Dial-a-Bus

joining upjourneys

Dial�a�Bus

For more infomation visit www.spt.co.uk or any SPT travel centre.

M1 East Ayrshire M10 Dumbarton M11 Inverclyde M12 Irvine M13 South Ayrshire M14 KilmarnockM15 East KilbrideM18 Maryhill/Bearden M19 Wishaw/ShottsM22 Saltcoats/Ardrossan/StevenstonM32/M42 Beith/Dalry/Largs/West KilbrideM45/M65/M85 Renfrew/Houston/Johnstone/PaisleyM90 CumbernauldM91 Glasgow South WestM92 Clydebank/Scotstoun M93 Glasgow North East M94 Glasgow South EastM96 HamiltonM98 MotherwellM99 Monklands

0845 128 40230845 125 98110845 125 98120845 125 98130845 125 98140845 125 99520845 125 99530845 125 99540845 125 99560845 125 9958 0845 125 99580845 125 98070845 125 99570845 125 97740845 125 98040845 125 98050845 125 98060845 125 98080845 125 98090845 125 9810

Booking line telephone numbers

1

Contents

What is Dial�a�Bus 2

Who qualifies to use Dial�a�Bus? 3

To apply for Dial�a�Bus 4

Application form 5

Data Protection Act 7

New user guide 8

2

What is Dial�a�Bus?Dial�a�Bus is designed to help people who have difficulty using standard buses to

have access to local facilities and amenities.

It can be used for:

• shopping

• visiting friends

• attending local clubs

• doctor and health centre appointments

• hospital visiting.

Dial�a�Bus cannot be used for hospital appointments. If you have

difficulty attending hospital appointments, please contact your GP

surgery.

If using Dial�a�Bus for shopping, please bring only as much shopping as you are able

to carry yourself. Remember you can always take an escort.

Dial�a�Bus can take you to and from your local rail services, and many rail stations are

now wheelchair�accessible. First ScotRail are happy to arrange help at the station and

you can do this by calling 0800 91 22 901.

All Dial�a�Bus vehicles are wheelchair�accessible, with low floor ramp access at the

front of the vehicle. The vehicle will pick up and drop off as near as possible to your

home and chosen destination. The driver will assist you on and off the bus. If you

require additional assistance you can bring a friend if you feel their support will help.

Who qualifies to use Dial�a�Bus?Dial�a�Bus is available to people who are unable to use or have difficulty in using

standard buses and who meet any of the qualifying conditions shown.

Applicants must also hold a valid Scottish Citizens’ National Entitlement Card

before the service can be accessed. If you do not hold a card please contact

Strathclyde Partnership for Transport’s Travel Card Unit on 0141 333 3211.

Applicants who meet any of the conditions listed under 1 to 3 are

automatically eligible to use Dial�a�Bus.

1. Receipt of any one of the following Department for Work and Pensions

allowances:

• Attendance allowance

• Disability living allowance – mobility component at the higher rate

• War pensioners’ mobility supplement (current proof of qualifying

benefit must be provided on application.)

OR

2. Registered as blind

OR

3. Over 80 years old

4. If none of the above apply but you have difficulty using standard public

transport you may still qualify to use Dial�a�Bus. Please fill out the application

form giving full details of your medical condition.

5. Applicants with a temporary disability such as a broken leg may apply for

temporary registration for up to four months.

3

4

To apply for Dial�a�BusTo apply for Dial�a�Bus either complete and return the attached form or telephone

0845 128 4025 and a member of staff will be happy to complete the form for you

over the phone. We will need you to send in a passport sized photograph clearly

showing your face. Please note this can be a regular photograph cut to size. If you

have difficulty in filling out the form or obtaining a photograph, please do not

hesitate to telephone our enquiry line on 0845 128 4025, for assistance.

Completed application forms should be returned to:

Strathclyde Partnership for Transport

Dial�a�Bus Unit

Consort House

12 West George Street

Glasgow

G2 1HN

Please keep this booklet after sending your application form as it

contains valuable information.

5

/ /

Application form

Surname

Forenames

Date of birth

Address

Town

Email

Tel no

Mobile no

1. Do you have a concessionary travel card? Yes No

If yes, what is the travel card number?

What category is it? Disabled Blind Elderly

Is this a companion card? Yes No

2. Do you receive any of these Department of Work and Pensionsallowances?

(a) Attendance allowance Yes No

(b) Disability living allowance – mobility component Yes No(higher rate)

(c) War pensioners’ mobility supplement Yes No

Are you in receipt of any of these allowances? If yes, please provide currentproof of this when completing your application.

