description 1 yr/ 2 yr/ 3 yr/ 3 yr/ 3 yr/ 5 yr/ 5 ... - dodge · 5 2. what's covered under...

1

DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/ 12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty: All Panels

Outer Panels

Powertrain Limited Warranty

Federal Emission Warranty

Federal Emission Warranty- Specified Comp.

WARRANTY COVERAGE AT A GLANCE

© 2010 Chrysler Group LLC

2

TABLE OF CONTENTS

1. Your Legal Rights UnderThese Limited Warranties . . . . . . . . . . . . . . . . . . . . 41.1 Incidental and Consequential

Damages Not Covered . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under Chrysler Group LLC'sWarranties2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 52.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 82.3 Restraint System Limited Warranty . . . . . . . . . . 92.4 Powertrain Limited Warranty . . . . . . . . . . . . . . . . . . 10

3. What’s Not Covered3.1 Modifications Not Covered. . . . . . . . . . . . . 143.2 Environmental Factors Not Covered . . . . . . 153.3 Maintenance Costs Not Covered. . . . . . . . . . 163.4 Racing Not Covered . . . . . . . . . . . . . . . . . .17

3.5 Certain Kinds of CorrosionNot Covered . . . . . . . . . . . . . . . . . . . . . . . .17

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . .173.7 Total Loss, Salvage, Junk, or Scrap

Vehicles Not Covered. . . . . . . . . . . . . . . . . . . . 183.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .19

4. Other Terms of Your Warranties4.1 Exchanged Parts May Be Used in

Warranty Repairs . . . . . . . . . . . . . . . . . . . . 204.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 214.3 Production Changes . . . . . . . . . . . . . . . . . . . 21

3

TABLE OF CONTENTS

5. Emission Warranties Required by Law5.1 Federal Emission Warranty . . . . . . . . . . . . . . . . . . 225.2 Emission Performance Warranty . . . . . . . . . . . . . . . 23

6. How to Get Warranty Service6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . .246.2 How to Get Tow Service - U.S. or Canada Only. . . . 266.3 Emergency Warranty Repairs . . . . . . . . . . . . 286.4 Getting Service Under the Federal

Emission Performance Warranties . . . . . . . . 28

7. How to Deal with Warranty Problems7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . .307.2 Helpful Addresses and Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 36

9. Maintenance9.1 General Maintenance . . . . . . . . . . . . . . . . . . 379.2 Where to Go For Maintenance . . . . . . . . . . . 38

4

LEGAL RIGHTS

1. Your Legal Rights UnderThese Limited Warranties

The warranties contained in this booklet are the onlyexpress warranties that Chrysler Group LLC ("Chrysler")makes for your vehicle. These warranties give you specificlegal rights. You may also have other rights that vary fromstate to state. For example, you may have some impliedwarranties, depending on the state where your vehicle wassold or is registered.

These implied warranties are limited, to the extent allowedby law, to the time periods covered by the express writtenwarranties contained in this booklet.

If you use your vehicle primarily for business or commer-cial purposes, then these implied warranties do not applyand Chrysler completely disclaims them to the extentallowed by law. And the implied warranty of fitness for aparticular purpose does not apply if your vehicle is used forracing, even if the vehicle is equipped for racing.

Some states do not allow limitations on how long animplied warranty lasts, so the above limitations may notapply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental orconsequential damages connected with your vehicle’sfailure, either while under warranty or afterward.Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your vehicle;• the cost of rental vehicles, gasoline, telephone,

travel, or lodging;• the loss of personal or commercial property; and• the loss of revenue.Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

5

2. What's Covered UnderChrysler Group LLC'sWarranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty ifyou are a purchaser for use of the vehicle.

B. What’s CoveredThe Basic Limited Warranty covers the cost of allparts and labor needed to repair any item on yourvehicle when it left the manufacturing plant that isdefective in material, workmanship or factory

preparation. There is no list of covered parts since theonly exception are tires and Unwired headphones. Youpay nothing for these repairs. These warranty repairs oradjustments — including all parts and labor connectedwith them — will be made by your dealer at no charge,using new or remanufactured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warrantiesoffered by their makers. They are not covered by theBasic Limited Warranty:

• tires;• Unwired headphones; or

WHAT'S COVERED UNDERCHRYSLER GROUP LLC'S WARRANTIES

6

• items added or changed after your vehicle left themanufacturing plant, such as accessories orprotection products, or items changed because ofcustomization or van conversion.

