designing a dynamic competency framework for the service system innovation architect
DESCRIPTION
OLIVIER ZEPHIR and Sandrine REITERTRANSCRIPT
Designing a dynamic competency framework for the service system innova6on architect
O.Zephir & S.Reiter
CRP Henri Tudor, Luxembourg
The DELLIISS project has been funded with support from The European Commission. IESS 1.1 Second Intena<onal Conference on Exploring Service Science 1
DEsigning Lifelong Learning for Innova<ve Service Systems
9 Academic partners and 23 associated partners (Public/Private sector) University of Amsterdam Technical University of Catalonia, Barcelona Founda<on for the Open University of Catalonia Faculty of Informa<cs Masaryk University Brno University of Geneva Public Research Centre Henri Tudor, Luxembourg University of Paris 1 Pantheon-‐Sorbonne Faculty of Engineering of the University of Porto University of Skövde
2 Year Project (2008-2010) 400 K€ (300K€ EACEA Funded)
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EU skill card design structure
Interviews Focus groups Na<onal skill
cards EU skill card
Missions & Roles
Ac6vity (X)
Task (X1) Competences
Task (X2)… Competences
Ac6vity (Y)…
Task (Y1) Competences
Task (Y2)… Competences
Know How &
SoS skill
Increase of the valid character of captured informa<on in each phase
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Structured interviews were carried out in each European par6cipa6ng partner (50 Interviews)
Each EU partner has compiled a draS Skill card describing ac6vi6es/tasks/Knowledge/Know how/soS-‐skills
6 partners compiled Skill card was validated at na6onal level within focus groups (40 par6cipants)
6 Na6onal skill cards were obtained
EU skill card elabora<on process
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The analysis
The na6onal skill cards were compared and a content convergence
analysis was operated for each described topic: Ac6vi6es/Tasks/
Knowledge/Know-‐how/SoS skills
A common framework was applied to capture and merge ac6vi6es
,tasks and the related links with competences
Na6onal skill cards/ Contents
LU ES CZ FR NL PT Captured Convergent elements are merged
Converging Ac6vi6es
Related Tasks
Related Competences
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Some figures
0%
20%
40%
60%
80%
100%
IT Other
64%
36%
Interviewees distribu6on by sector of ac6vity
0%
20%
40%
60%
80%
100%
R&D Academia Other Large SME
Public Private
19% 30%
15% 21%
15%
Interviewees distribu6on by type of organisa6on
0%
20%
40%
60%
80%
100%
R&D Academia Other Large SME
Public private
13%
37%
13% 18% 20%
F-‐groups par6cipants distribu6on by type of organisa6on
0%
20%
40%
60%
80%
100%
IT Other
45% 55%
F-‐groups par6cipants distribu6on by sector of ac6vity
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The captured ac<vi<es
Periscopic ac<vity
Task 8
Knowledge 12
Knowhow 12
So\ skill 12
Total items 44
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Explore and analyse market, business orienta<ons concepts across disciplines and Iden<fy opportuni<es
Technical strategy and planning -‐ Emerging technology monitoring Business/IS strategy and planning -‐ Research Human factors -‐ Human factors integra<on -‐ Non-‐func<onal needs analysis Informa6on strategy -‐ Informa<on management
Service Design
Task 7
Knowledge 39
Knowhow 26
So\ skill 7
Total items 79
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Service Design : Align business and technology, build innova<ve services proposals, business case design and strategic planning Systems development -‐ Systems development management -‐ Data analysis/modeling -‐ Systems design -‐ Network design -‐ Programming / so\ware development -‐ Systems tes<ng Business/IS strategy and planning -‐ Informa<on assurance -‐ Research -‐ Informa<on security -‐ Strategic applica<on of informa<on systems
Project management
Task 7
Knowledge 28
Knowhow 8
So\ skill 8
Total items 51
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Project management and cross domain coordina<on to develop and run services Advise & guidance -‐Business risk management Resource management -‐ Informa<on System coordina<on Business/ IS strategy and planning -‐ Strategic applica<on of informa<on systems Technical strategy and planning -‐ Network planning Installa6on and integra6on -‐ Por<ng/so\ware integra<on -‐ Systems integra<on Quality -‐ Compliance audit
Promote innova<on
Task 2
Knowledge 8
Knowhow 7
So\ skill 5
Total items 22
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Promote innova6on and the integrated view of services by communica<ng, sharing informa<on and knowledge in and out the organisa<on.
Educa6on and training -‐ Educa<on and training delivery Sales and marke6ng -‐ Marke<ng
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Designing learning trajectories
Knowledge map
EU Skill card +
Elaborate customised learning trajectories
What next ?
› European Execu6ve Master in Innova6ve Service Systems ⋅ For CTO/CIO assistants, Experienced project managers and product managers, IT/business architects, Senior business analysts and business developers, Senior consultants ⋅ 6 intensive weeks of lectures in 6 different European exclusive loca<ons during 18 months ⋅ wri6ng of master’s thesis from an innova<ve or research project in the company or organiza<on
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Thank You
Olivier Zephir & Sandrine Reiter
CRP Henri Tudor, Luxembourg
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