developing a virtual interdisciplinary research community in higher education
TRANSCRIPT
Developing a virtual interdisciplinaryresearch community in higher education
BARBARA RICHARDSON1 & NEIL COOPER
2
1School of Occupational Therapy and Physiotherapy & 2School of Social Work and Psychosocial
Studies (Formerly School of Nursing and Midwifery), University of East Anglia, Norwich, UK
Summary As multidisciplinary collaboration in both clinical and research settings is becoming a
key aspect of contemporary health care, strategies to enhance interprofessional interaction in
postgraduate research programmes can offer important experiences to facilitate on-going interprofes-
sional relationships. This paper provides a retrospective appraisal of a strategy which used computer-
mediated communication to develop a virtual community network, known as ‘health_voice’, accessed
through a web page. The rationale for developing the network is presented, and the process of designing
and establishing the web-site through an action research approach is described. The outcome of the
strategy is reviewed with regard to the relationships between the ‘real’ and ‘virtual’ community.
Reflections on the developmental process contextualise the initiative within a concept of a community-
of-practice. It is acknowledged that the use of a virtual arena for communication within a research
community involves a cultural change in the dynamics of higher degree teaching and learning. Future
plans to further embed the virtual environment within a postgraduate research culture are given.
Key words: Interprofessional; computer mediated communication; research culture; research training;
community of practice.
Introduction
In the 1970s and ’80s health care professionals wanting to pursue MPhil or PhD qualifications
in the UK frequently studied in the cognate disciplinary settings of social or biological
sciences. Since the 1990s and the advent of university degree based training, health students
are increasingly able to study at a higher level within their own professional disciplines by
accessing research degree programmes established in health professional schools, or by
undertaking professionally oriented higher degrees. Undertaking higher degrees is consistent
with the career framework set out in government documents such as ‘Making a Difference’
(Department of Health, 1999) and ‘Allied Health Professions-Building Careers’ (Department
of Health, 2000). The development of roles for consultant nurses and expert practitioner posts
encourages health professionals to obtain academic qualifications and to continue to input into
clinical areas at a high level of expertise (Department of Health, 2001). The growth of research
oriented qualifications has many positive benefits. For example, evidence from the USA
indicates that doctoral educated nurses enhance interprofessional partnerships, the utilisation
of research and patient outcomes (Berger et al., 1999; Sterling & McNally, 1999). However,
Correspondence to: B. Richardson, School of Occupational Therapy and Physiotherapy, University of East Anglia,
Norwich NR4 7TL, UK. Tel: 01603 593320; Fax: 01603 59316; E-mail: [email protected]
JOURNAL OF INTERPROFESSIONAL CARE, VOL. 17, NO. 2, 2003
ISSN 1356–1820 print/ISSN 1469-9567 online/03/020173–10 # Taylor & Francis Ltd
DOI: 10.1080/1356182031000081777
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the availability of research degrees offered within specific professional groups can limit the
interaction and cross-fertilisation of scholarly debate that is desirable in health care research.
While professions such as nursing, physiotherapy and occupational therapy are keen to
establish their own fields of evidence based expertise, there is also a strong encouragement for
them to participate in interdisciplinary activity (Department of Health, 1994).
While there are many multidisciplinary programmes at master’s level, the cultures and
methods of operation of departments offering postgraduate research degrees are still
comparatively new and developing. Within the social sciences it has been established that
undertaking doctoral work may be an isolating experience (Delamont & Eggleston, 1983;
Hockey, 1991, 1994) in contrast with the natural sciences field in which research is frequently
team based and collaborative (Pole et al., 1997). Ideally health research aims to cut across
these traditional practices with research programmes which encourage contact between
different professions and organisations, while the research agenda remains exclusive to the
individual student. However, although many institutes of higher education support faculties
which relate to health sciences and professional studies, the component schools are often
conceptually isolated and this separation may be compounded by the geographical isolation of
some schools which have become integrated into higher education relatively recently in a
piece-meal way. Isolation at an individual level can militate against students participating
within a research community and therefore reduce their potential for informal learning and
identification with a peer group of researchers. The peer interaction of students, both within
their own school and across schools, may be further restricted by factors such as registration
occurring at a number of points in the academic year; the stage of development of their project
and the diversity of their individual timetables. Varied working styles and teaching and
learning preferences among supervisors can also make the timing and structure of supervisory
sessions vary considerably. As Boore (1996) suggests, opportunities for funding health
professionals for full-time postgraduate studies are very limited and study is frequently
undertaken part-time within a milieu of employment responsibilities and domestic demands
that can prevail against regular attendance at seminars, and engagement in associated
academic and social activities. In addition, many students may be admitted to research
programmes within the discipline of their first qualification and the opportunities to work
within a team environment as promulgated as the optimal work unit for future health care
(Hall & Weaver, 2001; Wood, 2001) may be severely compromised and left to chance
interactions. A combination of such factors can lead to student isolation, loss of motivation,
few interdisciplinary encounters and the potential withdrawal from the research programme.
