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Gareth KingstonDesign Showcase

Design

Showcase

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ContentsContents 02

Introduction 03

01: Safety Heroes 04

02: Active Management 05

03: Learning Structure 06

04: Process Simulation 07

05: Onboarding 08

06: Customer Touchpoints 09

Client List 10

Design Philosophies 11

Design Inspiration 12

Design Methodologies 13 - 16

Contents

IntroductionEvery interaction, conversation, idea, campaign, pre-sales pitch and concept meeting I have participated in, has

revolved around an objective coupled with a design to achieve that goal. Design has been a key component in my

collaboration with others and my attempt to add value to people’s lives.

My project experience has included the design of:

• Outcomes based learning programs and instructional materials

• Interactive learning activities and simulations

• Visual maps and cards

• Methodologies designed to harvest and confirm content through playback techniques

Welcome to a small selection of some of the project work I have designed and developed for some of the clients I

have had the privilege to work for and with. I’ve also included some of my core philosophies, inspiration and

methodologies instrumental to my design process.

Best regards,

Gareth Kingston

Introduction

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Attitude and Behavior Change

Safety HeroesObjective:

To design and develop a learning solution that educated employees on safe and unsafe working

practices and to change the attitude of the operators working in remote areas.

Description• To meet the objective of

increasing awareness of safety

hazards and their

consequences, I set about

designing a series of visual

maps to depict the physical

environment of the powerline

construction workspaces.

• Scenarios and storylines were

added.

1. Learners explored the maps

to identify their working

environment and challenges.

2. They used stickers to

identify the positive and

negative scenarios and

explain the consequences.

3. Learners and supervisors

challenged each other to

solve various scenarios.

4. The visuals were printed on

PVC so the material could

be used on site.

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Solution

Components• Visual Maps

• Red and Green

stickers

Target AudiencePowerline Construction

Operators and their

Supervisors

http://www.edisonpower.co.za/edisonjehomo.htm

Client:Edison Jehamo Power

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SAFETY

Management Behaviors / Scenario Planning and Solving

Active ManagementObjective:

To design and develop a learning tool that enabled supervisors to explore and apply the Active

Management Behaviors (The Active Management Behaviors are proprietary to Alexander Proudfoot

Consulting).

Description• The working environment was

designed as a backdrop.

• Transparent character cards

were used to define roles and

placement.

• Scenario cards were

developed to explore negative

impact.

• Learners solved the scenarios

using management behaviors.

1. Learners used the character

cards to explore roles and

location.

2. Negative scenarios were

then placed randomly into

the map to simulate a

problem.

3. Learners used a template to

solve the problem with

behavioral solutions.

4. Learners created scenarios

and challenged other

groups. 5

Solution

Components• Visual Maps –

depicting 5 levels in

the Smelter

• Cards with

characters, scenarios

and Active

Management

Behaviors

Target AudienceSupervisors of the PT

Inco Nickel Smelter

http://www.pt-inco.co.id/new/english/index.php

Client:PT Inco (Soroako,

Indonesia) through

Alexander Proudfoot

Consulting

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MANAGING

Big Picture / Overview

Learning StructureObjective:

To design a large scale visual map that helps learners orientate themselves during SAP training.

Description• The visual was developed as

an A0 sized fabric map.

• The “crop circle” navigation

was designed to show the two

main categories: Deposits and

Loans.

• This map was used over a

period of 2 weeks during

training in Australia.

1. Learners were lectured to in

a very technical training

session.

2. The map helped to create

context and a sense of

orientation.

3. Learners requested the

visuals to be used on all the

training material going

forward as it created a

strong visual shared

understanding.

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Solution

Components• Large visual map

• Printed on fabric

Target AudienceSAP trainees

https://www.izazi.com

Client:Izazi (SAP Partner)

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JOURNEY

Process Concepts / Simulate

Process SimulationObjective:

To design a series of tools / activities that would help to educate clients on the importance of process

and the positive impact of process adherence (in predominantly production type environments).

Description• The design consisted of a

visual process map, generic

tea making process cards, a

tube and gambling chip

simulation, a LEGO simulation

and a board game.

• This was presented at a

conference in Budapest.

1. Learners explored the maps

to identify process gains and

pains.

2. They used the generic tea

making process cards to

explore processes from a

general human perspective.

3. Groups competed with the

board game and tube

simulation to highlight the

challenges of staggered

throughput and process

dependencies.

