diapositives atributs
TRANSCRIPT
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manel muntadaconsultor
[Suport a l’anàlisi i millora dels Serveis d’Atenció Bàsica]
[Valoració dels atributs]
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[Valoracions atributs]Atribut Mínim Màxim Mitja ModaFiabilitat 3 9 5,9 7Capacitat de resposta 1 9 5,9 7Comunicació 3 9 6,0 5Amenitat 3 9 6,1 5Accessibilitat 3 9 6,2 7Agilitat 4 9 6,2 6Diversitat 4 9 6,2 6Eficàcia 3 9 6,3 8Sintonia personal 5 9 6,3 7Obertura de mires 4 9 6,4 6Confiabilitat 5 9 6,5 7Flexibilitat 3 9 6,6 7Personalització 1 9 6,6 7Acompliment dels compromisos 3 9 6,7 7Confidencialitat 4 9 6,7 7Rigor - seriositat 4 9 6,7 9Amabilitat 5 9 7,0 7Escolta activa 4 9 7,2 7
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[Accessibilitat]
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[Acompliment dels compromisos]
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[Agilitat]
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[Amabilitat]
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[Amenitat]
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[Capacitat de resposta]
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[Comunicació]
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[Confiabilitat]
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[Confidencialitat]
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[Diversitat]
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[Eficàcia]
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[Escolta activa]
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[Fiabilitat]
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[Flexibilitat]
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[Obertura de mires]
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[Personalització]
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[Rigor - seriositat]
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[Sintonia personal]