designing a blended learning program … and other great mysteries of life

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1 Designing a Blended Learning Program and Other Great Mysteries of Life Gus Prestera, PhD President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University Certified Performance Technologist February 17, 2009 Berkeley College www.effectperformance.com www.bevenourprestera.com www.personal.psu.edu/ gep111

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Designing a Blended Learning Program … and Other Great Mysteries of Life. Gus Prestera, PhD President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University Certified Performance Technologist. February 17, 2009 Berkeley College. - PowerPoint PPT Presentation

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Page 1: Designing a  Blended Learning Program … and Other Great Mysteries of Life

1

Designing a Blended Learning

Program…and Other Great Mysteries of

LifeGus Prestera, PhDPresident, effectPerformance, Inc.Partner, Bevenour Prestera and Associates, LLPAdjunct Professor, Penn State UniversityCertified Performance Technologist

February 17, 2009Berkeley College

www.effectperformance.com www.bevenourprestera.com www.personal.psu.edu/gep111

Page 2: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Why Am I Such a Blending Fool?

Why Am I Such a Blending Fool?

Page 3: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Manager

OTJ Training

Job Aids

Coaching

Mentoring

Classroom Trainer/Designer

ClassroomILT

Classroom Simulations

Knowledge-based Assessments

Performance-based Assessment

E-Learning Designer

E-Learning Tutorials

Online Testing

Online Simulations

OnlineGames

MobileLearning

Synchronouse-Learning

Page 4: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Manager

OTJ Training

Job Aids

Coaching

Mentoring

Classroom Trainer/Designer

ClassroomILT

Classroom Simulations

Knowledge-based Assessments

Performance-based Assessment

E-Learning Designer

E-Learning Tutorials

Online Testing

Online Simulations

OnlineGames

MobileLearning

Synchronouse-Learning

Page 5: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Manager

OTJ Training

Job Aids

Coaching

Mentoring

Classroom Trainer/Designer

ClassroomILT

Classroom Simulations

Knowledge-based Assessments

Performance-based Assessment

E-Learning Designer

E-Learning Tutorials

Online Testing

Online Simulations

OnlineGames

MobileLearning

Synchronouse-Learning

Page 6: Designing a  Blended Learning Program … and Other Great Mysteries of Life

6

Curriculum Design Consulting Custom Course

Development: Classroom Materials

(guides, slides, T3) E-Learning

(courseware, tests, games, simulations, webinars, m-learning)

Blended Learning

Classroom and blended programs in the areas of: Leadership

Development Management Sales Service Communication Trainer Certification

Hosting and facilitation

Page 7: Designing a  Blended Learning Program … and Other Great Mysteries of Life

7

What is Blended Learning

to You?

What is Blended Learning

to You?

Page 8: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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What is blended learning to me? Using MULTIPLE

Delivery Technologies With MULTIPLE

Approaches For the SAME

Target Audience

To accomplish MULTIPLE Instructional

Objectives Within a SINGLE

Integrated Strategy To achieve DESIRED

Organizational Results …By efficiently supporting learning and performance

over time.

Page 9: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Asynchronous e-Learning

Page 10: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Synchronous e-Learning

Monitor participation

Polling

Page 11: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Virtual Worlds

We are…Penn State! (kind-a)

www.secondlife.com

Page 12: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Mobile Learning

Page 13: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Some Technologies…

FacilitatedSelf-Paced

Syn

chro

nous

Asy

nch

ron

ous

• Course Management System (e.g., Angel, Blackboard)

• E-Mail

• Blog

• Threaded Discussion (Bulletin Board)

• Courseware Tutorials

• Simulations & Gaming

• Tests and Assignments

• Podcasts & Vodcasts

• Books & Workbooks

• Mobile Learning & Wikis

• Classroom Instruction

• Audio Conference

• Video Conference (Tele-Presence)

• Web Conference

• Virtual Worlds

• Chat

• Whiteboards

• Multi-User Games

• Virtual Worlds

• Collaboration Tools

Page 14: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Some Approaches…

Page 15: Designing a  Blended Learning Program … and Other Great Mysteries of Life

15

Performance Engineering Model

Capacity• …to learn

• …to perform

• …to improve

Motivation• …to learn

• …to perform

• …to improve

Information• Clear expectations

• Relevant feedback

• Clear instructions

Resources• Materials, tools

• Time

• Working conditions

Incentives• Financial rewards

• Recognition, praise

• Positive work environment

Knowledge• Know-how

• Skills

• Fluency

IndividualFactors

OrganizationalFactors

Gilbert, 1970Human Competence

Page 16: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Performance Solutions

