Dialogue @ the

Immigration Counter DIKSUSKIM 2

Meeting #3

April 2013

Vocabulary in Use • Foreign

• Foreigner

• Re-

• Pre-

Time

Preposition Functions

In

On

At

• Expired

• Expiry

• Invalid

• Valid

• Overstay

• Extend

• Service

• Enter

• Exit

• Reentry

• Permit

• Stamp

• Autogate

Conversation Gambits

• Part 1- Apologies

I’m sorry…

I’m very sorry…

I’m terribly sorry…

Excuse me…

Pardon me…

I apologize…

I’m afraid…

• Part 2- Requests

Can you + V1

Will you + V1

Could you + V1

Would you + V1

Would you mind +

Verb-ing

Conversation Gambits

• Part 3- Actions in order

First,

Then,

Next,

After that,

Finally,

Make sure you …

Be careful not to …

Remember to …

Don’t forget to...

• Part 4-What I really mean

So, what I am saying is …

So, what I really say is…

What I really mean is…

What I am going to say is…

So, what I want to tell that…

Dialogue Parts

•Arrival • VOA Counter related SOP (passenger)

• A visitor to pick up a guest/ family

• Passenger in Wrong Counter (BVKS)

•Departure • Passenger in Wrong Counter

• Overstay

• Expired MERP/ERP

• Immigration on Board

@ VOA Counter A passenger (VOA subject) comes to

your counter, hands in Passport, but he/she has not done VOA payment.

I.O. : “Excuse me, can I have the receipt of VOA?

Passenger : “Sorry, I don’t have. What should I do?

I.O. : “Well, First, you should go to Bank counter, then you do payment for Visa, after that you get the receipts, one for you and one for Immigration Officer.”

Passenger : “Ok, thank you for your information”

I.O. : “Finally, please queue again to have the Visa sticker and stamp.”

@ Foreigner Counter A visitor is closing to your counter to pick up one of his/her family, and his/her family is already standing in front of your counter.

Visitor : “Good morning! Can you help me?”

I.O. : “Excuse me Sir/Madam, would you please wait outside the Immigration Area?

Visitor : “But, I am waiting for my son”

I.O. : “That’s right Sir/Madam, but this is Immigration Area. No one can enter this area except CIQP, crews and passengers”

Visitor : “In fact, I am a diplomat, here is my card”

I.O. : “Thank you Sir/Madam, I understand that. I will stamp your son’s passport quickly, but please would you mind waiting before the immigration area?”

Passenger in Wrong Counter (Departure) A foreign passenger comes to your counter (Indonesian)…

I.O. : “I am very sorry Sir/Madam, this is Indonesian counter.”

Passenger : “Really? So?”

I.O. : “Would you please go to the foreigner counter right besides this counter?”

Passenger : “I am so sorry sir”

I.O. : “I am very sorry Sir/Madam, this is Diplomatic counter.”

Passenger : “Yes, I know that. So?”

I.O. : “Would you please go to the foreigner counter after the gate? You will see the foreigner counter”

Passenger : “Why shouldn’t I be here? It’s the same thing”

I.O. : “You are right sir/madam. But in Indonesia, there is a regulation and procedure for Immigration Counter.”

Passenger : “But, I still want to have my passport stamp in this counter.”

Passenger in Wrong Counter (Arrival) – VOA subject entering diplomatic counter

Overstay VOA

I.O. : “I am afraid that you are overstay Sir/Madam”

Passenger : “Really?”

I.O. : “Look at this entry date, and what date is today?

Visa on Arrival is valid for 30 days only.”

Passenger : “But, sorry, I don’t know because I did not notice that”

I.O. : “I agree with you Sir/Madam, So you must pay the fine for your overstay. Would you please follow me?

Passenger : “Sure, thank you!

Immigration On Board A VOA passenger is wearing an earphone,

eyes cover while sleeping

I.O. : “Excuse me Sir/Madam” Passenger : “Yes” (waking up and opening the eyes cover) I.O. : “Would you mind taking off your earphones?” Passenger : “No” I.O. : “Immigration Check Sir/Madam. Could I have your passport please?” Passenger : “Here you are!” I.O. : “Can I have your receipt of VOA and AD Card please?” Passenger : “There you are!” I.O. : “Thanks a lot!”

Dialogue Practice Case Study: @ Foreigner Counters

Departure – case • Expired MREP/ERP

• Overstay B211/ Short Visit Pass

• Lost A/D Card

Arrival – case

• Still Blank A/D Card • Passport Less than 6 Months Validity • Visa No Authorization from Dir. Gen. Imi. • Full Stamps Passport • No Return Ticket