digestive health ctr -...
TRANSCRIPT
Digestive Health Ctr
Satisfaction Timeframe: Quarterly
CP efforts to include in decisions
CP instructions for follow-up care
Patients' confidence in CP
Medical Practice
Digestive Health Ctr
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP efforts to include in decisions
16 15
36
13
47
Apr'14-Jun'14
n=124
Jul'14-Sep'14
n=161
Oct'14-Dec'14
n=203
Jan'15-Mar'15
n=173
Apr'15-Jun'15
n=4
10
20
30
40
50
Improvement Resources
White Boards
CP Efforts to Include in Decisions
Medical Practice Solutions Starter
Medical Practice
Digestive Health Ctr
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP instructions for follow-up care
912
19 17
52
Apr'14-Jun'14
n=118
Jul'14-Sep'14
n=150
Oct'14-Dec'14
n=194
Jan'15-Mar'15
n=168
Apr'15-Jun'15
n=4
0
10
20
30
40
50
60
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
End the Visit With Next Steps, Even If ThereAre None - A Script
CP Instructions for Follow-up Care
Medical Practice
Digestive Health Ctr
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Patients' confidence in CP
15
28
2220
37
Apr'14-Jun'14
n=127
Jul'14-Sep'14
n=163
Oct'14-Dec'14
n=207
Jan'15-Mar'15
n=177
Apr'15-Jun'15
n=4
15
20
25
30
35
40
Improvement Resources
15/10 Rule
Patients' Confidence in CP
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:23 pm (GMT0700 (Pacific Daylight Time))
Endocrine Clinic
Satisfaction Timeframe: Quarterly
Staff worked together
Concern of nurse/asst for problem
Time CP spent with patient
Medical Practice
Endocrine Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
36
22
43
52
1
Apr'14-Jun'14
n=130
Jul'14-Sep'14
n=155
Oct'14-Dec'14
n=213
Jan'15-Mar'15
n=212
Apr'15-Jun'15
n=4
0
25
50
75
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Endocrine Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem
22
9
13
21
1
Apr'14-Jun'14
n=124
Jul'14-Sep'14
n=139
Oct'14-Dec'14
n=196
Jan'15-Mar'15
n=201
Apr'15-Jun'15
n=3
0
5
10
15
20
25
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
Medical Practice
Endocrine Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Time CP spent with patient
51
37
7366
99
Apr'14-Jun'14
n=130
Jul'14-Sep'14
n=152
Oct'14-Dec'14
n=218
Jan'15-Mar'15
n=217
Apr'15-Jun'15
n=4
25
50
75
100
Improvement Resources
Pull Out the Chair
Time CP Spent with Patient
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:25 pm (GMT0700 (Pacific Daylight Time))
ENT Clinic
Satisfaction Timeframe: Quarterly
Staff worked together
Information about delays
Our sensitivity to patients' needs
Medical Practice
ENT Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
64
61
41
44
55
Apr'14-Jun'14
n=172
Jul'14-Sep'14
n=242
Oct'14-Dec'14
n=354
Jan'15-Mar'15
n=373
Apr'15-Jun'15
n=9
40
45
50
55
60
65
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
ENT Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Information about delays
2931
33
22
38
Apr'14-Jun'14
n=146
Jul'14-Sep'14
n=208
Oct'14-Dec'14
n=313
Jan'15-Mar'15
n=340
Apr'15-Jun'15
n=9
20
25
30
35
40
Improvement Resources
Communication Guidelines for InformingPatients About Delays
Information About Delays
Medical Practice Solutions Starter
Medical Practice
ENT Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Our sensitivity to patients' needs
54
81
45
53
70
Apr'14-Jun'14
n=164
Jul'14-Sep'14
n=236
Oct'14-Dec'14
n=351
Jan'15-Mar'15
n=366
Apr'15-Jun'15
n=9
40
50
60
70
80
90
Improvement Resources
The Value of Active Listening Training
Returning Schedule Control to Patients
Our Sensitivity to Patients' Needs
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:26 pm (GMT0700 (Pacific Daylight Time))
Eye Institution of Stanford
Satisfaction Timeframe: Quarterly
Information about delays
Our sensitivity to patients' needs
Time CP spent with patient
Medical Practice