Be sure you get a copy of any warranty that appliesto these items from your dealer, or from the maker ofthe product. You can find the tire and Unwiredheadphone warranty statements in your Owner’sLiterature Package.

D. Towing Costs Are Covered Under CertainCircumstancesThe Basic Limited Warranty covers the cost of towingyour vehicle to the nearest Chrysler, Dodge, Jeep orRam dealer if your vehicle can’t be driven because a

covered part has failed. If you choose to go toanother dealership, you will be responsible for thecost if the extra distance exceeds 10 miles. SeeSection 6.2 for information on how to get towingservice in the United States and Canada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the vehicle; or• the date when the vehicle was first put into

service — for example, as a dealer “demo” or as aChrysler company vehicle.


7

G. Registration and Operation RequirementsThe Basic Limited Warranty covers your vehicleonly if:

• it was built for sale in the U.S.;• it’s registered in the U.S.;• it’s driven mainly in the U.S. or Canada; and• it’s operated and maintained in the manner

described in your Owner’s Manual.

F. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);• wiper blades;• clutch discs or modular clutch assembly (as equipped);• windshield and rear window; and• wheel alignment and wheel balancing


8

H. If Your Vehicle Leaves the United States(We Include U.S. Possessions and Territoriesas Part of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLYREQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS VEHICLE IF IT ISSOLD IN OR REGISTERED IN COUNTRIESOTHER THAN THE UNITED STATES.

This policy does not apply to vehicles that havereceived authorization for export from Chrysler.Dealers may not give authorization for export. Youshould consult an authorized dealer to determine thisvehicle's warranty coverage if you have any ques-tions.

This policy does not apply to vehicles registered toU.S. government officials or military personnel onassignment outside of the United States.

2.2 Corrosion Warranty

A. Who Is Covered?You are covered if you are a purchaser for use ofthe vehicle.

B. What's CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panelsthat get holes from rust or other corrosion. If a holeoccurs because of something other than corrosion,this warranty does not apply. Cosmetic or surfacecorrosion — resulting, for example, from stonechips or scratches in the paint — is not covered.For more details on what isn’t covered by thiswarranty, see 3.5.


9

C. How Long It LastsThe Corrosion Warranty starts when your BasicLimited Warranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months,with no mileage limit.

• For an outer-body sheet metal panel — onethat is finish-painted and that someone cansee when walking around the vehicle — thelimits are 5 years or 100,000 miles on theodometer, whichever occurs first.


2.3 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)

For vehicles sold and registered in the State ofKansas, seatbelts and related seatbelt componentsare warranted against defects in workmanship andmaterials for 10 years, regardless of mileage. Thiswarranty does not cover replacement of seatbelts andrelated components required as the result of collision.

10


2.4 Powertrain Limited Warranty

A. Who Is Covered?You are covered by the Powertrain LimitedWarranty if you are a purchaser for use of thevehicle.

B. What's CoveredThe Powertrain Limited Warranty covers thecost of all parts and labor needed to repair apowertrain component listed in section 2.4.Ebelow that is defective in workmanship andmaterials.

C. How Long It LastsThe Powertrain Limited Warranty lasts for up to5 years or 100,000 miles on the odometer, whicheveroccurs first, calculated from the start date of theBasic Limited Warranty, as set forth in Section 2.1(E).

D. Towing Costs Are CoveredThe Powertrain Limited Warranty covers the cost oftowing your vehicle to the nearest authorizedChrysler, Dodge, Jeep or Ram dealer if your vehiclecannot be driven because a covered part has failed.If you choose to go to another dealership, you will

11


be responsible for the cost if the extra distanceexceeds 10 miles. See Section 6.2 for information onhow to get towing service in the United States andCanada.

E. Parts CoveredThe Powertrain Limited Warranty coversthese parts and components of your vehicle'spowertrain supplied by Chrysler Group LLC:

Gasoline Engine: cylinder block and all internalparts; cylinder head assemblies; timing case, timingchain, timing belt, gears and sprockets; vibrationdamper; oil pump; water pump and housing; intake andexhaust manifolds; flywheel with starter ring gear; coreplugs; valve covers; oil pan; turbocharger housing andinternal parts; turbocharger wastegate actuator;supercharger; serpentine belt tensioner; seals andgaskets for listed components only.

