of carer respite requests not provided during the reporting period

Service provider


GFBCSFBC


DCP1Pg 20

2-12 DCP Service deliveryCarer

Number of carer households on hold by reason on the last day of the reporting period


GFBCSFBCResp

Nil response

DCP2Pg 21


Length of time carerhouseholds have been on hold for reasons other than a care concern on the last day of the reporting period


GFBCSFBCResp

Nil response


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

DCP3Pg 21


Number of carer households that have been inactive/had no placement by reason that are not "On Hold" on the last day of the reporting period


GFBCSFBC

Nil response

DCP4Pg 21


The length of time outcomes of carer reviews have been outstanding (>1 Month, 1-3 Months, Over 3 Months) on the last day of the reporting Period


GFBCSFBCResp

Nil response

DCP5Pg 21


Number of outcomes of carer reviews outstanding greater than 6 months by reason on the last day ofthe reporting period


GFBCSFBCResp

Nil response


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP36Pg 21



Number of carerrecruitment activities undertaken during thereporting period (If > 0 please provide summary of activities as attachment)

Service provider


GFBCSFBCResp


SP38Pg 22

2-18 Serviceprovider


Number of active carerassessment processes currently underway on the last day of the reporting period.

Service provider


GFBCSFBCResp

Nil response

DCP6Pg 22

2-19 DCP Service deliveryRecruitment

% of Carer assessments assessed by CARU within 14 Calendar days.

DCP 100% R: QuarterlyA: Quarterly

GFBCSFBCResp

Nil response

SP39Pg 22


Quality of servicePlacement

Number of placement ends by reasonduring the reporting period

Service provider


GFBCSFBCResiSIL

AgreedreasonableClarificationrequested


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP40Pg 22



% Number of children and days missing that have been reported formally as a missing person during the Reporting Period

DCP 0% R: MonthlyA: Quarterly

GFBCSFBCRespResiSIL

Amended

DCP7Pg 22

2-22 DCP Quality of servicePlacement

% of 15-18 year olds who have a transition to independence plan on the last day of the reporting period

DCP(not yet available, limited scope due to system limitation)

100% R: QuarterlyA: Quarterly

ResiSIL

Nil response

DCP8Pg 22


% of clients that have a case plan on the last day of the reporting period


GFBCSFBCResiSIL

Nil response

DCP9Pg 23


% of Indigenous clients with a cultural plan on the last day of the reporting period


GFBCSFBCResiSIL

Nil response


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP41Pg 23



% of young people engaged in extracurricular activities on a weekly basis

Service provider


Resi AmendedClarificationrequested

DCP10Pg 23



% of young people from ATSI or CALD backgrounds engaged in cultural activities on a weekly basis


Resi Nil response

SP42Pg 23


Quality of serviceCarer

% of Carers that have a learning and development plan developed within6 months of their carerapproval

Service provider


GFBCSFBCResp

Nil action

SP43Pg 23


Quality ofservice Incident

Number of care concerns by category received during the reporting period

DCP (In development)


GFBCSFBCResiSIL

Agreedreasonable


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP44Pg 23


Quality of serviceIncident

Number of incident reports by category during the reporting period

DCP (In development)


GFBCSFBCResiSIL


DCP12Pg 23

2-30 DCP Quality of serviceDisability

% of eligible NDIS clients with diagnosed disability who have a NDIA Plan on the last day of the reporting period


GFBCSFBCResiSIL

Nil response

DCP13Pg 24


% of children with a NDIA Plan who are in receipt of services during the reporting period

DCP (not yet available)


GFBCSFBCResiSIL

Nil response

DCP14Pg 24


% of children with a NDIA plan with a support coordinator on the last day of the reporting period



GFBCSFBCResiSIL

Nil response


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

DCP15Pg 24

2-33 DCP Quality of serviceEducation

% of children with an education plan in place and available to case worker on the last day of the reporting period


100% R: Annual A: Annual

GFBCSFBCResiSIL

Nil response

SP45Pg 24

2-34(1)

Service provider

Quality of serviceEducation

% of days attended at private school

Service provider


ResiSIL

AmendedAgreedreasonableClarificationrequested

SP45Pg 24

2-34(2)

Service provider

Quality of serviceEducation

% of days attended at publicschool


ResiSIL

AmendedAgreedreasonableClarificationrequested


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP46Pg 24


Quality of ServiceEducation

Number of official suspensions,exclusions, and expulsions from School during the reporting period

Serviceprovider


ResiSIL

AgreedreasonableClarificationrequested

SP47Pg 24


Compliance Recruitment

Development and implementation ofa carer recruitment strategy and plan undertaken

Service provider

Yes(with evidence)

R: AnnualA: Annual

GFBCSFBCResp

Agreedreasonable


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP NEW1


ComplianceTraining

Number of carers who have not completed required training at the end of the reporting period, by type of training- First Aid (initial) or equivalent- First Aid refresher (every 3 years)- Safe Environments for Child &

Young People- Safe Environments for Child &

Young People refresher (every 3 years)

- Safe Infant Care- Safe Infant Care refresher (every 3

years)- Step by Step training - Aboriginal and Torres Strait

Islander (Aboriginal) Cultural Awareness training (within 12 months of approval)

- Cultural and Linguistically Diverse (CALD) Awareness training (within 12 months of approval)

Service provider

0 R: QuarterlyA: Quarterly

GFBCSFBCResp

Creation action:- New KPI to

consolidatetraining related measures(SP48, SP49, SP50, SP51, SP52, SP53, SP54, SP55,

SP56)



Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP NEW2


ComplianceTraining

Number of service provider personnelwho have not completed required training at the end of the reporting period, by type of training- First Aid (initial) or equivalent- First Aid refresher (every 3 years)- Safe Environments for Child &

Young People- Safe Environments for Child &

Young People refresher (every 3 years)

- Safe Infant Care- Safe Infant Care refresher (every 3

years)- Step by Step training - Aboriginal and Torres Strait

Islander (Aboriginal) Cultural Awareness training (within 12 months of employment)

- Cultural and Linguistically Diverse (CALD) Awareness training (within 12 months of employment)

Service provider

0 R: QuarterlyA: Quarterly

GFBCSFBCResiRespSILReu

Creation action:- New KPI to

consolidatetraining related measures(SP57, SP58, SP59, SP60, SP61, SP62, SP63, SP64, SP65, SP74, SP75, SP76, SP77, SP78,

SP79)



Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP66Pg 27


ComplianceStandards

Does the organisation have evidence that it is active in applying systems and processes as it relates to privacy, protective data security and data quality, and is compliant with the Government of South Australia, Adequate Records Management Standard.

Serviceprovider

Yes R: AnnualA: Annual

GFBCSFBCRespResiSIL

Nil response

SP67Pg 27


GovernanceAdministration

Conflict of Interest attestation statements

Service provider

Yes R: AnnualA: Annual

GFBCSFBCRespResiSIL

Nil response


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP20(2)Pg 28


Quality of serviceServices

% of intervention services with families / individuals completed that are successful (client not in placement) after 3, 6, 24 months of service completion. (in development)


Reu Clarificationrequested

SP21Pg 28


Quality of serviceServices

Number of Families / Individuals peopleintervention where services are discontinued by reason during the reporting period

Service provider


FPReu

Agreed reasonable measureAmended

SP68Pg 28



Number of referrals that are declined byreason during reporting period

Service provider


FPReu

Agreed reasonable measureAmended


Service type key:





Draft PMS RefPg

PMS V2Ref



ServiceType

Comment

SP69Pg 28


Service deliveryServices

% of families/individuals with high intensity phase services that have had greater than 8 hours per week face to face and phone contact time over reporting periodNumber of face to face contact hours, per family during high intensity phase services

Service provider


FPReu

AmendedClarificationrequested

DCP16

Pg 292-45 DCP Quality of

serviceServices

% of families/individuals that have "Case Plans" (or equivalent) on the last day of the reporting period


FPReu

AmendedClarificationrequested


Service type key:





Tier 2 Performance Measures removed Draft PMS RefPg

Description Reason removed

SP37Pg 21

Number of prospective carers that have commenced the carerassessment process but withdrew from the process before completionduring the reporting period(Clarification requested)

Removal Action Measure is to be removed as this is a reporting requirement of Agreements. Please refer to the assessment and authorisation of approved carers, within the Service Requirements of the Family Based Care Service specifications.

DCP11Pg 23

% of Carer households or service provider residential carersparticipating in case planning and review during reporting period(Clarification requested)

Removal action:The intent of the measure was to understand the degree of case management engagement. The measure has been removed as it is not believed to be achievable to provide the desired intent. DCP are open to service provider feedback of ideas of the best way to achieve this.

SP70Pg 28

Number of families/individuals with stepdown phase services over the reportingPeriod(Clarification requested)

Removal action:The intent of the measure is to understand the pattern of interaction. Measure to be removed no longer required.

SP71Pg 28

Number of families/individuals with high intensity phase services exiting duringreporting period. (Note exiting indicates full completion of service not a breakdown)(Clarification requested)

Removal action:The intent of the measure was to understand the components of service delivery, upon review, DCP believe this is adequately covered via other mechanisms / measures. Measure to be removed.



Service type key:





Tier 2 Performance Measures removed Draft PMS RefPg

Description Reason removed

SP72Pg 29

Number of families/ individuals with stepdown phase services exiting during reporting period. (Note exiting indicatesfull completion of service not a breakdown)(Clarification requested)


SP73Pg 29

Number of referrals to other services bytype(Clarification requested)


SP80Pg 30

Percentage of service provider’s personnelwho have completed Step by Step Training during this reporting period

Removal action: KPI removed as not applicable for Family Preservation or Reunification

Tier 2 Key Performance Indicators

Next steps

Performance Measurement Specification (PMS)

updated to include Tier 2 KPIs informed by sector feedback

internal approval process underway

anticipated to be available on the DCP Service Provider webpage by end August 2019

Performance Measurement User guide

to be developed to address requests for clarification on individual KPIs

will capture the “how to” component of implementing the PMS

Tier 2 KPIs

No response received (however, we are working on setting up an onsite facility with webex and video conferencing to enable improved interactivity)

We can see that the sector feedback is being heard and influencing changes to the draft documents

Sector briefing 4 event evaluation

DCP Sector Engagement evaluation

Informative Venue / online mechanism (sound & visual)

4/5: Somewhat informative

Beneficial

Worked well

Needs improvement

Topics you’d like covered

Unit costing for Residential Care

4.5/5: Worked ok to great, I could see & hear most of it

4.5/5: Somewhat to really helpful

Upcoming Procurement & Contracting Events

September 2019: Sector Briefing 6

Procurement Program update


Presentation of draft templates for sector feedback

To be made available before Sector Briefing 6 to ensure time to review prior to presentation

Contract Management Plan - Risk Matrix template

KPI reporting template for sector feedback

Visit DCP’s Service Provider Webpage https://www.childprotection.sa.gov.au/service-providers

Contact [email protected]

Refer to DCP newsletters and Service Contract Updates emailed to you

https://www.childprotection.sa.gov.au/service-providers


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