developing a technology-enabled workforce dr ann wales programme director for knowledge management,...
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Developing a Technology-Enabled Workforce
Dr Ann Wales Programme Director for Knowledge Management, [email protected]
Pam Nicoll, Programme Director, RRHEAL, [email protected]
Baseline analysis of technology-enabledlearning access, skills and support across
Scotland’s health and social services
Overview
1. Introduction - strategic drivers
2. Aims
3. Findings
4. Educational response
Everyone Matters: 2020 Workforce Vision“…Improve patient care and overall performance…by ensuring that everyone is supported to make the best use of new technology… and has fair and appropriate access to learning and development opportunities.”
Scotland’s Digital Future: Delivery of Public Services.“Our workforce will be skilled in its general use of IT and use digital solutions effectively and efficiently.”
Draft Refreshed eHealth Strategy – Commitment to creating a Technology-Enabled Workforce.
Strategic Commitment to aTechnology-Enabled Workforce
Patient with Healthcare Problem
Gains information via internet,
health record, networks
Individual with Health/Wellbeing Need
Visit Healthcare TeamReceives information
& treatment
Visits healthcare team to understand and discuss options
Information Age
Practitioners support individual
in their home via telehealthcare
Workforce as Brokers of
information & technology
Workforce Delivering Technology-Enabled Care
Industrial Age healthcare
ICT
Developing a Technology-Enabled Workforce Learning Plan
AimThis learning plan will create a technology-enabled health and social care workforce, competent and confident to use
technology to deliver new models of care and as an integral part of their everyday work and learning.
Supported by NES-SSSC-SCTT alliance
Sponsorship from Scottish Government eHealth Strategy Board.
Question
What are the priority issues around supporting the workforce to use technology to assist with service improvement and transformation ?
Analysis of Technology Access, Skills and Support across Scotland’s
Health and Social Services Workforce
National online survey disseminated through existing networks, forums websites etc
Demonstrator organisations:
2 x independent social care
1 x third sector social care
1 x local authority social work dept.
1 x NHS Board• Specific organisation survey: online + paper• Focus groups (10)
Results
12,879 respondents
69% (8942) in health
10% (1273) social services
21% did not state sector.
Use of Devices
99.8% use at least one device, either at work or home.
Work devices:
Desktop computers most common: 82%
Mobile/ smartphone: 47%
Laptops: 27%
Tablets: Only 9%
Mobile phones without internet access used much more widely than smartphones, especially in social care.
Blocks on Access
37% have very poor mobile phone/wifi coverage in their work area.
30% have access to what they need blocked on their workplace computer.
54% of hospital doctors say that access to resources they need is blocked in the workplace
Use of SoftwareAt work:
Relatively easy access to:• Email: 69%• Search engines: 62%• E-learning: 59%
Low use of:• Communities and information exchange: 8%• Podcasts: 2%
Outside work:77% use communities & information exchange.
Greater capabilities in using technology than used at work
Priorities for Training in Use of Technology
77% would welcome training.
Top priorities: Using technology to support 2020 Vision:
1. Using technology to support service users/clients/patients to access and use health and social care resources: 48%.
2. Using technology to use evidence and data for decisions in frontline practice: 42%
3. Using assistive technologies: 41%.
Secondary training priorities
Generic digital literacy skills:
1. Accessing elearning: 35%
2. Creating and publishing online content - eg blogs, podcasts: 33%
3. Using online collaboration tools - eg social networking, social media, online communities, chat: 27%
4. IT basics – e.g. Word, email, spreadsheets: 22%
Specific groups: AfC bands 2-4
• 13% of the health response, mainly admin services• Poorer access to devices at work, and more difficult
to access technology at work• Less confident in using technology• Stronger demand for training in:
• The basics of using computers• Using the web
Specific groups: hospital doctors• 5% of all hospital doctors• Use more devices at work• Consider that they have poor access to technology; but
have better access to smartphone apps and websites.• Poor access to/use of online learning• Less welcoming of training, but demand for training in:
• Supporting decision making in frontline practice• Supporting service users• Using VCs and webinars
Question
1.How far do the survey findings resonate with your insights into workforce needs in Boards?