12


Transmission: transmission case and all internalparts; torque converter; drive/flex plate; transmis-sion range switch; speed sensors; pressuresensors; transmission control module; bell housing;oil pan; seals and gaskets for listed componentsonly.NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.

Front Wheel Drive: transaxle case and allinternal parts; axle shaft assemblies; constantvelocity joints and boots; differential cover; oil pan;transaxle speed sensors; transaxle solenoid assem-bly; PRNDL position switch; transaxle electroniccontroller; torque converter; seals and gaskets forlisted components only.NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.

13

All Wheel Drive (AWD): power transfer unit andall internal parts; viscous coupler; axle housing andall internal parts; constant velocity joints andboots; driveshaft and axle shaft assemblies;differential carrier assembly and all internal parts;output ball bearing; output flange; end cover;overrunning clutch; vacuum motor; torque tube;pinion spacer and shim, seals and gaskets for listedcomponents only.

Rear WheelDrive: rear axle housing and allinternal parts; axle shafts; axle shaft bearings;drive shaft assemblies; drive shaft center bearings;universal joints and yokes; seals and gaskets forlisted components only.


Four-Wheel Drive (4X4): transfer case and allinternal parts; transfer case control module andshift mode motor assembly; axle housing and allinternal parts; axle shafts; axle shaft bearings;drive shafts assemblies (front and rear); drive shaftcenter bearings; universal joints and yokes;disconnect housing assembly; seals and gasketsfor the listed components only.

F. Other Provisions of This PowertrainLimited WarrantyAll other terms of the New Vehicle LimitedWarranty including the Section 1 (Your RightsUnder These Limited Warranties) and Section 3(What's Not Covered) apply to this PowertrainLimited Warranty.

14

3. What's Not Covered3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to yourvehicle do not, by themselves, void the warrantiesdescribed in this booklet. Examples of some ofthese changes are:

• installing non-Chrysler Group LLC ("Chrysler")parts, components, or equipment (such as a non-Chrysler radio or speed control); and

• using special non-Chrysler materials oradditives.

But your warranties don’t cover any part that wasnot on your vehicle when it left the manufacturingplant or is not certified for use on your vehicle. Nordo they cover the costs of any repairs or adjustmentsthat might be caused or needed because of theinstallation or use of non-Chrysler parts, compo-nents, equipment, materials, or additives.

Performance or racing parts are considered to benon-Chrysler parts. Repairs or adjustments causedby their use are not covered under your warranties.

Examples of the types of alterations not covered are:• installing accessories — except for genuine

Chrysler / MOPAR accessories installed byan authorized Chrysler, Dodge, Jeep or Ram dealer;

• applying rustproofing or other protectionproducts;

WHAT'S NOT COVERED

15

• changing the vehicle's configuration ordimensions, such as converting the vehicle intoa limousine or food service vehicle; or

• using any refrigerant that Chrysler hasnot approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:• disconnecting, tampering with, or altering the

odometer will void your warranties, unless yourrepairing technician follows the legal require-ments for repairing or replacing odometers; or

• attaching any device that disconnects theodometer will also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused byenvironmental factors such as airborne fallout, birddroppings, insect damage, chemicals, tree sap, salt,ocean spray, acid rain, and road hazards. Nor do yourwarranties cover damage caused by hailstorms,windstorms, tornadoes, sandstorms, lightning, floods,and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the vehicle. This includescracks and chips in glass, scratches and chips inpainted surfaces, or damage from collision.

WHAT'S NOT COVERED

16

WHAT'S NOT COVERED

• lubrication;• engine tune-ups;• replacing filters, coolant, spark plugs, bulbs, or

fuses (unless those costs result from a coveredrepair);

• cleaning and polishing; and• replacing worn wiper blades, worn brake pads

and linings, or clutch linings.

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contami-nated fuels, or by the use of fuels, oils, lubricants,cleaners or fluids other than those recommended inyour Owner’s Manual.

