department of information science and applications hsien-jung wu 、 shih-chieh huang asia...

Department of Information Science and Applications

Hsien-Jung Wu 、 Shih-Chieh Huang

Asia University, Taiwan

An Intelligent E-learning system for Improving TQM Performance

12-ICIT: 01-07

ISA, Asia University Wu & Huang2

1. Introduction

2. Literature review

3. The intelligent e-learning system

4. Conclusions

Outline


1. Introduction

TQM & Learning TQM can improve productivity and satisfy customers as the most

important goal

TQM activities in the training program can assist employees in reaching higher quality work and executing relentless improvement of routine processes

Most of the learning materials do not offer adequate flexibility for real-time assistance required improving TQM performance for employees


Dynamic learning approaches

Offer real-time knowledge configuration during routine

activities

A network platform that emphasizes on collaborative learning by teams

Dynamically dispatch learning courses to employees based on their requirement of solving quality assurance and TQM-related problems.


2. Literature review

E-learning systems can reduce expenses of development and provide more flexible learning in terms of time and spaces compared with traditional training methods [Rosenberg, 2001].

Learning from colleagues grouped in a knowledge community can be an informal approach of gathering potential solution of quality problems by Web 2.0 concept

The core value of Web 2.0 is user-centered and featured by participation, sharing, distribution and free


Literature review

Integrating knowledge management with learning activity is the current trend of building e-learning systems.[ M. Weller et al, 2005]


Literature review

[Lin, et al., 2006] uses Blog to develop the e-learning system of an international distance course

Blog used in an e-learning system to effectively train students to solve problems by teamwork [Miettinen, et al., 2005]

Through the characteristic of Blog, the aim of sharing experience is reached within a knowledge community


Literature review

Not only quality issues can be embedded in an e-learning system, it also required to build an e-learning system with quality first

SCORM standard to reduce the time and cost of development through the concept of reusability, accessibility, interoperability and durability

ISO/IEC 19796-1 [ISO, 2005] provides an overall framework which can be used for introducing quality approaches in all providers and users organizations of e-learning


3. The intelligent e-learning system

project learning


3.1 Employee’s role retrieval and identification

Retrieve and identify employee’s role based on job level and access right.

Input: work level, access rights, agent’s rights

Output: role type

Function: identify employee’s role Link: project requirement retrieval and identification


3.2 project requirement retrieval and identification

Retrieve and identify employee’s project requirement related to quality problems

Input: role type

Output: employee’s project requirement type

Function: retrieve and identify employee’s project requirement

Link: employee’s learning profile ;

predict learning requirement


3.3 predict learning requirement

Automatically predict employee’s learning requirement

Input: project requirement type

Output: learning requirement items

Function: Predicting learning requirement by project requirement type

Link: Dynamically configured learning course


3.4 Dynamically configured learning course

Configure dynamic learning objects

Input: learning requirement items.

Output: automatic course generation

Function: dynamic learning objects by learning requirement items

Link: Required course’s source, content, format; Tutor’s advice for the course


3.5 Suggest learning course

Employee select learning courses

Input: automatic course generation

Output: Suggest learning course Function: system & tutor’s advice for the course

Link: employee’s Graphical User Interface

; predict learning requirement


project learning course


Collaborative learning e-learning system

collaborative learning


Experience sharing


Quality assurance activity

The quality assurance activity includes the following procedures:

1. define learning goal and anticipatory quality problems2. plan related QA activity3. design courses in accordance with QA activity4. control the QA activity5. analyze feedback of QA activity6. review and improve QA activity and workflow7. update new learning goal and courses design8. complete QA e-learning


QA fish-bone


4. Conclusions

The contribution of this paper is: to dynamically configure learning objects based on the

employee’s requirement related to quality issues to integrate Blog tool as a collaborative learning environment

and construct a knowledge community where experiences of executing TQM activity are shared

to embed quality assurance in workflow through the e-learning system

This research aims at proposing an intelligent e-learning system (IELS) referred to the framework described in ISO/IEC 19796-1 and integrates on-job training with quality assurance and TQM activity.


Advantages and suggestions of the learning Blog

Issues Advantages Suggestions

Learning materials upload

High level managers can

timely upload proper

learning materials

Network quality should

be assured to provide

quick access

User-interfaceSimilar to browser used in

web, easy to useElder employees should

be encouraged to use

Training cost Reduce TQM training cost

Safety-related courses

should be carefully

designed

Performance evaluationRapid response to quality

problemsEvaluation should be

integrated with workflow

department of information science and applications hsien-jung wu 、 shih-chieh huang asia...

Documents

e learning system

asia universitywu huang

learning activity

learning materials

flexible learning

collaborative learning

learning courses

introduction tqm learning