designing a blended learning program … and other great mysteries of life

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Designing a Blended Learning Program and Other Great Mysteries of Life. Gus Prestera, PhD President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University Certified Performance Technologist. February 17, 2009 Berkeley College. - PowerPoint PPT Presentation

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  • Designing a Blended Learning Programand Other Great Mysteries of LifeGus Prestera, PhD President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University Certified Performance TechnologistFebruary 17, 2009 Berkeley Collegewww.effectperformance.comwww.bevenourprestera.comwww.personal.psu.edu/gep111

  • Why Am I Such a Blending Fool?Why Am I Such a Blending Fool?

  • Curriculum DesignConsultingCustom Course Development:Classroom Materials (guides, slides, T3)E-Learning (courseware, tests, games, simulations, webinars, m-learning)Blended LearningClassroom and blended programs in the areas of:Leadership DevelopmentManagementSalesServiceCommunicationTrainer CertificationHosting and facilitation

  • What is Blended Learning to You?What is Blended Learning to You?

  • What is blended learning to me?Using MULTIPLEDelivery TechnologiesWith MULTIPLEApproachesFor the SAMETarget AudienceTo accomplish MULTIPLEInstructional ObjectivesWithin a SINGLEIntegrated StrategyTo achieve DESIREDOrganizational Results

    By efficiently supporting learning and performance over time.

  • Asynchronous e-Learning

  • Synchronous e-LearningMonitor participationPolling

  • Virtual WorldsWe arePenn State! (kind-a)www.secondlife.com

  • Mobile Learning

  • Some Technologies Course Management System (e.g., Angel, Blackboard) E-Mail Blog Threaded Discussion (Bulletin Board) Courseware Tutorials Simulations & Gaming Tests and Assignments Podcasts & Vodcasts Books & Workbooks Mobile Learning & Wikis Classroom Instruction Audio Conference Video Conference (Tele-Presence) Web Conference Virtual Worlds Chat Whiteboards Multi-User Games Virtual Worlds Collaboration Tools

  • Some Approaches

  • Performance Engineering ModelCapacity to learn to perform to improveMotivation to learn to perform to improveInformation Clear expectations Relevant feedback Clear instructionsResources Materials, tools Time Working conditionsIncentives Financial rewards Recognition, praise Positive work environmentKnowledge Know-how Skills FluencyIndividualFactorsOrganizationalFactorsGilbert, 1970 Human Competence

  • Performance SolutionsCapacity to learn to perform to improveMotivation to learn to perform to improveInformation Clear expectations Relevant feedback Clear instructionsResources Materials, tools Time Working conditionsIncentives Financial rewards Recognition, praise Positive workKnowledge Know-how Skills FluencyClarify expectationsProvide feedbackProvide instructionsFormal learningInformal learningProvide resourcesImprove toolsErgonomicsSimplify workDevelopmentHire/ReplaceIncentivize performanceRecognize performanceCultural changeCoachHold accountableHire/Replace

  • Blended Learning ModelsMarker & Prestera, 2006

  • What is blended learning to me?Using MULTIPLEDelivery TechnologiesWith MULTIPLEApproachesFor the SAMETarget AudienceTo accomplish MULTIPLEInstructional ObjectivesWithin a SINGLEIntegrated StrategyTo achieve DESIREDOrganizational Results

    By efficiently supporting learning and performance over time.

  • What process can we use to design it?What process can we use to design it?

  • *The Learning ProcessHow do we support learning over time?Skill BuildingKnowledge BuildingSkill MasterySkill TransferSkill FluencyAwareness BuildingPrestera & Marker, 2006Skill RefreshBarriers to Transfer

  • Design ConsiderationsMatch technologies with needsWhat can be self-paced vs facilitated?What can be online vs F2F? Optimize support for key points in the learning processHow do we get commitment to move beyond awareness?What can we do to support transfer?

