designing a blended learning program … and other great mysteries of life
DESCRIPTION
Designing a Blended Learning Program … and Other Great Mysteries of Life. Gus Prestera, PhD President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University Certified Performance Technologist. February 17, 2009 Berkeley College. - PowerPoint PPT PresentationTRANSCRIPT
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Designing a Blended Learning
Program…and Other Great Mysteries of
LifeGus Prestera, PhDPresident, effectPerformance, Inc.Partner, Bevenour Prestera and Associates, LLPAdjunct Professor, Penn State UniversityCertified Performance Technologist
February 17, 2009Berkeley College
www.effectperformance.com www.bevenourprestera.com www.personal.psu.edu/gep111
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Why Am I Such a Blending Fool?
Why Am I Such a Blending Fool?
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Manager
OTJ Training
Job Aids
Coaching
Mentoring
Classroom Trainer/Designer
ClassroomILT
Classroom Simulations
Knowledge-based Assessments
Performance-based Assessment
E-Learning Designer
E-Learning Tutorials
Online Testing
Online Simulations
OnlineGames
MobileLearning
Synchronouse-Learning
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Manager
OTJ Training
Job Aids
Coaching
Mentoring
Classroom Trainer/Designer
ClassroomILT
Classroom Simulations
Knowledge-based Assessments
Performance-based Assessment
E-Learning Designer
E-Learning Tutorials
Online Testing
Online Simulations
OnlineGames
MobileLearning
Synchronouse-Learning
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Manager
OTJ Training
Job Aids
Coaching
Mentoring
Classroom Trainer/Designer
ClassroomILT
Classroom Simulations
Knowledge-based Assessments
Performance-based Assessment
E-Learning Designer
E-Learning Tutorials
Online Testing
Online Simulations
OnlineGames
MobileLearning
Synchronouse-Learning
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Curriculum Design Consulting Custom Course
Development: Classroom Materials
(guides, slides, T3) E-Learning
(courseware, tests, games, simulations, webinars, m-learning)
Blended Learning
Classroom and blended programs in the areas of: Leadership
Development Management Sales Service Communication Trainer Certification
Hosting and facilitation
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What is Blended Learning
to You?
What is Blended Learning
to You?
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What is blended learning to me? Using MULTIPLE
Delivery Technologies With MULTIPLE
Approaches For the SAME
Target Audience
To accomplish MULTIPLE Instructional
Objectives Within a SINGLE
Integrated Strategy To achieve DESIRED
Organizational Results …By efficiently supporting learning and performance
over time.
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Asynchronous e-Learning
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Synchronous e-Learning
Monitor participation
Polling
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Virtual Worlds
We are…Penn State! (kind-a)
www.secondlife.com
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Mobile Learning
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Some Technologies…
FacilitatedSelf-Paced
Syn
chro
nous
Asy
nch
ron
ous
• Course Management System (e.g., Angel, Blackboard)
• Blog
• Threaded Discussion (Bulletin Board)
• Courseware Tutorials
• Simulations & Gaming
• Tests and Assignments
• Podcasts & Vodcasts
• Books & Workbooks
• Mobile Learning & Wikis
• Classroom Instruction
• Audio Conference
• Video Conference (Tele-Presence)
• Web Conference
• Virtual Worlds
• Chat
• Whiteboards
• Multi-User Games
• Virtual Worlds
• Collaboration Tools
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Some Approaches…
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Performance Engineering Model
Capacity• …to learn
• …to perform
• …to improve
Motivation• …to learn
• …to perform
• …to improve
Information• Clear expectations
• Relevant feedback
• Clear instructions
Resources• Materials, tools
• Time
• Working conditions
Incentives• Financial rewards
• Recognition, praise
• Positive work environment
Knowledge• Know-how
• Skills
• Fluency
IndividualFactors
OrganizationalFactors
Gilbert, 1970Human Competence
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Performance Solutions
Capacity• …to learn
• …to perform
• …to improve
Motivation• …to learn
• …to perform
• …to improve
Information• Clear expectations
• Relevant feedback
• Clear instructions
Resources• Materials, tools
• Time
• Working conditions