Eye Institution of Stanford
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Information about delays
2423
20 20
12
Apr'14-Jun'14
n=390
Jul'14-Sep'14
n=392
Oct'14-Dec'14
n=604
Jan'15-Mar'15
n=603
Apr'15-Jun'15
n=29
10
15
20
25
Improvement Resources
Communication Guidelines for InformingPatients About Delays
Information About Delays
Medical Practice Solutions Starter
Medical Practice
Eye Institution of Stanford
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Our sensitivity to patients' needs
4745
20
4447
Apr'14-Jun'14
n=422
Jul'14-Sep'14
n=426
Oct'14-Dec'14
n=665
Jan'15-Mar'15
n=646
Apr'15-Jun'15
n=32
20
25
30
35
40
45
50
Improvement Resources
The Value of Active Listening Training
Returning Schedule Control to Patients
Our Sensitivity to Patients' Needs
Medical Practice Solutions Starter
Medical Practice
Eye Institution of Stanford
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Time CP spent with patient
17
31
1120
86
Apr'14-Jun'14
n=440
Jul'14-Sep'14
n=427
Oct'14-Dec'14
n=676
Jan'15-Mar'15
n=656
Apr'15-Jun'15
n=31
0
25
50
75
100
Improvement Resources
Pull Out the Chair
Time CP Spent with Patient
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:27 pm (GMT0700 (Pacific Daylight Time))
Gynecology (2)
Satisfaction Timeframe: Quarterly
Staff worked together
Concern of nurse/asst for problem
Likelihood of recommending CP
Medical Practice
Gynecology
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
25
60
47 46
78
Apr'14-Jun'14
n=174
Jul'14-Sep'14
n=154
Oct'14-Dec'14
n=209
Jan'15-Mar'15
n=189
Apr'15-Jun'15
n=6
25
50
75
100
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Gynecology
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem
2027
42
61
99
Apr'14-Jun'14
n=166
Jul'14-Sep'14
n=151
Oct'14-Dec'14
n=201
Jan'15-Mar'15
n=183
Apr'15-Jun'15
n=6
0
25
50
75
100
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
Medical Practice
Gynecology
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Likelihood of recommending CP
35
54
33
38
23
Apr'14-Jun'14
n=172
Jul'14-Sep'14
n=156
Oct'14-Dec'14
n=208
Jan'15-Mar'15
n=188
Apr'15-Jun'15
n=6
20
30
40
50
60
Improvement Resources
Creating Patient-Friendly Written Materials
Medical Practice Solutions Starter
15/10 Rule
Checklist for Creating Patient-Friendly WrittenMaterials
Likelihood of Recommending CP
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:28 pm (GMT0700 (Pacific Daylight Time))
Kidney Transplant
Satisfaction Timeframe: Quarterly
Our concern for patients' privacy
Cleanliness of our practice
Staff worked together
Medical Practice
Kidney Transplant
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Our concern for patients' privacy
51
94
62
28
Apr'14-Jun'14
n=50
Jul'14-Sep'14
n=42
Oct'14-Dec'14
n=47
Jan'15-Mar'15
n=48
Apr'15-Jun'15
n/a
25
50
75
100
Improvement Resources
Scripting for Privacy
Our Concern for Patients' Privacy
Medical Practice Solutions Starter
Medical Practice
Kidney Transplant
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Cleanliness of our practice
22
87
61
22
Apr'14-Jun'14
n=50
Jul'14-Sep'14
n=44
Oct'14-Dec'14
n=46
Jan'15-Mar'15
n=48
Apr'15-Jun'15
n/a
0
25
50
75
100
Improvement Resources
Reducing Clutter to Improve Perception ofCleanliness
Medical Practice Solutions Starter
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Photo Walk-Through
Cleanliness of Practice
Medical Practice
Kidney Transplant
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
37
93
29
43
Apr'14-Jun'14
n=55
Jul'14-Sep'14
n=44
Oct'14-Dec'14
n=50
Jan'15-Mar'15
n=48
Apr'15-Jun'15
n/a
25
50
75
100
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:15 pm (GMT0700 (Pacific Daylight Time))
Neurology Clinic
Satisfaction Timeframe: Quarterly
Our sensitivity to patients' needs
Staff worked together
