desktop management 2004 advancing the state of the art
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DESKTOP MANAGEMENT 2004Advancing the State of the Art
DESKTOP MANAGEMENT 2004Advancing the State of the Art
Desktop Desktop ManagementManagement
A straightforward process made complex owing to the environment and the demands of related activities
Number and variety of assets
Distributed architectures
Number and variety of organizations and agencies owning or using assets
Related dependent processes – IT, support, finance, accounting, HR, operations
Desktop Desktop ManagementManagement
Assets must be managed throughout the technology lifecycle
Planning
Procurement
Deployment
Maintenance
Refresh
Desktop Desktop ManagementManagement
These activities must be tracked, managed and reported to support the needs of related business processes
Customer/end user support
Investment planning
Accounting
Human Resources
Desktop Desktop ManagementManagement
Any attempt at a complete solution is a costly and risky undertaking
Enterprise-class solutions are expensive
Significant customization to achieve stated functionality and integrate with existing systems
Behind-the-firewall client/server applications involve multiple licenses and multiple implementations
Enterprise solutions require long-term commitment to vendor’s vision
Time and expense in implementation means years for ROI
Discovery
Planning
Procurement
Configuration
Deployment
Help Desk
Break / Fix
Security
Moves, Adds, Changes
Investment Planning
Budgeting
Accounting
Reporting
Technical Business Process
Integration
Desktop Management spans a range of activities from technical to business
process
Desktop Management spans a range of activities from technical to business
process
Desktop Desktop ManagementManagement
Benefits of a step-by-step approach
Rapid implementation
Low cost
Rapid ROI
Manageable risk
Keys to a successfulDesktop Management solution
Keys to a successfulDesktop Management solution
Open Standards flexible
Web-based
Modular
adaptable
portable scaleable upgradeable
value-adding risk-manageable
ProductivIT – Foundation Technology for Lifecycle Management
ProductivIT – Foundation Technology for Lifecycle Management
Tech Support
Hardware Maintenance
Moves, Adds, Changes
Universal Automated Universal Automated Request for Technical Request for Technical
ServicesServices
Completely Completely Customizable User Customizable User
InterfaceInterface
Configurable collectors to capture data independently or on demand
HTTP routing to Web servers for universal access and repository
Secure and non-intrusive capture and routing
Email response engine for automatic alerts and notification
Asynchronous Data Asynchronous Data Capture and RoutingCapture and Routing
Field Tech
Collectors
IDF Repository
Response Engine
Help Desk
IT Dept./Eng.
InternetInternet
ProductivIT ProductivIT ArchitectureArchitecture
Browser-based data viewing and report facilities enable universal access
Context-driven views deliver just-in-time information
Report facility provides access to historical data and performance analysis
Custom query facility allows ad hoc reporting
IT Support Services PortalIT Support Services Portal
Browser View of Incident Data FileBrowser View of Incident Data File
ProductivIT – Report FacilityProductivIT – Report Facility
Asset Tracking
Configuration Management
Change Control
Pre-Migration Analysis
Quality Assurance
Incident History
Asset Managem ent
Configuration Deploym ent
Asset Insight TS. Census
Baseline or m asterIncident Data F ile (IDF)
Elim inate costly m anualcapture process
Im prove inform ationquality and frequency
Asset Managem ent
Asset Tracking License Managem ent
Custom er Support
Help Desk Support Software Maintenance H/dware Maintenance (B/F)
Rem edy Peregrine Heat Support Magic
Tickets opened v iaAutom ated Request forSupport (http/em ail)
Context-driv en IDF v iewsthrough Productiv ITportal
Expedite support withtim ely inform ation
Increase single-v isitrepair rate
Im prove custom er Q oSand productiv ity
Asset Insight TS. Census
Scheduled "snapshot"(IDF)
Report Query Facility
Update inv entory on-dem and
Generate ad hoc reports Identify suspicious
activ ity
Integrated Seat Managem ent Services
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SMS Activity BenefitsThird Party ToolsProductivIT Interface
Pro
du
cti
vIT
Da
ta
B
us
Pro
du
cti
vIT
Da
ta
B
us
Asset Insight TS. Census
Autom ated Request forServ ice
Baseline or m asterIncident Data File (IDF)
Scheduled "snapshot" Report Query Facility
Elim inate costly m anualcapture
Track changes throughlifecycle
Plan and m anageupgrades
Change Managem ent
Moves, Adds, Changes Configuration Control Refresh and Disposal
SMS Activity
SLA m anagem ent tools IDF Repository Report Query Facility
Prov ide value-addreporting and analysis
Im prove financial control Correlate perform ance
with inventoryl
Perform ance Reporting
HW /SW Perform ance SLAs/User Satisfaction Financial Control
Security
Security Policy
Scheduled "snapshot"(IDF)
Track configurationchanges
Trend M icro McAfee
Integrated Seat Management Services
BenefitsThird Party ToolsProductivIT Interface
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BenefitsBenefits
Offer a clearly differentiated, technically advanced solution
Realize significant cost savings in every activity
Improve coordination and communication among vendors and with customers
BenefitsBenefits
Improve every measure of performance in desktop management
Reduce tool clutter and implementation overhead
Achieve a rapid return on investment