4. The LEGO simulation

illustrated the importance of

communication and

teamwork. 7

Solution

Components• Visual Maps

• Tube Simulation

• Board Game

• Process Cards

Target AudienceAlexander Proudfoot

Consultants

Client:Alexander Proudfoot

Consulting

http://www.alexanderproudfoot.com

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CONSULT

Induction / Psychological Contracting

OnboardingObjective:

To design and develop a learning program that would allow new employees and graduates to be

onboarded faster into the FNB way of work and understand how the business operates.

Description• The program was designed as

an experience, with lots of group

interaction and participation.

This was in line with the spirit

and culture of the business unit.

• Learners used visual materials

and templates to build their

understanding of how the

business operates as well as

explore the culture and values.

1. Learners used the visual map

to explore customers and

segments.

2. They then used cards to

establish what the functional

areas were and where they

fitted in.

3. Learners used a template to

build a puzzle of the culture,

strategy and vision of the

business.

4. Finally the learners reflected

and tested their knowledge in

a game show activity.

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Solution

Components• Visual Map

• Cards

• Card Templates

Target AudienceNew hires and

graduates

(This is the HR

Director)

https://www.fnb.co.za/

Client:First National Bank

(FNB); Commercial

Business Unit

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ONBOARD

Induction / Client Touchpoint Impact

Client TouchpointsObjective:

To design a program that enables learners to develop their empathy for their diverse customer base.

Description• The visual map created a

visual customer touchpoint

map.

• Learners explored what the

various client needs are at

various stages of the customer

journey.

• Photographs were placed on

cards and the client needs

explored.

1. Learners explored the point

of view of customers.

2. The map helped to create

context and to localize the

client’s need at different

areas of their journey.

3. The process helped to

create a higher level of

awareness and empathy

with the learner group.

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Solution

Components• Cards with

photographs of various

customers

• Visual Customer

Touchpoint map

Link to view final

visual:

Target AudienceNew hires and

graduates

https://www.emirates.com

Client:Emirates Airlines

http://issuu.com/gk23/doc

s/em_map?viewMode=pr

esentation

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EMPATHY

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I’m lucky to have worked forClient

List

South Africa

Banking

• African Bank

• Standard Bank

• First National Bank

• ABSA bank

Petroleum Industry

• Total

• BP

• Shell

Logistics

• Klipstone Transport (Concrete and Cement logistics)

Vehicle Tracking

• Netstar

Private Healthcare

• Netcare

Retail

• Bradlows

• Virgin Mobile

• ABI Equipment Services Division (Cooler equipment

for Coca Cola)

Insurance

• Discovery

• Momentum

SAP Learning

• Izazi

International

Airlines

• Emirates Airlines (Dubai)

Mining

• PT Inco Nickel Mine (Soroako, Indonesia)

• Vale Inco Nickel Mine (Manitoba, Canada)

Petroleum

• Sonangol (Luanda, Angola)

Retail

• Supreme (Gaberone, Botswana)

Consulting

• Alexander Proudfoot (Budapest, Hungary)

Interactive game design

• Dr. Sivasailam Thiagarajan (Indiana, United States)

South Africa cont.

Government

• Department of Trade and Industry

• Eskom

Powerline Construction

• Edison Jehamo Power

Information Technology

• Dimension Data

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Design PhilosophiesPhilosophies

Learning:

How we learn, how we

adapt and adopt new

behaviors is another

design philosophy that

influences my design

choices.

Ψ:

Psychology has formed a

large part of my philosophy

of thought. How we think,

feel and act are intrinsic

aspects of human centered

design.

Ecosystems:

The natural world is a rich

source of design inspiration.

Design can occur naturally

as the product of inter-

related organisms and the

environment.

Competition:

The need to be better and

to improve is a key

objective in iterative

design.

Collaboration:

Design is a multi-disciplinary

endeavor. Diverse teams

operating in a safe

environment lead to

innovative design insights.

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Design InspirationInspiration

IDEO

Human centered design.

Nike

Technology and desirability.

Issei Yoshino

Paper wizardry.

Hayao Miyazaki

Magical worlds realized in

animation of all things.

Jose Ramirez guitars

Amazing sound and

playability.

Apple

Usability, touch

interfaces.

Travel

Thailand, Bali, Taiwan,

Angola, Dubai, Canada,

England, Italy, Botswana,

South Africa, Soroako,

Singapore, Switzerland,

Budapest, Maldives.

Literature

Modernism, Post Modernism,

graphic novels.

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01 Methods: Harvest Methodology

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02 Methods: Playback Methodology

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03 Methods: Design Methodology

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04 Methods: Evolve Methodology

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