The development of postgraduate research education in health has occurred within a period
of rising concern for the quality of education and training in Universities and the measurement
of factors such as completion rates for postgraduate research students. This has led to work by
bodies such as the UK Higher Education Quality Council to establish explicit guidelines for
research degrees, and the monitoring of postgraduate provision is becoming fixed within the
research assessment exercise (RAE) and quality assurance agency (QAA) subject reviews. A
review of postgraduate education (Higher Education Funding Council for England (HEFCE),
1996) highlights the importance of a strong research culture to underpin postgraduate research
training. It calls for a culture, which not only provides the requisite infrastructure of equipment
and libraries but also the availability of those active in research to supervise and a peer
community which is important in fostering a high-quality research culture. High quality
supervisory relationships are vital to postgraduate success (Seagram et al., 1998) and Wright
and Lodwick (1989) recognise the frequency and quality of supervision to be critical to the
progress. Collins (1993) suggests that the development of collegial relationships is vital to
support research activities, and Elton and Pope (1989) identify the need to embed students
into social and intellectual networks. Dorn et al. (1995) identify peer support and a sense of
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belonging as important in strengthening the persistence and sustained motivation of students
to complete doctoral study. Health professionals undertaking research degrees need to be
involved with inter-professional and cross-disciplinary activities that facilitate on-going
collaboration and interaction in order to generate research which is clinically relevant and
to prepare them to accept the diversity of epistemological perspectives prominent in
contemporary health research.
The two authors met in a context of mutual concern for the quality of postgraduate research
student experience and the need to bridge interprofessional boundaries. They agreed to the
development of a strategy that aimed to enhance the interaction within the postgraduate health
research community. Postgraduate research students were registered across three health-
oriented schools of Occupational Therapy and Physiotherapy, Nursing and Midwifery, and
Health Policy and Practice. Several specific challenges were identified:
. how to engage all, and particularly part-time, students in a research culture;
. how to offer students an opportunity for identification with their peers, both within their
school of registration and in other health oriented schools;
. how to encourage cross-school discussion which could explore commonly shared
theoretical, methodological and practical research problems;
. how to provide a forum for discussion and a recognised channel for giving and receiving
communication which could lead to collaborative working;
. how to facilitate high quality supervision, to ensure an equitable access to teaching and
learning for all students, whether part-time or full-time;
. how to foster scholarly interaction and good supervisory practice, to stimulate creative
dialogue between students and supervisors across health generally.
An action research framework placed the authors in the dual role of supervisor and researcher,
and further discussion of ways in which these objectives might be achieved followed.
Increasingly use of cyberspace is providing a new social arena for communication and debate
(Hakken, 1999). Undergraduates and graduates are being exposed to web-based learning
formats in taught programmes. Ellenchild Pinch and Graves (2000) describe the use of web
based discussions in the teaching of bio-ethics, and VandeVusse and Hanson (2000) report
how on-line discussions may take the place of traditional classroom sessions, but there has
been less recognition of the need for postgraduate health research students and their
supervisors to explore, evaluate and integrate on-line activity in order to realise its potential in
the process of undertaking research. A strategy that used computer-mediated communication
suggested an ideal way to collectively address the identified objectives. The overall aim was to
provide a space in which to create a virtual community that would become embedded into and
contribute to the growth of a strong multidisciplinary research culture.