The warranties don’t cover the costs of yourvehicle’s normal or scheduled maintenance — theparts and services that all vehicles routinely need.Some of these parts and services, which your warran-ties don’t cover, include:

17

WHAT'S NOT COVERED

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as theresult of participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse,or vehicle alteration;

• surface corrosion caused by such things asindustrial fallout, sand, salt, hail, and stones;

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals,acids, and fertilizers; and

• corrosion of special bodies, body conversions,or equipment that was not on your vehicle when itleft the manufacturing plant or was not supplied byChrysler.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;• abuse or negligence;• misuse — for example, driving over curbs or

overloading;• tampering with the emission systems, or with

a part that could affect the emission systems;

18

WHAT'S NOT COVERED

• use of used parts, even if they were originallysupplied by Chrysler (however, authorizedChrysler / MOPAR remanufactured partsare covered);

• windshield or rear window damage from externalobjects;

• any changes made to your vehicle that don’tcomply with Chrysler; or

• using any fluid that doesn't meet the minimumrecommendations in your Owner's Manual.

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if:

• the vehicle is declared to be a total loss by aninsurance company;

• the vehicle is rebuilt after being declared to be atotal loss by an insurance company; or

• the vehicle is issued a certificate of title indicat-ing that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

Chrysler will deny warranty coverage without notice ifit learns that a vehicle is ineligible for coverage for anyof these reasons.

19

3.8 Restricted WarrantyYour warranties can also be restricted by Chrysler.Chrysler may restrict the warranty on your vehicle if thevehicle is not properly maintained, or if the vehicle isabused or neglected, and the abuse or neglect interfereswith the proper functioning of the vehicle. If thewarranty is restricted, coverage may be denied orsubject to approval by Chrysler before covered repairsare performed.

WHAT'S NOT COVERED

20

4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction,Chrysler Group LLC ("Chrysler") may offer exchangeservice on some vehicle parts. This service isintended to reduce the amount of time your vehicle isnot available for your use because of repairs. Partsused in exchange service may be new, remanufac-tured, reconditioned, or repaired, depending on thepart involved.

All exchange parts that might be used meetChrysler standards, and have the same warranties asnew parts.

Examples of the kinds of parts that might beserviced in this way are:

• engine assemblies;• transmission assemblies;• instrument cluster assemblies;• radios, tape, CD and DVD players;• speedometers; and• powertrain control modules.

To help control suspected ozone-depleting agents,the EPA requires the capture, purification, andreuse of automotive air-conditioning refrigerantgases. As a result, a repair to the sealed portion ofyour air-conditioning system may involve theinstallation of purified reclaimed refrigerant.

OTHER TERMS OF YOUR WARRANTIES

21

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occurred at the factory or while itwas being shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers mustinspect each vehicle before delivery. They repair anydefects or damage detected before the vehicle isdelivered to you.

4.3 Production ChangesChanges may be made in vehicles sold by Chryslerand its dealers at any time without incurring anyobligation to make the same or similar changes onvehicles previously built or sold.

OTHER TERMS OF YOUR WARRANTIES

22

5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty

A. Parts Covered for 2 Years or 24,000 MilesFederal law requires Chrysler Group LLC ("Chrysler")to warrant the following emissions parts for 2 yearsor 24,000 miles, whichever occurs first. Chryslercovers all of these parts under the Basic LimitedWarranty for 3 years or 36,000 miles, whicheveroccurs first.

• Air system controls;• distributor and its components;• electronic fuel injection system, including injector;• evaporative-emission canister and controls;

• exhaust manifold;• exhaust gas recirculation valve and control system;• exhaust pipes (between exhaust manifold and catalyst);• fuel cap and tank assembly, pump, and fuel lines;• ignition coil and ignition module;• intake manifold;• on-board diagnostic-system components;• oxygen sensors;• positive crankcase-ventilation (PCV) valve or orifice;• secondary ignition wires;• spark plugs;• throttle body;• transmission-control module;• vacuum hoses, clamps, and fittings, as well as

tubing used for these components;• vacuum, temperature, altitude, speed, time-sensitive

valves, sensors, and switches used inthese components and systems.

EMISSION WARRANTIES REQUIRED BY LAW

23

B. Parts Covered for 8 years or 80,000 milesIf your vehicle has one of the following parts, thisFederal Emission Warranty covers that part for aperiod of 8 years or 80,000 miles, whichever occursfirst, calculated from the start of the Basic LimitedWarranty as set forth in Section 2.1(E). The coveredparts are:

• catalytic converter; and• powertrain control module.

