Developing A Positive Attitude

TermsArrogance – being overbearing and full of self-importance

Assertive – being direct, honest, and polite to those around you

Attitude – your way of looking at people and the world

Defensive – being very angry and refusing to listen to peers and others around you

Terms Cont’dEnthusiasm - eager interest

Gossip – idle talk that consists mostly of rumors

Professionalism – handling problems and criticism at work gracefully and maturely

Self-esteem – a recognition and regard for yourself and your abilities

I’m PositivePositive thinking is the first step in building a positive attitude.

Positive thinkers tend to get along well with others.

When you are able to turn a bad situation into a good one by listening to a customer, you are demonstrating a positive behavior.

Your attitude and how you react in certain situations at work and in life determine how others perceive you.

Developing Self-Esteem

An essential step in developing self-esteem is to recognize your abilities

A feeling or knowledge of your abilities, called confidence, generates success.

Repeating to yourself statements such as “I can achieve whatever I want” can help you overcome inner doubt.

The Importance of Enthusiasm

Doing your work with enthusiasm can help you develop a reputation as a hard and willing worker.

Dealing With Mistakes

A good way to handle a mistake is to learn from it.

Representing Yourself

To make sure your work efforts are recognized, you should keep a journal of your accomplishments.

Assertiveness – Not Arrogance

Sometimes assertiveness can be confused with arrogance if the person exhibits overbearing behavior.

Acting Like A Professional

An important part of professionalism is handling criticism gracefully.

Accepting Criticism

One advantage of constructive criticism is that it addresses behavior, not attitude.

Criticism that is presented in a way that can help you learn and grow is constructive.

Sometimes it is difficult to accept criticism when you are standing up for the values that are important to you.

Handling PressureWhen you are dealing with a complex problem at work, it’s a good idea to break larger tasks into smaller steps.

Making a daily “to do” list can help you deal with on-the-job pressure.

Handling GossipA worker who gossips frequently does so in order to feel important.

Controlling AngerChanneling your energy into problem solving can help you control anger on the job.