Mr/Mrs/Miss/Ms Pleaseremember to

enclosea current

photograph

Post Code

2b. Are you registered blind? Yes No

Blind registration number

3. Are you 80 years old or over? Yes No

4. Do you have profound hearing difficulties Yes No

5. Do you use a wheelchair? Yes No

6. Do you have a guide dog? Yes No

7. Do you have a walking stick or a walking frame? Yes No

8. Do you need to take an escort? Yes No

What is the medical condition that prevents you using, or makes it verydifficult for you to use public transport?

Doctor’s name

Doctor’s address

Postcode Tel no:

Please read the following information carefully before signing:I declare that I am unable to use or have great difficulty using publictransport. The answers that I have given are a true statement of mycircumstances and I consent to further information being sought from mydoctor or hospital consultant or to undergo a medical examination shouldthis be considered necessary.I consent to the processing by Strathclyde Partnership for Transport of mypersonal data (including sensitive personal data) shown in, and for thepurposes outlined in, the information notice contained within this leaflet.

Applicant’s signature Date

/ /

ChecklistHave you... Tick

Completed all sections of the application form?

Enclosed proof of allowances?

Enclosed a photograph?

6

(if applicable)

Data Protection Act 1998Under the terms of the Data Protection Act 1998 (“the Act”), StrathclydePartnership for Transport, as data controller, is required to provide you, the datasubject, with notice of the kind of data that we will be/are processing about you,the purposes for which we will be/are processing your data, the source of the datathat we process and third parties to whom we may transfer your data.

We process the following personal data:

• personal details such as name, address and date of birth

• details relating to health

• employment details.

We process the above data for the following purposes:

• to administer the Dial�a�Bus scheme

• to make decisions relating to eligibility under the scheme

• to develop improvements to the scheme

• to develop new schemes

• to monitor the effectiveness and efficiency of the scheme

• market research and analysis

• training and testing purposes.

In carrying out the above purposes we may transfer personal datarelating to you to the following third parties:

• unitary authorities• medical practitioners• social work departments.

You will be the principal source of any data that we process. We may, however,also receive information from relevant health professionals.

In order to process your application/renewal/replacement for a Dial�a�Bus card it may be necessary for us to process your sensitivepersonal data, in particular data relating to your health. We require your explicitconsent to process such data. Accordingly, you should be aware that by signingthe application form you are providing your explicit consent for us to processyour sensitive personal data for the purposes outlined above.

As data subject, you have a number or rights under the Act in relation to the datawhich we process about you. One of these rights is a subject access right. In effectthis means that you have the right to have a copy of the data which we processabout you which is held in our computer records and also some data which is heldin our manual records. If you want to exercise your right of subject access, or ifyou have any other data protection queries relating to Dial�a�Bus please contactthe Data Protection Officer.

7

New Users Guide

Making a booking

• Your booking line number can be found on the front of your timetableleaflet or on the inside cover of this leaflet.

• Call your booking office number and you will be asked for your Dial�a�Busregistration number, your destination and when you would like to travel.

• We will attempt to give you journey times as close to the times you request.Please remember that the journey times we give you are approximate. Inorder to accommodate as many trips as we can we may move your pick uptime. If your time is moved by more than 10 minutes earlier or later, we willadvise you before the booking lines close.

• Sometimes, due to high demand, you may find the line is engaged when youdial. Should you get the engaged tone, please hang up and re�dial.

Advance bookingsDial�a�Bus users have the option of making advance bookings. Please call yourbooking line after 2pm to arrange your advance bookings.

Group bookingsIf there are more than three people regularly travelling to the same place at a settime, we will be happy to arrange a group booking, subject to availability. Thisallows one person from the group to make the booking for everyone in the party.

Making your tripTo minimise waiting time for all passengers, please be ready a few minutes beforeyour pick�up time, ready to board your bus.

The driver will give any assistance you require to board the vehicle from thepavement and when you leave, from the bus back to the pavement. However, thedriver is unable to provide assistance from inside your home to the bus. When travelling please remember to bring along your Dial�a�Bus membership cardand your Scottish Citizens’ National Entitlement Card. Should you lose your Dial�a�Bus card, please contact us and we will be happy to arrange a replacement cardfor you.

8

Public holiday operation

Dial�a�Bus does not operate on Christmas Day or New Year’s Day.

On other public holidays we will advise you of any changes by placing posters on

vehicles and leaving newsletters on the vehicle for you to collect. You can also call

our recorded information line, 0845 128 4026.

Fares

The fares per single journey:

Scottish Citizens’ National Entitlement Card Holders travel free.

Escorts travelling with Companion Card Holders also travel free. Fares for all other

escorts and children aged 5 to 15 will be confirmed at the time of travel.

9

Dial�a�Bus enquiry line

Tel: 0845 128 4025