The process of development
Delineating the scope and content of the site
Ideas for the scope and content of the web-based communication system were stimulated by
visits to other institutions currently involved in web-based initiatives, and informal discussion
with students. There was an assumption that faculty would wish to contribute to a novel form
of teaching and learning. From reflection on the information gathered it was agreed to be
important to encourage interaction and engagement in academic debate through a web-based
discussion forum that gave psychological safety for the postgraduate health research students
to communicate freely amongst themselves, and with their supervisors, exclusively. This could
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be achieved through construction of an inclusive mailing list that would identify and give
access to the group of students and their supervisors only. It was also important to ensure they
were offered information and assistance on the necessary skills to access what for many would
be an unfamiliar medium of communication. A bulletin board and conference facilities would
together offer asynchronous and synchronous communication channels for a web based forum
and could thus both support communication exchange at times when the peer group schedules
differed and also foster interaction through ‘real time’ discussion when the group were located
at different places geographically, but with a compatible schedule. Finally, it was important to
construct a web page with a user-friendly interface which would provide a location identity for
community members and also attract casual browsers who might be prospective students.
Technical development of the Health_Voice Web-site
Technical exploration started with an investigation of the potential facilities that could be
provided by the central University services. Finding a common language within and between
academics and technicians was problematic. Terms such as chat-line, discussion group,
conference group, news group and distance learning facility (DLF), web board and bulletin
board were used inter-changeably and misleadingly, with each term suggesting different
implications technically and functionally. It was necessary to establish first a commonly
understood basis of need before a University purchase of a web-board system (O’Reilly
Webboard 4.20.100, 1995 – 2000) could be made. This gave facilities for bulletin board
messages, on-line discussion and the construction of an e-mail list of mixed e-address sources.
The software offers asynchronous communication through messages which may be posted at
anytime and stored on a central server and synchronous communication whereby people who
are on-line at the same time can exchange typed messages in real time in a group discussion.
A name was needed to identify the group, to reflect the aims of the project and to announce
what it was. The website was therefore named ‘Health Voice’, this being an acronym of the
graduate health research student Virtual On-line Information and Community Exchange.
The resulting ‘community’ website has open access for a range of internet service providers
(ISPs). It can therefore be used by anyone, who is registered in the research community, for
24 hours each day from any computer with internet access. The home page is the gateway to
an agreed collection of hyper-links to sources that are relevant to current postgraduates and
potential applicants (e.g. the postgraduate prospectus; the accommodation office; the Dean of
Students office; the Sports Park; local maps of the town and links to the component Schools of
Health admission pages). There is an open access notice board, managed by the School Clerk,
which encourages a sharing of information across the Schools and notifies students and others
of forthcoming events and seminars. Instructions regarding how to register for, and utilise, the
discussion group and bulletin board are given along with the password-protected hyper-link
into the web board communication facilities. Each student and their supervisor(s) have a user
name and password. A technician from one of the Schools manages the site.
Engaging the community – the process of establishing the community space
‘Real’ seminars and social activities acted as building blocks to establish a group and to initiate
development of a programme of virtual on-line seminars. These were timed to integrate with
the ‘real’ seminars in order to enable students to identify themselves as a community of
researchers and to gain feedback from them regarding their utilisation of the virtual space
provided by the web-board. The community group was first defined through attendance at a
‘real’ seminar entitled ‘what constitutes a PhD’ presented by an experienced examiner and
supervisor to which all post graduate research students within the three Schools were invited.
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At this meeting the idea of an on-line community was proposed and was followed by a first
virtual on-line seminar to launch the web site. All relevant people (i.e. all those registered for
postgraduate health research degrees and their supervisor(s)) were encouraged to use the site
via e-mails and hard copy fliers circulated on a number of occasions.
The first on-line seminar was scheduled for 6 – 8 pm mid-week, when it was hoped many of
those registered on the site would log on and participate in a discussion to orient them to the
use of the website. A ‘real’ debriefing meeting for this session was linked in the following week
to a ‘real’ seminar offering an up-date on e-journals and databases from the dedicated health
librarian. From the ensuing discussion at this meeting a further programme of virtual seminars
was planned. Topics of most interest to the students were thesis construction, expectations of
PhD supervision and procedures for viva examinations. While these are issues of concern for
the management of all research degrees, a strong similarity in perceived learning needs
between students in the different academic and professional groups was notable. The final pre-
defined seminar programme included systematic literature reviews, statistics, PhD vivas,
teaching and learning preferences and thesis construction. Appropriate facilitators were
recruited to lead the sessions, which were run on an approximately monthly basis, at a variety
of times to try and accommodate the diverse professional and domestic responsibilities of
students.
