Your CloudTelephony® Company

•Dialoga Group

•References

•Worldwide Reach, Numbering

•CloudTelephony Products

•Infrastructure

•Support

COMPANY FACTS

• DIALOGA GROUP is a Telecom Operator that provides Carrier-Grade CloudTelephony® Services delivered on a real Pay-per-Use, Managed Services’ business model.

• Company• Over 18 years of experience in providing communication solutions• Full ownership of the entire CloudTelephony® solution• 130 million minutes efficiently managed per month• Software developers, Telecom Engineers, System & Network administrators• 13 offices spread worldwide for example; Germany (Berlin, Frankfurt), United Kingdom (London),

Spain (Bilbao, Barcelona, Madrid), France (Paris) and United States (New York, San Francisco), Singapore, The Hague

Servicing Telecom Operators and Businesses worldwide regardless of their sizes or locations (Contact Centres, Travel, Hospitality, Transportation, Public Sector, Banking, Finance, Insurance, Distribution, Media and E-Business)

REFERENCES

WORLDWIDE REACH

• DIALOGA GROUP provides local, special, shared cost, revenue share, premium rates, toll free numbers (ITFS), UIFN (+800) & Skype access as well as the legal and regulatory guidance in each local market and on an ever-growing coverage:

Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France,

Germany, Greece, Hungary,Ireland, Israel, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway,

Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine,

United Kingdom, …

Argentina, Bolivia, Brazil, Canada, Chile, Colombia, Dominican Rep., El Salvador, Ecuador, Grenada, Guatemala,

Jamaica, Mexico, Panama, Paraguay, Peru, Puerto Rico, Trinidad & Tobago, Uruguay, United States, Venezuela, …

Algeria, Australia, Bahrain, Botswana, Brunei, China, Hong Kong, India, Indonesia, Japan, Kenya, South Korea, Malaysia,

Morocco, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, UAE, Zambia, …

CloudTelephony®

Popular Products• Call Recording• PBX Change• Call Monitoring• Voicemail• Call Queuing• Call Survey• Call Pay• Call Tracking & Analysis• Conference Calling

Additional Products

• Call Latitude• Contact Centre• Voice Apps• IVR Response• ASR Recognition• Predictive Dialer• M2M• TTS Speech• Fax Gateway

INFRASTRUCTURE - INTERNATIONAL NETWORK

• DIALOGA GROUP operates high-availability, solid redundant, reliable and scalable multi-homed platforms to ensure that it’s constantly meeting the strictest service level agreements (SLAs), internally and to its Customers:

– SS7 signaling with redundant signaling links for automatic rerouting and traffic protection to incumbent, international, or competitive local exchange carriers,

– Multi-path interconnection links to protect from single path failures,– Protection against failures of transit carriers,– Redundant nodes in each country,– Internal network with secured links between nodes to protect against links failure

DIALOGA GROUP works with the world’s biggest tier-1 carriers:Deutsche Telekom, Orange, BT, Telefonica, Telia Sonera, Belgacom, Swisscom,Tata Communications, Bharti Airtel, KPN, Sprint etc…

INFRASTRUCTURE - ACCESS

• 24x7 Network Operation Center / Helpdesk

• 24x7 Change Request Management

• 24x7 Real-Time Monitoring of Networks, Equipments

• 24x7 Fault Management

SERVICE SUPPORT