dhl import express online user guide

DHL IMPORT EXPRESS ONLINEUSER GUIDE

IMPORT EXPRESS Online is designed to coordinate effective communications between Importers and Shippers—wherever you are, directly via the Internet. It gives Importers full control of their imports while enabling Shippers to prepare and manage their shipments.

QUICKLY AND ACCURATELY PREPARE AND MANAGE YOUR SHIPMENTS WITH SECURE ACCOUNT DETAILS AND SHIPMENT VISIBILITY WITH IMPORT EXPRESS ONLINE.

Customer-Built SolutionsVendor/Partner SolutionsPC-Based SolutionsWeb-Based Solutions

Benefits:

• Prepareeverythingonlineinjustafewclicks,includinge-mailinstructionsfortheShipper,airwaybills,invoices,andarrangementofpickups.

• KeepyourIMPORTEXPRESSaccountnumbercompletelyconfidentialasshipmentinstructionsaresenttoyoursupplierswhilekeepingyouraccountinformationsecure.

• Optimizecommunicationsandvisibilityasallairwaybillnumbersandrelatedshipmentdataareeasilyaccessiblebyallpartiesinvolved.

• Checkthedeliverystatusofshipmentsatanytimeduringtheimportprocess.

• Cutdownonpaperworkthankstothefullyautomatedprocess.• Prepareandmanageshipmentsonline24/7.

DHL Global

Step 1A:

Access IMPORT EXPRESS Online through the DHL Global Web site at www.dhl.com.

ACCESS AND REGISTRATION

FOR IMPORTERS


With IMPORT EXPRESS Online, there’s no software to install and use of this shipping tool is absolutely free.

DHL’s IMPORT EXPRESS Online only requires that the importer has a DHL IMPORT EXPRESS account; the shipper does not need one to use the shipping tools.

eShipping

Step 1B:

Using your Web browser, go to www.dhl.com and select your country from the pull-down location menu.

Next, on your DHL country page, click the “eShipping” tab at the top of the page, and then choose “DHL IMPORT EXPRESS Online” from the menu.

Step 1C:

Access the program by clicking the link for either the Importer or the Shipper. Bookmark the URL for future access.

ACCESS AND REGISTRATION


Importer and Shipper Links


Log On

GETTING STARTED

Note

YouwillbeabletoincludemultipleIMPORT

EXPRESSaccountnumbersduringyour

registration,oryoucanaddthemlaterby

editingyouruserprofile.

Step 2:

If you are an Importer and it’s your first time using this tool, you will need to register for access. Click on “Register” in the navigation bar under the login fields. Make sure you have your IMPORT EXPRESS account numbers available.

If you’re already registered, enter your e-mail address and password. You can even check the box below the login fields to have the system remember your e-mail ID for you.

Prepare Shipment Instructions

Step 3A:

To quickly prepare a shipment instruction, apply recently used Shipper and Receiver information by choosing the appropriate Shipper and Receiver from the “Select one” pull-down menus and click “Next” to proceed.

OR

If your Shipper or Receiver has not been used recently, or you need to enter new address information, either click the yellow “Enter new address” button or use the “Prepare Shipment” link at the top of the navigation bar on the left side of the screen.

Step 3B:

If using the “Prepare Shipment” link, you can enter new address information using the text fields provided. You can also choose a Shipper or Receiver from the “Select one” pull-down menu or search the address book using either the “Search address book for nickname” or “Open address book” links.

Step 3C:

To create user-friendly documents, select the Shipper’s language from the corresponding pull-down menu and authorize the Shipper to update pickup address information. If this is a new address, click the box to have it saved to the address book.

PREPARING SHIPMENT INSTRUCTIONS: ADDRESS DETAILS


Create User-friendly Documents

Enter and save Shipper and Receiver address information and provide important shipment details to create shipment instructions, review entered information, and track shipments.

Note

IftheImporterdoesnotchecktheboxtoauthorize

theShippertomodifypickupinformation,related

fieldswillnotbeeditableforShippers.