    Give it legs!What can we do to promote fluency?What can we do to prevent fading? Match approaches with needsWhat can we do to optimize the classroom training?What can we do to optimize virtual classroom? Keep it cohesiveHow do we guide learner through the blend?Where do we have overlap? (yet avoid redundancy)

  • *Course Map: A Coaching CourseIntroductory WebinarFollow-upConference callWBT tutorialClassroom EventHalf-Day: Overview for supervisorsget their commitment to support transfer1-hour webinar to set context, provide overview, and set expectations build awarenessLaying the Groundwork for Coaching Build knowledgeWBT tutorialPodcast SeriesThe Coaching Process Build knowledgeFocus on practice, practice, practice Mastery of skillsDiscuss what worked, what didnt, and how to overcome obstacles - Skill transfer12 scenario-based podcasts to help maintain skill Reduce fadingOnline TestCovering the 2 modules above Mastery of knowledgeExecutive BriefingPlaybookOTJ AssignmentsResource SiteWeb site containing links to tools, resources Eventually, move towards social networking format

  • *Supporting the Learning Process Skill BuildingKnowledge BuildingSkill MasteryAwareness BuildingPrestera & Marker, 2006 Introductory Webinar WBT Tutorials Case-based activities and discussion in the classroom Online Test Role Play in the classroom Executive Briefing OTJ Assignments Follow-up Discussion Playbook Feedback Systems Additional possibilities: Coaching the Coach Coaching Certification Coaching Black Belt Skill TransferSkill FluencySkill RefreshPodcastsResource Site

  • Introductory WebinarLaying the FoundationThe Coaching ProcessOnline Knowledge ExamPre-work AssignmentClassroom EventPost-work AssignmentFollow-Up WebinarResource Site12 Monthly PodcastsHow might your blend look different?Pre-work AssignmentClassroom EventPost-work AssignmentResource Site3-DayClassroom & OTJ Blend1 -DayClassroom, e-Learning, & OTJ Blend

  • Another Example?Another Example?

  • Skill BuildingKnowledge BuildingSkill MasterySkill TransferSkill FluencyCommunication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building Orientation Guide Curriculum Guide Compensation Guide Expectation Setting with Branch Managers Checkpoint Call (with Training Manager) Week-by-week Roadmap

  • Workbooks Web-based Training Live Meetings (with Training Manager) Online Exams Books WebcastsSkill BuildingKnowledge BuildingSkill MasterySkill TransferSkill FluencyCommunication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building

  • Scenario-based Exercises Case Studies Situational Videos

    Skill BuildingKnowledge BuildingSkill MasterySkill TransferSkill FluencyCommunication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building

  • Weekly Coaching Sessions (Role Plays) Action Learning Assignments Branch Manager Meetings

    Skill BuildingKnowledge BuildingSkill MasterySkill TransferSkill FluencyCommunication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building

  • Performance Tracking Branch Manager Meetings More Coaching Sessions Instructor-led Workshops Continuing Education & Certifications

    Skill BuildingKnowledge BuildingSkill MasterySkill TransferSkill FluencyCommunication Strategies: Application Strategies: Educational Strategies: Simulation Strategies: Feedback Strategies: Awareness Building

  • What are some pitfalls and lessons learned?What are some pitfalls and lessons learned?

  • Lessons Learned1. Blending is not an excuse to add more fat

    keep it lean2. E-Learning is not a trash dump for bad content

    learning needs to happen online too

    3. Blended learning is a process

    so guide them through it4. Dont be a tech snob or ideologue

    .be pragmatic in selecting technologies and approaches5. Blended learning can represent a fundamental change

    it may require change management6. It doesnt all need to roll out together

    Consider a phased rollout

  • When does blended learning make sense?When does blended learning make sense?

  • When Integrated Blends Make SenselowhighlowhighSkill ComplexitySkill Importance1234

  • ExamplesMission-critical competencies for most organizationsLeadershipManagementServiceCommunicationsOrganization-specific competenciesSelling skills for a sales organizationDesign skills for an engineering, architecture, or advertising firm

  • How do we know when a blend is good? Or bad?How do we know when a blend is good? Or bad?

  • Some factors to considerEffectivenessTastes great!Technologies & approaches match the needsPromotes skill transferPrevents fading over timeIs user friendlySupports emotional needs, not just cognitive needs

    EfficiencyLess filling!F2F classroom time optimizedOnline synchronous time optimizedOnline seat time minimized

  • What are some pros and cons?What are some pros and cons?

  • Possible Pros and ConsProsMore efficient learningMore instructionally soundMore common senseMore flexibility for learnerReduces classroom timeLowers travel costsLowers downtimeConsMore complexLess economies of scaleCan be more expensive to developCan take longer to developCan take longer to deployCan be more expensive to maintain

    Blended learning is a design approach that involves combining multiple instructional formatssome technology-based, some traditional, some self-paced, some instructor-ledto address a single instructional need. This approach offers potential advantages in terms of learning, transfer, and cost avoidance. In this session, well examine those potential advantages and look at specific examples of blended courses, programs, and curricula, then discuss best

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