Developing People skillsin Business English

John Allison

Recruiting an EFL teacher

a) An M.A. in Applied Linguisticsb) The ability to get people to talkc) Fluent Spanish, Portuguese, Russian and Mandarin

A new generation of BE materials

language skills

communicationskills

people skills

People skills

What Why How Discussion

People skills WHAT

a) asking questionsb) negotiatingc) mediationd) charismae) summarizing

VideoNiall: Mm.Val: Don’t think I heard the magic word!Niall: Thanks, Val.

WHAT

VideoNiall: You’re always saying we should get into social media marketing. Riley: Yeah, but surely somebody else…Niall: It’s not rocket science! You know, you can do a couple of Tweets a day!

WHAT

VideoVal: You know most about it, and we think you’re the person for the job. You’re great with words and I think you do a terrific job!

WHAT

People skillsactive listeningassertivenesscoachingcommunicating in a crisiscounsellingcross-cultural skillsdecision-making

delegatinghandling conflictinterviewinginterpersonal skillsleadershipmanagementmanaging changemediationpersuading/selling

WHAT

Added value Pre-service learners

Essential tools Develop marketable skills

WHY

Added value Pre-service learners

Essential tools Develop marketable skills

In service learners‘Use 'em or lose 'em‘ Guide language choices

WHY

Added value Pre-service learners

Essential tools Develop marketable skills

In service learners‘Use 'em or lose 'em‘ Guide language choices

General EnglishIntrinsically interesting Provide context

WHY

People skills What Why

Can people skills bring added value to your classroom?

How Discussion

Deductive

HOW

Deductive

‘When I want your opinion, I’ll ask for it!’

(the right to a fair hearing for your opinions)

a) Sorry, I didn’t mean to interrupt you.b) I think exchanging views will help us

move forward.c) You’re so opinionated, why don’t you

ever listen to me?

HOW

Deductive

‘What do you mean, you can’t work late tonight?’

(the right to refuse a request without feeling guilty or selfish)

a) Oh, all right then, I’ll do it.b) I’ve got family commitments tonight,

but I’m happy to reschedule the work.

c) You should’ve planned ahead, I knew this would happen!

HOW

Inductive

HOW

Inductive

HOW

might

perhaps seems

Don'tdon't

Dilemma

HOW

Dilemma

HOW

A What a waste of time! I'm much too busy this week, so you'll have to deal with it yourself.B They could've told me earlier! I've got a very busy week. Could you handle it please, Laura?C No way, I simply don't have time. On the other hand, you could do it.D Interesting – well, you know as much about it as I do now, Laura. How would you feel about making the presentation yourself?

Dilemma

HOW

Video

HOW

Before you watchIn groups of three, role play a meeting between a sales manager and an insurance salesperson.

Speaker A You are a good seller, but you find it difficult to keep up with your paperwork. You work late in the evening, when it's easier to contact clients, so you tend to arrive a little later in the morning than your colleagues.

Speaker B You have already asked A to arrive on time and to keep their paperwork up to date, but they are still arriving late and not doing the paperwork. You have asked A to speak to you in your office. Make it clear that their performance must improve and try to find a solution.

Speaker C You are a consultant: observe the interview and give A and B feedback on their people skills when they have finished.

Video

HOW

Video

HOW

Video Prediction Silent viewing Jigsaw viewing Elicit analysis Compare with expert view Prosecution and defence Roleplay same or similar

HOW

The Business 2.0 eWorkbook & Teacher’s Resource Disc

HOW

Developing People skills

Raise awareness Guide language choices Provide opportunities for practice Provide feedback

HOW

Discussion What Why

Are you ready to develop people skills in your classroom?

How Discussion