development and third party maintenance for the ibm mainframe (l. de bruyn)
DESCRIPTION
This presentation describes the process leading to outsourcing and highlights not only the benefits of outsourcing application development & maintenance but also the pitfalls to avoid. It describes how we help our customers to innovate in the mainframe environment thanks to our competence, the tools we use and our experience.TRANSCRIPT
Development amp Third Party maintenance for the IBM mainframe
Linda De Bruyn 22052014
Mainframe Day
1 NRB Mainframe Day 22052014
2 NRB Mainframe Day 22052014
Agenda 1 Outsourcing application development amp
maintenance
2 Our competence in the Mainframe application
environment
3 References in application outsourcing
3
Outsourcing application development amp maintenance
NRB Mainframe Day 22052014
4
Outsourcing application development amp maintenance
Recruitment Induction
Training Assignment Appraisal Development
HR Processes
DR amp Bus Cont
Firewall
Client Specific Physically Isolated Networks or secure VPN
Mac QuadraMac Quadra
Mac QuadraMac Quadra
Client Site
Mac Quadra
Mac Quadra Mac Quadra Mac Quadra Mac Quadra
Modem
Repeater
Router
Local Area Network
Secure VPN
Global NRB Group
Knowledge Repository
Infrastructure
Physical Security
Network Security
Identify objectives knowledge
transfer objects
Define knowledge
transfer roles
Define knowledge
transfer techniques
Develop knowledge
transfer plan and metrics
Execute knowledge
transfer
Confirm KT objective
Identifying relevant areas of knowledge knowledge base and gaps
Identifying knowledge objects
Identifying team members
Assign team members to jobs
Perform knowledge assessment ndash knowledge graph
Identify Knowledge Custodians
Define team and individual knowledge transfer approach
Select knowledge transfer methods
Develop and agree knowledge transfer plan
Define knowledge transfer metrics and tracking
Develop management for individual development plans
Conduct knowledge transfer to KT plan
Track progress and assess KT during delivery readiness process
Conduct knowledge transfer sign off
Initiate Plan Design Build Implement
Knowledge transfer
Reporting
A complex organization at various levels
NRB Mainframe Day 22052014
Application Management
Methodology amp Tools
Service Delivery
Availability Management Capacity Management
IT Financial Management t Service Level Management
Service Support
Change Management Configuration Management
Incident Management Problem Management Release Management
Application development
Requirements analysis Design
Development Testing
Deployment
5 NRB Mainframe Day 22052014
Outsourcing application development amp maintenance
Consolidation of applications with
similar functionalities
Sunsetting and decommissioning of applications due to
aging
Purpose reduce the portfolio and optimize the maintenance costs
Purpose decrease the maintenance costs
Re-engineering of applications
Purpose increase the performance andor the ease of applications use
Various scenarii
6
Similar dynamic technologies Main activity application development Vital to gather expertise Less predictability High production costs
+- 25 efficiency increase when work is organised in a structured and mutualised way
Stable applications
Main activity application maintenance SLA Homogeneous quality More predictability Internal resources shifted to more added value operations
+- 15 efficiency increase when work is organised in a structured and mutualised way
Outsourcing application development amp maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
Application features
NRB Mainframe Day 22052014
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
2 NRB Mainframe Day 22052014
Agenda 1 Outsourcing application development amp
maintenance
2 Our competence in the Mainframe application
environment
3 References in application outsourcing
3
Outsourcing application development amp maintenance
NRB Mainframe Day 22052014
4
Outsourcing application development amp maintenance
Recruitment Induction
Training Assignment Appraisal Development
HR Processes
DR amp Bus Cont
Firewall
Client Specific Physically Isolated Networks or secure VPN
Mac QuadraMac Quadra
Mac QuadraMac Quadra
Client Site
Mac Quadra
Mac Quadra Mac Quadra Mac Quadra Mac Quadra
Modem
Repeater
Router
Local Area Network
Secure VPN
Global NRB Group
Knowledge Repository
Infrastructure
Physical Security
Network Security
Identify objectives knowledge
transfer objects
Define knowledge
transfer roles
Define knowledge
transfer techniques
Develop knowledge
transfer plan and metrics
Execute knowledge
transfer
Confirm KT objective
Identifying relevant areas of knowledge knowledge base and gaps
Identifying knowledge objects
Identifying team members
Assign team members to jobs
Perform knowledge assessment ndash knowledge graph
Identify Knowledge Custodians
