devops days 2012 - going lean in it services organization
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HCL Technologies Ltd.
DevOps as a core strategy
Meaningful implementation of DevOps
Role of tool vendors
DevOps as a core strategy
$6.2 31 90000 B I L L I O N COUNTRIES P E O P L E
Mainland Delivery Centre ITAR compliant Local Consulting
US Nearshore- ITAR compliant
L2 SAP Support
South America Delivery Centre
including Portuguese & Spanish Coverage
Offshore SAP Configuration & Support Basis Support Centre
Local Training Academy
Near shore Multi-Lingual Support
Local Market SAP Consulting
Offshore AMS & ADS
24x7 Monitoring
Centre
Local Market Consulting & Support including Mandarin
Local Market Consulting
Local Market Consulting
Local Market Consulting
Local Language Delivery Centre
Local Market Consulting
London, UK
USA, Raleigh
Malaysia, Kuala Lumpur, Penang
India (5)
China, Shanghai
Singapore
New Zealand, Auckland
Australia, Melbourne Puerto Rico
Brazil, Porto Alegre
Poland, Krakow
South Africa, Cape Town
Japan Finland
Infosys
TCS
Wipro
CTS
Lot more…
CLOUD – Infrastructure and Platform
Centralized Release Management
Consolidate Tools & Governance
Newer Skills….
Of Course there’s… Lean Processes
Agile Ways of Working
Mindset and Culture
Many verticals and LOBs
Apps Service Lines
Varied Quality Standards
CMMi and Metrics
Centralized Project Management Tool
Process standardization
Managing fresh talent and skills
Margin pressures
more…
SCRM Improvement Drivers Expert’s View
“An efficient change process can cut up to 33% off the typical product development cycle time” – McKinsey & Company
“80% of outages are due to people and process, and of those at least 50% are due to integration handoff issues across change, configuration and release” – Gartner
“54% of companies lack a single repository to review, analyze, approve and track changes across products and applications“ – Gartner
“Companies now recognize that better change processes can deliver top-line benefits...and are therefore developing change management with an eye towards improving speed to market” – Aberdeen Group
Quality
Across Services … Custom Development, Apps Maintenance, Enhancement, Support etc.
Especially where code is involved.
Early and Continuous
Feedback
Elimination of waste by…
Implementing Factory model: Is this possible at all in Software Development
…. Support & Maintenance – maybe
Enhancements and Development – NO
People utilization and productivity: Can this be achieved
without right skilling and re-skilling
Offshore Delivery Centers and Non Disclosure
Agreements… exercise full control on people and execution
Customers on a Lean and agile
transformation….conflicting with vendor transformation initiatives
Outcome based pricing models… estimates used for billing.
Meaningful implementation of DevOps
• Limit WIP balance based on Capacity and Cycle time.
• Process Policies Explicit via centralized delivery process & engineering metrics for early and continuous feedback
• Visualization via multi-level dashboards and CFD
• Mange Flow automated compliance audits
DevOps
Delivery Rigor (Technology)
Min
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t &
Cu
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Customer
IT Service Vendor
Role of tool vendors
• Looks as though the Large IT Services are ignored…
…engage with IT service organization and understand their psyche, needs and challenges.
• Larger IT Services are on the path in embracing Lean and Agile; proactively or
reactively…
….thankfully CMMi is out of the way….things will change sooner than expected…
• DevOps tools is critical to Synergize delivery and
enabling functions… … currently it looks more of tech toys for the geeks …
equally important are the non-geeks… the business folks.
• Ignoring IT Services organization might be costly
mistake and a huge Opportunity lost.
…IT services industry constitute a large chunk of business… at least IT Services in India.