5.2 Emission Performance WarrantyThis warranty supplements the federal warranty under 5.1.It lasts for 2 years or 24,000 miles on the odometer,whichever occurs first. If your vehicle has one of thefollowing parts, catalytic converter and powertrain controlmodule, this Federal Emission Warranty covers that partfor a period of 8 years or 80,000 miles, whichever occurs

first. These limits are counted from the time when yourBasic Limited Warranty begins under 2.1(E). TheEmission Performance Warranty covers the cost ofrepairing or adjusting any components or parts thatmight be needed for your vehicle to pass FederalEmission Standards for a federally approved state orlocal emissions test, but only if:

• your vehicle has failed a federally approved stateor local emissions test;

• your vehicle has been maintained and operatedproperly up until it fails such a test; and

• you face a real penalty — for example, a fine orthe loss of the use of your vehicle — because thevehicle has failed the test.

Section 6.4 explains how to get service under thiswarranty.

EMISSION WARRANTIES REQUIRED BY LAW

24

6. How to Get Warranty Service

6.1 Where to Take Your Vehicle

A. In the United States (We Include U.S.Possessions and Territories as Part ofthe United States for Warranty Purposes):Warranty service must be done by an authorizedChrysler, Dodge, Jeep or Ram dealer. We stronglyrecommend that you take your vehicle to yourSelling Dealer. They know you and your vehiclebest, and are most concerned that you getprompt and high quality service. If you movewithin the United States, warranty service maybe requested from any authorized Chrysler,Dodge, Jeep or Ram dealer.

B. In Canada and Mexico:If you are traveling temporarily in Canada or Mexico,and your vehicle remains registered in the UnitedStates, your Chrysler warranty still applies. Servicemay be requested at any authorized Chrysler, Dodge,Jeep or Ram dealership.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your vehicle remains registered in theUnited States:

HOW TO GET WARRANTY SERVICE

25

• You should take your vehicle to an authorizedChrysler, Dodge, Jeep or Ram dealer. They shouldgive you the same warranty service you receive inthe United States.

• If the authorized dealership charges you for repairswhich you feel should be covered under yourwarranty, please get a detailed receipt for the workdone. Make sure that this receipt lists all warrantyrepairs and parts that were involved. (This receiptwill be similar to the one used by the dealer whonormally services your vehicle.)

• When your vehicle returns to the United States,contact the Chrysler Customer Assistance Center(section 7.2) for reimbursement consideration. Youwill normally need to provide a copy of the receipt,your vehicle registration and any other relevantdocuments.

• Reimbursement will not be considered if the vehicle doesnot return to the United States.

D. If You Move:If you move to another country, be sure to contact theChrysler Customer Assistance Center (section 7.2) and thecustoms department of the destination country before youmove. Vehicle importation rules vary considerably fromcountry to country. You may be required to presentdocumentation of your move to Chrysler in order tocontinue your warranty coverage. You may also berequired to obtain documentation from Chrysler in order toregister your vehicle in your new country.


26

* Towing services provided through Cross Country Motor Club,Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, andWY, where services are provided by Cross Country Motor Club ofCalifornia, Inc., Medford,, MA 02155.

E. Notice:If your vehicle is registered outside of the UnitedStates, and you have not followed the procedure setout above, your vehicle will no longer be eligible forwarranty coverage of any kind. (Vehicles registered toUnited States government officials or military personnelon assignment outside of the U.S. will continue to becovered.)

6.2 How To Get Tow Service - U.S. orCanada Only *

A. What To Do:If your vehicle requires towing due to a defectcovered under the Basic Limited Warranty or PowertrainLimited Warranty, dial toll-free 1-800-521-2779. Provideyour name, vehicle identification number, license platenumber, and your location, including the telephonenumber from which you are calling. Briefly describe thenature of the problem and answer a few simplequestions.


27

You will be given the name of the service providerand an estimated time of arrival. If you feel you are inan "unsafe situation", please let us know. With yourconsent, we will contact local police or safety authorities.