Define team and individual knowledge transfer approach
Select knowledge transfer methods
Develop and agree knowledge transfer plan
Define knowledge transfer metrics and tracking
Develop management for individual development plans
Conduct knowledge transfer to KT plan
Track progress and assess KT during delivery readiness process
Conduct knowledge transfer sign off
Initiate Plan Design Build Implement
Knowledge transfer
Reporting
A complex organization at various levels
NRB Mainframe Day 22052014
Application Management
Methodology amp Tools
Service Delivery
Availability Management Capacity Management
IT Financial Management t Service Level Management
Service Support
Change Management Configuration Management
Incident Management Problem Management Release Management
Application development
Requirements analysis Design
Development Testing
Deployment
5 NRB Mainframe Day 22052014
Outsourcing application development amp maintenance
Consolidation of applications with
similar functionalities
Sunsetting and decommissioning of applications due to
aging
Purpose reduce the portfolio and optimize the maintenance costs
Purpose decrease the maintenance costs
Re-engineering of applications
Purpose increase the performance andor the ease of applications use
Various scenarii
6
Similar dynamic technologies Main activity application development Vital to gather expertise Less predictability High production costs
+- 25 efficiency increase when work is organised in a structured and mutualised way
Stable applications
Main activity application maintenance SLA Homogeneous quality More predictability Internal resources shifted to more added value operations
+- 15 efficiency increase when work is organised in a structured and mutualised way
Outsourcing application development amp maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
Application features
NRB Mainframe Day 22052014
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
3
Outsourcing application development amp maintenance
NRB Mainframe Day 22052014
4
Outsourcing application development amp maintenance
Recruitment Induction
Training Assignment Appraisal Development
HR Processes
DR amp Bus Cont
Firewall
Client Specific Physically Isolated Networks or secure VPN
Mac QuadraMac Quadra
Mac QuadraMac Quadra
Client Site
Mac Quadra
Mac Quadra Mac Quadra Mac Quadra Mac Quadra
Modem
Repeater
Router
Local Area Network
Secure VPN
Global NRB Group
Knowledge Repository
Infrastructure
Physical Security
Network Security
Identify objectives knowledge
transfer objects
Define knowledge
transfer roles
Define knowledge
transfer techniques
Develop knowledge
transfer plan and metrics
Execute knowledge
transfer
Confirm KT objective
Identifying relevant areas of knowledge knowledge base and gaps
Identifying knowledge objects
Identifying team members
Assign team members to jobs
Perform knowledge assessment ndash knowledge graph
Identify Knowledge Custodians
Define team and individual knowledge transfer approach
Select knowledge transfer methods
Develop and agree knowledge transfer plan
Define knowledge transfer metrics and tracking
Develop management for individual development plans
Conduct knowledge transfer to KT plan
Track progress and assess KT during delivery readiness process
Conduct knowledge transfer sign off
Initiate Plan Design Build Implement
Knowledge transfer
Reporting
A complex organization at various levels
NRB Mainframe Day 22052014
Application Management
Methodology amp Tools
Service Delivery
Availability Management Capacity Management
IT Financial Management t Service Level Management
Service Support
Change Management Configuration Management
Incident Management Problem Management Release Management
Application development
Requirements analysis Design
Development Testing
Deployment
5 NRB Mainframe Day 22052014
Outsourcing application development amp maintenance
Consolidation of applications with
similar functionalities
Sunsetting and decommissioning of applications due to
aging
Purpose reduce the portfolio and optimize the maintenance costs
Purpose decrease the maintenance costs
Re-engineering of applications
Purpose increase the performance andor the ease of applications use
Various scenarii
6
Similar dynamic technologies Main activity application development Vital to gather expertise Less predictability High production costs
+- 25 efficiency increase when work is organised in a structured and mutualised way
Stable applications
Main activity application maintenance SLA Homogeneous quality More predictability Internal resources shifted to more added value operations
+- 15 efficiency increase when work is organised in a structured and mutualised way
Outsourcing application development amp maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
Application features
NRB Mainframe Day 22052014
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
