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Training Media Developments,

Technologies and Trends

Talat Riaz Senior Training & Development Specialist

AGENDA  

!  Introduc/on  to  Training  Development    

!  Challenges  to  Learning  Innova/on    

!  Applica/on  of  Blended  Learning    

!  Examples  

THE  LEARNING  SOLUTIONS  GROUP  

LEARNING  SOLUTIONS  GROUP  EMEA  

CURRICULUM  MANAGEMENT  

CONTENT  DESIGN  &  DEVELOPMENT   DEPLOYMENT  

TRAINING  SUPPORT  SYTEMS  

TRAINING  NEEDS  ANALYSIS,  CURRRICULUM  DESIGN  &  

MAINTENANCE  

CREATION  OF  TRAINING  IN  MULTIMEDIA  FORMATS  

CONTENT  TRANSLATION  &  LOCALISATION  

TRAINING  PORTALS,  LEARNING  MANAGEMENT  SYSTEMS,  DELIVERY  PLATFORMS  

Learning  Innova/on  -­‐  Challenges  

23  September  2013   4  

!  Improve  the  learning  experience  by  making  smart  use  of  the  most  innova:ve  technologies  

!  Ensure  viability  by  introducing  opera:onal  and  ac:onable  concepts  that  ensure  profitability  and  long-­‐term  sustainability  

!  Respond  with  flexibility  to  the  diverse  requirements  of  par:cular  learning  situa:ons  while  increasing  the  produc:vity  of  the  overall  learning  model  

Facing  the  challenge  of  a  fast  

moving  technology  environment  in  the  

learning  area  

©  Picture    “Gear  Gold”  by  Idea  go  /  FreeDigitalPhotos.net  

DELIVERY  METHODS  LINKED  TO  LEARNING  OUTCOMES  

Simulations

Know How IDL Seminars

TECHAssist

Training facilityDealer

Certification Assessment

Hands-on Training

Interactive Distance Learning

Print Based Training

Computer Based Training

Video Know How

Delivery Method

Location

Update emerging

issues

Test knowledge and skills

Practice skills

Teach diagnostic procedures

Teach function

and theory

Raise awareness

Objectives

Simulations

Know How IDL Seminars

TECHAssist

Training facilityDealer

Certification Assessment

Hands-on Training

Interactive Distance Learning

Print Based Training

Computer Based Training

Video Know How

Delivery Method

Location

Update emerging

issues

Test knowledge and skills

Practice skills

Teach diagnostic procedures

Teach function

and theory

Raise awareness

Objectives

MEDIA  SELECTION  

Instructor  Based  Training    (IBT)  

Web  Based  Training      (WBT)  

Virtual  Classroom  Training    (VCT)  

Where   Training  room,  training  center  

Anywhere   Anywhere  

When   Fix  Time  (full  day)   Any:me   Fix  :me  (hours)  

Produc:on  cost  

High   High   Low:  server  and  network  infrastructure    

Delivery  cost   High:  logis:cs  venue,  trainer,  travel  cost  

Low:  server  and  network  infrastructure    

Low:  trainer  at  VCT  room,  central  infrastructure,  phone  costs    

Maintenance  cost  

Low   Medium:  IT  opera:on  and  maintenance  

Medium:  IT  opera:on  and  maintenance  

Interac:vity   Full   Low-­‐Medium   Medium-­‐High  

Complexity   No   Medium:  standard  PC  and  a  good  internet  connec:on.  Moderate  technical  understanding  needed  

Medium:  standard  PC  and  a  good  internet  connec:on.  Moderate  technical  understanding  needed  

Suitable  for   Personal  and  direct  interac:ve  learning,  role  plays,  learning  by  doing  (use  tools,  hands  on),  behavioural  training  

Self  learning,  contents  which  can  be  structured  and  understood  in  a  linear  sequence.  Good  for  informa:on  on  methods  and  processes  

Exposi:on  of  structured  informa:on.  Interac:ve  learning,  addressing  ques:ons  in  wriXen  or  spoken  form  or  over  exercises.  Short  communica:ons  on  hot  topics.  Fastest    to  market  solu:on.  

BLENDED  LEARNING  

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!  Combine IBT with other media like WBT, Video and VCT to optimize learning and reduce cost

!  Trends beyond ILT/WBT/Video/VCT: mobile, gaming, augmented reality, social media.