Evaluation in the developmental process
All on-line session facilitators were asked to provide e-mail feedback on their experience,
which was triangulated with the two authors’ reflections of the focus of the conversation in
each seminar, the participants who logged-on, and the on-line dynamics to identify any
implications for the next session. Feedback generated within the on-line and ‘real’ seminars as
the site operated was also taken into account in an on-going evaluation of the evolution of the
site.
Out of a potential 19 students and six supervisors, each of the virtual and real meetings
attracted between three and eight students and two to three supervisors from across all of the
health schools. The jointly suggested programme of on-line seminar discussions was the most
used element of the web-site. Shared interests in topics which form the mechanics of doing a
PhD provided a basis for multidisciplinary discussion of individual research topics. The
strategy of alternating initial ‘virtual’ seminars with ‘real’ seminars to facilitate face-to-face
meetings which could monitor progress was successful in revealing some early technical
problems for users unaccustomed to accessing communication software through a web-site. In
response, a ‘real’ practical hands-on seminar was held in the computer suite, lead by the
technician, who demonstrated the process of accessing the web-site and logging on. The
strategy also facilitated students to organise their own informal social meetings in the bar, and
a seminar in which they presented work to their peers. The growth of this ‘real’ active student
network reinforced the virtual community. Feedback received in de-briefings in the ‘real’
seminars suggested generally that the development was perceived to provide students with a
much needed group identity.
Both students and facilitators commented that the site helped them to develop an
understanding of ‘netiquette’, seen as an important communication skill for conversing
effectively through new media. The on-line facilitators, drawn from: each of the three health
schools, from an executive committee across the ‘professional schools’ group (which includes
the Law and Business Studies and Social Work Schools) and the University Registry,
appreciated using what they declared to be a new mode of communication. They felt it
important to ‘know your stuff’ because the questions and issues brought up in the discussion
were very varied. They also commented on a need to chose seminar topics that are very specific
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(e.g. vivas). If the focus was too broad (e.g. statistics), it was difficult to sustain a whole group
interest and to maintain a focused dialogue. They further commented upon the need in
discussions to respond quickly and to use short phrases because typing becomes truncated
with the urgency of giving an immediate response. There was often a need to manage several
strings of dialogue simultaneously, because a natural pause in discussion between a group of
several people can be further compromised by a lag in technology leading to a scrambled string
of responses, including new topics introduced for discussion, arriving at one time. This reflects
the sentiments of MacDonald and Caverly (2000) who identified that while synchronous
formats allow everyone online to interact, a disadvantage is that web-board programmes do
not organise the conversation. The flow of a conversation can mean that comments from those
with slower typing speeds lag behind those who are faster. The role of a chairperson was
developed in response to this feedback, and eventually functioned to welcome people to the
group as they entered ‘the room’, to sum up debates for those who entered late, to keep the
focus of the discussion; to encourage everyone to present their views, and to recall earlier
relevant comments which became missed by the flow of debate. One facilitator identified a
further benefit of students participating in these groups, stating that ‘it helps if voices can be
heard’. She particularly commented on the ‘good questions’ and wondered if some people
would feel inhibited to ask the same questions in another arena. Ellenchild Pinch and Graves
(2000) have identified that web based discussions using an asynchronous bulletin board can
facilitate discussion for reticent speakers and distance learners who can make their own
comments anytime, dis-engaged from any one group. The experiences of the synchronous
‘live’ discussions in which pertinent and penetrating comments were made by relatively
inexperienced researchers to experienced academics, suggest that the dynamics of face-to-face
interactions alter in ‘virtual’ conversations to further facilitate discussion for reticent speakers.
Brief interviews with four students were undertaken to examine some specific perspectives
of those who were using the site enthusiastically and those who were indifferent to its presence.
