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Developing: Quality Culture

Presents byMr. Nilesh Utpure

Under the guidance ofDr. Dale A. V.

Sharadchandra Pawar College of Pharmacy (otur) Pune-412409

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Technology & Culture Theories of motivation Create & maintain awareness of quality Evidence of management & empowerment Time to change the culture

Content

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Quality culture is the pattern of human habits, shared beliefs, values, attitudes, institutions, and behavior patterns that characterize the members of a community or organization

What is Quality Culture..?

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An organization is the integration of two major systems:

1-The Technical system (touches the head)2-The Social system (touches the heart)

So to become superior in quality, we must pursue two courses of action :

1. Develop technologies that meets customer needs 2. Stimulate a ‘culture’ throughout the organization that

continually views quality as a primary goal.

Technology & Culture

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Motivation is the characteristics that help us to achieve the goal. It is the drive that pushes us to work hard. It is the energy that gives the strength to get up & keep going even when things are not going our way.

Over all the basic perspective on motivation looks like this

Theories of Motivation

needs

behaviorsatisfaction

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We each have hierarchy of needs that ranges from ‘lower’ to ‘higher’.

Maslow’s theory maintain that a person does not feel a higher need until the need of current level have been satisfied.

Maslow’s hierarchy pyramid shows

Maslow’s theory of motivation

Self actualization

Esteem need

Social need

Safety needPhysiological

need

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Physiological needs: Provide ample breaks for lunch, pay salaries that allow workers to buy life essentials

Safety needs: Provide a safe environment for work, relative job security & freedom from threats

Social needs: Generate a feeling of acceptance, belonging by reinforcing team dynamic

Esteem needs: Recognize achievements, assign imp projects & provide status to make employees feel valued & appreciated

Self actualization: Offer challenging & meaningful work assignments

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Described by Douglas McGregor in 1985 Theory X is a negative view of human

nature, assuming that most employees are lazy, uncooperative therefore, managers should motivate them through skillful use of incentives & penalties

Theory Y is a positive view, believing that employees want to work to work & will seek responsibilities that can solve organizational problems & personal growth

Behavioral theory [ x v/s y ]

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Theory X We dislike work We must be forced We would be rather be

directed We are motivated mainly

by money Most of us have little

creativity

Theory Y We like to work We will direct ourselves We will seek & accept

responsibilities Under the right conditions

we are motivated We are highly creative

creatures

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I. PlanningII. ImplementationIII. Checking & ReviewingIV. maintaining

Create & maintain awareness of quality

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Planninga. Support & resourceb. Your current situationc. Your target & goal settingd. Message & communication channels

Implementationa. When to startb. Assign roles & responsibilitiesc. Gather & prepare promotional materialsd. Launch the program

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Checking & Reviewinga. Measure the success of the programb. Get staff to feed back ideas, comments &

suggestionsc. Report to staff & management

Maintaininga. An cultureb. New employeesc. Maintaining momentum

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Management commitment is necessary but not sufficient

To inspire action within a company, the most important element is management leadership in quality

The leadership role includes establishing, aligning & developing quality goal & strategies & then serving on a quality council to lead the quality effort

Provide evidence of management & empowerment

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Qualities for successful leader:1. An internal locus of control2. A greater tolerance for ambiguity3. Flexibility & a curiosity about the issues

involved Upper management should be:

1. Establish quality policies.2. Provide the resources.3. Provide problem oriented training.4. Stimulate improvement.5. Provide for reward & recognition.

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It’s a very difficult to change culture instantly

But necessary to change when quality get low or due to competition

New ideas, suggestions or better plans for attraction

Before change organization should identify & review the planning

Time to change the culture

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Any queries…?

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THANK YOU…