1. ERE Expo 2010 Fall: Next Generation of Work and Hiring Passive Candidates DAVID AMSDEN Head of Recruiting, Cognizant October 28, 2010 Session: 3:15 4:15 2010, Cognizant

2. Agenda Where we were Where we are What is changing How we get there 1 | 2010, Cognizant 3. HISTORICAL TRANSFORMATION in Global Markets: 10 Year Cycle Rapid CHANGE: 2 3 Year Cycles Highs & Lows and Quick Adaptation Cycles > New Millennium Workforce 1998 20012000 2003 2008 2010 2000 2010 2010 2020 .COM BoomSeptember 11Recession to World Is2 Categories: to .Bomb (Disaster toRecovery:Smaller:QUICK orRecovery) Global Banking THE DEAD In Elastic GlobalCrisis (2008 > Talent Pools >Recovery ?) Recruiting is heavily dependent on All Major Talent Markets North / South America & Europe & India & China 2 | 2010, Cognizant 4. HISTORICAL TRANSFORMATION in Global Markets: 10 Year Cycle Rapid CHANGE: 2 3 Year Cycles Highs & Lows and Quick Adaptation Cycles > New Millennium Workforce 1998 2000 2000 20102010 2020.COM Boom to .Bomb 1998 2001 September 112000 2003 (Disaster to Recovery)Recession to Recovery:2008 2010 Global Banking Crisis (2008 > Recovery ?) World Is Smaller: In Elastic Global Talent Pools > Recruiting is heavily2000 2010 dependent on All Major Talent Markets North / South America & Europe & India & China2 Categories: QUICK or THE DEAD2010 20203 | 2010, Cognizant 5. Our own growth path 4 | 2010, Cognizant 6. Four forces are changing the fundamental nature of organization and workToday, these four elements seem tobe at the periphery of the traditionalcorporate model5 | 2010, Cognizant 7. These forces will become central- and transformative to most organizations Knowledge work, of New Social and Operating ALL forms, begins tonorms dominate the migrate to its rightenterprise location worldwide Of Organization, Processes Cloud X Social X Broadband X and Technology Mobility = New Computingmodelinside and outside theenterprise 6 | 2010, Cognizant 8. Globalization: Population changes 2010 to 20505231 733 +23%448 691 4167 352 1998 483 3931033Source: United Nations, 2009 7 | 2010, Cognizant 9. We call this the Future of Work Are you ready for Next generation of TECHNOLOGY Next generation of PEOPLE Next generation of ORGANIZATION Next generation of RESULTSThese (unstoppable) forces will have profound impact on how work is conducted, and how value is created. Are you ready? 8 | 2010, Cognizant 10. Globalization: The Invisible Hand Like the invisible hand of a market economydirecting resources to the most optimal use Production of goods and services no longerrecognizing political boundaries Corporate DNA is task-based, not geography-based Increased mobility, the internet, and low-costtelecommunications are fueling this trend Well-codified processes are broken into sub-components,and then delivered wherever there is: Highest Quality Greatest Efficiency Optimal Talent Ignoring or fighting todays Invisible Hand is a losing game 9 | 2010, Cognizant 11. Demographics: The Millennials 1/3 of the worlds population, 1/4 of the US population Born between 1977 and 1994 Grew up tech-savvy with globalization and virtualization as the norm, not the exception 10 | 2010, Cognizant 12. 11 | 2010, Cognizant 13. Embrace Workforce Virtualization 12 | 2010, Cognizant 14. Its hard to separate the issues Virtual teams are: Often global Typically multi-cultural Usually multi-generational Often operate in different time zones Sometimes cross organizational boundaries Physical distance is just one factor affecting theperformance of virtual teams -13 | 2010, Cognizant 15. Leaders adopt and deploy tools & technologies that enable virtual collaborationQ: Which statement best describe your organizations approach to adopting technologies that enable collaboration and remote work? Source: Economist Intelligence Unit, May 2010. 14 | 2010, Cognizant 16. Those companies that are adapting to these forces are seeing results todayLeaders are alreadyseeing the results: Q: When will changesbrought on by greatercollaboration and a morevirtual environment resultin a measurable return oninvestment? Source: Economist Intelligence Unit, May 2010. 15 | 2010, Cognizant 17. Leaders place important value in productivity, innovation and talentQ: How important are the following attributes to your organisation, and how does it compare with itspeers? Rate on a scale from 1 to 5 where 1=extremely important or significantly outperform;3=average; 5=not important or significantly underperform.Percent of respondents who Leaderssay their organizationsOtherssignificantly outperformtheir peersLeadersOthers Percent of respondents who say the attribute was extremely important.Source: Economist Intelligence Unit, May 2010.16 | 2010, Cognizant 18. Leaders put trust and tools at their employees disposal in order to be successful in the Workplace of the FutureMostcompaniesprovide toolsfor virtualteams, butleaders offermore, andmoreadvanced,choices Q: In whatways doesorganizationsupport avirtual workenvironment?(Select all thatapply) 17 | 2010, Cognizant Source: Economist Intelligence Unit, May 2010. 19. We have learned about the next generation of work and hiring passive candidates Leveraging next generation: TECHNOLOGY PEOPLE ORGANIZATION To gain RESULTS 18 | 2010, Cognizant 20. Best Practices Understand Your Business > Understand Rapid Pace of Business Change > Talent Acquisition to drive future business requirements Globalization : Access Global Talent Pools 24/7 : Anytime / Any Place : Leverage Technology Recruiting Evolution : Acknowledge the Millennial recruit and their techno-dexterity in the recruiting process19 | 2010, Cognizant 21. Best People, Process, Programs & Technology PEOPLE: Trained & Motivated Recruiting Teams PROCESS: Defined Global People Flow i.e. Identification , Assessment and Efficient Candidate Workflow Programs & Recruiting Strategy i.e. Direct Recruiting Program, Employee Referral Program & Strategic Partners (Agency & RPO) TECHNOLOGY: CHIRE - Global Integrated ATS Applicant Tracking System; Mobile Computing i.e. IPAD; Video Conferencing20 | 2010, Cognizant 22. Best Tools: Uncover and Connect with Passive Candidates Referral Program: Campus Program & Alumni Recruiting Research: Direct Recruiting Team & Referrals Social Media: Facebook, Twitter, LinkedIn Technology: Integrated Global ATS ; Mobile Computing i.e. IPAD, BPAAS & Operational Changes: RPO Recruiting Process As A Service 21 | 2010, Cognizant 23. The Future of Work PeopleOrganization The Millennial Generation Globalization + Virtualization As employees Key knowledge processes As customersmove to distributed, virtual teamsAppealing to the needs and The Rise of the In, Out, Here,demands of these employees There modeland customers TechnologyResults Cloud New levels of Corporate Mobility performance Social Seizing advantage in Tapping into the collective changing markets knowledge of your organization and business ecosystem 22 | 2010, Cognizant 24. Thank you 2010, Cognizant