Complementing face to face learning

with technically supported

delivery methods

EXAMPLES  OF  DIGITAL  MEDIA  TRAINING  

!  Mobile  Learning          

!  3D    Graphics            

!  Virtual  Classroom  Training  

MOBILE  LEARNING  

QR  Codes  

!  A  QR  Code  is  a  matrix  barcode  (or  two-­‐dimensional  code),  readable  by  QR  scanners,  mobile  phones  and  tablets  with  a  camera  that  links  to  a  web  page  

!  The  applica/on  and  importance  of  QR-­‐codes  is  growing  with  the  use  of  camera  equipped    mobile  devices  

!  Typically  leveraged  for  retail  and  consumer  markets,  this  informa/on  sharing  technology  can  be  extended  to  provide  valuable  learning  content  

MOBILE  LEARNING  

QR  Codes  

!  Can  be  leveraged  for  on-­‐the-­‐job  access  to  quick  reference  instruc/ons  to  operate  equipment  or  complete  tasks  in  real  /me    

!  Can  extend  learning  by  providing  instant  access  to  digital  resources,  loca/ons,  instruc/ons  and  informa/on  

!  Links  the  physical  world  to  the  virtual  world  

MOBILE  LEARNING  

Challenges  to  mobile  learning  

!  Tracking  of  the  learning    

!  The  sequencing  of  the  content    

!  Version  management    

!  Access  control    

!  Diversity  of  devices    

!  The  suitability  of  the  contents  

MOBILE  LEARNING    

!  Tracking  of  user/device  profiles    

!  Targeted  campaigns  per  user/job  group  

!  Crea/on  and  delivery  of  content  specifically  forma\ed  for  users  device    

!  Free  access  to  content  via  phone,  PC  or  tablet  device  

!  Automated  and  fully  controlled  distribu/on  of  content  to  the  device  

!  Directed  learning  ac/vi/es  through  sequencing  of  content  nuggets  

!  Collabora/on  through  forum  &  blog  usage  

!  Tracking  of  content  interac/ons  on  the  device    

!  Synchroniza/on  of  results  to  the  variety  of  Learning  Management  Systems  

!  Central  repor/ng  of  mLearning  results    

RPS  Mangaged  mLearningTM  

MOBILE  LEARNING  

Mobile  Solu/on  /  Mobile  Event  Support  

   

Mobile  applica/on  and  infrastructure  with  full  event  management  and  support  capabili/es  

!  Follows  the  mobile  trend  of  IT  supported  services  

!  It  supports  events  in  a  mobile  and  mul/media  format  

!  Allows  the  use  of  other  media  in  the  event  

!  Allows  for  more  par/cipa/on  and  interac/on  

MOBILE  LEARNING  

Interes/ng  Facts  

1.3  million  Android  devices  ac/vated  every  day  

Mobile  is  the  fastest  technology  shi`  in  history  By  the  end  of  2013,  number  of  connected  mobile  devices  will  exceed  the  number  of  people  on  earth  

Mobile  web  users  to  surpass  desktop  users  in  2014  

2005  

2010  

3D  DEVELOPMENT  

Integra/on  of  3D  elements  into  WBTs,  VCTs  and  IBTs  

3D  DEVELOPMENT    3D  Graphics  and  Anima/on  

!  Interac/ve  Explora/on  of  Parts,  Processes  and  Systems    

Applica/on  in  IBTs  and  product  launches    

3D  DEVELOPMENT    Augmented  Reality  

!  Superimposing  digital  contents  into  a  real  context    

!  Learners  control  their  own  learning    

!  Geo-­‐tagging  allows  display  of  digital  informa/on  into  users’  real    world  view    

!  Emergence  of  advanced  wearable  equipment  –  Google  Glass.    AR  could  revolu/onise  the  way  we  teach  and  learn  

VIRTUAL  CLASSROOM  TRAINING  

VIRTUAL  CLASSROOM  TRAINING  

!  Reduced  costs    

!  Higher  comple/on  rates    

!  Faster  to  design  and  deploy    

!  As  part  of  a  blended  learning  approach  -­‐  excellent  complement  to  IBT  and  WBT  training        

VIRTUAL  CLASSROOM  TRAINING  

!  “How  to  use  VCT”  broadcast  to  all  users    

!  U/lizing  phone  or  voice  over  IP  (VOIP)  connec/on    

!  Cer/fying  VCT  instructors  to  ensure  consistency  and  quality  of  delivery    

!  Dedicated  VCT  studio  or  similar  broadcas/ng  environment    

!  Crea/ng  specific  content  with  clearly  defined  objec/ves  

Making  VCT  a  success  

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QUESTIONS  

? Further  informa/on  and  demonstra/ons  available  at    the  Raytheon  stand