designing to learn: creating effective mvp experiments - lean ux nyc 2014

Designing to LearnCreating Effective MVP Experiments

Melissa Perri @lissijean

Consultant Lean Product Manager UX Designer Teacher Twitter addict (@lissijean) Blogger (melissaperri.com)

Hi! I’m Melissa.

@lissijean

• What is an MVP (and why should we care)?

• Setting Up MVP Experiments

• Types of MVPs and How to Choose

• Iterating on MVPs

• Agile + MVP: How does it work together?

Agenda

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Why MVP?

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“Match your taste with the exceptional finds of industry insiders.”

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My way is faster.

This isn’t what I needed.

I don’t know how to use it.

The information I want to see isn’t on here.

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Validate Before Building

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Build

Measure

Learn

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Iterate your way to Product/Market Fit

your users

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MVPMinimum Viable Product

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MVP Smallest amount of work you can do

to test your idea.

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LEARN

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MVP = Minimum Feature Set

Agile Methodology MVPs

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Focus on problem not features.

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MYTH

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Crappy products

Crappy products everywhere

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Good MVPs offer a great experience to the customer.

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MVP =

Experiment

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Experiment Process Set Up !

Design !

Run !

Feedback !

Iterate

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Setting up MVP Experiments

PART I

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1. Define Customer & Problem 2. Investigate assumptions 3. Design a test 4. Measure customer behavior 5. Evaluate success 6. Pivot or persevere

Process

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DefineDefine

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Customers want twitter-like messages in their feed.

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Customers want twitter-like messages in their feed.

Not a problem.

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Real ProblemCustomers don’t think the

curators are authentic.

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Investigate

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Assumptions

Shoppers care that curators are authentic.

Shoppers will engage more with real messages on site.

Shoppers think tweets are authentic.

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Riskiest Assumption

Shoppers care that curators are authentic.

Shoppers will engage more with curator messages on site.

Shoppers think tweets are authentic.

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Design a Test

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Setting up a test1. What do we want to learn? 2. How do we measure that? 3. What’s the least we can build to learn?

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Will shoppers engage more with curator messages?

What do we want to learn?

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Engagement Clicks, purchases, added to cart

How do we measure that?

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What is the least we can build to learn?

Wizard of OzLooks real to the customer,

completely manual on the backend.

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Measure

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How do we measure engagement?

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Clicks on product.

Purchases. Add to cart.

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What do we consider successful?

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Minimum Success CriteriaWhat is the minimum number we need to

hit to consider this validated?

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Time Salary# Peoplex x

Cost to build completely

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Minimum Success Criteria

Improvement needed to justify cost to build.

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25% increase in engagement in A/B test.

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Evaluate

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0% change over other products.

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INVALIDATED

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But why?

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Why didn’t users engage?


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User Testing Sessions watch them use it.

How do we find that out?

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Emails.

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Pivot

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strategic change in direction based on learning.

Pivot

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Riskiest Assumption

Shoppers will engage more with curator messages.

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Will shoppers engage more with curator messages

through email?


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Engagement Opens, Click throughs, purchases.

How do we measure that?

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What is the least we can build to learn?

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How do we determine success?

30% increase in engagement over other emails.

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Success!2x Open Rate 3x Purchases

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Now, we automate. Now, we invest.

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workshop one:

Setting up MVP Experiments

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We’ve recently received a flurry of complaints from Macy’s shoppers.

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“Every time I come into Macy’s, I spend HOURS I don’t have and can never seem to find what I’m looking for. I know exactly what type of item I want, but options are all over the place. It’s daunting.”

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“I needed a blue tie to go with my suit for a friend’s wedding, so I went to find it but there were too many options. Where do I even start? I don’t even know how to choose.”

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Who is the customer?

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“OpenSky shoppers who visit the site at least once a month, but rarely buy.”

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What is their problem?

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“Do not think the curators are authentic.”

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10 minutes

In your teams, write down your customer and their problem for Macy’s.

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Shoppers who are purchasing something specific out of necessity, not browsing.

Customer Hypothesis

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Cannot find what they need efficiently.

Problem Hypothesis

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What are we assuming about the customer and the problem?

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Riskiest AssumptionWhat are we the most uncertain about?

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10 minutes

In your teams, write down your assumptions and pick the riskiest one.

