design thinking - university of texas at austin
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Design Thinking for Libraries
Dr. Bruce Herbert, Director Office of Scholarly Communications
@drbruceherbert #rethinkit
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Challenges
Sociotechnical Systems as Change Agents BapstLibrary-BostonCollege Ironman’sMultitouchWallComputer
Interface
Open AccessResearch DataManagement
Copyright& Fair Use
PreprintServers
DigitalPreservation
DigitalCollections
ScholarlyReputation
SocietalImpact
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Challenges
Learning from Analogous Issues
Effective Solutions Require: § Changing Behaviors § Systemic Response § Contextual Solutions
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Learning from Our Failures Example: ORCIDs for Graduate Student
§ Nameambiguity§ Discoverabilitywithinandacross
databases§ Author,grantee,andfacultyrecord
management§ Outputtracking§ Researchreportingandimpact
assessment
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Evidence of Impact IwasinattendancelastnightattheGraduateStudentCouncilmeeting.ThankyouforyourpresentationinregardstoORCID.IamhopingtoattendoneofyourworkshopstoregisterforORCID.Pleaseletmeknowwhentheyworkshopsarescheduled.Thankyou,DoctoralStudent,AgEconomics
Theseservicesaregoodtoolstomakeusmorescientificallyvisible.ThanksandIreallyappreciateyourhardwork,DoctoralStudent,ConstructionEngineering
Wecurrentlyhave47peopleregisteredforthisWednesday’sORCIDworkshop.Pleaseletmeknowifthereisanythingelsewecanhelpyouwithinpreparationfortheworkshop.GraduateAssistant/EventAssistantOfficeofGraduateandProfessionalStudies
Bytheway,I'vebeenmentioningORCIDinscientific-writingclassesandworkshopsforawhile.Andafewmonthsago,aspartofmyworkwiththeAuthorAIDproject,IfeaturedORCIDasaResourceoftheWeek(http://www.authoraid.info/en/news/details/35/).Professor,IntegrativeBioSciences
Subject:today’sCVM-GSAattendan
ce
Officialsigned
inattendancewas53!
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Minting ORCHIDs for Graduate Students
§ 10,334 ORCIDs minted for graduate students § 2138 claimed in first 9 days; others claimed upon
graduation § Unclaimed ORCIDs due to variety of reasons:
§ Email not working (120) § Email not checked despite university requirement (lots) § Email checked but instructions not followed (some)
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Design Thinking § Understanding systems § Understanding users § Developing solutions
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Lean Experimentation Through Design Thinking
https://ssir.org/articles/entry/the_promise_of_lean_experimentation
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Ideate & brainstorm solutions.
Prototype a solution.
Test the prototype.
Implement in the real
world.
Step 1) Understand the issue, what system it’s located in, and the people involved.
We’re going to start by taking a bird’s eye view of the system. This will help us zone in on a set of problems.
Empathize/ understand
the users.
Understand a system + define the problem.
Resource compiled by: Lorraine Chuen This work is licensed under a Creative Commons Attribution 4.0 International License.
Design Thinking
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“How might we” statements encourage us to:
● think big
● consider multiple perspectives
● brainstorm a range of possible solutions
Feel free to generate a number of problem statements before zoning in on one! The
problem statement will also likely change as you gain a better understanding of the issue. Adapted from: How Might We, Interaction Design Foundation
Resource compiled by: Lorraine Chuen This work is licensed under a Creative Commons Attribution 4.0 International License.
Understanding a System
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APPROACH
Understanding Users Understand who is involved in the problem, and who the problem affects. Who are you designing a solution for? Whose behaviors
and actions need to be changed?
Resource compiled by: Lorraine Chuen This work is licensed under a Creative Commons
Attribution 4.0 International License.
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UNDERSTANDING USERS
Think of personas as “profiles” describing the different stakeholders involved or affected by the issue at hand. This will
be helpful to reference when ideating and creating a solution - but also to narrow down the problem you are trying to fix.
Personas
Resource compiled by: Lorraine Chuen This work is licensed under a Creative Commons Attribution 4.0 International License.
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Coupling Evaluation with Lean Experimentation
§ Participation § Satisfaction § Learning § Practices § Organizational impact
Formal Evidence Leads to Useful Insights
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Design Thinking in Libraries
Defining
Systemic Services
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Scholars @ Texas A&M
People plus information on the work they do
Publicly-visible information, across disciplines
An open, shared platform for connecting scholars, research communities, campuses, and the world using Linked Open Data (LOD)
System of Record that represents all TAMU faculty
http://scholars.tamu.edu
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Scholars@TAMU
http://scholars.tamu.edu/
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Framework for Faculty Work: Boyer’s Model of Scholarship
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(Re)Claiming Faculty Narrative
http://www.aaup.org/reports-and-publications/academe
“The personal statement … is your opportunity to make your own case. The statement communicates a quick sense of whether you know who you are, where you’ve been, and where you’re going in your career.”
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Final Thoughts
Dr. Bruce Herbert [email protected]
@drbruceherbert #rethinkit