difficult interactions - part 1
TRANSCRIPT
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Where there is Darth Vader….there areDIFFICULT INTERACTIONS.
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Part 1:The ANATOMYof a Difficult Interaction
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What causes them?
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70%of all conflicts are caused by
misunderstandings.
1Misunderstanding
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2Disagreement
Negotiable
Non-negotiable(rarely the case)
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What causes them?
Why are they so difficult?
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1
Subject Matter
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Easy
1. S
ub
ject
Mat
ter
“We found the rebel base.”
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Easy Medium
1. S
ub
ject
Mat
ter“The hyperdrive is broken.”
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DifficultEasy Medium
1. S
ub
ject
Mat
ter
“The rebels got away.”
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1
Subject Matter
2
PersonalityTypes
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2. P
ers
on
alit
y Ty
pe
s
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PowerDriven
2. P
ers
on
alit
y Ty
pe
s
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PowerDriven
IntimacyDriven
2. P
ers
on
alit
y Ty
pe
s
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PowerDriven
IntimacyDriven
FunDriven2. P
ers
on
alit
y Ty
pe
s
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PowerDriven
IntimacyDriven
FunDriven
PeaceDriven2.
Pe
rso
nal
ity
Typ
es
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PowerDriven
IntimacyDriven
FunDriven
PeaceDriven2.
Pe
rso
nal
ity
Typ
es
Which personality are YOU?
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1 2
PersonalityTypes
Subject Matter
3
Relationship Status
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3. R
ela
tio
nsh
ip S
tatu
sAre they a stranger?
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3. R
ela
tio
nsh
ip S
tatu
sAre they your peer?
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3. R
ela
tio
nsh
ip S
tatu
s
Are they friend or family?
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3. R
ela
tio
nsh
ip S
tatu
s
Are they your employee or employer?
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Sometimes, YOU are the problem.
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What causes them?
Why are they so difficult?
Why do we avoid them?
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Avoidance is NOT a Strategy
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What causes them?
Why are they so difficult?
Why do we avoid them?
How do they escalate?
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What causes them?
Why are they so difficult?
Why do we avoid them?
How do they escalate?
Misunderstanding or Disagreement
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Why are they so difficult?
Why do we avoid them?
How do they escalate?
What causes them?
Misunderstanding or Disagreement
Conflict
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What causes them?
Why are they so difficult?
Why do we avoid them?
How do they escalate?
Misunderstanding or Disagreement
Conflict
Confrontational Language or Behavior
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Where do they come from?
What makes them difficult?
Why do we avoid them?
How do they escalate?
Misunderstanding or Disagreement
Conflict
Confrontational Language or Behavior
Emotion
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