4
Outsourcing application development amp maintenance
Recruitment Induction
Training Assignment Appraisal Development
HR Processes
DR amp Bus Cont
Firewall
Client Specific Physically Isolated Networks or secure VPN
Mac QuadraMac Quadra
Mac QuadraMac Quadra
Client Site
Mac Quadra
Mac Quadra Mac Quadra Mac Quadra Mac Quadra
Modem
Repeater
Router
Local Area Network
Secure VPN
Global NRB Group
Knowledge Repository
Infrastructure
Physical Security
Network Security
Identify objectives knowledge
transfer objects
Define knowledge
transfer roles
Define knowledge
transfer techniques
Develop knowledge
transfer plan and metrics
Execute knowledge
transfer
Confirm KT objective
Identifying relevant areas of knowledge knowledge base and gaps
Identifying knowledge objects
Identifying team members
Assign team members to jobs
Perform knowledge assessment ndash knowledge graph
Identify Knowledge Custodians
Define team and individual knowledge transfer approach
Select knowledge transfer methods
Develop and agree knowledge transfer plan
Define knowledge transfer metrics and tracking
Develop management for individual development plans
Conduct knowledge transfer to KT plan
Track progress and assess KT during delivery readiness process
Conduct knowledge transfer sign off
Initiate Plan Design Build Implement
Knowledge transfer
Reporting
A complex organization at various levels
NRB Mainframe Day 22052014
Application Management
Methodology amp Tools
Service Delivery
Availability Management Capacity Management
IT Financial Management t Service Level Management
Service Support
Change Management Configuration Management
Incident Management Problem Management Release Management
Application development
Requirements analysis Design
Development Testing
Deployment
5 NRB Mainframe Day 22052014
Outsourcing application development amp maintenance
Consolidation of applications with
similar functionalities
Sunsetting and decommissioning of applications due to
aging
Purpose reduce the portfolio and optimize the maintenance costs
Purpose decrease the maintenance costs
Re-engineering of applications
Purpose increase the performance andor the ease of applications use
Various scenarii
6
Similar dynamic technologies Main activity application development Vital to gather expertise Less predictability High production costs
+- 25 efficiency increase when work is organised in a structured and mutualised way
Stable applications
Main activity application maintenance SLA Homogeneous quality More predictability Internal resources shifted to more added value operations
+- 15 efficiency increase when work is organised in a structured and mutualised way
Outsourcing application development amp maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
Application features
NRB Mainframe Day 22052014
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
5 NRB Mainframe Day 22052014
Outsourcing application development amp maintenance
Consolidation of applications with
similar functionalities
Sunsetting and decommissioning of applications due to
aging
Purpose reduce the portfolio and optimize the maintenance costs
Purpose decrease the maintenance costs
Re-engineering of applications
Purpose increase the performance andor the ease of applications use
Various scenarii
6
Similar dynamic technologies Main activity application development Vital to gather expertise Less predictability High production costs
+- 25 efficiency increase when work is organised in a structured and mutualised way
Stable applications
Main activity application maintenance SLA Homogeneous quality More predictability Internal resources shifted to more added value operations
+- 15 efficiency increase when work is organised in a structured and mutualised way
Outsourcing application development amp maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
Application features
NRB Mainframe Day 22052014
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
6
Similar dynamic technologies Main activity application development Vital to gather expertise Less predictability High production costs
+- 25 efficiency increase when work is organised in a structured and mutualised way
Stable applications
Main activity application maintenance SLA Homogeneous quality More predictability Internal resources shifted to more added value operations
+- 15 efficiency increase when work is organised in a structured and mutualised way
Outsourcing application development amp maintenance
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHD
Portail
Cœur BSCS BSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
FraudeSI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDN
CDN
Valo (Feve)
CDN
GAC
CDN
EAI BPM
CDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
TRAVIATA
SI Entreprise
Roaming
Interconnexion
SI Preacutepayeacute REMUS
SI Marketing SI Finance SAP
SI Achats SAP