Shipment Details

Review Shipment Details

Step 4:

The “Shipment Details” screen allows you to enter a message to the Shipper, such as items to be ordered, order numbers, and handling instructions. You can also choose to bill freight and customs charges to separate accounts, if needed. Use the pull-down menu to choose the appropriate IMPORT EXPRESS account to be billed.

Be sure to indicate whether or not you would like to insure your package, and who you want to be sent e-mail notifications upon shipping. You can enter up to four additional e-mail addresses along with a message to be sent.

Step 5:

IMPORT EXPRESS Online gives Importers the opportunity to review all of the entered information before it is sent to the Shipper. To make changes, click the “Back” or “Cancel” buttons below the gray information box. Click the “Forward Instructions” button to send the shipment instructions via e-mail to the designated Shipper.

PREPARING SHIPMENT INSTRUCTIONS: SHIPMENT DETAILS

PREPARING SHIPMENT INSTRUCTIONS: REVIEW AND FORWARD INSTRUCTIONS


View History and Track Shipments

My Profile

Step 6:

To view and track your shipments, click the “History/Track” link in the left-hand navigation bar.

Click a column header to sort by options such as ID number, Shipper name, waybill number and status, or track a completed shipment by clicking the “Track” link in the “Status” column. You can also update, cancel or prepare new shipment instructions, as needed.

The “My Profile” screen contains the information you entered during registration. It is available to review or update at any time.

SHIPMENT HISTORY AND TRACKING

OTHER IMPORTER LINKS AND SCREENS


Help

Note

Additionalhelpcanbefoundontheshipping

formsbyclickingthevarioushelplinkslocatedto

therightsideofsomeoftheformfields.They

answerquestionslike“Whatisthis?”and“Whyis

thisrequired?”

Questions about how to use a particular screen can be answered by clicking the “Help” link in the navigation bar or one of the “Help” links found near the form fields.

Address Book

OTHER IMPORTER LINKS AND SCREENS


Support Links

The “Address Book” screen is a great way to save all Shipper and Receiver contact information.

To create new Shipper and Receiver entries, click the corresponding button and fill in the mandatory information.

The “IEO Home” button at the top of the screen will return you to the first screen you accessed upon entry into IMPORT

EXPRESS Online.

The “DHL” button will log you out of your IMPORT EXPRESS Online session and redirect you to your country’s DHL homepage.

Click the “Contact” button to contact DHL Customer Service.

Step 1A:

Click on the provided URL to access the IMPORT EXPRESS Online Shipper module. If the link does not work, copy and paste it into your Web browser.

Step 1B:

When logging into IMPORT EXPRESS

Online for the first time, the Shipper will need to select a new password, which will be valid for all future shipments for this Shipper.

ACCESSTHROUGHPROACTIVEE-MAILNOTIFICATION

FOR SHIPPERS


Log On

Shipper E-mail Notification

Shippers can access IMPORT EXPRESS Online through URL links e-mailed to them by the system when their Importers forward shipment instructions using IMPORT EXPRESS Online.

Shipment Summary


SHIPMENT REQUESTS: SHIPMENT SUMMARY

Note

The“Modifypickupaddressandaccept”button

willonlybeavailabletotheShipperiftheImporter

hasindicatedthattheShipperhasauthorizationto

updateinformation.

Step 2A:

When accessing IMPORT EXPRESS Online using the URL link from the automated e-mail, the Shipper will see a summary of the Importer’s shipment instructions.

To accept the Importer’s shipment request as it is written, click the “Accept” button at the bottom right corner of the page.

OR

If you need to reject the shipment for any reason, type a message into the “Reject reason” field and click “Reject.” If no message is entered, the program will prompt for a message to be added.

OR

If you would like to accept the shipment request but the pickup address information has changed and needs to be updated, click the “Modify pickup address and accept” button.

Shipment Options


SHIPMENT REQUESTS: SHIPMENT OPTIONS

Notes

IMPORT EXPRESS Onlineevenassiststhe

Shipperindecidingwhethertheshipmentis

consideredNondocumentorDocument.Clickon

the“Helpmedecide”linklocatedtotherightof

the“Shipmentstatus”field.Iftheshipmentis

determinedtobenondocument,theShipper

shouldclickthecirclebeside“Dutiable”and

mustenterthedeclaredvaluefortheshipment.

