did he really say that?" effective component communication

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the property of Project Management Institute and may not be ced or disseminated without the expressed written permission of PMI. Did he really say that”? Did he really say that”? The simple art of component communicati on.

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This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI.

““Did he really say that”?Did he really say that”?

The simple art of component

communication.

This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI.

What my parents said…• Go on, give your uncle

a hug!

No one said you need to love each other but,

• You need to acknowledge each other.

• Consider each others feelings and need

What it means in to our component

This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI.

• I’m only going to tell you once!

• Ask why and be willing to learn. • Listen to your customer and act. • Understand the risks and purpose.• Once the decision is made don’t

fight it, be the ally and work as one!

What my parents said…

What it means in to our component

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• I hope your room is clean when we get back!

• Our clients expect more from us than what we sometimes think.

• Realise that what may be important to them, may not be to us

What my parents said…

What it means in to our componentKeep your house in order, you are being assessed daily!

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• Make sure you clean your shoes before you come into the house

• Know your client and local culture. • Be informed, understand the rules.• We must respect our clients “space”.

What my parents said…

What it means in to our component

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• Make sure your pocket money lasts you to the end of the week!

• Understand you capital • Invest it wisely ( ROI) • Budget your spend - so you don’t

run out!

What my parents said…

What it means in to our component

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• What! You need more money? What for and where did you spend it?

• Understand you capital and don’t over commit• Adjust your budget with a sound

understanding of where your money went. • If you need a loan (more money) adjust your

outlooks and make sure you have a sound business case

What my parents said…

What it means in to our component

This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI.

Questioning Is a Key SkillQuestioning Is a Key Skill

We all know that success in projects depends on using a structured framework but,

• Asking questions effectively so your goals, deliverables and deadlines are not misunderstood is critical to a successful project outcome.

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To be effective we must To be effective we must Understand…Understand…

• Why we are asking the question

• Any assumptions made

• How to choose words carefully

• Where we are likely to get the best and most complete answers

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StepsSteps

–Closed Questions

–Open Questions

–Questioning to the Void

–Handling Answers

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ClosedClosed Questions Questions

Questions that determine the possible answers by the way they are asked

• To check answers or show that youunderstand them

• Start with “Do, Have, Will, Can, Are, Is…”

• Be ready for a long answer even though you expect a short one

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Open QuestionsOpen Questions

Questions that invite unrestricted answers in phrases or sentences

• Used to gather or clarify new information

• They start with “What, Where, When, How, Who, Why…”

• Listen for many different possible answers

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Questioning to the VoidQuestioning to the VoidRe-asking a question to get the most specific answer• To make concerns specific and easier to work on

• Turnaround questions– Re-ask the question based on the answer– Look for the most specific answer

• “What else…” questions– Re-ask the question in the same form– Look for the most complete answer

• The “void” is when we stop making progress

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What else? Where’s the void?What else? Where’s the void?

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“What else ? Questions get us the COMPLETE picture

Questioning to the “Void” gets more accurate

information

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Handling AnswersHandling AnswersReceiving and assessing information given to you by others

• To make sure you can use the information you get

• After you ask a question:– Listen (clarify if necessary)– Acknowledge– Confirm– Record

• If the answer does not match the question, acknowledge and ask again

• If the answer is confusing, doubtful, incomplete, or too general, use turnaround or clarifying questions

• Acknowledge and provide feedback

This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI.

SummarySummary

• What my parents tought me• Open Questions• Closed Questions• Questioning to the Void• Handling Answers

This is the property of Project Management Institute and may not be reproduced or disseminated without the expressed written permission of PMI.

Questions?