Concern of nurse/asst for problem
Medical Practice
Neurology Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Our sensitivity to patients' needs
30
50
22
51
70
Apr'14-Jun'14
n=494
Jul'14-Sep'14
n=536
Oct'14-Dec'14
n=647
Jan'15-Mar'15
n=588
Apr'15-Jun'15
n=9
20
30
40
50
60
70
Improvement Resources
The Value of Active Listening Training
Returning Schedule Control to Patients
Our Sensitivity to Patients' Needs
Medical Practice Solutions Starter
Medical Practice
Neurology Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
37
58
26
45
55
Apr'14-Jun'14
n=508
Jul'14-Sep'14
n=543
Oct'14-Dec'14
n=649
Jan'15-Mar'15
n=586
Apr'15-Jun'15
n=9
20
30
40
50
60
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Neurology Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem
23 2421
32
9
Apr'14-Jun'14
n=464
Jul'14-Sep'14
n=494
Oct'14-Dec'14
n=598
Jan'15-Mar'15
n=567
Apr'15-Jun'15
n=8
5
10
15
20
25
30
35
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:29 pm (GMT0700 (Pacific Daylight Time))
Ortho Specialities
Satisfaction Timeframe: Quarterly
CP instructions for follow-up care
Staff worked together
Time CP spent with patient
Medical Practice
Ortho Specialities
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP instructions for follow-up care
54
8
21
45
1
Apr'14-Jun'14
n=136
Jul'14-Sep'14
n=108
Oct'14-Dec'14
n=163
Jan'15-Mar'15
n=160
Apr'15-Jun'15
n=9
0
25
50
75
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
End the Visit With Next Steps, Even If ThereAre None - A Script
CP Instructions for Follow-up Care
Medical Practice
Ortho Specialities
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
61
29
48
36
7
Apr'14-Jun'14
n=146
Jul'14-Sep'14
n=122
Oct'14-Dec'14
n=177
Jan'15-Mar'15
n=170
Apr'15-Jun'15
n=9
0
25
50
75
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Ortho Specialities
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Time CP spent with patient
46
10
30
40
1
Apr'14-Jun'14
n=147
Jul'14-Sep'14
n=123
Oct'14-Dec'14
n=179
Jan'15-Mar'15
n=172
Apr'15-Jun'15
n=9
0
10
20
30
40
50
Improvement Resources
Pull Out the Chair
Time CP Spent with Patient
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:19 pm (GMT0700 (Pacific Daylight Time))
Pain Management Clinic
Satisfaction Timeframe: Quarterly
Our sensitivity to patients' needs
Staff worked together
CP instructions for follow-up care
Medical Practice
Pain Management Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Our sensitivity to patients' needs
5 4
30
20
Apr'14-Jun'14
n=153
Jul'14-Sep'14
n=162
Oct'14-Dec'14
n=345
Jan'15-Mar'15
n=316
Apr'15-Jun'15
n/a
0
5
10
15
20
25
30
Improvement Resources
The Value of Active Listening Training
Returning Schedule Control to Patients
Our Sensitivity to Patients' Needs
Medical Practice Solutions Starter
Medical Practice
Pain Management Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
52
30
11
Apr'14-Jun'14
n=154
Jul'14-Sep'14
n=165
Oct'14-Dec'14
n=354
Jan'15-Mar'15
n=321
Apr'15-Jun'15
n/a
0
5
10
15
20
25
30
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Pain Management Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP instructions for follow-up care
7
1
19
4
Apr'14-Jun'14
n=149
Jul'14-Sep'14
n=157
Oct'14-Dec'14
n=327
Jan'15-Mar'15
n=296
Apr'15-Jun'15
n/a
0
5
10
15
20
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
End the Visit With Next Steps, Even If ThereAre None - A Script
CP Instructions for Follow-up Care
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:30 pm (GMT0700 (Pacific Daylight Time))
Senior Care
Satisfaction Timeframe: Quarterly
Concern of nurse/asst for problem
Staff worked together
CP instructions for follow-up care
Medical Practice
Senior Care
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem
16 14
53
39
Apr'14-Jun'14
n=49
Jul'14-Sep'14
