“developing an extraordinary chamber leadership team”
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“Developing an Extraordinary Chamber Leadership Team”. Dave Kilby Twitter - @ DaveKilbyWACE [email protected]. Three Essentials. Who – Board Leadership Who – Professional Staff What – Program*. What are the traits of an ideal Board member?. What does your Nominating Committee - PowerPoint PPT PresentationTRANSCRIPT
“Developing an Extraordinary Chamber
Leadership Team”
Dave KilbyTwitter - @DaveKilbyWACE
Three Essentials•Who – Board Leadership
•Who – Professional Staff
•What – Program*
What are the traits of an ideal Board
member?
What does yourNominating Committee
look for?
Peak Performing Boards
Strategic FocusHigh Participation
LevelsBoard Performance
Assessed Board Recruitment
Board Skills Development
Duty of CareRequires reasonable care & good judgment in making decisions
• Attend meetings• Actively participate• Be prepared• Financial integrity
Duty of LoyaltyRequires leaders to be faithful & avoid conflicts
• Put chamber’s interests ahead of personal interests• Support Board decisions even if you voted against• Respect confidentiality
Common “Red Flag” Issues
• Best interest of chamber• Disclosure & avoid conflicts• Maintain confidentiality• Corporate opportunities• Apparent authority
Duty of ObedienceRequires leaders to comply with governing documents
• Adhere to bylaws & all applicable laws• Ensure against all unauthorized activities• Be faithful to the mission
A Key to Success Agreement about “who does what”
Make sure you have a very good
Board Member Briefing
“Chambers by the Numbers”
“I didn’t know that”
“In a world of relentless change,
ferocious competition and unstoppable
innovation, we have to venture beyond the familiar precincts of
management-as-usual” “What Matters Now” – Gary Hamel
Another Major Change
Generational shift could be the
biggest game changer
Is there a shared vision for your chamber?
Chamber Choices
“Most companies are run by executives who know
everything about costs and next to nothing about
value.”
Would we be better off if we were more like Apple?
“What Matters Now”
“Unless a business is constantly undergoing radical change, it will never be able to
stay ahead of its customers’ constantly changing wants &
needs, its growth will falter & then completely
stop”Jason Jennings The ReInventors
“Complacency is the enemy”
Robert Irvine“Restaurant Impossible”
Why do you (the chamber) do what you
do?
What did we REALLY accomplish last year?
Don’t underestimate the power of going
social
Virtual Ambassadors
Chambers that Soar ALWAYS seem to be “Organizationally
Solid”
Running the Chamber Like a Business
If government in a democracy is supposed to do the will of
the people, shouldn’t someone know what the will
of the people is?
George Gallup
Retain & Grow Jobs – 85/37Job Attraction – 85/37Promote Community – 91/70Representing Biz – 81/59Biz Relationships – 89/71Pol. Action (candidates) – 70/40 W.A.C.E. Surveys
11,000+ responses from business
Essential Ingredient #4
Communicating Value
Are you clearly communicating value in
ALL of these areas?
Key Question to ALWAYS be Thinking About:
Why is This Important to Your Members?
“Many of you thinkyou’re in the
membership business. But it’s really about
fulfilling your purpose. If you do that,
people will join”Associations Now
“When I die, I hope it’s at a chamber Board
meeting. The transition from life to death will be barely perceptible”
Typical Board Meeting:% of time spent on these?• Reports & Updates ___%• Board Obligations ___%• Decisions & Action ___%• Strategic Issues ___%
“I often wonder if we REALLY make a
difference”“We’re looking like a chamber of events”
Clear Understanding of Roles, Responsibilities,
Expectations & the Chamber’s
CultureClarity NOT “winging it”
Taking Government Affairs to the Next
Level• Pick your battles wisely• Stand “in front of the train”• Celebrate Victories – Take Credit• Vote Records – “Close the Loop”
Respected…maybe even feared
Political Action
For Some Businesses this is Becoming THE
Differentiating Factor
The decision for the Chamber to be a political player is relatively easy;
developing good political processes is the
tough part
What “pain” are you remedying?
What memories are you creating?
Solutions & Experiences
“The Quick & The Dead”
“Show me the Money!”
“I don’t know the key to success, but the key to failure is trying to
please everyone.”
Bill Cosby – “Fatherhood”
Business leaders are Saying Strengthening the Local
Economy is THE #1 Priority
Chambers must have a clear, well-known role in Economic & Job Development
“America re-wins the world by taking the country’s
entrepreneurship & innovation up a notch –
the key is local tribal leaders” Jim Clifton
Winnerville or Loserville?
Economic development now has a lot to do with
community development. Job growth will be in
selected communities where people want to live.
“We’re basically in an arms race for
TALENT”
Are you & your chamber leaders good
talent scouts?
Do you excel at getting MANY to feel connected
& part of the chamber’s inner circle?
If NOT, Why Not?
Learn from Your Wallet“Successful Organizations embrace one-of a kind ideas
in a world filled with me-too thinking”
Reward Loyalty
Are you the “most” or “best” of anything?
Whatever that is, does it have real value to your members & do
you think you’ll still be doing it in 2020?
Winning StrategiesBetter Focus
Fighting for SolutionsThink Like Your Members
Communicating ValueProfessional
Development
The Game Changer Moment
Will you know it when you see it? And will you have
what it takes to do what it takes to change the game?
“Where we’re going there are no roads”
Doc to Marty“Back to the Future”
“To be a Mississippi River pilot, you’ve got to learn more than anyone ought to be allowed to
know, and then you must learn
it all over again a different way 24 hours later”
Mark Twain