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Assumptions

Shoppers are overwhelmed by the amount of options.

Shoppers do not want to browse.

Shoppers want help finding items.

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Now, we design a test for that riskiest assumption.

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Types of MVPs

PART II

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WHAT SHOULD YOU ALWAYS DO FIRST?

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InterviewsGet out of the building and talk to people.

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• First thing you should do. • Talk to at least 10 people. • Verify the problem and the customer hypothesis. • Verify as many assumptions as you can.

When to do Interviews

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ConciergeDelivering a service manually.

Delivering a service manually.Concierge

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The Good The Bad• Very close to the

customer, easy to learn. • Can adjust easily based on

feedback. • Very easy and cheap to

get started.

• Not scalable. • Time consuming to run.

Concierge

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• If you are testing a service. • Trying to determine what customers will respond to. • Testing and refining with a small number of people.

When to use Concierge.

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Wizard of OzLooks real, but manual on the back end.

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Subscription

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The Good The Bad

• Looks exactly real to customers, so very accurate response to if you would build it.

• Need to code to get started. • Can’t tell you why customers

don’t use it.

Wizard of Oz

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• Running a test with a large audience. • Trying to sell a feature or service before it is built,

but pretend it is already there. • If you are concerned about sacrificing brand.

When to use Wizard of Oz.

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Landing PageA pitch of your product, to gauge idea reception.

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The Good The Bad

• Just a pitch, don't need to refine the whole idea

• Can launch in a matter of minutes

• MOST PEOPLE FORGET THEY NEED TO DIRECT PEOPLE HERE THROUGH MARKETING.

Landing Page

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• Looking for initial customers to test. • Trying to gauge how much interest there is

in the idea. • Great way to pitch to a large audience.

When to use Landing Page.

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VideosDemo what your product can do through hacking

it together for a video.

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The Good The Bad

• Can demonstrate complicated things.

• Show a prototype before producing them all.

• More complicated to put together.

• Needs to be a certain amount done before you can make the video.

Videos

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• If your product does something very easily. • When your product sounds complicated. • When people need to see it to believe it.

When to use Videos.

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What if I’m not solving a dire need?

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workshop two:Design your test.

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You have already interviewed your customer,

they have that problem.

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Now how are you going to solve that problem?

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Choose an MVP strategy and plan out a test.

30 minutes

• What you are trying to learn? • Explain every little detail of the test. • What are you measuring? • Minimum success criteria.

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Resources

Access to 2 Macy’s stores Access to Macy’s online page !

3 Store Interns $30,000 salary each 10 Sales Associates In Store $40,000 salary each 5 Developers $100,000 salary each 1 Designer $100,000 salary Yourself $100,000 salary

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Every time you start with a minimum feature set,

a kitten dies.

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Responding to Constraints &

Feedback

PART III

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The goal of an MVP is to learn.

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Customer Feedback

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Constraints

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Restricts medium. Restricts resources.

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workshop three:

Alter your test based on constraints.

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You learned that people only have this problem online.

How do you make an online MVP?

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You learned that people only have this problem in store.

How do you make an in person MVP?

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How would you change your MVP experiment based on these new

constraints?

5 minutes

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MVPs in Agile Teams

PART IV

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Gather Requirements

Spec features

Design Interfaces

Development

QA Process

Release

Waterfall

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Gather Requirements

Spec features

Design Interfaces

Development

QA Process

Release

Product Manager UX Designer Developer

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Agile

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Individuals and Interactions over

Processes and Tools

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Agile SprintsShort, goal oriented sprints formed around a problem running Build, Measure, and Learn.

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Build

Measure

Learn

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Product Manager

UX Designer Developer

Small, cross-functional teams

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monday tuesday wednesday thursday friday

Reflect & Define Specify Build & Refine Build & Refine Customer Feedback

Sprint Structure

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Problem Exploration

MVP Experiments

Feature Development

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MVPs are only a test.

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“My solution is too obvious, if I just build it people will use it.”

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Customers will only use your features if it fills a need.

Customers will only use your features if it fills a need.

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“Lean is just for startups, my company is too grown up.”

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Lean applies to all companies.

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Melissa Perri !

Want an MVP Guide? [email protected] !

produxlabs.com melissaperri.com !

!

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