Guidestar  Annual  Learning  Conference:  Donor  Edge  

Design  Lab  

Healthy  and  Happy  Nonprofit:    Strategies  for  Impact  without  Burnout  

Facilitator:    Beth  Kanter,  Trainer,  Speaker,  and  Author  

Alliance  of  Nonprofit  Management  Conference  

Beth  Kanter:    Master  Trainer,  Author,    Speaker  and  Blogger  

@kanter  

Design  Thinking  Behaviors  •   Engagement  with  people  •   Itera=on  •   Interdisciplinary  collabora=on  

It  isn’t  …  •  Something  en=rely  new  •  A  one-­‐shot  deal  •  A  one-­‐size-­‐fits-­‐all  development  process  

Reduces  overall  development  costs  and  mi=gates  the  risk  of  big    failure    •  Helps  organiza=ons  get  the  right  solu=on,  faster  •  Equips  you  to  tame  highly  complex  problems  •  Promotes  collabora=on  and  problem  solving  •  Provides  teams  a  framework  for  repeatable  innova=on  •  Helps  culture  change          

•  Leave the room with some new ideas about how to integrate self-care into your nonprofit workplace

•  Beth gets user research for her book

Agenda OUTCOMES

•   Interac=ve  •   Co-­‐Learning  

•   Everyone  is  a  designer  

FRAMING

Design  Lab  

Overview    Looking:    Interviews    Understanding:        Rose,  Bud,  Thorn  Affinity  Mapping  Problem  Defini=on    Break    Making  Round  Robin  Rapid  Prototyping    Presenta=ons    Reflec=on      

Happy  Healthy  Nonprofit  

Hard  Skills    Management  Financial  Systems  Strategic  Planning  Program  Plans  EvaluaFon  Sustainability    

SoG  Skills    Pillars  of  Self-­‐Care  Culture  of  replenishment  Managing  technology  and  informa=on  overload  Effec=ve  team  work  habits  and  communica=on  Scaling  A  Healthy  and  Happy  Culture  Mindful  Leadership  

•  How  might  we  encourage  nonprofit  leaders  and  people  who  work  for  nonprofits  that  a  healthier  way  of  working  leads  to  beWer  results?    

•  How  might  we  encourage  self-­‐care  at  the  individual  and  organiza=onal  level  as  a  strategy  for  success  and  sustainability?  

Problem  Statements  

Looking  

Careful investigation Curiosity

Objectivity Empathy

Engage all senses Looking/Listening

Meaning

Looking:    Ethnographic  Research  

•  Helps  you  gain  informa=on  directly  

•  Challenges  your  preconcep=ons  

•  Deepens  your  empathy  for  others  

•  Builds  credibility  with  stakeholders  

Interviews  Fly  on  the  Wall  Contextual    Inquiry  Walk  A  Mile  Immersion  

Looking:  Interviewing  Interview  #1:        Partner  B  ask  Partner  A  to  walk  you  through  their  typical  work  day  at  or  for  a  nonprofit.      Partner  B  listen  and  take  notes.    (5  minutes)      Switch  Roles  and  repeat  interviews  (5  minutes)              

A   B  

Looking:  Interviewing  Interview  #2:    Partner  B  ask  Partner  A  ask  what  they  observed  at  their  nonprofits  or  other  nonprofits  about  a]tudes  and  behaviors  related  to  self-­‐care  in  the  workplace?    Partner  A  listen  and  take  notes.      (5  minutes)    Switch  Roles  and  Repeat  Interviews  (5  minutes)      

A   B  

Understanding:  Individual  and  Group  

Deep understanding Thoughtful Analysis

Problem Framing

•  What  types  of  self-­‐care  ac=vi=es  are  they  already  doing  or  have  observed?  

•  What  is  a  challenge  to  self-­‐care  personally  and  organiza=onal  culture?  

•  What  is  an  opportunity  for  self-­‐care  individually  and  organiza=onal  culture?  

     

Understanding:  Insights  from  Research  

Group  Discussion  Take  Notes  

Write  on  SFcky  Notes  (10  minutes)  

20-­‐30  Minutes  

Group  Understanding:  Affinity  Clustering    

•  Iden=fies  paWerns  •  Helps  to  iden=fy  issues  and  

insights  •  Reveals  thema=c  paWerns  •  Builds  a  shared  

understanding  •  Facilitator  Tips  

Affinity  Cluster  

Problem  Framing:    Brainstorm  Design  QuesFons  

•  Helps  us  ask  right  ques=ons  for  idea=on  

•  Challenges  our  assump=ons  

•  Helps  us  see  different  perspec=ves  

•  Invites  divergent  thinking  •  How  might  we  …  

5  minutes  Need  a  Volunteer  

Problem  Framing:  SFcky  Dot  VoFng  

•  Vo=ng  –  best  design  ques=on  

•  Each  person  get  2  red  dots    

•  Pick  one  for  next  step  

5  minutes  

Break  

Making:    IdeaFon  

Generative Collaborative

Idea Generation Lots of Ideas

Round  Robin:    Group  Concept  IdeaFon  

•  Some=mes  the  collec=ve  voice  of  several  speaks  more  powerfully  than  a  single  voice  alone.          

•  Round  Robin  allows  for  the  genera=on  of  fresh  ideas  by  providing  a  format  for  group  authorship.  

•  As  an  idea  is  passed  around  from  person  to  person,  it  can  grow  and  change  in  unexpected  ways  and  uncover  original  ideas  

•  Par=cipants  inherit  and  build  up  on  each  other’s  ideas.  

•  Even  if  idea  seems  crazy  or  impossible,  it  might  contain  the  seed  of  something  great  

•  The  result  is  that  the  idea  is  bigger  than  one  person  could  imagine  on  their  own  

INSERT  Statement  Round  Robin:    Group  Concept  IdeaFon  

•  Write  down  the  design  brainstorm  ques=on  

•  Write  down  an  unconven=onal  solu=on  

•  Collect  worksheets  and  redistribute  worksheets  

•  Write  down  all  the  reasons  why  the  solu=on  will  fail  

•  Write  down  your  table  number  on  the  paper  

•  Collect  worksheets  and  redistribute  •  Revise  the  solu=on  •  Collect  worksheets  and  pass  to  next  table  

15  minutes  

SEND  Your  Inner  CriFc  on  VacaFon  

Exercise:    Yes,  You  Can  Draw!  .  

CongratulaFons  You  Can  Draw!  You’re  A  Designer!  

Making:  Prototyping  

Explain concept to others Get feedback to iterate Helps people imagine it

OpFon  1:  Concept  Poster  

30  minutes  

Be  CreaFve!  

Debrief  

•  Teams  will  get  3  minutes  to  debrief  

Visualize  the  Vote:  Debrief  Ideas/PrioriFze  

•  Vo=ng  –  best  overall  concept  and  best  details  

•  Each  person  get  5  red  dots  and  1  green  dots  

•  Debrief  

Closure  

•  Just  two  words  as  your  takeaway  •  Feedback  on  the  process  •  Group  photo