Incentives• Financial rewards
• Recognition, praise
• Positive work
Knowledge• Know-how
• Skills
• Fluency
•Clarify expectations•Provide feedback•Provide instructions
•Formal learning•Informal learning
•Provide resources•Improve tools•Ergonomics
•Simplify work•Development•Hire/Replace
•Incentivize performance•Recognize performance•Cultural change
•Coach•Hold accountable•Hire/Replace
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Blended Learning ModelsApproach Description Best Suited For…
1. Stitching Using different media and delivery technologies based on cost/benefit profile
Leveraging existing resources and minimizing costs
2. Styles Matching the media and delivery technology with audience learning styles
Increasing participation in training and raising learner satisfaction
3. Bookend Sequencing instruction such that e-learning comes before and after instructor-led training or such that instructor-led training comes before and after e-learning
Optimizing the time and investment involved with instructor-led training
4. Integrated Develop a cohesive strategy for addressing a learning need that integrates multiple learning activities and involves both formal and informal learning
Developing mission-critical skills
5. Performance Develop a cohesive strategy for addressing a performance need, leveraging not only formal and informal learning but also non-training performance improvement interventions
Improving performance
Marker & Prestera, 2006
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What is blended learning to me? Using MULTIPLE
Delivery Technologies With MULTIPLE
Approaches For the SAME
Target Audience
To accomplish MULTIPLE Instructional
Objectives Within a SINGLE
Integrated Strategy To achieve DESIRED
Organizational Results …By efficiently supporting learning and performance
over time.
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What process can we use to design it?
What process can we use to design it?
2020
The Learning ProcessHow do we support learning over time?
SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
SkillSkillTransferTransfer
SkillSkillFluencyFluency
AwarenessAwarenessBuildingBuilding
Prestera & Marker, 2006
SkillSkillRefreshRefresh
Bar
rier
s to
Tra
nsfe
r
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Design Considerations
Match technologies with needs
What can be self-paced vs facilitated?
What can be online vs F2F?
Optimize support for key points in the learning process
How do we get commitment to move beyond awareness?
What can we do to support transfer?
“Give it legs!” What can we do to promote
fluency? What can we do to prevent
fading?
Match approaches with needs What can we do to optimize the
classroom training? What can we do to optimize
virtual classroom?
Keep it cohesive How do we guide learner
through the blend? Where do we have overlap?
(yet avoid redundancy)
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Course Map: A Coaching Course
Introductory Webinar
Follow-upConference
call
WBT tutorial
Classroom Event
Half-Day: Overview for supervisors…get their commitment to support transfer
1-hour webinar to set context, provide overview, and set expectations – build awareness
Laying the Groundwork for CoachingBuild knowledge
WBT tutorial
Podcast Series
The Coaching ProcessBuild knowledge
Focus on practice, practice, practiceMastery of skills
Discuss what worked, what didn’t, and how to overcome obstacles - Skill transfer
12 scenario-based podcasts to help maintain skillReduce fading
Online Test Covering the 2 modules aboveMastery of knowledge
Executive Briefing
Playbook
OTJ Assignments
Resource SiteWeb site containing links to tools, resourcesEventually, move towards social networking format
2323
Supporting the Learning Process
SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
AwarenessAwarenessBuildingBuilding
Prestera & Marker, 2006
Introduct
ory Webinar
• WBT Tutorials
• Case-based
activities and
discussion in the
classroom
• Online Test
• Role Play in
the classroo
m
• Executive Briefing
• OTJ Assignments• Follow-up Discussion• Playbook
Feedback Systems
Additional possibilities:
• Coaching the Coach
• Coaching Certification• Coaching
“Black Belt”
SkillSkillTransferTransfer
SkillSkillFluencyFluency
SkillSkillRefreshRefresh
•Podcasts•Resource
Site
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IntroductoryWebinar
Laying the Foundation
The CoachingProcess
Online Knowledge Exam
Pre-work Assignment
Classroom Event
Post-work Assignment
Follow-UpWebinar
Resource Site
12 MonthlyPodcasts
How might your blend look
different?
