designing wearable experiences ux lisbon 2015
TRANSCRIPT
Designing Wearable
ExperiencesUX Lisbon 2015
1975
What is the User Experience?
A watchA screenA button
An interaction
2015
What is the User Experience?
A memoryA story
The user defines the meaning
How do we enable and enhance that
meaning?
Alastair
Al
Twitter@acuity_design
Hashtag#SensoryUX
Housekeeping
Safety
What's this workshop about?
LearningObjectives
Understanding more about:• Our 9 senses and sensory cognition• Information theory and gesture design issues
• Individual emotional and sensational mapping and testing
• Sensory substitution and multimodal/post-screen user interfaces
• Sensory augmentation and neuroplasticity
• Core questions for wearable user experiences
Confusion&
Uncertainty
Uncertainty in process delivers
greater certainty of deliverable success
Be open&
questioning
Themes
WearablesSmart Cities
Internet of Things
Designing a wearable experience
≠Strapping a sensor and/or a screen to a
user
And yet...
Fitness
My Cat is sad because Apple Watch is just another wrist mounted notification screen with health sensor
Notifications
Notifications
Multimodal notification nightmare
What can we do?
Going beyond screens
Relearningour senses
Understanding more usability
Timing
Volume
Meaning
Load
Designing for cognitive
accessibility
Perceivable Intelligible Actionable
Perceivable Intelligible Actionable
Can I sense it?
Perceivable Intelligible Actionable
Can I understand
it?
Perceivable Intelligible Actionable
Can I do something
with it?
Perceivable Intelligible Actionable
Enabling conversations
A framework
Behavioural
Physical
Behavioural
Physical
Behavioural
Physical
Behavioural
Physical
Sensational
Emotional
MultimodalitySensoryFutures
Event Plan
Meaning & Usability
MultimodalitySensoryFutures
Event Plan
Meaning & Usability
Perceivable Intelligible Actionable
Accessibility
Multimodality Playtime Show & Tell
Multimodality
10.30CoffeeBreak
Meaning
Gesture Playtime Show & Tell
Meaning & Usability
Usability
Neuroplasticity Sensory
Substitution
Sensory Futures
Sensory Augmentation
Multimodality
Tactile projects
Confusion
Haptics
Senses
Touch
Smell
Taste
Sight
Hearing
Touch
Smell
Taste
Sight
Hearing
1
2
3=
4
Touch
Smell
Taste
Sight
Hearing
CognitiveSlopTime
Chion
Hearing is the frame for your
senses
More Senses
SightVision
HearingAudition
TasteGustation
SmellOlfaction
TouchSomatosensory
Balance & accelerationEquilibrioceptionTemperature
ThermoceptionKinaesthetic senseProprioception
PainNociception
TimeChronoception
Other internal sensesInteroception
Playtime• Communicating without seeing• Teams create messages with
anything here• Use Touch to communicate• Allocate one person as listener• The listener can monologue• Prototype quickly, learn fast
Context
In an Airport
Discovery
Difficult
Sensory architecture
Behavioural
Physical
Sensational
Emotional
Behavioural
Physical
Sensational
Emotional
Attention
Attention
Sensor Avoid
Attention
Sensor
Seeker
Avoid
Bystander
Axes of conscious and unconscious
sensing
Living Sensationally
Attention
Sensor
Seeker
Arousal
Avoid
Bystander
Non arousal
Attention
Sensor
Seeker
Pleasure
Arousal
Avoid
Bystander
Displeasure
Non arousal
PAN model
Imagination
Attention
Sensor
Seeker
Pleasure
Arousal
Avoid
Bystander
Displeasure
Non arousal
Positive emotion and sense of
purpose matter
We live in our imagination
Sapiens
The brilliance of humanity is we
don’t live in reality
Coffee Break
Back in 30 minutes
Meaning&
Usability
New rules
If we want to talk in new ways through new
technology, we need to agree new rules
Meaning
Meaning1 Understanding
2 Creating3 Sensory
1Understanding
meaning
InformationTheory
2 parts toconversation
What we say
Confirming understanding
Loop
What we say
Confirming understanding
Meaning is made in the
reply
The user creates
meaning with you
2Creatingmeaning
Metaphor
Language isbuilt on
metaphor
This thing is LIKE these things
SIMILE
This thing is LIKEthis thing or this
thing
ANALOGY
This thing isthis thing
METAPHOR
SimileSimile
Simile
Simile
SimileSimile
Simile
Analogy Analogy
Metaphor
Mutual agreement of meaning
Proposal of meaning
Agreement of meaning
3SensoryMeaning
Body Language
Spiteful Resting Face
Sign Language
Signs as wordsFaces as grammar
Gesture
Gesture
Words Symbols
MessagesIn symbols
In physical gestures
Translate to Words
Discovery
User centered
Culturallyspecific
PROJECT SOLI
We can use total experience to
create messages
But need to balance meanings s &
information across senses
Usability
Usability1 Movement
2 Social3 Sensory design issues
1Movement
We move to think
We think to move
Our journeys define our memories
Situational&
Contextual
2Social
Stories
We remember what we want to share
3Sensory design
Timing
Volume
Meaning
Load
Timing
Timing
Volume
Timing
Volume
Meaning
Timing
Volume
Meaning
Load
Sensory Futures
Neuroplasticity
Sensory Substitution
Daniel Kish
Decision to change
Necessary but not sufficient Mindfulnesspractice
Sensory practice
Neuroplastic change
Necessary but not sufficient
Successful Sensory Substitution
Emotional desire to change Key gateway for success
A model for neuroplastic change & sensory substitution
TIME
Emotion
Loop
We change the technology
The technology changes us
Learn from impairment to understand
augmentation
BrainPort
USArmy
USArmyStudy
V.E.S.T.
“History of the future in 100
objects”Adrian Hon
ConnectedIntimacy
TailoredEcosystems
Co-EvolvedPossibilitiesPerson As ComputerPerson To Computer
Person To Person
Social Technology
Futures
Connectedintimacy
Enabling empathy
Supporting decision making
Tailoredeco systems
Shared places
Smarter places
Co-Evolved possibilities
Embodiment
Technology as part of us
An airport
User in the airport
User journey through an airport
How does the wearable affect the user experience?
Min – Max model explores stories
Think of the person, in a place, amongst
people, with a purpose
Perceivable Intelligible Actionable
Timing
Volume
Meaning
Load
Here’s some new factors
What changes?
How do you design a wearable
experience?
We candesign wearable experiences now
How well it workswith peopledepends...
It's aboutproduct designservice design
sensesemotions
social connections
Technology works in a human context of
social and sensory needs
What to do?
Talk
Tell stories
Test
Throw stuff away
Be open&
questioning
We live in our
imagination
1973
One more thing…
The user defines the meaning
Thank you