SI RH SAP
SI P3G
SIC GPDWH 2G
DWH XT
Jade CLOE
MAREVA
OPERA F3G
LogistiqueSAV
Pharos
IHDPortail
Cœur BSCSBSCS
LYP (Fideacutelisation)
Bureautique
CDN
Commissionnement(Newcom)
Forces de ventes
CDNCDN
CDNCDN
Valo (Feve)
CDNCDN
GAC
CDN
GAC
CDNCDN
EAI BPM
CDNCDN
IVR (serveurs vocaux)
CTI
SIE Interconnexion
Roaming
Relation clients RCM
et Internet
Offre et services MMM
Commercial Facturation et
Fraude
SI deacutecisionnel
Centre de deacuteveloppement de
Nantes
Fonctionnel
Direction desDeacuteveloppements
Application features
NRB Mainframe Day 22052014
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
7
Measurable benefits
Outsourcing application development amp maintenance
CUSTOMER
Costs
Lower execution price Generated savings to fund application enhancements
Outages
Defects decrease Maximum availability guarantee
Flexibility
Innovation Economies of scales Facilitate workload management
Easy (local) communication Management decisions in Belgium Data confidentiality guarantee to keep data in Belgium
Belgium
NRB Mainframe Day 22052014
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
8
Outsourcing application development amp maintenance
Pitfalls ndash Avoid falling into a black hole
NRB Mainframe Day 22052014
Poor transition
management
Outsourcing critical business
No control
No confidence built with provider No
governance
No documentation
Poor communication
with internal staff
Poor communication with provider
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
9
Our competence in the Mainframe application environment
NRB Mainframe Day 22052014
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
10
Organizational chart of NRBrsquos Solutions amp Software Delivery division
Our competence in the Mainframe application environment
IBM Mainframe application environment
1 Consulting amp Integration 2 Custom Build Development amp Testing ndash QAQC 3 Project Management 4 BI ndash Advanced Analytics 5 Third Party Application Maintenance
NRB Mainframe Day 22052014
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
11 NRB Mainframe Day 22052014
Consulting amp Integration
Our competence in the Mainframe application environment
Consulting
IT Roadmap
Business Process Management
IT Architecture
Infrastructure amp Technology Assessment
Enterprise Architecture
Digital Strategy
Risk Assessment amp Management
Integration
SOA Platforms
These services stretch from the building of a business-IT roadmap through the assessment of used or to be implemented technologies the deployment of SOA platformshellip including support during organizational changes linked to IT solutions implementations The starting point of our consultants is an IT Governance frame It provides the necessary warranties regarding the relevance the quality the durability and the added value of IT for business in general and of our solution and services in particular Of course our consultants are working with models and internationally recognized quality standards as TOGAF COBIT and ITIL
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
12 NRB Mainframe Day 22052014
Our competence in the Mainframe application environment
Reference IT Roadmap for several customers (Ethias CHRhellip)
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
Our competence in the Mainframe application environment
Custom Build Development
CUSTOM BUILD
DEVELOPMENT
Functional Analysts
20 people
Technical Analysts
65 people
Developers
90 people
Testing amp QAQC
17 people
Globally over 70 of our Mainframe development teams work on the IBM technologies IMS CICS DL1 DB2 PL1 Java The others are dedicated to the Bull environment (Bull GCOS 8 Oracle Cobolhellip) and to web and BI developments
NRB has developed laquo Diapason raquo which includes all best practices of Software Development according to the most stringent present standards Diapason demonstrates that we perfectly master the development process and the complete life cycle of applications in accordance with the SDLC (Software Development Life Cycle) principles For our customers it guarantees qualitative applications and mastered implementation process
13 NRB Mainframe Day 22052014
Mainframe only 20 people 65 people 90 people 17 people
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
Our competencies in the Mainframe application environment
Custom Build Development - Reference Upload Extranet ETHIAS
This application manages all interactions between the consumer (insured) and Ethias (insurance company) taking into account all relevant data (present on the IBM Mainframe) and the various impacted applications as a consequence of the interaction of the end-user The communication is managed by the Enterprise Service Bus implemented on the Mainframe (zLINUX)
14 NRB Mainframe Day 22052014
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
Our competencies in the Mainframe application environment
