designing interpersonal and collaborative message

Economics and Finance Institute

Chapter 13

Designing Interpersonal and Collaborative Message

Lecturer: Lim ChanthaRoom: 04Group: 012010-2011

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Membership

1. Yang Maria

2. Heng Chanleaphy

3. Kheang Yanita

4. Khouy Sotheary

5. Sim Kunthea

6. Chan Sunyi

7. Vany Vansithsathya

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Outline and Responsibility

Introduction

I. Communicating interpersonallyII. Relational communication Interpersonal communication and relationship Why are Business relationship Important? Types of relationship

How do I influence my relationship? Practice redesigning relationship What are the rules for business relationship? Breaking the rules Cross-cultural rules

III. Communicating Nonverbally

Vanny Vansithsathya

Khouy Sotheary

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IV. Types of Nonverbal CommunicationV. Communicating in Small Group What is a small group? What is the difference between small-group and interpersonal Communication? Purposes of business group and teams

VI. The Four C’s of Effective small group Commitment Cohesion Collaboration Yang

Maria Conflict Modification Strategies Practices the Four C’s

VII. Conformity

KheangYanita

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VIII.Leadership in Group and Teams leadership in Meeting Gender difference in Meeting

IX. Technology for Group and Teams C-Commerce Distance Business Meeting

Conclusion : Chan Sunyi

Slide Controller : Sim Kunthea

Heng Chanleaphy

Communicating Interpersonally

Interpersonal Communication

• interaction between at least two people engaged in

the co-creation of a relationship

6Presented by Sathya

Relational Communication

1. Interpersonal Communication and Relationships

• A relationship is a dynamic system of interaction

coordinated through communication between two or

more people.

2. Why Are Business Relationships Important?

• increased productivity and morale

• smooth purchase and delivery of services

• heightened customer satisfaction.7Presented by Sathya


3. Types of Relationships

Complementary Relationship

• communicators engage in contrasting behavior

Symmetrical Relationship

• communicators mirror each other’s behavior

8Presented by Sathya


4. How Do I Influence My Relationships?

When people interact, they repeatedly send and receive messages. These messages and reactions continually move around and between the communicators.

9Presented by Theary


5. Practice Redesigning Relationships

• Talk about the relationship

• Negotiate new rules and structure

• Change the context

• Change your reaction pattern



6. What Are the Rules for Business Relationships?

• Interactive rules

• Standard rules

• Role-related rules

7. Breaking the Rules

• can produce varied reactions and bring about

the negative responds11Presented by Theary

8. Cross-Cultural Rules



Communicating Nonverbally

Nonverbal Communication

• Body movements or vocal variations that

communicate without words


What is the big deal about communication nonverbally?

• happens continuously

• conveys 93 percent of our emotional meaning

• can occur unintentionally

• many cues are contextual

• often more reliable and believable than verbal

Communicating Nonverbally


Types of Nonverbal Communication

1. Kinesic behaviors

• vocal sounds other than words

2. Eye behavior

• paralinguistic sounds, such as

“um,” “er,” and “uh,”

15Presented by Nita


4. Chronemics

• study of how people use and perceive time.

16Presented by Nita

3. Paralanguage

• Vocal interferences

Presented by NIta 17

5. Proxemics• Intimate distance• Personal distance• Social distance• Public distance

6. Haptics

• involves touching behavior


Communicating in Small Group

What Is Small Group?

• is composed by two or more independent people,

aware of group membership and communicating

to reach common goals

What’s The Difference Between Small Group and

Interpersonal Communication?

18Presented by Nita

Communicating in Small Group

Purposes of Business

Groups and Teams

Task force

Quality circles

Steering committee

Management teams

Project teams

Cross-functional teams

Self-managing teams

problem-solving teams

Virtual teams19Presented by Nita

The Four C’s of EffectiveSmall Groups

20Presented by Maria


Commitment

• members’ consistent participation on group-

related tasks, and dedication to maintaining group

values and achieving group goals


Presented by Maria 22


Cohesion

• establishment of harmonious and compatible

working relationships

Collaboration

• members of a team work together to accomplish

a task

Presented by Maria 23


Conflict Modification Strategies

• problem modification techniques that groups use to

resolve disputes


Commitment • Offer ideas and contribute alternative choices• Assist other members to refocus on group goals• Reaffirm group goals and values• Discuss goals in terms of what all members have in commons

Cohesion • Encourage other members to participate• Smooth ruffled feathers•Respectfully discuss member ideas

Collaboration • Create an open and informal atmosphere• Brainstorm•Offer to assist other members with their tasks• Stay on schedule with your own assignment

Conflict modificationstrategies

• Listen actively to the concerns• Refrain from assigning blame for problems• Accept that different people have different styles• Think carefully before presenting your argument

Practice the Four C’s


Conformity

Conformity

• acceptance of influence and adherence to group rules

Groupthink

• when members neglect relevant news or information that contradicts what the group already believes


Leadership in Groups and Teams

Leadership

• ability to influence people and share a vision that moves

projects or the organization forward in a productive and

creative way

Leadership in Meeting

Group leaders spend many hours each week in meeting.

• Agendas

Guidelines or lists of the subjects to be discussed at a

meeting

26Presented by Leaphy

Gender Differences in Meetings

Women Men

• less interrupt other speakers. • Interrupt other speaker more

• less take the floor to speak •Take the floor and hold the floor

for long period

•Use tag questions such as “don’t

you think ?”

• Are more likely to state verbal

point concretely and

authoritatively

•Are less confident about

building strong argument

• Are more verbally aggressive

and confident about building

arguments

• Prefer more face to face

interaction and collaboration

• Prefer to work independently

and collaborate less27

Technology for Groups and Teams

Technology

• has provided many new virtual teamwork channels to communicate through, including handheld devices, intranets and instant messaging.

Collaborative Commerce or C-Commerce

• technology that allows companies to collaborate with customers, suppliers, and distributors to improve existing products and services and to create new products.


Distance Business Meetings

1.Teleconferencing

most common type of distance meeting in which participants communicate by phone from different locations



2. Videoconference



Presented by Leaphy 31

3. Web conferencing

use of compact cameras and microphones attached to personal

or laptop computers to send and receive audio and video

messages transmitted over the Internet


Advantages Disadvantages

Teleconferencing • Time and money saving; far-flung employee or client can communicate and costly time consuming travel can be remove•More employee can be include in meeting tan if extensive travel were necessary

• Lack visual interactivity that make the message more difficult

Videoconferencing •saves time and money• It comes closet face to face

•Video camera and conferencing equipment cost expensively •Require skill technical•Coordinate of participant can sometime difficult

Web conferencing •Less expensive than Videoconferencing to set up.• Doesn’t require skilled technicians to operate the equipment

• Delay time because we have to wait the visual and audio transmission.


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