Capacity• …to learn

• …to perform

• …to improve

Motivation• …to learn

• …to perform

• …to improve

Information• Clear expectations

• Relevant feedback

• Clear instructions

Resources• Materials, tools

• Time

• Working conditions

Incentives• Financial rewards

• Recognition, praise

• Positive work

Knowledge• Know-how

• Skills

• Fluency

•Clarify expectations•Provide feedback•Provide instructions

•Formal learning•Informal learning

•Provide resources•Improve tools•Ergonomics

•Simplify work•Development•Hire/Replace

•Incentivize performance•Recognize performance•Cultural change

•Coach•Hold accountable•Hire/Replace

Page 17: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Blended Learning ModelsApproach Description Best Suited For…

1. Stitching Using different media and delivery technologies based on cost/benefit profile

Leveraging existing resources and minimizing costs

2. Styles Matching the media and delivery technology with audience learning styles

Increasing participation in training and raising learner satisfaction

3. Bookend Sequencing instruction such that e-learning comes before and after instructor-led training or such that instructor-led training comes before and after e-learning

Optimizing the time and investment involved with instructor-led training

4. Integrated Develop a cohesive strategy for addressing a learning need that integrates multiple learning activities and involves both formal and informal learning

Developing mission-critical skills

5. Performance Develop a cohesive strategy for addressing a performance need, leveraging not only formal and informal learning but also non-training performance improvement interventions

Improving performance

Marker & Prestera, 2006

Page 18: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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What is blended learning to me? Using MULTIPLE

Delivery Technologies With MULTIPLE

Approaches For the SAME

Target Audience

To accomplish MULTIPLE Instructional

Objectives Within a SINGLE

Integrated Strategy To achieve DESIRED

Organizational Results …By efficiently supporting learning and performance

over time.

Page 19: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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What process can we use to design it?

What process can we use to design it?

Page 20: Designing a  Blended Learning Program … and Other Great Mysteries of Life

2020

The Learning ProcessHow do we support learning over time?

SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

SkillSkillTransferTransfer

SkillSkillFluencyFluency

AwarenessAwarenessBuildingBuilding

Prestera & Marker, 2006

SkillSkillRefreshRefresh

Bar

rier

s to

Tra

nsfe

r

Page 21: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Design Considerations

Match technologies with needs

What can be self-paced vs facilitated?

What can be online vs F2F?

Optimize support for key points in the learning process

How do we get commitment to move beyond awareness?

What can we do to support transfer?

“Give it legs!” What can we do to promote

fluency? What can we do to prevent

fading?

Match approaches with needs What can we do to optimize the

classroom training? What can we do to optimize

virtual classroom?

Keep it cohesive How do we guide learner

through the blend? Where do we have overlap?

(yet avoid redundancy)

Page 22: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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22

Course Map: A Coaching Course

Introductory Webinar

Follow-upConference

call

WBT tutorial

Classroom Event

Half-Day: Overview for supervisors…get their commitment to support transfer

1-hour webinar to set context, provide overview, and set expectations – build awareness

Laying the Groundwork for CoachingBuild knowledge

WBT tutorial

Podcast Series

The Coaching ProcessBuild knowledge

Focus on practice, practice, practiceMastery of skills

Discuss what worked, what didn’t, and how to overcome obstacles - Skill transfer

12 scenario-based podcasts to help maintain skillReduce fading

Online Test Covering the 2 modules aboveMastery of knowledge

Executive Briefing

Playbook

OTJ Assignments

Resource SiteWeb site containing links to tools, resourcesEventually, move towards social networking format

Page 23: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Supporting the Learning Process

SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

AwarenessAwarenessBuildingBuilding

Prestera & Marker, 2006

Introduct

ory Webinar

• WBT Tutorials

• Case-based

activities and

discussion in the

classroom

• Online Test

• Role Play in

the classroo

m

• Executive Briefing

• OTJ Assignments• Follow-up Discussion• Playbook

Feedback Systems

Additional possibilities:

• Coaching the Coach

• Coaching Certification• Coaching

“Black Belt”

SkillSkillTransferTransfer

SkillSkillFluencyFluency

SkillSkillRefreshRefresh

•Podcasts•Resource

Site

Page 24: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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IntroductoryWebinar

Laying the Foundation

The CoachingProcess

Online Knowledge Exam

Pre-work Assignment

Classroom Event

Post-work Assignment

Follow-UpWebinar

Resource Site

12 MonthlyPodcasts

How might your blend look

different?