USShipperswithdutiableshipmentswillalsobe

requiredtoenteravalidITNoranFTRexemption

fromthepull-downmenu.

Forsomecountries,the IMPORT EXPRESS Online

programwillallowyoutoindicateonthisscreen

thatyouwishtocreateyourinvoiceusing

IMPORT EXPRESS Online.

Step 3A:

Once a request has been accepted, enter additional information such as the package type, number of pieces, total weight, contents description, and if dutiable, the declared value.

Step 3B:

Use the pull-down menu for “Pickup” to indicate the action requested.

Additional instructions can be typed into the “Special instructions” field.

Pickup times can be set up in advance, depending on the country.

Customs Information


SHIPMENT REQUESTS: SHIPMENT OPTIONS

Notes

Optionalinformationnotrequireontheinvoice

screenincludesenteringaninvoicenumber,theterms

oftrade,“OtherRemarks,”and“OtherCharges.”

Multiplelistingsofcommodityinformationcanbe

entered.Simplytypeintheshipmentdescription,

indicatethecountryoforigin,quantity,unitof

measure,andunitprice.Click“Add”toinclude

eachlisting.

Onceyou’vecompletedtheinvoiceinformation,

youcanaddthisinvoicetoyourinvoicetemplates

byclickingtheboxatthebottomandtypingina

filenameforthenewinvoicetemplate.

Step 4:

Select either “Commercial Invoice” or “Proforma Invoice” from the “Invoice type” pull-down screen, depending on what type of goods are being shipped.

Indicate the export type from the pull-down menu.

Enter commodity information by filling in the form fields, and click “Add.” Repeat this process until all commodity information is entered.

Confirm Shipment

SHIPMENT REQUESTS: SHIPMENT CONFIRMATION

Step 5:

From the Confirm Shipment screen, modify already-entered data by clicking the “Back” button, the “Change shipment options” link, or the “Change international information” link. The shipment instruction can be cancelled by clicking the “Cancel” button at any time.

Once the details have been verified, accept the “Terms and Conditions.”

Click the “Confirm shipment” button to continue.

Print Paperwork

Print Invoice


SHIPMENT REQUESTS: PRINT PAPERWORK

Notes

Followtheon-screeninstructionsastohowmany

labelstoprintandhowtoattachthemtoyour

shipment.

IftheShipperenteredpackagedimensions,the

“ShipmentReceipt”andairwaybillwillshowtwo

differentfigures:onefortheactualweightandthe

otherforthedimensionalweight.Thecustomer

willbechargedforthehigherofthetwoamounts.

Note

Waybillsandinvoicesgeneratedby IMPORT

EXPRESS Onlinecanbeprinteddirectlytoany

standardlaserprinter.

Step 6A:

Click the “View Receipt on Screen” link at the bottom of the waybill to review or print the receipt.

Click the “Print” button to print copies of the waybill.

Step 6B:

If you created customs documentation earlier, click the “Next” button at the bottom of the Print Paperwork screen to view and print the invoice.


My Profile

OTHER SHIPPER LINKS AND SCREENS

Note

Additionalhelpcanbefoundontheshipping

formsbyclickingthevarioushelplinkslocated

totherightsideofsomeoftheformfields.

Theyanswerquestionslike“Whatisthis?”and

“Whyisthisrequired?”

Questions about how to use a particular screen can be answered by clicking the “Help” link in the navigation bar.

The “IEO Home” button at the top of the screen will return you to the “Welcome” screen where you can view the “Shipment instructions history.”

The “DHL” button will log you out of your IMPORT EXPRESS Online session and redirect you to your country’s DHL homepage.

Click the “Contact” button to contact DHL Customer Service.

The “My Profile” screen contains information the Importer entered. It is available for the Shipper to review or update at any time. To do this, simply enter the new or changed information and click the “Submit” button.

Help

Support Links

©DHL, DHL® is a registered trademark of Deutsche Post AG/ DHL Operations B.V./DHL International GmbH.

v1.1 11/09

DHLExpress

www.dhl.com