devante a. quick - brand ambassador2017
TRANSCRIPT
Devante A. Quick
Herndon, VA, 20171 (703) 899-5331 [email protected]
Professional Summary: Leadership Customer Service Retail Experience Hiring/Retention Attentiveness Excellent oral & Communicative skills Training & Development Clear Communication High Level of Focus & Attention to Detail Team Building Adaptability Visual Schematics Coaching-based Management Employee Relations Merchandising Team Leadership Time Management/Patience Presentation I am an experienced professional with over 5 years of Team Level Management, Customer Service, and Retail Experience within the civilian sector. Through my experience within Retail, Customer Service, and Team Level Management positions my tenacity and people skills have melded with my ability to always put the customer first. Backed by my continued studies within the A.S. of Business Administration degree program I will be able to provide a rich set of skillsets in the aid of your business venture.
PROFESSIONAL EXPERIENCE
Banana Republic FEB 2016 – PRESENT
Brand Ambassador
● Communicated effectively will all customers in order to better their experience within the store.
● Assumed Stock Lead position whenever necessary in order to increase workflow efficiency for the Banana
Republic team
● Effectively managed the influx of people through Banana Republic with well-developed multi-tasking skills.
● Utilized the Customer Relationship Management methodology in order to create a customer-centric atmosphere
within every customer interaction.
● Assisted in marketing and sales by presenting the Banana Republic brand in a professional and attractive way to
all customers.
● Assisted in the presentation of Merchandise and other Items for sale in order to attract prospective buyers.
Family Dollar Stores APR 2013 – FEB 2016
Team lead
● Maintained the longest staffed employee at the High Point family dollar location.
● Conducted and maintained inventory and inventory losses on weekly basis to monitor store profits.
● Scheduled interviews and conducted interviews in place of the store manager.
● Managed stock crews to ensure productivity.
● Trained new hires on proper company stocking techniques and safety procedures.
● Conducted the merchandise presentation changes for all major holidays including changes made based off
merchandise profits.
● Trained all entry level job positions to include stocker and cashier to new hires.
● Assisted the manager in the production of the weekly work schedule and helped the store manager keep track of
the hours needed from the staff.
● Monitored the weekly hour’s allotment in order to keep the hours worked beneath weekly cap on hours.
● Acted as a mediator between senior leadership and subordinates in order to work out Process Improvement Plans
(PIP’s).
PROFESSIONAL DEVELOPMENT
Formal Education
Associates of General Sciences – Business Administration Concentration JAN 2017 - PRESENT
Northern Virginia Community College, VA
Associates of General Sciences – Photography Concentration APR 2015 - DEC 2016
Randolph County Community College, NC
General Education Diploma (G.E.D) MAY 2012 – JUL 2012
Guilford Technical Community College, NC