The comments of students who showed a strong interest and enthusiasm in sharing ideas and
learning in the novel environment, indicated a desire to further opportunity for both formal
and informal seminar discussion:
It’s important to form a group identity as a research student rather than working as an
individual, which is what tends to happen (full time second year occupational therapy
student)
I get a lot out of talking with other people, partly its nice to feel that there are other
people going through the same experience, the emotions and that, but you also find
out useful things like books they recommend . . . (full time first year psychology student)
As can be expected, not all students wished to engage in every seminar, and some students
chose not to use the web-site at all. Explanations given by two of them showed that they
remained to be convinced about the usefulness of internet based discussion:
If I have a specific problem I prefer to go to someone direct. It is clear who is
important to me. [Supervisor] is important; his advice is to the point, helpful and
supportive. [names] are important for sounding boards. The computer is a faceless
thing you can’t trust ( part-time second year nurse student)
Research culture to me is not sitting together with cups of tea discussing things, but
the environment to make things possible to get things done, the physical location,
accessibility of support. To me the computer is not accessibility, but one way out. If
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the computer is used within a range of measures that is fine, but I still wouldn’t use it
if I had a choice (part-time second year nurse student)
I was always too busy to find the time to log-on (part-time second year physiotherapy
student)
Such comments highlight different perceptions of ways of working in a student cohort and may
also give some indication of a disparate socialisation into a research culture. Research students
gain knowledge within the context of their everyday academic research activity and the
environments in which they have to use this knowledge. It was clear that the staff and students
across the different health schools shared many methodological, philosophical and practice
interests, and their shared concerns were frequently manifested through the interaction within
the seminars and workshops, but all postgraduates did not attend all of these activities.
One of the original objectives of the on-line forum was to engage part-time students in the
research culture. Some students resisted this. It must be acknowledged that different students
have different learning styles and will have preferences for certain contexts of learning.
However the response of these part-time students could also point to a student experience that
lacked interaction with post-graduate researchers other than their supervisors in formal
settings in which use of computers had not been shown to be of importance to the teaching and
learning process.
Reflections on the ‘real’ and ‘virtual’ communities in a community-of-practice
The virtual community space provided was intended as a ‘place’ into which a community
could grow by extending the potential for unplanned learning through ‘planned’ activity. It
was envisaged that the characteristics of that community and its membership would emerge
through these activities, and could be very different from the groups attending the ‘real’
established seminars. The process of entering a research culture can be seen as an induction
into a community of practice. Lave and Wenger (1990) proposed that there is an
interrelationship between working and learning and observed how learners participate in
‘communities of practice’. Linkages between people who share a body of knowledge are often
informal but offer their members a community in which meanings are shared, knowledge is
transferred and identities are constructed. Knowledge and ‘know-how’ emerge through
processes of interaction and communication as the learner participates within the community.
Within a process of ‘legitimate peripheral participation’ (ibid.) learners or new-comers within a
community of practice adopt appropriate community behaviour, acquire specific values,
establish relationship patterns and discern what sort of knowledge is legitimate and how to use
this knowledge in practical situations. The learner is socialised into the community through
shared experiences within the community and gradually moves from the periphery of this
community to its centre, becoming more actively engaged through ‘situated learning’ (ibid.).
The ‘situatedness’ of social and cultural interactions means that situated learning is usually
unplanned rather than purposeful. People learn through their experience, and thus learning is
embedded in the setting in which the knowing and learning have meaning. From a situative
perspective, Fenwick (2000) proposed that rather than aiming to develop individuals the
tutor’s role is to help them to participate meaningfully in the activities they choose to enter.
Face-to-face seminars and supervisory sessions are a social arena in which the roles of
student and supervisors are enacted, representations become stabilised and power relation-
ships ‘fixed’ at individual and institutional levels. Alternative communication channels through
the use of the internet offer students resources in which the ‘fixity’ of relationships legitimised
in face-to-face settings may be transformed through debate and feedback from a wider group.
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Supervisors enter on-line communications in which they are confronted with norms of
behaviour which are emerging through sustained interaction between students whom they may
not know. On-line, the conventional and visible signs of status are replaced by judgements of
contextual knowledge and semantic presentation.
Exploring other forms of communication involves a cultural change, and evaluation of this
project has highlighted a need to persuade academics to appraise current practice. The
supervisor can play an important part in guiding the student to the variety of ways in which
they can learn and develop. Evaluation of this initiative suggests that the socialisation of part-
time students may be limited by intrinsic and extrinsic factors which can combine to reduce
the likelihood that they will take opportunity to explore all media for accessing information.