B. If Unable to Contact 24-Hour TowingAssistance:If you are unable to contact 24-Hour Towing Assis-tance and you obtain towing services on your own,you may submit your original receipts from thelicensed towing or service facility, for servicesrendered within 30 days of the occurrence. Be sure toinclude your vehicle identification number, odometermileage at the time of service and current mailing

address. We will process the claim based on vehicleand service eligibility. If eligible, we will reimburseyou for the reasonable amounts you actually paid,based on the usual and customary charges for thatservice in the area where they were provided.Chrysler Group LLC's determination relating toreimbursement are final. Correspondence should bemailed to:

Chrysler Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department


28

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedChrysler, Dodge, Jeep or Ram dealer, follow thereimbursement procedure in 6.1(C).

6.4 Getting Service Under the FederalEmission Performance Warranties

A. What to DoIf your vehicle has failed an emissions testdescribed in 5.2:

• Take it to an authorized Chrysler, Dodge, Jeep orRam dealer as soon as possible.

• Give the service representative the printoutshowing that your vehicle failed the test.

• If possible, bring all service receipts,maintenance logs, and records proving thatyour vehicle has been properly maintained,since you may be required to show them.

B. Further Steps You Can Take, and How toGet More InformationIf you think your dealer has wrongly denied youemission-warranty coverage, follow the stepsdescribed in 7.1. Chrysler will reply to you inwriting within 30 days after receiving yourcomplaint (or within the time limit required bylocal or state law). If the owner is not notified


29

within 30 days that a performance warranty claim isdenied, the manufacturer must repair the vehiclefree of charge.

If you want more information about gettingservice under the Federal Emission Warranty orthe Performance Warranty, or if you want to reportwhat you think is a violation of these warranties,you can contact:

Manager, Certification and ComplianceDivision Warranty ClaimsEnvironmental Protection Agency1200 Pennsylvania Avenue, NWMail Code 6403JWashington, D. C. 20460


30

Step 1: Discuss your problem with the owner or generalmanager of the dealership.

Step 2: If your dealership still can’t resolve theproblem, contact the Chrysler Customer AssistanceCenter. You’ll find the address in section 7.2.

B. What Chrysler Will DoOnce you have followed the two steps described in7.1(A), a Chrysler representative at Chrysler headquar-ters will review your situation. If it’s something thatChrysler can help you with, Chrysler will provide yourdealer with all the information and assistance necessaryto resolve the problem. Even if Chrysler can’t help you,Chrysler will acknowledge your contact and explainChrysler's position.

HOW TO DEAL WITH WARRANTY PROBLEMS

7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or service departments. That’s why youshould always talk to your dealer’s service manager orsales manager first. But if you’re not satisfied withyour dealer’s response to your problem, ChryslerGroup LLC ("Chrysler") recommends that you do thefollowing:

31

no cost. The CAP is administered by an independentdispute settlement organization and may be contactedin writing at the following address:

National Center for Dispute SettlementChrysler Group LLC

Customer Arbitration ProcessP.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involvingChrysler Group LLC ("Chrysler") Limited Warranty or aChrysler / Mopar Part Limited Warranty. The CAPdoes not review disputes involving the sale of a new orused vehicle, personal injury/property damage claims,


C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:

(NOTE: This Process is not available for residentsof other states.)

If you can’t resolve your warranty problem afterfollowing the two steps described in 7.1(A), and youlive in Arkansas, Idaho, Kentucky or Minnesota ONLY,you can contact the Chrysler Group LLC CustomerArbitration Process in your area.

You may obtain a brochure describing Chrysler GroupLLC's Customer Arbitration Process, including anapplication, by calling 1-800-423-6343. This service isstrictly voluntary, and you may submit your disputedirectly to the Customer Arbitration Process (CAP) at

32


disputes relating to design of the vehicle or part, ordisputes which are already the subject of litigation.

The CAP will need the following information from you:1) Legible copies of all documents and repair ordersrelevant to your case, 2) Vehicle identification number ofyour vehicle, 3) A brief description of your unresolvedconcern, 4) The identity of your servicing/selling dealer,5) The date(s) of repair(s) and mileage at the time, 6)Current mileage, and 7) A description of the action youexpect to resolve your concern.

