designing a training session for public authorities (efita 2011)
DESCRIPTION
Presentation titled "Designing a Training Session for Public Authorities". Rural Inclusion Workshop / EFITA 2011 Conference. Prague, Czech Republic 11-14/7/2011.TRANSCRIPT
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Rural InclusionDesigning a Training Session
for Public AuthoritiesNikolaos Marianos, Madalina Ungur, Vassilios
ProtonotariosGreek Research & Technology Network, Athens, Greece
Charalampos Thanopoulos, AgroKnow Technologies, Athens Greece
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Rural Inclusion Project Acronym: Rural Inclusion Contract no :238900 Project Type: CIP-ICT PSP Start Date: 01/07/2009 Duration: 36 Months Total Budget: 4.800.000€ EU Funding: 2.400.000 € Web Site: www.rural-inclusion.eu Wiki Page: wiki.agroknow.gr/ruralinclusion
Rural Inclusion Vision
Rural Inclusion: making the life of civil servants and rural entrepreneurs easier through
innovative eGov services, training tools and methods
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Rural Inclusion Objectives
Principal Objective
To reduce the administrative burdens (ABs) of rural SMEs, by reducing the information
elicitation process of businesses when they want to use a particular instance of
some public service, or making more effective use of the resources
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Rural Inclusion Objectives
To deploy a number of innovative eGov services that will complement the provision of the selected public services, and will facilitate the interaction between the rural SMEs and the regional authorities
To adopt and implement an innovative approach for the training of both staff of the regional public agencies and SME communities on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Technology
Rural Inclusion Platform: Incubator of three different, independent
and well-defined components Semantic eGov eGovTube RuralObservatory2.0
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Semantic eGov
The main bundle of semantic eGov services that helps reducing the administrative burden for rural SMEs, in
regard to their transactions with regional public authorities
[designed by NUIG & CERTH]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Semantic eGov Helps citizens and businesses find the specific version of the
public services which addresses their needs and matches their profiles among a large number of service versions that a public service type has, through a user-friendly, self-explanatory interface that offers them the necessary guidance throughout the process.
Informs citizens and businesses whether they are eligible for a specific public service.
Provides complete and well-structured information for the identified service
The component has been developed and deployed in the context of SemanticGov by the Digital Enterprise Research Institute (NUIG), Ireland and CERTH
http://www.semantic-gov.org/Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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eGovTube
A semantically interactive web platform for knowledge and experience exchange between users related to
facilitating the gradual adoption of the innovations proposed (i.e. the eGov services proposed by Semantic eGov and Observatory 2.0) in the target communities
[designed and developed by CEDEP]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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eGovTube
Evolution of CMTube, designed and developed by CEDEP based on latest web trends makes extensive usage of video, profiling, game
dynamics, agents and network visualizations captures the attention and involvement of community
members
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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RuralObservatory 2.0
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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The carrier of training content, also provisioning for some additional eGov services [designed and developed by GRNET]
RuralObservatory2.0
Online observatory that has been developed in the context of the Rural-eGov
(http://rural-egov.eu)
Leonardo da Vinci (LdV) initiative
Monitors and assesses the e-Government services that are being deployed in a number of rural areas around Europe.
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training and Living Labs in Rural Inclusion Major aspect of the overall Rural Inclusion approach a
collaborative training and networking approach What? adopt and implement an innovative approach
for the training Who?
staff of the regional public agencies SME communities
On What? on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services
Why? to accomplish a cultural change towards the usage of online public services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Objectives of the Training Events for PAs Train Public Authorities to:
become professional in using the services of the Rural Inclusion project
model Public Authorities services according to the Rural Inclusion service modeling methodology
assist their community in taking up the services provided by Rural Inclusion
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training Events
It is expected that training events will take place in the five (5) participating user regions In the Greek island of Chios In the Spanish autonomous region La Rioja In the French area of Lammote - Beuvron In the area of Latvia In the Communauté de Communes du Nord
Martinique (overseas France)
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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R.I. Training events around the world
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training Events
Organised by user partners and supported by technical partners
Two kinds of training events: Small Scale Local Events Large Scale National Events
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Small Scale Training Events
3-5 P.A. employees and representatives of Local Public Authorities
focusing on both training and dissemination encourage and support the development of
links and first discussions on possible collaborations
participants asked to participate to the Large Scale National events and provide contacts
evaluate the R.I. platformRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Training Events 10-15 P.A. employees and representatives of
National Public Authorities Training on:
Modelling public services Using R.I. Services and Tools Hands on sessions
Invite to model their public services using R.I. methodology
evaluate both the training session and the R.I. platform
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Small Scale Events Agenda (1/2) Welcome speech and introduction Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses P.A. e-service presentation P.A. public service presentation
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Small Scale Events Agenda (1/2) Hands-on Session – Using the R.I. Services Q&A session Evaluation: evaluate the R.I. Services -
Platform Closing - Partner Affiliation Programme
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Events Agenda (1/3) Welcome speech and introduction Pre Training Session Evaluation
(Questionnaires by GRNET) Setting up Rural LL in RI Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses Hands-on Session – Using the R.I. Services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Events Agenda (2/3) Measuring Administrative Burdens GEA PS Description Template Poor versus complete service descriptions GEA PS Description Example Diagrams for modeling public services Presentation of a real example of a modeled
public service Hands-on Session – Modeling of real public
services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Events Agenda (3/3) Presentation of the eGovTube Hands-on Session – eGovTube Using and exploiting the opportunities of
RuralObservatory 2.0 Hands-on Session – RuralObservatory 2.0 Q&A session: Post Training Session Evaluation Closing
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Conclusions
Training Sessions aim to train the personnel of Public Authorities (P.A.).
To achieve maximum impact from the initial interaction and consultations with the P.A. employees, a two-step process comprising of Small Scale Local events and Large Scale National Training events is proposed.
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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