Despite good on-line access, supervisors themselves showed limited interest in working in this
media. Feedback pointed to a lack of prioritisation of their time for this sort of learning and
teaching event. In schools with taught postgraduate degree programmes, such as the Clinical
Psychology Doctorate and Doctor of Medicine, there was also a lack of understanding of
which students were to be included in this postgraduate research student innovation and
therefore the extent of their own involvement. On reflection the lack of participation in on-line
sessions by the majority of faculty in all three schools was consequent on this lack of
understanding of the complexity of individual tutor workloads and the variety of students with
whom they work. This limited the opportunity to fulfil aims of promoting supervisory practice
across the schools and to encourage debate which included supervisors and students. The lack
of supervisory presence on the site may also explain the minimal use of the bulletin board as an
asynchronous communication medium to ask factual questions. It is unlikely that this aspect of
the web-site will develop further until supervisors become more engaged and encourage its
use. A visual presence of supervisors in the seminars could also provide models of research
engagement to persuade more reticent students to engage in these activities.
Lave and Wenger (1990) propose that the learner moves from a marginal community
position to a more active core of a community. The virtual space provided through ‘Health
Voice’ has been ‘settled’ predominantly by students rather than supervisors, However,
students as learners have the potential to influence the community of which they are a part and
can drive cultural change through brokering elements of practice from the membership of one
community to another (Wenger, 1998). In this student group there is evidence that students
have communicated ideas from these on-line discussions to their supervisors that have resulted
in a more explicit integration of postgraduate students into the ‘real’ world life of faculty
meetings in their own communities. Students have also exchanged views with other
supervisors from other schools which has helped widen their understanding of the
epistemological debate around the topics of their own research (Pallas, 2001).
As Freeth (2001) suggests, sustained action is needed to change culture and to maintain
interprofessional collaboration. To embed the virtual community space within the
postgraduate research culture across health and other health-oriented schools, evaluation of
the development process suggests a specific need to encourage supervisors to engage in on-line
activities. It is relevant for them to recognise an alternative means of communication for those
students working in small and dispersed cohorts, and for those students who feel inhibited in
or lack face-to-face group communication. It is also relevant for them actively to consider
strategies for blurring boundaries between health and social care practice that can be reflected
in health research. Development plans are therefore to increase opportunities for students to
engage in critical enquiry with their peers and supervisors. It is intended to pursue faculty
interaction online and also to invite students and their supervisors who are undertaking
research oriented around social care to participate and add to the perspectives of health. In
addition to the now regular programme of student-led on-line informal discussions, faculty
from other institutes will be invited to collaborate in on-line discussions that will facilitate skills
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of debate in a structured expert-lead programme of appraisal of specific research issues which
may further encourage supervisors to share experiences of the supervisory process. Use of
external facilitators and the feasibility of establishing international networks will also be
explored and will establish technical feasibility for exploiting purposeful international
collaboration in co-ordination of a virtual international conference. This would fully optimise
the use of computer mediated communication for health.
Conclusion
The project has provided an opportunity to facilitate students from across health Schools
mutually to explore the full use of IT resources and the potential richness of interactive web
networks as a tool to encourage optimal cross-disciplinary communication. It has provided an
alternative medium to face-to-face interaction that offers them a group identity and
development of skills of debate in an increasingly used social arena of academic discussion.
Multidisciplinary teamwork is a central aspect of contemporary health care and collaboration is
necessary within the research environment to ensure research relevance and to generate ideas.
An important part of research student training and experience is the existence of a vibrant
research culture in which there is opportunity for students to actively participate in cross-
disciplinary conversations. The use of cyberspace as an arena for communication and debate
provides research students and their supervisors with an opportunity to explore, evaluate and
integrate on-line activity within postgraduate study. This project offers a route for personal
development for individuals working in small and dispersed cohorts and an alternative means
of communication for those who may feel inhibited in face-to-face group communication.
Cross-Schools discussion has expanded academic debate and selected facilitators have
broadened the perspective. In addition, the initiative has added to external evidence of a
sustained and purposeful strategy for postgraduate research student experience in health that
assures a quality of teaching and learning and the potential for national and international
interaction.
In the long term there is not only a need to examine whether this new social network
generates researchers who are enthusiastic for and accustomed to the creation of new
knowledge through interdisciplinary research, but also to examine the inter-relationship
between the medium of communication, the community of practice and the knowledge and
practice generated from it.
Acknowledgements
This project was supported by a University Teaching and Learning Scholarship awarded by
the University of East Anglia Teaching and Learning Quality Committee in 2000.
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