deryck harlick presentation mmny14
TRANSCRIPT
Deryck Harlick @futurederyck
“The Forgo7en Heart of Magento -‐ Empowering End Users”
How I got here
What is this Talk About?
Ecommerce Managers Merchandiser
Warehouse Staff Customer Services
MarkeKng
So What’s the Problem?
Magento should be an aide not a hindrance
Problem 1: Too Much Jargon
Problem 2: Inconsistencies
Problem 3: Poor Help
DocumentaKon
Are these Really Problems?
How to we Fix this?
Use the Admin Inline Translate
Educate
Educate • InducKon training for all staff • Supply before the seUng up store • Ensure the staff feel valued, included and important
Educate More
EducaKon Programme • 1 Day per quarter specialist subjects – PromoKons – Managing Content – Import and Export – Order process
Spin Off Benefits
Spin Off Benefits • Confident users • More contact Kme with the clients • Problem solving leads to opportuniKes
Think from the Bo7om up!
Put the End User at the Heart of Your
SoluKon
Hit me with Ques,ons! @FutureDeryck