HelloLet’s make happy work™.

OUR STORY IN A NUTSHELL

HELLO ;] FROM DELIVERING HAPPINESS

This is Tony HsiehCEO of Zappos.com and co-founder of Delivering Happiness

This is Jenn LimCEO and co-founder of Delivering Happiness

Tony becomes CEO of

2000 20142008

Zappos grows to $1 billion*

*in gross merchandise sales

Tony & Jennlaunch Delivering Happiness book, U.S. bus tour

2010

a happier world

2011

DH company & movement launch and goes global

DH

= D

eliv

erin

g H

appi

ness

UNHAPPY WORKPLACE UNHAPPY WORLD

in lost

PRODUCTIVITY(U.S. alone)

employees in the world

DISENGAGED

Gallup 2012

Pic

ture

d: O

ffice

Spa

ce, 2

0th

Cen

tury

Fox

©19

99

HELLO ;] FROM DELIVERING HAPPINESS

HELLO ;] FROM DELIVERING HAPPINESS

Companies with a higher sense of PURPOSE outperform others

by 400%*

“[Companies] who centered their business on a culture of improving people’s lives had a growth rate triple that of competitors.”

– Jim Stengel

382.3%

-7.9%

2001 2005 20092003 2007 20112000

-100 %

0.0 %

100 %

200 %

300 %

400 %

2004 20082002 2006 2010

Stengel Top 50S&P 500

*in shareholder returns

WHY IT MATTERS

Stengel Top 50 v. S&P 500

Research by Millward Brown and Jim Stengel

HELLO ;] FROM DELIVERING HAPPINESS

Happiness is

seriously goodfor business

Twenty years of research show happiness increases every positive business outcome

WHY IT MATTERS

Effects of Happiness at Work

37% increase in sales (Martin Seligman)

31% increase in productivity (Greenberg & Arawaka)

300% more innovation (HBR)

125% less burnout (HBR)

66% fewer sick leaves (Forbes)

51% less turnover (Gallup)

44% higher retention (Gallup)

HELLO ;] FROM DELIVERING HAPPINESS

WHY HAPPINESS AS A BUSINESS MODEL

Happiness makes sense

Scientific SenseResearch shows happiness leads to success (not the other way around)

Business SenseHappy Employees =Happy Customers = Successful Company(+ Meaningful Lives)

Human SenseHappiness is a universal goal, and we are all on our individual paths

Science ofHappiness

today

Martin Seligman Fredrickson & Losada Shawn AchorPositive

Psychology 1998

*Zappos’ growth in gross merchandise sales

Nearly 20 years of research and hundreds of studies

‘06

HELLO ;] FROM DELIVERING HAPPINESS

We area CULTURE COACH-SULTING* company, applying the SCIENCE OF HAPPINESS and best practices from workplaces around the world

To createSUSTAINABLE, PURPOSE-driven cultures using HAPPINESS as a business model

Through Speaking engagementsCoach-sultingWorkshops + TrainingOrganizational DevelopmentTools + Metrics + Measurable Results

*We’re the only coach-sulting service out there for a reason. We know prescribing culture doesn’t work. Coach-sulting blends our frameworks [consulting] with your insights [coaching] to co-create your best culture.

WHAT IS DELIVERING HAPPINESS?

Because...

MeaningfulLives

Small daily actionsthe right habits

BIG impact

HELLO ;] FROM DELIVERING HAPPINESS

OUR APPROACH

Learning should be real, human and

experiential

Start with the why and lead from purpose

Create co-ownership for sustainable culture

Professional development starts with personal

development

HELLO ;] FROM DELIVERING HAPPINESS

Progress, Control, Connectedness & Happiness Habits

WOWCulture

Values & Behaviors

Science ofHappiness

HigherPurpose

WHAT makes happy work™

DH MODEL FOR SUSTAINABLE, HAPPY CULTURE

HELLO ;] FROM DELIVERING HAPPINESS

DH MODEL FOR SUSTAINABLE, HAPPY CULTURE

WHO makes happy work™

COMMUNITY

ME

WE

HELLO ;] FROM DELIVERING HAPPINESS

HOW to make happy work™

Explore Align

Embark

MeasureAnalyze

Plan

DevelopCommitLaunch

EmbedManifestExtend

MeasureSupportEvolve

ROADMAP FOR SUSTAINABLE, HAPPY CULTURE

HELLO ;] FROM DELIVERING HAPPINESS

WHO WE’VE WORKED WITH

“DH helped us increase our monthly sales by 39%, and decrease unplanned absences by 92%.” – Top 20 fastest growing e-commerce company

“After Blake and team met with Tony, Jenn and Delivering Happiness we were inspired to focus on culture. As a result we’ve launched our own core values and we’re now all moving in the same direction!”

– Amy Thompson, Chief People Officer, TOMS

“The DH workshop was awesome! It has changed the way I think about successfully managing a business. It helped catapult me out of an old fashion top down style, to an inclusive, engaged process that is ultimately more rewarding to everyone at our company.”

– Ra’uf Glasgow, Producer, West Wind Media, former producer of LOST

“Thanks to DH who packed the house on BOTH their sessions and won the hearts of everyone who attended the workshops. Not mention winning the hearts of everyone on the Inc. staff.”

— Eric Schurenberg, President and Editor-in-Chief, Inc.

“The most useful workshop I have ever attended on how to define and implement corporate mission and values.”

– Dan Donovan, VP, Technology and Development, 360 Incentives

HELLO ;] FROM DELIVERING HAPPINESS

OUR VALUES

HELLO ;] FROM DELIVERING HAPPINESS

CHANGE YOUR WORLD TOGETHER WE’LLCHANGE

THE WORLD

WE BELIEVE

Happier People, Companies, Communities

– H

appi

er W

orld

HELLO ;] FROM DELIVERING HAPPINESS

T

HELLO ;] FROM DELIVERING HAPPINESS

twitter.com/DHmovement facebook.com/deliveringhappiness linkedin.com/company/deliveringhappiness

WHAT’S NEXT FOR YOU?

Happiness ROI Calculator

Happiness at Work Survey

DH Culture Assessment

culture@deliveringhappiness.comto schedule a free Culture Call

Let’s get started. Email us at

Explore tools at deliveringhappiness.com

Together,

©2016 Delivering Happiness. All rights reserved.

Let’s make happy work™.