difference £ 70 billion per annum overview presentation
TRANSCRIPT
£70 billion is the estimated cost of lost orders as a result of poor response times per annum across the UK*
ü Difference Corporation can ensure your business captures all your inbound & outbound contact requests through intelligent use of telecommunications technology, consultancy and outsourcing services.
ü Difference work with your existing systems and
suppliers to optimize the workflow so you see operational savings and revenue generation within weeks.
ü Difference have over 10 years experience in the
UK delivering success for our clients.
Simple Answer
*Source Vodafone Critical Response Time Index survey 2010
2012 Difference Corporation
What our clients say:
“Difference Corp are the kind of organisation that you can rely on to ensure you get what you need, when you need it. A friendly yet
professional service that delivers on time and accurately. Without their help our new brand launch
would have been much more of a headache". Grant Mitchell, Head
of Infrastructure, Pulsant Limited
“I feel that I can rely on the information and
advice provided (not something I can say
about other telecoms folk I have dealt with)”
Mark Farrer, Head of IT, The Scottish Salmon
Company
"Difference are a trusted professional services partner for enterprises deploying our email
management solution internationally, their work
and methodology is exemplary “. Donald Cameron, Investor
Logicalware “In a demanding market, it’s a breath
of fresh air to experience such a
high level of service. Thanks again“. Ian Bishop, Managing
Director Shades Blinds
Success in business arrives through giving the customer what they want, when they want it at a competitive price. We enable our clients to make this process easy for their customers through being experts in request handling technology, automation and outsourcing.
2012 Difference Corporation
Difference 60 second services overview
Division Services Offered
Inbound Numbers, IVR, call recording, cloud contact centre, live chat, social media/email, text response handling and voicing
Outbound Dialer, voice broadcast, least cost call routing & SIP
Mobile All UK networks with all devices, mobile marketing inbound and outbound
Professional Services
Consultancy, training and integration
Connectivity MPLS, EFM and satellite data connections
Outsourcing 24/7 Live contact centre overflow and fulfillment
2012 Difference Corporation
High Level Discussion to identify existing business customer touch points
Customer journey workflow and customer experience workshop
Business case preparation and pilot
Deployment and training
How to get Better Connected with Difference
Step 4
Step 1
Step 2
Step 3
Step 5 Success review
2012 Difference Corporation
Why Difference • We believe passionately in helping businesses to become more efficient,
more profitable and more innovative through being ‘Better Connected’ with their customers • Recognised as contact centre technology experts for over 10 years • Network independent • Delivery and deployment guarantee on all services • Return on investment measured in weeks • Multilingual capability for international operations
2012 Difference Corporation
www.differencecorp.com [email protected] Telephone: 0844 493 1100
Questions? More Information?
2012 Difference Corporation