n=41
Oct'14-Dec'14
n=94
Jan'15-Mar'15
n=59
Apr'15-Jun'15
n/a
10
20
30
40
50
60
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
Medical Practice
Senior Care
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
2528
48
19
Apr'14-Jun'14
n=54
Jul'14-Sep'14
n=46
Oct'14-Dec'14
n=103
Jan'15-Mar'15
n=65
Apr'15-Jun'15
n/a
15
20
25
30
35
40
45
50
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Senior Care
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP instructions for follow-up care
1916
29
47
Apr'14-Jun'14
n=53
Jul'14-Sep'14
n=45
Oct'14-Dec'14
n=89
Jan'15-Mar'15
n=61
Apr'15-Jun'15
n/a
10
20
30
40
50
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
End the Visit With Next Steps, Even If ThereAre None - A Script
CP Instructions for Follow-up Care
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:31 pm (GMT0700 (Pacific Daylight Time))
Sleep Clinic
Satisfaction Timeframe: Quarterly
Concern of nurse/asst for problem
CP information about medications
Ease of scheduling appointments
Medical Practice
Sleep Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem44
41
35
39
15
Apr'14-Jun'14
n=123
Jul'14-Sep'14
n=140
Oct'14-Dec'14
n=198
Jan'15-Mar'15
n=197
Apr'15-Jun'15
n=9
15
20
25
30
35
40
45
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
Medical Practice
Sleep Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP information about medications
2934
29
65
9
Apr'14-Jun'14
n=108
Jul'14-Sep'14
n=127
Oct'14-Dec'14
n=161
Jan'15-Mar'15
n=171
Apr'15-Jun'15
n=9
0
25
50
75
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
Medication Record
CP Information About Medications
Medical Practice
Sleep Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Ease of scheduling appointments
10
4 4
6
12
Apr'14-Jun'14
n=144
Jul'14-Sep'14
n=162
Oct'14-Dec'14
n=206
Jan'15-Mar'15
n=210
Apr'15-Jun'15
n=11
4
6
8
10
12
Improvement Resources
Minor Accommodations to Improve HighestRevenue Patients’ Perceptions of Service
Ease of Scheduling Appointments
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:32 pm (GMT0700 (Pacific Daylight Time))
Stanford Family Medicine-Hoover
Satisfaction Timeframe: Quarterly
Staff worked together
Convenience of our office hours
Concern of nurse/asst for problem
Medical Practice
Stanford Family Medicine-Hoover
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Staff worked together
31
42
32
62
97
Apr'14-Jun'14
n=154
Jul'14-Sep'14
n=204
Oct'14-Dec'14
n=267
Jan'15-Mar'15
n=270
Apr'15-Jun'15
n=12
25
50
75
100
Improvement Resources
Mentioning the Last Caregiver to ImprovePatients’ Perceptions of Care Coordination
Staff Worked Together
Medical Practice Solutions Starter
Medical Practice
Stanford Family Medicine-Hoover
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Convenience of our office hours
27 30
1323
81
Apr'14-Jun'14
n=153
Jul'14-Sep'14
n=203
Oct'14-Dec'14
n=268
Jan'15-Mar'15
n=266
Apr'15-Jun'15
n=13
0
25
50
75
100
Improvement Resources
Convenience of Office Hours
Medical Practice Solutions Starter
Medical Practice
Stanford Family Medicine-Hoover
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem
24
28
18
38
26
Apr'14-Jun'14
n=140
Jul'14-Sep'14
n=195
Oct'14-Dec'14
n=254
Jan'15-Mar'15
n=256
Apr'15-Jun'15
n=13
15
20
25
30
35
40
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:33 pm (GMT0700 (Pacific Daylight Time))
Surgical Specialties - Blake Wilbur
Satisfaction Timeframe: Quarterly
Friendliness/courtesy of CP
Time CP spent with patient
CP explanations of prob/condition
Medical Practice
Surgical Specialties - Blake Wilbur
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Friendliness/courtesy of CP
29
77
22
92
Apr'14-Jun'14
n=52
Jul'14-Sep'14
n=42
Oct'14-Dec'14
n=63
Jan'15-Mar'15
n=63
Apr'15-Jun'15
n=4
0
25
50
75
100
Improvement Resources