Pre-work Assignment

Classroom Event

Post-work Assignment

Resource Site

3-DayClassroom

& OTJ Blend

1½ -DayClassroom, e-Learning, & OTJ Blend

Page 25: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Another Example?Another Example?

Page 26: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

SkillSkillTransferTransfer

SkillSkillFluencyFluency

Communication Strategies:

Application Strategies:

Educational Strategies:

Simulation Strategies:

Feedback Strategies:

AwarenessAwarenessBuildingBuilding

• Orientation Guide

• Curriculum Guide

• Compensation Guide

• Expectation Setting with Branch Managers

• Checkpoint Call (with Training Manager)

• Week-by-week Roadmap

Page 27: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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• Workbooks

• Web-based Training

• Live Meetings (with Training Manager)

• Online Exams

• Books

• Webcasts

SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

SkillSkillTransferTransfer

SkillSkillFluencyFluency

Communication Strategies:

Application Strategies:

Educational Strategies:

Simulation Strategies:

Feedback Strategies:

AwarenessAwarenessBuildingBuilding

Page 28: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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• Scenario-based Exercises

• Case Studies

• Situational Videos

SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

SkillSkillTransferTransfer

SkillSkillFluencyFluency

Communication Strategies:

Application Strategies:

Educational Strategies:

Simulation Strategies:

Feedback Strategies:

AwarenessAwarenessBuildingBuilding

Page 29: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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• Weekly Coaching Sessions (Role Plays)

• Action Learning Assignments

• Branch Manager Meetings

SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

SkillSkillTransferTransfer

SkillSkillFluencyFluency

Communication Strategies:

Application Strategies:

Educational Strategies:

Simulation Strategies:

Feedback Strategies:

AwarenessAwarenessBuildingBuilding

Page 30: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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• Performance Tracking

• Branch Manager Meetings

• More Coaching Sessions

• Instructor-led Workshops

• Continuing Education & Certifications

SkillSkillBuildingBuilding

KnowledgeKnowledgeBuildingBuilding

SkillSkillMasteryMastery

SkillSkillTransferTransfer

SkillSkillFluencyFluency

Communication Strategies:

Application Strategies:

Educational Strategies:

Simulation Strategies:

Feedback Strategies:

AwarenessAwarenessBuildingBuilding

Page 31: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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What are some pitfalls and lessons learned?What are some pitfalls and lessons learned?

Page 32: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Lessons Learned

1. Blending is not an excuse to add more fat…

…keep it lean

2. E-Learning is not a ‘trash dump’ for bad content…

…learning needs to happen online too

3. Blended learning is a process…

…so guide them through it

4. Don’t be a tech snob or ideologue…

….be pragmatic in selecting technologies and approaches

5. Blended learning can represent a fundamental change…

…it may require change management

6. It doesn’t all need to roll out together…

…Consider a phased rollout

Page 33: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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When does blended learning make sense?When does blended

learning make sense?

Page 34: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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When Integrated Blends Make Sense

lowlow highhigh

lowlow

highighh

Skill ComplexitySkill Complexity

Ski

ll Im

port

an

ceS

kill

Imp

ort

an

ce

1122

3344

Page 35: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Examples

Mission-critical competencies for most organizations Leadership Management Service Communications

Organization-specific competencies Selling skills for a sales organization Design skills for an engineering,

architecture, or advertising firm

Page 36: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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How do we know when a blend is good?

Or bad?

How do we know when a blend is good?

Or bad?

Page 37: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Some factors to consider…

Effectiveness

“Tastes great!” Technologies &

approaches match the needs

Promotes skill transfer Prevents fading over

time Is user friendly Supports emotional

needs, not just cognitive needs

Efficiency

“Less filling!” F2F classroom time

optimized Online synchronous

time optimized Online seat time

minimized

Page 38: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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What are some pros and cons?What are some pros and cons?

Page 39: Designing a  Blended Learning Program … and Other Great Mysteries of Life

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Possible Pros and Cons

Pros More efficient learning More instructionally

sound More common sense More flexibility for

learner Reduces classroom

time Lowers travel costs Lowers downtime

Cons More complex Less economies of scale Can be more expensive

to develop Can take longer to

develop Can take longer to

deploy Can be more expensive

to maintain