Educational Response:Proposals for Learning Plan
Consultation:• Stakeholder workshop - Jan 2015• Technology-Enabled Care Learning Event – Feb &
Apr 2015• Learning and Development Leads Feb & Mar 2015• eHealth Education Board and Chair • Tele-meeting with Workforce Lead within the Scottish
Government eHealth Team, the Chair of the NHSS Board eHealth Leads Group, and a representative from the NHSS Boards Learning and Development Leads Group
Phase 1 – 18 months: Aims
1.Build generic digital literacy skills, giving priority to Bands 2-4 healthcare support workers.
• Reflects Workforce Vision focus on HCSWs• Supports staff in using e:ESS, e-KSF, iMatter
2. Support frontline healthcare staff to use technology to share information with service users – including use of social media and social networking technology.
3. Facilitate eHealth Education Board and eHealth Leads to create and own an eHealth workforce learning and development plan.
• Pivotal role in enabling health and social care workers to use technology to deliver new models of care as set out in the 2020 Vision.
• Develop eHealth workforce response to eHealth Strategy and 2020 Vision.
Phase 1 – 18 months: Secondary Aims
1. Disseminate results of Baseline Survey; encourage Boards to respond.
2. Scope priorities for development of technology capabilities within emerging workforce plans in Health and Social Care Partnerships; develop proposals for a phase 2 of Technology-Enabled Workforce Development from April 2016 onwards.
Proposed Approach
Aims 1 and 2: Building technology skills among support workers and for frontline sharing of information between practitioners and service users:
Collaboration and co-creation:• Map current activity • Identify key contacts to collaborate with NES on Steering
Group.• Identify where NES can add value to current learning
opportunities and support local priorities.• Close partnership with Learning and Development and
eHealth Leads.• Creating an online learner journey - sourcing,
organising, sharing existing learning opportunities.
Proposed Approach
Aim 3: Facilitate eHealth Education Board and eHealth Leads to create Learning and Development Plan for eHealth Workforce.
Commission consultancy to work with Education Board and eHealth Leads:
• Circa 4 workshops • Interviews• Drafting and consultation on Workforce Learning and
Development Plan - priorities, outcomes and learning methods.
Discussion
1.Your insights to shape the educational response – how to progress:
• Developing technology skills among support workers.• Workforce learning and development plan for eHealth
Staff.
Digital technology can transform the way public services are delivered and improve the
experience of people using these services
Access /Affordability/Skills Maintenance
• Wheelchair Assessment and referral Training
• Diabetic Foot care• Falls Prevention Training and Education• Assessment of Sick Child –Refresher• Maternity Resources• Handover Training – Foundation Year
Doctors• Northern Islands VC Education Network
Management of the Acute Diabetic Foot Education Network
Mixed discipline staff Quarterly meetings, first Thursday of the month 12.30-13.45 hrs
via VC linked sites Raise awareness, utility and application of existing guidance To enhance speed f referral to diabetes specialist team To reduce numbers of delayed referrals and avoid amputation
**Now adopted by NHS Borders**
Used across Scotland High Uptake**
Implementing Transnational Telemedicine Solutions
http://www.transnational-telemedicine.eu/
Thursday 4 June - Scotland's Specialist Transport and Retrieval - 'ScotSTAR' Update, Sandra Stark, Paediatric Nurse
Consultant, ScotSTAR
Thursday 3 September - Stabilisation and Management of the Critically Ill Child Prior to Transfer, Sandra Stark, Paediatric Nurse
Consultant, ScotSTAR.
Thursday 1 October - APP's for AHPs - Pilot project into the use of ipads for various allied health professionals within NHS Fife
www.rrheal.scot.nhs.ukRRHEAL VC Education Network
Developing a Technology-Enabled Workforce
Dr Ann Wales Programme Director for Knowledge Management, [email protected]
Pam Nicoll, Programme Director, RRHEAL, [email protected]
Baseline analysis of technology-enabledlearning access, skills and support across
Scotland’s health and social services