Key Behaviors for Patient Encounters
Friendliness/Courtesy of CP
Medical Practice Solutions Starter
Medical Practice
Surgical Specialties - Blake Wilbur
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Time CP spent with patient
27 28 29
36
8
Apr'14-Jun'14
n=52
Jul'14-Sep'14
n=42
Oct'14-Dec'14
n=63
Jan'15-Mar'15
n=63
Apr'15-Jun'15
n=4
5
10
15
20
25
30
35
40
Improvement Resources
Pull Out the Chair
Time CP Spent with Patient
Medical Practice Solutions Starter
Medical Practice
Surgical Specialties - Blake Wilbur
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP explanations of prob/condition
26
46 45
38
1
Apr'14-Jun'14
n=52
Jul'14-Sep'14
n=42
Oct'14-Dec'14
n=63
Jan'15-Mar'15
n=63
Apr'15-Jun'15
n=4
0
10
20
30
40
50
Improvement Resources
Creating Patient-Friendly Written Materials
Checklist for Creating Patient-Friendly WrittenMaterials
CP Explanations of Prob/Condition
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:22 pm (GMT0700 (Pacific Daylight Time))
Surgical Specialties Clinic
Satisfaction Timeframe: Quarterly
Patients' confidence in CP
Concern of nurse/asst for problem
CP concern for questions/worries
Medical Practice
Surgical Specialties Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Patients' confidence in CP
82
1 29
Apr'14-Jun'14
n=15
Jul'14-Sep'14
n=15
Oct'14-Dec'14
n=31
Jan'15-Mar'15
n=17
Apr'15-Jun'15
n/a
0
25
50
75
100
Improvement Resources
15/10 Rule
Patients' Confidence in CP
Medical Practice Solutions Starter
Medical Practice
Surgical Specialties Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - Concern of nurse/asst for problem
64
8
2215
Apr'14-Jun'14
n=15
Jul'14-Sep'14
n=15
Oct'14-Dec'14
n=29
Jan'15-Mar'15
n=18
Apr'15-Jun'15
n/a
0
25
50
75
Improvement Resources
Two Follow-Up Questions
Concern of Nurse/Asst for Problem
Medical Practice Solutions Starter
Medical Practice
Surgical Specialties Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP concern for questions/worries
85
112 13
Apr'14-Jun'14
n=14
Jul'14-Sep'14
n=15
Oct'14-Dec'14
n=30
Jan'15-Mar'15
n=18
Apr'15-Jun'15
n/a
0
25
50
75
100
Improvement Resources
CP Concern for Questions/Worries
Medical Practice Solutions Starter
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:16 pm (GMT0700 (Pacific Daylight Time))
Urology Clinic
Satisfaction Timeframe: Quarterly
CP instructions for follow-up care
CP concern for questions/worries
CP information about medications
Medical Practice
Urology Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP instructions for follow-up care
52
21
50
25
1
Apr'14-Jun'14
n=98
Jul'14-Sep'14
n=107
Oct'14-Dec'14
n=128
Jan'15-Mar'15
n=127
Apr'15-Jun'15
n=3
0
25
50
75
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
End the Visit With Next Steps, Even If ThereAre None - A Script
CP Instructions for Follow-up Care
Medical Practice
Urology Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP concern for questions/worries
33
17
55
28
63
Apr'14-Jun'14
n=107
Jul'14-Sep'14
n=111
Oct'14-Dec'14
n=139
Jan'15-Mar'15
n=136
Apr'15-Jun'15
n=5
10
20
30
40
50
60
70
Improvement Resources
CP Concern for Questions/Worries
Medical Practice Solutions Starter
Medical Practice
Urology Clinic
Adjusted Mean Score Percentile Rank by Visit Date
Peer Group: National Sites; by All Respondents
Question - CP information about medications
2427
32 31
1
Apr'14-Jun'14
n=90
Jul'14-Sep'14
n=102
Oct'14-Dec'14
n=126
Jan'15-Mar'15
n=120
Apr'15-Jun'15
n=3
0
10
20
30
40
Improvement Resources
Checklist for Creating Patient-Friendly WrittenMaterials
Medical Practice Solutions Starter
Creating Patient-Friendly Written Materials
Medication Record
CP Information About Medications
© 2015 Press Ganey Associates, Inc. Telephone 800.232.8032 Date of Export: 4/16/2015 03:34 pm (GMT0700 (Pacific Daylight Time))