Upon receipt of your request:• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail, withinten (10) days, and advise you whether or not yourdispute is within the jurisdiction of the Process.• When your request is within jurisdiction NCDS willrequest Chrysler and the dealer to present their side ofthe dispute. You will receive copies of their responses.• While your dispute is pending NCDS or Chrysler maycontact you to see if your case can be settled byagreement. If a settlement is offered to you, Chryslerwill ask you to sign a form that contains that settlement.Your case will then be closed. There is no requirementfor you to participate in this settlement process.

33

• If you requested an oral hearing, a decision-makerwill contact you to arrange a convenient time andplace for a hearing. Usually, this will be at a dealershipnear you.• If you request a documents-only review, an NCDSpanel will review and decide your case. Neither you,the dealer nor Chrysler need be present.• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or Chrysler and the time bywhich the action must be taken. The decision will bebinding on the dealer and Chrysler but not on youunless you accept the decision.


• If any action is required on the part of the dealer orChrysler you will be contacted within ten (10) daysafter the date by which the dealer or Chrysler must actto determine whether performance has been rendered.• The entire dispute settlement process will normallytake no longer than 40 days.• The CAP dispute settlement procedure does not takethe place of any state or Federal legal remediesavailable to you. Whether or not you decide tosubmit your dispute to the Process, you are free topursue other legal remedies.

34

7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theChrysler Customer Assistance Center that can help youwherever you happen to be. Contact the one that coversyour area:

• In the United States:Chrysler Customer Assistance Center

P.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (800) 423-6343

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replacementvehicle or a refund of the vehicle’s purchase price undercertain circumstances. These laws vary from state tostate. If your state law allows, Chrysler requires that youfirst notify us inwriting of any service difficulty that youmay have experienced so that we can have a chance tomake any needed repairs before you are eligible forremedies provided by these laws. In all other states, weask that you give us written notice of any servicedifficulty. Send your written notice to the ChryslerCustomer Assistance Center at the address in 7.2.


35

To contact Chrysler by email,simply access the following website:

www.dodge.com(click on the "Contact Us" button)

• In Canada:Chrysler Canada, Inc.Customer Service

Chrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer RelationsOffice for Chrysler, Jeep Dodge and Ram vehicle at:

1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer Service

Chrysler International Services SA LLCBox 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


36

8.Optional Service Contract

Chrysler Group LLC's or Chrysler Service Contract CompanyLLC's optional service contracts offer valuable protectionagainst repair costs when these warranties don’t apply. Theycomplement but don’t replace the warranty coveragesoutlined in this booklet. Several plans are available, coveringvarious time-and-mileage periods and various sets of compo-nents. (Service contracts aren’t available if you live in a U.S.possession or territory.) Ask your dealer for details.

OPTIONAL SERVICE CONTRACT

37

9. Maintenance9.1 General InformationIt’s your responsibility to properly maintain andoperate your new vehicle. Follow the instructionscontained in the General and Scheduled MaintenanceService guidelines in your Owner’s Manual. Regular,scheduled maintenance is essential to trouble-freeoperation. If there is a dispute between you andChrysler Group LLC ("Chrysler") concerning yourmaintenance of your vehicle, Chrysler will requireyou to provide proof that your vehicle was properlymaintained.

MAINTENANCE

For your convenience, Chrysler has prepareda Maintenance Log which is included in your Owner'sManual. You should use this Maintenance Log to keeptrack of scheduled maintenance, either by routinelyhaving the repairs entered in your Maintenance Log, orby keeping receipts or other documentation of workyou’ve had done on your vehicle in your MaintenanceLog.

38

MAINTENANCE

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealerfrom whom you bought your vehicle for all mainte-nance service both during and after the warrantyperiods. Although you can get warranty service fromany dealer who sells your particular make, returning toyour selling dealer will help ensure that all your serviceneeds are met and that you're completely satisfied.The dealership technicians are specifically trained toproficiently performmaintenance and repair procedureson your Chrysler Group LLC vehicle.

Authorized Chrysler, Dodge, Jeep or Ram dealers willhelp ensure that all your service needs are met and thatyou’re completely satisfied. Chrysler strongly recom-mends you use genuine Chrysler / MOPAR parts tomaintain your vehicle.

39

N O T E S

40

N O T E S

description 1 yr/ 2 yr/ 3 yr/ 3 yr/ 3 yr/ 5 yr/ 5 ... - dodge · 5 2. what's covered under...

Documents