Pre-work Assignment
Classroom Event
Post-work Assignment
Resource Site
3-DayClassroom
& OTJ Blend
1½ -DayClassroom, e-Learning, & OTJ Blend
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Another Example?Another Example?
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SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
SkillSkillTransferTransfer
SkillSkillFluencyFluency
Communication Strategies:
Application Strategies:
Educational Strategies:
Simulation Strategies:
Feedback Strategies:
AwarenessAwarenessBuildingBuilding
• Orientation Guide
• Curriculum Guide
• Compensation Guide
• Expectation Setting with Branch Managers
• Checkpoint Call (with Training Manager)
• Week-by-week Roadmap
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• Workbooks
• Web-based Training
• Live Meetings (with Training Manager)
• Online Exams
• Books
• Webcasts
SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
SkillSkillTransferTransfer
SkillSkillFluencyFluency
Communication Strategies:
Application Strategies:
Educational Strategies:
Simulation Strategies:
Feedback Strategies:
AwarenessAwarenessBuildingBuilding
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• Scenario-based Exercises
• Case Studies
• Situational Videos
SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
SkillSkillTransferTransfer
SkillSkillFluencyFluency
Communication Strategies:
Application Strategies:
Educational Strategies:
Simulation Strategies:
Feedback Strategies:
AwarenessAwarenessBuildingBuilding
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• Weekly Coaching Sessions (Role Plays)
• Action Learning Assignments
• Branch Manager Meetings
SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
SkillSkillTransferTransfer
SkillSkillFluencyFluency
Communication Strategies:
Application Strategies:
Educational Strategies:
Simulation Strategies:
Feedback Strategies:
AwarenessAwarenessBuildingBuilding
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• Performance Tracking
• Branch Manager Meetings
• More Coaching Sessions
• Instructor-led Workshops
• Continuing Education & Certifications
SkillSkillBuildingBuilding
KnowledgeKnowledgeBuildingBuilding
SkillSkillMasteryMastery
SkillSkillTransferTransfer
SkillSkillFluencyFluency
Communication Strategies:
Application Strategies:
Educational Strategies:
Simulation Strategies:
Feedback Strategies:
AwarenessAwarenessBuildingBuilding
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What are some pitfalls and lessons learned?What are some pitfalls and lessons learned?
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Lessons Learned
1. Blending is not an excuse to add more fat…
…keep it lean
2. E-Learning is not a ‘trash dump’ for bad content…
…learning needs to happen online too
3. Blended learning is a process…
…so guide them through it
4. Don’t be a tech snob or ideologue…
….be pragmatic in selecting technologies and approaches
5. Blended learning can represent a fundamental change…
…it may require change management
6. It doesn’t all need to roll out together…
…Consider a phased rollout
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When does blended learning make sense?When does blended
learning make sense?
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When Integrated Blends Make Sense
lowlow highhigh
lowlow
highighh
Skill ComplexitySkill Complexity
Ski
ll Im
port
an
ceS
kill
Imp
ort
an
ce
1122
3344
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Examples
Mission-critical competencies for most organizations Leadership Management Service Communications
Organization-specific competencies Selling skills for a sales organization Design skills for an engineering,
architecture, or advertising firm
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How do we know when a blend is good?
Or bad?
How do we know when a blend is good?
Or bad?
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Some factors to consider…
Effectiveness
“Tastes great!” Technologies &
approaches match the needs
Promotes skill transfer Prevents fading over
time Is user friendly Supports emotional
needs, not just cognitive needs
Efficiency
“Less filling!” F2F classroom time
optimized Online synchronous
time optimized Online seat time
minimized
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What are some pros and cons?What are some pros and cons?
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Possible Pros and Cons
Pros More efficient learning More instructionally
sound More common sense More flexibility for
learner Reduces classroom
time Lowers travel costs Lowers downtime
Cons More complex Less economies of scale Can be more expensive
to develop Can take longer to
develop Can take longer to
deploy Can be more expensive
to maintain