USER EXPERIENCE STUDYThis quick study of the user context for the Pelican pulse oximeter is intended to inform the team on the different kinds of scenarios

our device will be used in.

WHERE DOESOUR DEVICE LIVE?Though the Lifebox is a life-saving device, some issues emerge once it is in use. The awkward placements of the device as seen on the left, along with the long sensor cord unaccounted for in the user experience are results we want to avoid in our process. We hope to learn from this example and be more intentional about where our product lives and how it is used in the context of a low-resource NICU.

WHEN THE DEVICE IS CARRIED, WHERE IS IT KEPT?

POSSIBLE OPTIONS

CHEST POCKET If something as bulky as a pulse oximeter was stored in the pocket, it could be an obstruction when handling the baby. It is also used for a lightweight nametag so this space may already be in use.

LOWER POCKET This may accommodate the device

better than a chest pocket but can lead to staff unintentionally taking things

home. This has been an issue with doctors and nurses we interviewed.

WHAT IF THERE ARE NO POCKETS?Can we design something that is versatile in how it can be carried? A hole built in to the end of the device so people can hang it on a hook, connect it to a lanyard, make a wristlet with it? What can work for people, pocket or no pocket?

DOES THE BASSINET/CRIB WALL HEIGHT MATTER?How do we choose the optimal angle at which our device jaw parts are positioned?

If the baby’s foot is very close to the edge of the bassinet, does that affect how our device is used?

Where does it go? Where does the recharge USB cord go? Venus razors come in a case that can be attached to bathroom walls via suction cups. Extra razors are stored inside as well. It not only considered the single product but how it would be used within the appropriate context.

Device storage and access within the NICU is a key consideration we need to make. The packaging for our device can be the storage case itself with a space for the recharge cord to live.

WHAT DOES OUR DEVICE LOOK LIKE WHEN NOT IN USE OR CHARGING?

IS THERE A SYSTEM WITHIN THE NICU? A CENTRAL PLACE WHERE DEVICES ARE KEPT?

In low resource settings, something like our spot check pulse oximeter is likely to be shared with different nurses or doctors. How can we design an easy-to-share device that is visible and accessible for all?