dev& impl of trg ch 7
TRANSCRIPT
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Development and
Implementation of Training
Kamal Uddin Ahmed Ph.D.
NSU MBA HRM 603 Sunday 13 March 2011
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InstructionalMaterial
InstructionalEquipment
Traineesand Trainer
Manuals
Facilities
InstructionalStrategy
DetermineFactors That
FacilitateLearning and
Transfer
AlternativeInstructional
Methods
DEVELOPMENT PHASE
Input Process Output
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Implementation of training
Develop and implement different methodsof training to facilitate adult learning andto meet training objectives
Use of appropriate AV for a given trainingobjective and method
Effective seating arrangement on trainingdetermine room suitable for neededtraining
Key trainer activities for effective training
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Lecture and Discussion
Lecture is used to transmit information.When training requires that traineeunderstand and integrate material before
moving forward. Two way communicationis essential
used when
Lack of knowledge
Improper attitude
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Two way communication
Accomplished through Questioning:
Open ended and close ended
Overhead question and direct question
Relay question and Reverse question Encouraging trainees to respond
Guided discovery
Answer writing
Ice-breaker: designed to be fun but generatesenergy that will continue up to the end
Listening
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Reasons for bad listening
Information processing is faster thanspeaking, giving trainee an opportunity tothink other stuff
Assuming what the speaker is going tosay, thus interrupting to respond
Believing that speaking not listening, is atool to control
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Common reasons for not listening
I dont like you
I dont like the way you talk
The topic is too dull or boring
It is too difficult for me to understand
I am not interested in the topic
I know what you are trying to tell me
I know more about the subject then you do
I would rather day dream
I would rather pay attention to things or persons
around me
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The Ten Commandmentsof Listening
Stop talking Put talker at ease
Show talker you want to listen
Remove distractions
Empathize with talker
Be patient
Hold your temper
Go easy on argument andcriticism
Ask questions
Stop talking
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Other techniques for maintaininginterest
Move around while talking
Use nonverbal communication
Get rid of dysfluencies Provide variety
Use pf exercise/ games
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Typical lecture presentation errors andways to overcome them
Talking with back to trainees while writing on the boardor flip chart
Using highly unfamiliar words, technical jargon, orcomplex sentences
Providing examples that are irrelevant Reading rather than lecturing
Speaking in a monotone
Making distracting gestures
Leaving projector on with no image or an irrelevantimage
Lack of coordination between the lecture and visualsshown
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Protocol while using AV
Place the pointer on overhead rather thanon screen
Turn off the projector when not in use
Do not talk to the visual aid, talk to thetrainees
Remove the visual aid not in use
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Techniques of Using Visuals
Make certain that everyone in theaudience can see the visuals.
Explain the visuals if necessary.
Organize and plan the use of each visual.
Talk to the audience--not the visuals.
Avoid blocking the listeners view of thevisuals.
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Facilities
The training room
Furniture
Furniture setup Trainer
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Trainers KSA
Knowledge
Subject matter
Organization
Adult learning process
Instructional methods
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Trainers KSA
Skills
Interpersonal and verbal skills
Platform skills
organization skills
Attitudes
Commitment to help
Commitment to org
Self efficacy
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Trainer Credibility
First Impression
Experience
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Training sessions
Be guided by
Your background and knowledge.
The audiences interests.
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Then Prepare.
Gather the information needed Next,organize
Introduction
Body
Conclusion
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Introduction
Prepares listeners to receivemessage
Arouses interest
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Some Opening Strategies
Give a human interest story
Pose an unanswered question
Present a surprise statement Give a startling statistic
Use appropriate humor
Quote a recognized expertAppeal to solve a common
problem
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Body
Divide the whole into comparableparts.
Apply conventional relationships ofdata (time, place, quantity, factor,combination).
Use factors for presenting issues andquestions.
Connect major points with transitions.
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The Conclusion, Ending
Consider
Restating the subject.
Summarizing key points.
Stating that conclusion theclimactic ending.
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Presentation Methods
Extemporaneous from notes,rehearsed
Memorized the most difficult,hazardous
Reading typically dull,mechanical
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Appearance and Physical Action
The communication environment the thingsthat surround you as you speak.
Your appearance how they see you is part of
the message.Your posture also communicates.
So does your walking to and from the podium,
during speechAlso, your facial expressions (smiles, eye
movements, frowns)
Likewise, the your gestures vague in meaning,
but they communicate
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Use of Voice
Vary Pitch
Change Speaking Speed
Use Vocal Emphasis Develop Pleasant Voice
Quality
Improve Through Self-Analysis and Imitation