Testing amp QAQC
QAQC = continuous Performance Analysis amp Improvement including publishing of cookbooks for internal use
15 NRB Mainframe Day 22052014
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
16
This project encompasses the testing of the MIG4 project a joined project between Sibelga and ALG This project has mainly involved the teams of the Clearing House SAP Application Production amp testing The MIG4 projet took place in 3 stages between Oct 2008 and Nov 2010 NRB has been involved in the various test phases
System Integration Tests (SIT) User Acceptance Tests (UAT) Message certification Tests End-to-end tests at Electrabel
At the level of the SIT and UAT in collaboration with Sibelga
1 NRB Test Manager has supported the tests strategy testing follow-up reporting and errors monitoring (Mantis tool) 2 NRB Test Analysts and 3 Sibelga Test Analysts have prepared the test cases executed them and reported errors
Since 2010 several test campaigns (SIT and UAT) have taken place at Sibelga with 1 or 2 NRB Test Analysts
NRB Mainframe Day 22052014
Testing amp QAQC Reference Sibelga - ALG
Our competencies in the Mainframe application environment
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
17
NRBrsquos PMO (Project Management Office) provides our
customers the warranty that each project is carried out in a
professional and qualitative way
The methodological framework used by NRB is PMI PMBOK
The number of Project managers is gt 30 people
NRB Mainframe Day 22052014
Project Management
Our competence in the Mainframe application environment
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
18 NRB Mainframe Day 22052014
Business Intelligence ndash Advanced Analytics
Our competence in the Mainframe application environment
Business Intelligence facilitates structured data (such as database) analysis Next to our Advanced Analytics service we are currently building a Big Data End- to-End solution allowing to
1 Extract information from semi-structured or non structured data sources 2 Compare those data with structured data we have access to 3 Serve our customers with personalized dashboards based on a laquo As a
Service raquo model
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
19 NRB Mainframe Day 22052014
Business Intelligence ndash Big Data
Our competence in the Mainframe application environment
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
20
Our competence in the Mainframe application environment
Tools (Project room Plan View Jira hellip)
P r o c e s s ndash ITIL
Q u a l i t y - ISO 9001
Transition Risk Management
Secure the business continuity
Development amp Maintenance Increase the service
Reduce the costs
Corrective Adaptative Maintenance
Evolutive Maintenance
Continuous Service Improvement
Governance Model
Diagnostic Setup Acquisition Start-Up
Third Party Application Maintenance (TPAM) Global view
NRB Mainframe Day 22052014
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
Assessment of the application processes and resources
Identification of services and quality level (SLR)
Identification amp Management of risks
Preparation of know-how amp responsibilities transfer
Detailed Transition Plan
TPAM Methodology
Our competence in the Mainframe application environment
Diagnostic
General Session on the application
Detailed Sessions by module service
Analysis of incidents statistics
Documentation of Processes
Setup
Workshops with the support team of the customer
Definition of operational procedures in a Maintenance Quality Plan
(cookbook) and adoption of new procedures
Handling of a sample of tickets by the TPAM team
Identification of shortcomings
Preparation of know-how transfer to the back-uprsquos
Acquisition
Execution of procedures by the TPAM team (with the customer team in 3rd
line of support)
Transfer of know-how to the back-uprsquos
Review and definition of the metrics with the customer (SLA)
Start-Up
21 NRB Mainframe Day 22052014
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
22
Scope Re-engineering of all Health Insurance applications
(MutualiteitMutualiteacutes) in order to make it multi company
(several organizations using the same applications)
More details on this project in the following conference
subject
NRB Mainframe Day 22052014
Reference UNMS ndash Chrysalide Project
Our competence in the Mainframe application environment
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
23
References in application outsourcing
NRB Mainframe Day 22052014
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
24 NRB Mainframe Day 22052014
References in application development andor maintenance on mainframe
hellip
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
25
Questions
NRB Mainframe Day 22052014
26 NRB Mainframe Day 22052014
mainframeday
26 NRB Mainframe Day 22052014
mainframeday