devops: why culture matters

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  • Rebooting Your Leadership for DevOps Success

    Glenn Exton CTO

    glenn.exton@g2g3.com

    DevOps Summit Santa Clara, November 3-5

  • Producing great products that

    consumers love.

    respects each other trusts each other

    has shared values

    Delivered by a team that

  • Its about the consumer

    creating that WOW

    moment

  • Its about doing more, faster and with less

  • Its about business outcomes

  • Its about the numbers

    Reduce Costs

    Increase Revenues

    Increase Business Value

    Increase Customer Base

    Reduce COGS

    Reduce SG&A

    Reduce DSO

    Reduce DIO

    Improve Fixed Asset Utilization

    Improve Goodwill

    Improve DPO

    Increase Revenues

    Reduce Fixed Capital

    Reduce Working Capital

    Increase Revenue Per Customer

    Reduce Costs

  • Its about value delivery

    Ideas to Market

    Market to Opportunity

    Opportunity to Order

    Order to Delivery/Cash

    Customer Service/Support

    Procure to Pay

    Record to Report

    Hire to Retire

    NPI Cycle Time

    Lead Conversion Ratio

    Order to Delivery Turnaround Time

    Delivery to First Commit

    Days in Inventory

    Days Sales Outstanding

    Sales/Mktg Cost as a %Rev

    %Rev of NPI

    Quote Conversion Ratio

    Invoice Cycle Time

    First Time to Resolve Rate

    Days Payable Outstanding

    Days to Hire Approved Staff

    Delivery Cost as a %Rev

    Voice of the Workforce Score

    Customer Loyalty Index

  • Increase Customer Base

    Reduce COGS

    Reduce SG&A

    Reduce DSO

    Reduce DIO

    Improve Fixed Asset Utilization

    Improve Goodwill

    Improve DPO

    Increase Revenues

    Reduce Costs

    Reduce Fixed Capital

    Reduce Working Capital

    Increase Revenues

    Reduce Costs

    Increase Business Value

    Value Levers Value Delivery

    NPI Cycle Time

    Lead Conversion Ratio

    Order to Delivery Turnaround Time

    Delivery to First Commit

    Days in Inventory

    Days Sales Outstanding

    Sales/Mktg Cost as a %Rev

    %Rev of NPI

    Quote Conversion Ratio

    Invoice Cycle Time

    First Time to Resolve Rate

    Days Payable Outstanding

    Days to Hire Approved Staff

    Delivery Cost as a %Rev

    Voice of the Workforce Score

    Customer Loyalty Index/Score

    Operating Metrics

    Its about creating a bridge, sense of purpose with your team

    Ideas to Market

    Market to Opportunity

    Opportunity to Order

    Order to Delivery/Cash

    Customer Service/Support

    Procure to Pay

    Record to Report

    Hire to Retire

    Improve Consumer Value Improve Velocity

    Improve Predictability Improve Quality

    Improve Business Value

    Increase Revenue Per Customer

    Illustrative

  • New Product Introduction Cycle Time

    Order to Delivery Cycle Time

    Lifetime Customer Loyalty Index

    Delivery Cost as a %Revenue

    Increased Free Cash Flow

    Increased Revenue

    Increased EPS

    Improved ROA

    Innovation Engine

    ITS ABOUT KNOWING THAT EVERY ACTION COUNTS

    Sprint Velocity

    Time to Restore Service

    Successful Build Rate

    Quality of Code

    Deployment Frequency

  • Its about creating a win win relationship

    My Interests I win

    Your Interests You Lose Win/Win

  • Currently, silos limit greatness, potential & excellence

    Development

    Operations

    Availability Stability

    Control Procedures

    Innovation Agility

    Frequent Delivery Lean Flow

  • What are we going to do

  • Structure your plan

    Increase Team Delight

    Increase Consumer Delight

    Increase Business Value

    Improve Continuous Integration

    Increase Continuous Delivery

    Increase Knowledge & Expertise

    Increase Leadership

    Commitment

    Improve Continuous Deployment

    Improve Continuous Quality Assurance

    Increase Team Collaboration

    Increase Active Sponsorship

    Improve Alignment Goals/Measures

    Increase Innovation Excellence

    Increase Knowledge Champions

    Increase Knowledge Reuse

    Increase Active Involvement

    Improve Consumer Sentiment Insights

    Improve Consumer Usage Insights

    Increase Consumer Insights

  • Derive approaches that work for you

    Minimal Viable Product Rapid Prototyping

    Product/Consumer Centric Team Operating Model

    Lean / Automated Product Lifecycle Practices

    Collaborative and Connected ToolChains

    Empowered Autonomous Teams

    Actionable Insights & Predictive Analytics

    OneTeam Approach

    Digitally Captured Product Knowledge Blueprints

    Customer Loyalty Index/Score

    Sentiment/Insights Feedback Cycle Time

    %Time Leadership Team Involvement

    Staff Attrition Rate

    %Products Knowledge Capture

    Delivery Cost as a %Revenue

    % of Process Fallouts

    Usage/Insights Feedback Cycle Time

    MVPP Cycle Time

    % Ideas Meeting Invent Criteria

    % Ideas to New Product Concepts

    Ratio of Automated Vs Manual Practices

    New Product Delivery Cycle Time

    New Feature Delivery Cycle Time

    %Products Knowledge Reuse

    Voice of the Workforce Score

  • Create team principles

    Just in Time Continuous

    Delivery

    Demand Driven Production

    Continuous Insights (Analytics)

    New Product Ideas

    Concept Co-Creation

    Continuous Flow

    Rapid Line Change-Over

    DevOps FACTORY Concept

    24x7 Availability

    Delighted Consumers

    Process Automation

    Continuous Improvement

    Continuous Quality

    OneTeam Approach

    Continuous Knowledge

  • Join things up

    Product

    Backlog

  • Create autonomous teams and let go

    who are

    multi-skilled passionate

    create a spark have duty of care

    are can-do and get results

  • Create ways to get people on the same page

    Cost%to%Value

    Engineering

    Strategic%Enablement%%%

    Consumer%Delight Reliability%

    Resilience%%

    Time%to%Value

    Responsiveness%

    Supportability Roadmap

    Quality%Assurance

    Team%Delight

    DevOps Canvas Initiative%Title:Situational%Summary:

    Sponsor%/%Product%Owner:

    Date: Version:

    Designed By: G2G3

    What is needed to delight the consumer What could make the consumer go wow

    How long before value is delivered to the consumer What approach will be used to deliver value

    How will the product be engineered What key components are needed

    What steps will be taken to shift quality up stream What QA steps will be taken to eliminate manual processing, fall-outs

    What is needed to delight the team What is the best way to incentivise and reward the team

    What steps will be taken to maximise uptake What steps will be taken to optimise costs

    How will the product be supported What will help the consumer use the product

    What is launched day one and beyond Who is the target audience

    How does the product fit within the strategic plan How will the product be taken to market

    What resilience is needed

    What product reliability is needed

    What level of responsiveness is required

  • Create environments to foster collaboration

    Cost%to%Value

    Engineering

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    Team Collaboration

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